The technician got called out due to a new system, not heating. The technician arrived to find there were no error, codes active or any previous error codes we believe the system was not heating due to consistently powering the system on and off, I turned both of the systems to off, turned them back on, went through all the necessary steps to get them set back up and made sure that the systems were both heating and cooling. Everything is working properly at this time and we got the thermostat set to what the customer wanted which is auto holding between 68 and 70°.