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Overall Experience
Quality
Price
Convenience
Innovative has been my HVAC company for the 14 years I’ve lived in this house and I would recommend them
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Gary is the best technician in any field who has ever worked for us. He is hard working, professional, honest, neat and a true gentleman. Since I wasn’t asked to comment after Innovative Air installed my split system AC system this summer, I will now. There is no excuse for a business owner or job foreman not to return a call to a customer after completion of a job. I was quite dissatisfied about certain aspects of how I was treated after completion of the AC installation and wanted to talk to someone other than the person who called me about the final payment. No one ever called me back. I consider this a major failing in your business plan and would think twice about recommending you to other customers. I still feel badly about this incident and feel like someone should do the right thing and discuss the issue. Your choice.
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Antonio arrived at scheduled time, explained everything super-clearly, and fixed wiring on humidifier.
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Service was excellent in a few minutes he found out what was wrong and gave me tons of education on how to handle it in the future
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Anotonio is my regular repairman for my heating and air conditioning. He is thorough, friendly, and does a very professional job, no matter the issue.
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The guys were on time, clean, courteous and efficient Excellent experience
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I used them for the 2nd time for different work and can’t say enough about the experience. Workers are very trustworthy and clean up as if they weren’t even there.
Response from Innovative Air:
Thank you Max. We are thrilled to hear that we surpassed your expectations a second time. We appreciate the opportunity to work in your home. Thanks again!
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I had a great experience. I would highly recommend John and his crew. They were informative, clean and tidy and thoughtful.
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Return visit to look for dye on 2nd floor a/c system and recharge the unit. Customer also needed to fix a pin hole leak on the condenser line that runs through the boiler room from the 2nd floor copper drain line. Dye was found on the 2nd floor unico evaporator coil. Coil should be under warranty office is to quote evap coil replacement for the 2nd floor system. Recharged 2nd fl system with 1.5lbs or refrigerant and the rest 1.5 lbs was added to the 1st fl unit. A repair was made to the copper condensate line that was leaking in boiler room area a vinyl coupling with clamps were used and was tested after repair. https://visionshare.xoi.io/?id=ms48237de5-575d-i184-5d3e4138aab8-uF83-f3c33af8c766 Recharge 2nd fl system with refrigerant. Cut out leaking copper line in boiler room and add a coupling.
To replace the capacitor and the contactor in the condenser and the filter in the air handler performed maintenance on one Trane AC system checked electrical and mechanical components and electrical connections tested condensate drain and pump with one gallon of water and performed the above mentioned as per option turned system on and checked operations left system working
Upon arrival spoke with customer who’s explaining that they had an emergency service call last night. Where her system was serviced. Customer did not want to move forward with having the maintenance completed on today’s visit. Customer will review maintenance contract offer. Customer will decide @ a later time to accept maintenance contract proposal
Today I arrived on site AC System Inspection:Identified the AC system was not cooling the house. Determined the issue was a secondary drain pan full of water. Maintenance Action:Cleaned out the secondary drain pan. Resolution:The AC system is now back up and running. Upon arriving at the property. The client mentioned that the ac system stopped cooling today. I proceeded to verify the tstat, tstat is operating well. Replace the tstat batteries provided by the customer. I proceeded to check the system in the attic. I found the secondary drain pan full of water. I showed and explained to the client about the solution to this problem. I presented you with an estimate of the cost of cleaning the secondary pan drain. The client accepted the proposal. I proceeded to clean the water from the drain pan. I cleaned the drain line and ran water multiple times. The drain line drained well. I concluded with the cleaning of the drain pan. I checked the primary drain pan for obstructions
To install a condensate pump for the ductless system in the guest bedroom
Upon arrival found Thermostat Set OFF - Checked UNICO Indoor Unit noticed that crawl space is very damp, Checked air filter found 100 percent restricted Supplied and replace Air Filter, turned on system tested condensation pump noticed that condensation line is leaking from copper lineset. Must replace copper lineset with Poly Vinly or Pex Tube Piping. While on site performed temporary repair to leaking lineset, while removing poly vinly condensation pump piece cracked… Did not have any 208/230V pumps picked up condensation pump from technician nearby, installed Condensation pump and tested line set ok, noticed quick drip from line-set that stops after pump is done removing water, tested unit operation ok client has ac at this time. Follow up action: Return to Replace Copper Condensation Line-set with Pex Piping or Poly Vinyl, reviewed work completed with client, emailed invoice, collected payment.
Performed AC maintenance on x1 Furnace & Coil system Chemically clean evaporator coil Chemically treat pans with slow release tabs and gel treatment Flush condensate pans and drain lines Replace standard 20x25x1 filter Visually inspected ductwork for leakage and breaks Clean return grill Inspect thermostat operation Inspect blower motor and housing for dirt and debris Inspect and test safety switches Inspect and test condensate pump Inspect and test electrical connections Tighten and secure low voltage controls and connections Check temperature split @ equipment Wipe down and polish cabinets Chemically clean condenser coil Check Freon pressure and temperature Inspect and test capacitor/ check for swelling or pitting Inspect and test contactor/ check for burn out or pitting Inspect and test compressor amperage Inspect and test system voltage Clean indoor electrical cabinets Check fittings and valves for leaks Ran and test system operation. Monitor operation- normal Maintenance completed
Replace blower motor on First Co hydro air handler.
Installation of new Mitsubishi Cooling and Heating System!
