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Had an emergency situation - tree vs house. Innovative Air was able to quickly accommodate our request and sent Mark over to fix the issue by shutting down one of our radiator heating zones impacted by the event. Mark was also very helpful in explaining some potential future issues as well as pros vs. cons in upgrading our heating system vs. maintaining the current system. Definitely would recommend.
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Though he couldn’t solve the issue (not his fault), Mark was very patient and conscientious about testing everything he could.
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Lorenzo did a great job along with Nigel. Told us exactly what he was doing and if there were any issues with our heating/air conditioning systems and we have 4 systems.
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Will is a fabulous addition to the Innovative Air staff. Was prompt, courteous and gave a thorough status update about our HVAC System. The Innovative crew is always top notch.
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Innovative has been my HVAC company for the 14 years I’ve lived in this house and I would recommend them
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Gary is the best technician in any field who has ever worked for us. He is hard working, professional, honest, neat and a true gentleman. Since I wasn’t asked to comment after Innovative Air installed my split system AC system this summer, I will now. There is no excuse for a business owner or job foreman not to return a call to a customer after completion of a job. I was quite dissatisfied about certain aspects of how I was treated after completion of the AC installation and wanted to talk to someone other than the person who called me about the final payment. No one ever called me back. I consider this a major failing in your business plan and would think twice about recommending you to other customers. I still feel badly about this incident and feel like someone should do the right thing and discuss the issue. Your choice.
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1 Gas Hot Water Boiler: Burnham Boiler- Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners tubes and heat exchanger- ok, vacuumed-ok Check ignition Assembly-ok. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings; 20psi Performance-ok Check and run Thermostats- operating well at this time. Check circulator pump-ok amps and voltage check. Lubricated pump. Inspected vent damper. Checked CO2-CO. Customer has T pipe that needs to corrected to TY for combustion for boiler and hot water heater venting. Check water feeder, relief valve and expansion tank. Check for water leak no leakage at this moment. Run and monitored for good operations. All zones are fine supply and return lines getting hot. Perform check for HWH. Check for water leak, no leakage at this time. Check c
Checked hot water boiler which provides heat to the house diagnosed the basement loop is air bound purge system of air and checked system operations left system working
Gas Furnace system. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced 20x25x1 Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures settings Performance-ok Check and clean condensate water traps-ok Check and clean condensate pump- washed out. Check and cleaned Humidifier-not working Check and run Thermostat- operating at this time. Inspected tankless HWH Check for water leak-no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Run system, left system operating well at this moment. No issues at this moment. View visual findings from this job here - https://visionshare.xoi.
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-15F7-B3DA2A3D134C4A7F81EE16C728182020 Customer has no heating from basement furnace: * This is the small furnace on the right hand side in the mechanical room next to the main furnace for the house * At arrival the basement Honeywell T4 thermostat is calling for heating, but the indoor unit is not running * Check the indoor air filter, which was completely plugged with dust- replaced and installed new indoor air filter * removed the door to the blower cabinet * got meter to check voltage between R and W * when the meter touched the control board the furnace fires right up * shut power to system * review every single connection on the control board and confirm all tight and secure * removed the low voltage wiring- cut wiring, strip to expose new copper and secure connections back to board * removed the board and inspected - okay * secure all back in place and return power * cycle furnace on and off with c
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-15F7-FF49F016E7C24F0097B269CB47880F4A Customer would like to upgrade his second floor thermostat: * At arrival, remove the existing thermostat from the wall in the second floor hallway * Disconnected wiring from the existing thermostat and completely removed * installed and secured brand new Honeywell T4 thermostat level on wall * Wire in and secure low-voltage connections to new thermostat * Configure new thermostat and set program to the Customers request * Test system operations after the thermostat was installed- The circulator pump is on and running, and the switching relay is working properly, but water is not circulating in this zone * The customer states that this heating zone has not worked in over a year * The boiler is old and outdated and should be replaced- Old gate valves, Circulator pumps, Switching relays, Fan center and gas valve all original to the boiler * The customer agreed to the bleed
Checked Buderus hot water boiler with five zones, living room and rear bedroom Are on the same loop attempted to purge air Out of system To diagnose, we have a frozen pipe in the walls no water flow also kitchen radiant Floor heat is inoperable at this time due to air in system. Highly recommend to replace purge valves on radiators. We will need three 3/8 air purge valves. Also recommend to replace air vent located at boiler on the air scoop. Discussed with homeowner about a timeframe and he Will call to make an appointment for the installation of the air purge valves will have to extend the valve stem with 3/8 one inch nipples and three couplings
Today I arrived on site to address the heating issue. **Diagnosis:**Determined the boiler unit is operating correctly. Identified a malfunction with the Ecobee thermostat. **Resolution:**The Ecobee thermostat must be replaced to resolve the issue in the heating system zone. Upon arriving at the property, the client explained to me that on several occasions she has to restart the tstat. I proceeded to verify the tstat. I confirmed that the tstat is calling for heat. I proceeded to check the boiler unit. I checked the electronic components of the unit. The boiler unit is operating correctly at this time. I found the system pressure a little high 29psi. Adjust the water pressure of the system to 21 psi. I ran and monitored the unit. The system did not fail at the time of monitoring. I explained to the client that it is necessary to replace the Ecobee tstat. I presented her with an estimate to install a Honeywell T6 WiFi thermostat. The client said she will think about this and let us kno
Removed Defective Grundfos Circulating pump installed new Grundfos Circulating pump purged air from system tested systems operation left system working View visual findings from this job here - https://visionshare.xoi.io/?id=XA-15F7-32F0F07DBEDD4A75A25FB5299E4AF0CA
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-15F7-78C13CC89728400485D68F41A28A0559 Customer states that the second floor heat is not working : * At arrival I checked the thermostat on the second floor bedroom level- I found the thermostat OFF with the FAN ON * i called for heating at the thermostat- indoor temp of 66 and set for 74 * check the air handler in attic- the blower motor is on and running and the hydro coil supply and return piping are heating properly * check low voltage electrical at air handler to confirm all is normal and record findings * check air flow and temperature splits- okay * confirm blower cabinet free of obstruction and filter is clean * check and record temperature of piping at hydro coil - 150+ degrees- okay * cycle system on and off confirming system is responding with boiler properly and circulator pump and zone panel all working properly * record all findings * temperature at thermostat has risen from 66-68 while tes
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-15F7-6BBC31FEE8D2496EA88C819F6481464D Preform heating maintenances on (2) gas furnaces and (1) bypass humidifier: The first floor Trane furnace was recently replaced by another company and a new Daikin furnace is installed in basement- system only a few months old * replaced and dated (2) perfect fit air filters for first floor system * preform full maintenance on humidifier and replaced water panel inside * adjusted water flow to humidifier and test operations- okay * tested condensate pump and discharge line- normal operations * the neutralizer kit and minerals are clean and clear with no ware * test first floor zoning panel and dampers and test and monitor furnace operations- normal SECOND FLOOR: * shut system down * removed furnace and blower cabinet doors * removed all burner jets, flame sensor and air filter from system * installed and dated new perfect fit air filter * cleaned flame sensor wi
Installed one ecobee smart thermostat provided by homeowner with the understanding that there is no guarantee due to him providing the thermostat tested system operations and left working
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-2F41-A59CBE3D7EED440C9A50750B701D63C Customer has no heat and no hot water: * At arrival, the boiler is displaying an error code E003 Indicating an ignition failure * This Is the third time in the past two months that this boiler has gone down on the same ignition failure * At the end of the service call on January 6 it was recommended to the customer that if there was another ignition failure to replace the igniter and flame rod on the boiler * Shut down power to the boiler * Remove the fresh air intake screen to confirm it was clean and clear And installed back in place * The outdoor venting was checked- Found the fresh air almost buried in snow * As a courtesy to the customer, got a shovel out of the van and cleared out The snow from around the fresh air intake and exhaust venting outside * The igniter was removed from inside of the boiler- Showing heavy wear again * Remove the existing gasket for the ig
NAVIEN HIGH EFFICIENCY BOILER 1 Gas Hot Water Boiler: Navien High Efficiency Boiler w/ x4 zones. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners and heat exchanger- ok, vacuumed-ok Check and clean flame sensor and ignition Assembly-ok Check porcelain for crack or carbon buildup. Check igniter electrode gap. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings; 13psi Performance-ok Check and run Thermostats- operating well at this time. Remove and clean fresh air intake screen. Remove condensate trap flush with water to remove dirt and debris. Check low water cut-off, water feed, back flow, expansion tank and relief- okay Inspected all piping and zone valves. Check pressure- 13psi- okay Test DHW - operational Test all x4 zone valves and zoning panel confirming nor
HEATPUMP SYSTEM Perform a tune-up and surface cleaning to help ensure reliable and safe operation. One (1) Indoor air handler and one (1) outdoor HP unit. When site conditions and access permit: Blower Motor – clean and check Thermostat – clean and check Bearings - clean and check Evap Coil - clean and check Condensate Drain – clean and check Clean Condenser Coil - clean and check Air Filters - replaced 20x23x1 Refrigerant - test and check Low pressure. (R410A) Safety Devices – clean and check Electrical Disconnect Box – clean and check Electrical Wiring – clean and check Contactors - clean and check Low Voltage Electrical - clean and check Capacitors - clean and check Fan Blade - clean and check Compressor – clean and check Condensate Pans - treat and check This systems are operating in low pressure, there a fault noted by the customer. Runs and monitored systems. Heat Pump systems were left operating at this time. -/-/-/-/-/- Note: It is necessary to schedule an appointment with
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-2F41-35863D0E21E1413390FDB296181B0441 Customer has a banging noise coming from her heating system: * at arrival the customer showed me where she hears the banging noise * she sits in a chair next to a radiator and especially at night can hear a banging when the heat turns on but once it gets hot it goes away * the thermostat is set to 64 degrees * raise the temperature on the thermostat for the main heating zone which controls this radiator * almost immediately when the hot water is sent to the radiator the is a slight banging - this is the pipes expanding when getting hot and rubbing or touching wood or other building material * explain this this is common and normal and there is no issue with the radiator- it’s heating well * the boiler was checked / zone panel tested / pressure and temperature monitored and watch system satisfied at temp of 180 degrees- okay