Overall Experience
Quality
Price
Convenience
Had an emergency situation - tree vs house. Innovative Air was able to quickly accommodate our request and sent Mark over to fix the issue by shutting down one of our radiator heating zones impacted by the event. Mark was also very helpful in explaining some potential future issues as well as pros vs. cons in upgrading our heating system vs. maintaining the current system. Definitely would recommend.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Though he couldn’t solve the issue (not his fault), Mark was very patient and conscientious about testing everything he could.
Overall Experience
Quality
Price
Convenience
Lorenzo did a great job along with Nigel. Told us exactly what he was doing and if there were any issues with our heating/air conditioning systems and we have 4 systems.
Overall Experience
Quality
Price
Convenience
Will is a fabulous addition to the Innovative Air staff. Was prompt, courteous and gave a thorough status update about our HVAC System. The Innovative crew is always top notch.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Innovative has been my HVAC company for the 14 years I’ve lived in this house and I would recommend them
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Gary is the best technician in any field who has ever worked for us. He is hard working, professional, honest, neat and a true gentleman. Since I wasn’t asked to comment after Innovative Air installed my split system AC system this summer, I will now. There is no excuse for a business owner or job foreman not to return a call to a customer after completion of a job. I was quite dissatisfied about certain aspects of how I was treated after completion of the AC installation and wanted to talk to someone other than the person who called me about the final payment. No one ever called me back. I consider this a major failing in your business plan and would think twice about recommending you to other customers. I still feel badly about this incident and feel like someone should do the right thing and discuss the issue. Your choice.
Overall Experience
Quality
Price
Convenience
Antonio arrived at scheduled time, explained everything super-clearly, and fixed wiring on humidifier.
Overall Experience
Quality
Price
Convenience
Service was excellent in a few minutes he found out what was wrong and gave me tons of education on how to handle it in the future
Overall Experience
Quality
Price
Convenience
Gas Steam Boiler Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, vacuumed-ok Check and cleaned flame sensor & Pilot Assembly-ok Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Flue Pipe-ok Check GVD- Flue Damper-ok Check LWCO-okay Check and cleaned pressuretrol pigtail-ok Check and make leak test-ok, it is not leak at this moment Check relief valve-ok Check and clean pressure retrol-ok Check Automatic water feeder-ok Check Temperatures & settings-ok Flush boiler x5 times. Check and run Thermostat- operating Check and checked HWH. Check for leak, no leakage at this moment. Check gas control valve-ok Check safeties-ok Check air combustion and draft-ok HWH operating fine at this moment. Run and test system, runs fine, left system operating well at this time.. -/-/-/-/-/- Notes: The client explained to me th
1 Gas Hot Water Boiler: Crown Boiler- Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners tubes and heat exchanger- ok, vacuumed-ok Check and clean flame sensor/flame rod and ignition Assembly-ok Spark igniter. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings; 18psi Performance-ok Check and run Thermostats- operating well at this time. Check zoning operation-isolate and run zoning. Check Honeywell zone valves. Check Triple Aquastat Check water feeder, relief valve, Vent damper and expansion tank. Check for water leak no leakage at this moment. Ran and monitored for good operations. All zones are fine supply and return lines getting hot. Check water circulation on Radiators getting hot left system operating well at this time. No Issues present or signs of failure
Gas Hot Water Boiler.35 years old. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, brush and vacuumed-ok Check and clean thermocouple and pilot Assembly-ok Check Safety Controls-ok Check electrical wiring and components-ok Check GVD-Damper-N/A Check water feeder-ok Check back flow prevent-ok Check expansion tank-okay Check relive valve-ok Check Gas valve & Gas Line-ok Check Combustion Air, Flue pipe-ok Check Temperatures & Water pressure settings; Performance-ok Check and run Thermostats-okay Check circulation pumps-ok Inspected water heater.20 years old unit. Check for water leak-no leakage at this time. Check gas valve and gas Line-ok Check and flush water tank un till water comes clear-okay Water condition- a little bit rusty. Ran water heater, operating at this moment. Run system, check water lines all of them getting hot, left system operating well at this moment. -/-/-/-
Follow up is needed. Unable to connect phone to control t-stat remotely. Spoke with customer service. Walked through thermostat configuration. Had customer download 1st alert Honeywell resideo app. Went through all steps. But phone is unable to connect through the app due to an issue with WiFi connection and or customer account being connected and registered before.
Completed heating maintenance on a trane roof top unit and a single zone Fujitsu ductless head. Brushed and cleaned burner cabinet and electrical cabinet. Sanded and cleaned both flame sensor and igniter both in good condition. Inspected and tighten all electrical connections. Inspected and tested all safeties all in working condition. Replaced air filters on roof top unit size 20x35x2 these are special order filters customer still has extra filters for the future. The blower wheel on the roof top unit is in need of a deep cleaning need to remove blower motor/ wheel in order to thoroughly clean blades. cleaned washable filters for ductless. Chemically cleaned coils and wiped down ductless unit located in basement area. Fired up all units and checked all operations all units are in working condition heating maintenance is completed.
Today I arrived on site Igniter Replacement: Replaced the igniter assembly on the Navien boiler, which services the heating and DHW systems. System Testing: Ran and tested the system after the igniter replacement. Operational Status: System is now operating properly. - Richard Dominguez discussed the replacement of an igniter with the customer, Kurian, and confirmed that the boiler were working fine. - The customer expressed concern about the lifespan of the filament, which Richard estimated to be around two years, noting that the current one had lasted 2 years. - Richard assured the customer that original parts were used, which would last longer than generic ones. - The customer mentioned not receiving a proposal for a water filter, and Richard promised to follow up with the office to ensure it was sent. - The conversation concluded with Richard confirming the current setup and the customer expressing satisfaction with the service. Office to follow up with the customer for a water f
Upon Arrival spoke with customer. Customer is explaining that he had electrical issues throughout the house. Customer had to have breaker replaced by electrician for his furnace that is 36 yrs old. Found that customer emergency switch was off and gas cock was also in the off position. Inspected equipment and check safety before turn emergency switch on and putting gas cock in the on position. Customer had thermostat set @ 80 degrees but furnace did not fire. Checked emergency switch to verify that system was getting applied voltage. No power @ equipment. When checking between leg to ground. There’s 0 Volts @ equipment. Customer needs to have electrician confirm that voltage is going to equipment. before more diagnostic can be done. Explained the possibility to customer that system could have multiple problems based on age and condition of equipment. Recommending to customer to consider replacement options. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-DE27
1 Gas Hot Water Boiler: Well McLean Boiler- Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners tubes and heat exchanger- ok, vacuumed-ok Check and clean flame sensor/flame rod and ignition Assembly-ok Spark igniter. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings; 18psi Performance-ok Check and run Thermostats- operating well at this time. Check zoning operation-isolate and run zoning. Check circulation pumps-ok amps and voltage check. Check water feeder, low water cut off, and expansion tank. Check for water leak no leakage at this moment. Run and monitored for good operations. All zones are fine supply and return lines getting hot. Perform check for HWH. Check for water leak, no leakage at this time. Check control gas valve-ok Check air Combustion and Draft-o
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-DE27-DCA892F0DD994207BEF4670690373079 Preform maintenance on (1) Trane gas fired furnace with Aprilaire bypass humidifier: * Power down furnace * Removed furnace cabinet door * Removed flame sensor and hot surface igniter * Removed burner tray and all burner jets * Cleaned flame sensor with copper bristle brush and polished with steel wool * Inspected hot surface igniter- okay * Vacuumed and brushed out burner jets * Vacuum and dusted out furnace cabinet and components * Vacuum and dusted out blower cabinet and components * Secured and inspected all electrical wiring, and components * Reinstalled and assemble all components back into furnace cabinet * Replaced 14 x 20 by one air filter provided by customer * Perform full maintenance on humidifier * Air hose clamp to the drain line of the humidifier as it was loose and falling off * Open the bypass on the humidifier * Adjusted the water feed to the humidifier
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-DE27-19D9031ADA50403FAD52A90D22FA1B75 Perform maintenance on (1) Burnham gas fire water boiler, (1) hydro air handler and (1) Mitsubishi ductless heat pump : GAS WATER BOILER: * Power down boiler * Remove boiler cover door being held on with silver tape * Removed wing nuts holding burn a door and roll out switch - removed burner cover door * Vacuum and dusted out burner section of boiler and component * Vacuum and dusted out boiler piping and components * clean spark igniter with copper bristle brush and polished with steel wool * Secured and inspected all electrical wiring and components * Test and check expansion tank, Water feed, Backflow and relief valve on system * Return power to boiler * Test both heating zones and domestic hot water zone- Operational * Boiler fires- All supply and return piping is heating properly * The boiler aqua status is set a 220° As it is not reading the correct temperature *
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-DE27-6264B03D571941738D54558520D66897 Completed heating maintenance on one Hot water boiler removed and cleaned a igniter and flame sensor and clean Burners and burner tray also checked electrical connections and components and checked expansion tank Turned system on and checked operations also checked natural gas lines from shut off valve to boiler And checked for carbon monoxide, none detected left system working.
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-DE27-C5B945A728F743B6B0AC438C59DDCDC2 Customer just purchased home and has not moved in yet- They had another contractor installed four ecobee thermostats- Customer would like his systems reviewed and says that the fans are turning on with the heat: * At arrival, walk-through home and check all equipment * Customer has a gas fired water boiler with two heating zones and a domestic hot water zone for a indirect storage tank * The customer has four air handlers that are doing AC only * Three out of the four air handlers have been replaced with date codes ranging from 2021 to 2024 * There is one air handler in the attic that is controlled by the ecobee thermostat on the second floor hallway that is from May 1989- This system is well over its average life expectancy And should be replaced immediately * The customer is unsure of what thermostats control heating and thermostats control cooling * Confirm that Bot
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-DE27-FB785E1ABC174E2FBC5796D9DC6FACB5 Return to replace low water cut off on Burnham gas water boiler: * Power down system at arrival * Removed the boiler cover door * Remove the electrical wire harness for the low water cut off * Isolated all (3) Heating zones at supply and return ball valves, Close water feed and expansion tank to boiler and drain down boiler * Remove existing low water, cut off from boiler piping * Install and pipe in brand new low water cut off * Install wire harness to low water, cut off and wire into external limit on system safety * Open water feed and expansion tank back to boiler filling system * Open basement zone and test operations- Found that the customer has baseboard radiators with automatic air vents- After speaking with Vern, who is down the block, he instructed me that there is a specific way that the system needs to be bled in order to avoid having to dismantle the China c
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-90AE-7A111CC094EA49759CFD05468035B64D Preform maintenance on (1) Trane gas fired furnace: * power down system at arrival * removed furnace cover door * removed flame sensor and hot surface igniter * removed burner tray and all burner jets * vacuumed and dusted furnace cabinet and components clean and clear * vacuumed and dusted blower cabinet and components clean and clear * vacuumed and dusted electrical wiring and components clean and clear * vacuumed and brushed burner jets clean and clear * cleaned flame sensor with copper bristle brush- ok * inspected hot surface igniter- minimal ware * vacuumed and dusted filter rack * replaced and dated customer supplied Aprilaire 210 filt
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-90AE-8F99372B128A4C1AA71A157A9AF0DD46 Customer had a tree fall in the backyard of their home and take out a section of the house completely: Water was leaking out of the baseboard piping on the side of the house, so the customer shut the water to the entire home. At arrival, all heating is off and water is shut to the house Identify the first floor heating zone at the boiler and shut the gate valves on the supply and return side of system The boiler pressure is showing zero- Open water back to the house at main- The house is filled back with water as well as the boiler, and there are no leaks. Boiler pressure is now reading back normal Return power to the boiler and call for heating on the only two zones that we are able to test at this time which is the second and third floor baseboard heating zones- The boiler fires, Circulator pump is on and running, Zone valves are responding properly and supply and retur