Had an emergency situation - tree vs house. Innovative Air was able to quickly accommodate our request and sent Mark over to fix the issue by shutting down one of our radiator heating zones impacted by the event. Mark was also very helpful in explaining some potential future issues as well as pros vs. cons in upgrading our heating system vs. maintaining the current system. Definitely would recommend.
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Though he couldn’t solve the issue (not his fault), Mark was very patient and conscientious about testing everything he could.
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Lorenzo did a great job along with Nigel. Told us exactly what he was doing and if there were any issues with our heating/air conditioning systems and we have 4 systems.
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Will is a fabulous addition to the Innovative Air staff. Was prompt, courteous and gave a thorough status update about our HVAC System. The Innovative crew is always top notch.
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Innovative has been my HVAC company for the 14 years I’ve lived in this house and I would recommend them
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Gary is the best technician in any field who has ever worked for us. He is hard working, professional, honest, neat and a true gentleman. Since I wasn’t asked to comment after Innovative Air installed my split system AC system this summer, I will now. There is no excuse for a business owner or job foreman not to return a call to a customer after completion of a job. I was quite dissatisfied about certain aspects of how I was treated after completion of the AC installation and wanted to talk to someone other than the person who called me about the final payment. No one ever called me back. I consider this a major failing in your business plan and would think twice about recommending you to other customers. I still feel badly about this incident and feel like someone should do the right thing and discuss the issue. Your choice.
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Antonio arrived at scheduled time, explained everything super-clearly, and fixed wiring on humidifier.
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Service was excellent in a few minutes he found out what was wrong and gave me tons of education on how to handle it in the future
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Anotonio is my regular repairman for my heating and air conditioning. He is thorough, friendly, and does a very professional job, no matter the issue.
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View visual findings from this job here - https://visionshare.xoi.io/?id=XA-90AE-8F99372B128A4C1AA71A157A9AF0DD46 Customer had a tree fall in the backyard of their home and take out a section of the house completely: Water was leaking out of the baseboard piping on the side of the house, so the customer shut the water to the entire home. At arrival, all heating is off and water is shut to the house Identify the first floor heating zone at the boiler and shut the gate valves on the supply and return side of system The boiler pressure is showing zero- Open water back to the house at main- The house is filled back with water as well as the boiler, and there are no leaks. Boiler pressure is now reading back normal Return power to the boiler and call for heating on the only two zones that we are able to test at this time which is the second and third floor baseboard heating zones- The boiler fires, Circulator pump is on and running, Zone valves are responding properly and supply and retur
Customer has no heat from newly installed boiler: * Check boiler at arrival * Found all zones calling at taco Panel and circulator pumps are on and running * The boiler is off and the system is cold * Check and confirm that the zoning panel and switch is closing to the boiler * Check the low water, cut off and found that the end switch was not closing on the low water cut off * Found that the light on the low water cutoff was off when it should’ve been illuminated * Shut power to the boiler * Return power to the boiler and the light is on on the low water cut off and the boiler tries to fire multiple times but fails and the light turns back off on the low water cut off * Disconnected low water, cut off from boiler and wire system bypassing external low water cut off * Test system operation operations, multiple times with customer conforming normal operations * Boiler cycles on and off multiple times with the Mann call from thermostat and satisfies that temperature * All supply and ret
Upon arrival spoke with customer who’s informing me that thermostat keeps running even after temperature has been met. Inspected Nest thermostat settings. Customer had fan on / running continuously. Disengage fan settings. Ran and tested heat for both 1st/basement zone and 2nd/3rd floor zone. System is shutting down when temperatures are met. Both zones are normally operating @ this time. Ran and monitored x2 system, system is left operational. It was recommended by previous technician (William Dank) for customer to have duct cleaning and sanitizing done for 2nd floor system. Customer is looking for a follow up from office to schedule duct cleaning and sanitizing. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-90AE-DA6ECE2823F745B0B0C8F28A40B34D48
Heating Maintenance on x4 Gas Furnace systems. x3 Carrier Furnace x1 Trane Furnace Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced. x2) 14x28x1 (x1) 12x24x1 & (x1) Aprilaire #310 High efficiency filter Check and clean ignition Assembly-ok Check and clean- flame sensor/flame rod-ok Check and tested hot surface igniter and rollout switches Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures split / temp rise Performance-ok Check and clean condensate trap-ok Check zoning operation- ok Check and run Thermostats- operating at this time. Inspected water heater Check for water leak- no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Ran and tested s
Gas Furnace system. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced FR media filter. Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures settings Performance-ok Check and clean condensate water traps-ok Check and clean condensate pump- washed out. Check and cleaned Humidifier-not working Hum water panel-N/A Check and run Thermostats- operating at this time. Inspected water heater Check for water leak-no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Run system, left system operating well at this moment. -/-/-/-/-/-/- Heat Pump System. Perform A Tuneup on Heat Pump
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-90AE-6BC4DDFFB32947C9B9CCE053A222A60E Customer has no heat in the home: * At arrival, the customer brought me down to the basement where his steam boiler is located * Immediately saw a heavy signs of corrosion on the automatic water feed * Open the boiler door * Inspect the boiler- In very bad condition * Found the pilot light on the boiler out * Found lot Of debris underneath and on top of the burner tubes in the heat exchanger * I inspected the heat exchanger and immediately suspected that there was a crack from the condition it was showing * I passed the automatic water feeder and fill the boiler with water- After a few moments water starts leaking out of the heat exchanger and onto the floor beneath * Shut the water going to the boiler, Shut down the gas valve and the valve on the main line to the boiler and shot power * This boiler is in bad condition with a cracked heat exchanger and replacement is nee
I/W Upon arrival spoke with customer who’s informing me that the boiler stop working completely over the weekend. Customer tried to reset boiler but boiler still did not operate. Inspected boiler saw two zone calling for heat but the boiler is in standby mode. Check boiler zone panel and confirmed zone is calling. Check all safety controls. Found safety ok and not tripped. Found end switch wire @ zone panel touching metal casing. Causing a short to ground. Once wiring was corrected boiler fired and began to operate as it should. Wires were re-spliced, boiler was ran, tested and monitored for over a hour. Cycle boiler on / off multiple times and confirmed boiler shutting down on temperature. Labeled all zones, inspected thermostat operation and checked radiators. System is back up for normal operation @ this time.
High efficiency Hot Water Boiler. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners an heat exchanger- ok, vacuumed-ok Checked and cleaned flame sensor and ignition Assembly-ok Note: igniter rod need to be replaced SAP. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust, intake lines-okay Check GVD Damper-N/A Check Temperatures & Water pressure settings; Performance-ok Check and run Thermostats- operating well at this moment. Check circulation pumps-ok 2x zones Check and clean condensation trap of the boiler-ok Check and clean condensate pump and drain line-okay Check and cleaned NC1 neutralizer kit-okay Replaced rocks minerals on this occasion. Check for water leaks, no leakage at this moment Check o take & exhaust lines and combustion-okay Run and monitoring for goop operation-okay Left heating system oper
Today I arrived on site AO Smith HWH 40 gal Installation: Returned to install AO Smith HWH for domestic hot water. Installation successfully completed. Equipment is operating correctly at this moment. We returned to install a new AO Smith HWH of 40 gal. I proceeded to cover the floor with drop clothes. We proceeded to disassemble the defective HWH. We disconnected the gas line, we disconnected the water lines, we disconnected the pipe. We proceeded to remove the existing tank. We proceeded to clean the work area. We proceed to put the HWH drain pan in its place. We put the new HWH in its place. I proceeded to connect the water lines of the tank. I proceeded to connect the gas line of the tank. I proceeded to connect the flue pipe. We made all the connections and adjustments necessary to complete the installation of the new HWH. We conclude with the installation of the new AO Smith HWH. We started the HWH inspection for gas leaks. No gas leaks present at this time. Inspect for CO leaka
Replace the igniter/flame sensor Installed one igniter/flame sensor for one Weil-McLain high efficiency gas boiler turned system on and checked operations in heating mode and domestic hot water mode left system working
Completed heating maintenance on one Weil- McLain ultra boiler removed and checked and cleaned thr igniter/ flame sensor and checked burner chamber also checked electrical components and electrical connections and removed and cleaned the condensate trap reinstall all components and turned system on and checked operations in heat mode and domestic hot water also flushed condensate pump and checked the expansion tank recommend to clean the combustion chamber and replace the igniter/flame sensor View visual findings from this job here - https://visionshare.xoi.io/?id=XA-EE1C-C55CF78FB6AA45689948C7C7E0977A0B sent email with estimate
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-EE1C-2B5A149593FE4798A84908459077E2DA Customer is having an Intermittent issue with gas fire water boiler: customer has been resetting system to get heat back up and going: * at arrival the boiler has been reset and is working properly * with the customer, we cycled the boiler on and off 20+ times From the switch and the thermostat testing system operation- all is normal with no faults * The system cycles on and off multiple times on temperature and with demand calls from thermostats with no failures * While checking system notice that the boiler control, tea, stat, and circ Light get an intermittent flash and confirm with meter while recording video that the end which remains closed from the Argo panel * It is possible that there is an intermittent issue with the boiler control, which may be causing his failures * Unfortunately, with the system working at this time, we are unable to be certain of the findin
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-EE1C-78F065EB18EA4A1B9DF3D611DB96EA4D Thermocouple replacement
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-EE1C-36BC544C57CE4CDB9B9B0ACD04354CB9 homeowner stated he is not paying for the service or the parts until the guage glass is replaced Thermocouple
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-EE1C-41357C72451B4020B56DD2BDF6CE0DDF Preform maintenance on Trane gas fired furnace : Need telescopic ladder to replace second floor 14 x 14 by one air filter shut power to furnace removed furnace cabinet doors removed flame sensor- cleaned with copper bristle brush and polished with steel wiol removed hot surface igniter and inspected condition- okay vacuumed and dusted out furnace cabinet and components vacuumed and brushed out all burner jets vacuumed and dusted out blower cabinet and components polished and inspected blower motor / wheel / and assembly secured and inspected all electrical wiring, connections and components, blew out and vacuumed and polished clean inspected inducer motor, flue piping and pressure switch tubing replaced and dated (2) 12x24x1 and (1) 14x14x1 air filter chemically sprayed and brushed drain line and trap clean and clear flushing and testing with fresh clean water- okay retu