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Had an emergency situation - tree vs house. Innovative Air was able to quickly accommodate our request and sent Mark over to fix the issue by shutting down one of our radiator heating zones impacted by the event. Mark was also very helpful in explaining some potential future issues as well as pros vs. cons in upgrading our heating system vs. maintaining the current system. Definitely would recommend.
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Though he couldn’t solve the issue (not his fault), Mark was very patient and conscientious about testing everything he could.
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Lorenzo did a great job along with Nigel. Told us exactly what he was doing and if there were any issues with our heating/air conditioning systems and we have 4 systems.
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Will is a fabulous addition to the Innovative Air staff. Was prompt, courteous and gave a thorough status update about our HVAC System. The Innovative crew is always top notch.
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Innovative has been my HVAC company for the 14 years I’ve lived in this house and I would recommend them
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Gary is the best technician in any field who has ever worked for us. He is hard working, professional, honest, neat and a true gentleman. Since I wasn’t asked to comment after Innovative Air installed my split system AC system this summer, I will now. There is no excuse for a business owner or job foreman not to return a call to a customer after completion of a job. I was quite dissatisfied about certain aspects of how I was treated after completion of the AC installation and wanted to talk to someone other than the person who called me about the final payment. No one ever called me back. I consider this a major failing in your business plan and would think twice about recommending you to other customers. I still feel badly about this incident and feel like someone should do the right thing and discuss the issue. Your choice.
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Antonio arrived at scheduled time, explained everything super-clearly, and fixed wiring on humidifier.
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Service was excellent in a few minutes he found out what was wrong and gave me tons of education on how to handle it in the future
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GAS WATER BOILER: shut down equipment Removed all burner tubes / flame guard and roll out switch Preformed maintenance on pilot assembly and spark ignition Vacuumed and dusted out boiler cabinet and components Vacuumed and dusted out all burner tubes clean and clear Polished and wipe down inside boiler cabinet and components Inspected heat exchanger and flue piping- okay Test and check system expansion tank, water feed, back flow, air vents and relief valves- okay Secured and inspected all electrical wiring and connections Reassembled all components back into boiler and return power Run and test all heating zones- confirm all circulator pumps are on and running and supply and return piping heating properly System shuts down at temp of 180 degrees- okay Pressure remains normal Test system safety’s to insure normal operations Return all thermostats back to original settings Check and checked HWH. Check for leak, no leakage at this moment. Check gas control valve-ok Check safeties-o
High efficiency Hot Water Boiler. WeilMclain Ultra 399. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners an heat exchanger- ok, vacuumed-ok Checked and cleaned flame sensor and ignition Assembly-ok Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust, intake lines-leaking. Check Temperatures & Water pressure settings; Performance-ok Check an monitored water temperature and test unit for good operation-okay Check circulation pumps-okay Check and clean condensation trap of the boiler-ok Check and clean condensate pump and drain line-okay Check and cleaned NC1 neutralizer kit-okay Check for water leak,no leakage at this moment. Left heating system operating correctly at this moment. -/-/-/-/-/- Recommendation. I showed her and suggested the client to consider doing the heater exchange cleaning. I also showed her
Replace draft and do some motor and air proving switch turned systems on checked operations and check for carbon monoxide. No detected left system working
Performed heating maintenance on one Trane gas fired furnace, clean igniters and flame sensor also cleaned burner tubes and condensate drain. Also removed fresh air intake and cleaned. Cleaned out combustion chamber replace filter 16 x 24 by one homeowner supplied checked electrical and mechanical components and electrical connections. Highly recommend to deep clean blower wheel system is functional and tested for carbon monoxide. No detected left system working. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-B9360B0B3B64416A936C075D3282AC56
Checked carrier gas fired furnace Over 10 years old system is functional but in need of a maintenance and a blower wheel cleaning also Fan motor is compromise highly recommend to replace fan motor and capacitor and clean the blower Wheel filter size16x20x1 replace filter supplied by occupant also checked for carbon monoxide no detected left system working attempted to call landlord and got voicemail left message called landlord twice and no answer office to follow up with landlord for billing
Performed heating maintenance on one Luxair gas fired furnace removed and cleaned igniter and flame sensor and clean burners. Also inspected blower motor and lower wheel diagnose. The draft inducer is compromise. Highly recommend to replace draft inducer and air pressure switch. Please see photos for detail details. also replace filter 16 x 24 x1 Model number of system isTG8S120C16MP11A Serial numberW1K1319719 Office Personal please follow up with pricing a quote to the landlord for draft inducer and air pressure switch also recommend for a chimney company to inspect the chimney due to the vent, may have blown off as seen in pictures
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-E865FD3582DE43D2989E884AFB608C5E Install customer provided thermostats: customer has the older generation nest thermostats on the first and second floor of home they have new nest thermostats and want to upgrade them First floor is Heat and AC Second floor- AC only removed wiring from old thermostats removed old nest thermostats from wall installed and secured new nest back plates to wall level and secure wire in and install new nest thermostats on first and second floor of home add common wire and first floor thermostat and air handler install new nest thermostats on back plates and return power to systems download the Google home app and configure and connect both thermostats to customers smart phone test system operations from thermostat and smart phone on both levels with customer to confirm normal operations
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-FE8997704C7A4E71A4191E700C93E458 Perform maintenance on four indoor ductless heads and two outdoor condensing units- All Mitsubishi heat pump equipment: Open up indoor units All unit filters are completely plugged with dust and debris All indoor heads are covered in dust and debris Remove dirty air filters from systems Vacuum and dusted indoor heads and cabinets, clean and clear Vacuum and dusted blower cabinets and assemblies, clean and clear Chemically sprayed, brushed and rinsed, indoor evaporator coils, clean, and clear Chemically treated Primary pans Flushed and tested all drainage with hot water Chemically sprayed and polished turning veins Open up blower compartment- Chemically sprayed and polished inside blower assemblies Dusted air filter filters, clean, and clear outside Chemically sprayed and washed all air filters, clean and clear and reinstalled Reassemble indoor equipment And polished clea
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-E2A4A2F3529C453EA08F4F7E41E053C6 Customer has no heating- We replaced a few radiators in the home today, and when we went to turn on the boiler, the system did not fire: At arrival confirmed that the thermostat is calling for Heating, but the boiler is off Jump out the end switch on the boiler to see if the boiler will fire, but the system remains off Confirm the water level in the boiler is good Confirm that the system is not off on pressure troll or spill switch or low water cut off find that the system is off due to a bad roll out switch There is carbon soot Buildup on the outside of the heat exchanger above the burners, as well as on the cast-iron burner tubes and gas manifold Found that some of the springs that hold the metal plates to the burners are rusted out and not holding metal plates in place The Lennox steam boiler is in bad condition with serious issues The customer needs to have the chimne
Heating Maintenance on Amana Gas Furnace system. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced. x1) 16x24x1 Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures rise Performance-ok Check and clean condensate water traps-ok Check and clean condensate pump- ok Check and run Thermostats- operating at this time. Inspected water heater Check for water leak- no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Ran and monitored system, left system operating well at this time. Informed customer of age of Hot water heater and life expectancy of the equipment. HWH is 10yrs old. Cust
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-C8F3B2D2697F40B0B28465CBEE572BE8 Preform maintenance on (2) 90% gas fired forced air furnaces with (2) 16x20x4 air filters: Replaced and dated air filters in both basement and attic furnaces open blower and furnace cabinet doors and removed from unit removed flame sensors and hot surface igniters cleaned flame sensors with copper bristle brush and polished with steel wool inspected both hot surface igniters- okay blew out and dusted furnace cabinet and components clean and clear blew out and dusted blower cabinet and components clean and clear secured / inspected and checked all electrical wiring, connections and components polished and wipe down inside of furnace cabinets and components blew out and flushed condensate drainage on systems inspected inducer motor / assembly and venting off both systems replaced (2) AAA batteries in both first and second floor thermostats call for heating on thermostats
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-0CD691CEAF644C76B8E7678EF1223885 Customer has a leak from steam piping and possibly a cracked heat exchanger on steam boiler: At arrival, the thermostat is satisfied at temperature and the boiler is off check the steam boiler and piping the customer Pointed out two different locations where he states the steam piping is 100% leaking Before turning on the boiler, Test the low water cut off and automatic water fee to confirm normal operations- okay Then inspected heat exchanger from both the top and bottom- okay Fill the steam boiler up all the way filling past the sight glass to test the heat exchanger for leaks- none drain boiler back down to normal level- had to drain 4 - 5 gallon buckets before water level is back in sight glass call for heating and test operations- boiler fires normally monitor system and identify leaking areas. To repair these leaks the steam headed is going to need to be cut and re
Completed heating Maintenance on one steam boiler, removed and cleaned burner Tubes and clean pilot assembly replaced thermocouple also removed and cleaned pressuretrol And Flushed boiler turn system on and check natural gas lines from boiler shut off valve to burners and checked for carbon monoxide done detected left system working View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-9B93B5F5176B4AA899A2D893D7F98D44
Upon arrival spoke with customer who’s explaining that boiler was drain yesterday. Customer then noticed that boiler would not fired to provide heat. Automatic water feeder and Automatic low water cut off is operating correctly. Found water level half way @ sight glass. Bypassed thermostat to have boiler fired. While inspecting boiler operation notice water levels are bouncing @ sight glass. Explained to customer about water surging and I’m recommending a chemical treatment to help with boiler surging. Boiler operation was ran and check normally. Had thermostat call for heat once more. Boiler fires up and runs. Cycle boiler a few times for normal operation. Shut boiler down from service switch. When power is applied back to boiler, boiler began to work again normally. Not seeing any issues or problems while on site. Boiler was left operational @ this time. Possible cause of boiler failure. Low water @ boiler. Customer is also looking to have baseboard pump for basement zone relocated i
checked navian combo hot water boiler error code 003 flame failure checked and cleaned the igniter and the fresh air intake which was compromised by dirt turned system on and checked operations domestic hot water and heat left system working View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-E345F4784A7A4B77A78540876CE540D2