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Had an emergency situation - tree vs house. Innovative Air was able to quickly accommodate our request and sent Mark over to fix the issue by shutting down one of our radiator heating zones impacted by the event. Mark was also very helpful in explaining some potential future issues as well as pros vs. cons in upgrading our heating system vs. maintaining the current system. Definitely would recommend.
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Though he couldn’t solve the issue (not his fault), Mark was very patient and conscientious about testing everything he could.
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Lorenzo did a great job along with Nigel. Told us exactly what he was doing and if there were any issues with our heating/air conditioning systems and we have 4 systems.
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Will is a fabulous addition to the Innovative Air staff. Was prompt, courteous and gave a thorough status update about our HVAC System. The Innovative crew is always top notch.
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Innovative has been my HVAC company for the 14 years I’ve lived in this house and I would recommend them
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Gary is the best technician in any field who has ever worked for us. He is hard working, professional, honest, neat and a true gentleman. Since I wasn’t asked to comment after Innovative Air installed my split system AC system this summer, I will now. There is no excuse for a business owner or job foreman not to return a call to a customer after completion of a job. I was quite dissatisfied about certain aspects of how I was treated after completion of the AC installation and wanted to talk to someone other than the person who called me about the final payment. No one ever called me back. I consider this a major failing in your business plan and would think twice about recommending you to other customers. I still feel badly about this incident and feel like someone should do the right thing and discuss the issue. Your choice.
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Antonio arrived at scheduled time, explained everything super-clearly, and fixed wiring on humidifier.
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Service was excellent in a few minutes he found out what was wrong and gave me tons of education on how to handle it in the future
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View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-CBE7F4C69524461EB39CBA925B35B817 Customer has no heat and no hot water: * at arrival the customer directed me down to the boiler room * removed the boiler cover door to find the option panel reading error 5 and boiler control showing status 15- waiting for limits to close * from checking the history, the same problem has happened in August and the customer lost domestic hot water and the control board was recommended to be replaced * Immediately contact US boiler company to get on the phone with the manufacturer and review diagnostics * The manufacturer is recommending to replace the option panel ( lower board ) on the boiler indicating that it has failed * the boiler has tried to be reset multiple times on site but error is not clearing and option board is clicking on and off * replacement is recommended Office to follow up with pricing and availability- while on site tried multiple local vendors to
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-2B1FCCF0B9BE4ACDB9F320D19F5B25B9 We were at this location yesterday for no heat and no hot water- Boiler ignition failure- Today the customer called stating that the water in the home is dirty and rusty: * At arrival, the customer states that the water at the sinks for hot water is discolored and brown * Open the hot water at the sink and confirm that the water is a rusty brown color * Then open the cold water at the sinks- the cold water is also the same rusty brown * then flush toilets in home and found the water is also dirty rusty brown * then open the drain directly after the water meter and fill clear container with customer to find water coming from the main is rusty brown * the customer then called his neighbors who also confirmed that their water is also rusty brown Rusty brown water is from the cold water supply from the Municipality- nothing on our end. customer is talking with city of Yon
Customer has no heat and no hot water in the home: - At arrival, I found the Navien boiler on a lockout for ignition failure - shut power down to the boiler - Removed boiler cabinet door - Removed flame rod and spark igniter- not in terrible condition - Cleaned both components with copper bristle brush, and polished clean with steel wool- igniter is in best condition as possible - Reinstalled and secured component back into boiler - Return power to system- the boiler fires for central heating - Test both central heating circulator pumps and confirm normal operations - Test domestic, hot water, and confirm hot water at sinks and faucet- had customer feel to confirm - Besides the basement baseboard zone, the entire house is single zone, cast-iron radiators- need time to heat home back up to temperature - There is a drip from one of the unions underneath the boiler on the return side of the system- I believe the small drip is caused from the boiler being off and expansion- after the
Today I arrived on site Initial Assessment: Responded to an emergency call for a furnace unit not working, which is the primary heating system for the entire house. Problem Identification: Discovered the filter was heavily covered with dust. Maintenance Action: Noted the blower wheel also needs to be cleaned. Upon arriving at the property, The client explained to me that in the early morning the furnace unit stopped working. I proceeded to verify the furnace unit. I found a hard lockout on the circuit board indicating that the heater exchange was overheated. High Limit switch open. I proceeded to replace the air filter. Reset the unit. I started the system and monitoring for about 15 minutes. The system did not present faults or malfunction after concluding with the verifications. I explained to the client that he must be aware of replacing the air filter every three months at least. I also explained and recommended that you should schedule the appointment to do the blower wheel deep
GAS WATER BOILER: shut down equipment Removed all burner tubes / flame guard and roll out switch Preformed maintenance on pilot assembly and spark ignition Vacuumed and dusted out boiler cabinet and components Vacuumed and dusted out all burner tubes clean and clear Polished and wipe down inside boiler cabinet and components Inspected heat exchanger and flue piping- okay Test and check system expansion tank, water feed, back flow, air vents and relief valves- okay Secured and inspected all electrical wiring and connections Reassembled all components back into boiler and return power Run and test all heating zones- confirm all circulator pumps are on and running and supply and return piping heating properly System shuts down at temp of 180 degrees- okay Pressure remains normal Test system safety’s to insure normal operations Return all thermostats back to original settings Check and checked HWH. Check for leak, no leakage at this moment. Check gas control valve-ok Check safeties-o
High efficiency Hot Water Boiler. WeilMclain Ultra 399. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners an heat exchanger- ok, vacuumed-ok Checked and cleaned flame sensor and ignition Assembly-ok Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust, intake lines-leaking. Check Temperatures & Water pressure settings; Performance-ok Check an monitored water temperature and test unit for good operation-okay Check circulation pumps-okay Check and clean condensation trap of the boiler-ok Check and clean condensate pump and drain line-okay Check and cleaned NC1 neutralizer kit-okay Check for water leak,no leakage at this moment. Left heating system operating correctly at this moment. -/-/-/-/-/- Recommendation. I showed her and suggested the client to consider doing the heater exchange cleaning. I also showed her
Replace draft and do some motor and air proving switch turned systems on checked operations and check for carbon monoxide. No detected left system working
Performed heating maintenance on one Trane gas fired furnace, clean igniters and flame sensor also cleaned burner tubes and condensate drain. Also removed fresh air intake and cleaned. Cleaned out combustion chamber replace filter 16 x 24 by one homeowner supplied checked electrical and mechanical components and electrical connections. Highly recommend to deep clean blower wheel system is functional and tested for carbon monoxide. No detected left system working. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-B9360B0B3B64416A936C075D3282AC56
Checked carrier gas fired furnace Over 10 years old system is functional but in need of a maintenance and a blower wheel cleaning also Fan motor is compromise highly recommend to replace fan motor and capacitor and clean the blower Wheel filter size16x20x1 replace filter supplied by occupant also checked for carbon monoxide no detected left system working attempted to call landlord and got voicemail left message called landlord twice and no answer office to follow up with landlord for billing
Performed heating maintenance on one Luxair gas fired furnace removed and cleaned igniter and flame sensor and clean burners. Also inspected blower motor and lower wheel diagnose. The draft inducer is compromise. Highly recommend to replace draft inducer and air pressure switch. Please see photos for detail details. also replace filter 16 x 24 x1 Model number of system isTG8S120C16MP11A Serial numberW1K1319719 Office Personal please follow up with pricing a quote to the landlord for draft inducer and air pressure switch also recommend for a chimney company to inspect the chimney due to the vent, may have blown off as seen in pictures
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-E865FD3582DE43D2989E884AFB608C5E Install customer provided thermostats: customer has the older generation nest thermostats on the first and second floor of home they have new nest thermostats and want to upgrade them First floor is Heat and AC Second floor- AC only removed wiring from old thermostats removed old nest thermostats from wall installed and secured new nest back plates to wall level and secure wire in and install new nest thermostats on first and second floor of home add common wire and first floor thermostat and air handler install new nest thermostats on back plates and return power to systems download the Google home app and configure and connect both thermostats to customers smart phone test system operations from thermostat and smart phone on both levels with customer to confirm normal operations
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-FE8997704C7A4E71A4191E700C93E458 Perform maintenance on four indoor ductless heads and two outdoor condensing units- All Mitsubishi heat pump equipment: Open up indoor units All unit filters are completely plugged with dust and debris All indoor heads are covered in dust and debris Remove dirty air filters from systems Vacuum and dusted indoor heads and cabinets, clean and clear Vacuum and dusted blower cabinets and assemblies, clean and clear Chemically sprayed, brushed and rinsed, indoor evaporator coils, clean, and clear Chemically treated Primary pans Flushed and tested all drainage with hot water Chemically sprayed and polished turning veins Open up blower compartment- Chemically sprayed and polished inside blower assemblies Dusted air filter filters, clean, and clear outside Chemically sprayed and washed all air filters, clean and clear and reinstalled Reassemble indoor equipment And polished clea
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-E2A4A2F3529C453EA08F4F7E41E053C6 Customer has no heating- We replaced a few radiators in the home today, and when we went to turn on the boiler, the system did not fire: At arrival confirmed that the thermostat is calling for Heating, but the boiler is off Jump out the end switch on the boiler to see if the boiler will fire, but the system remains off Confirm the water level in the boiler is good Confirm that the system is not off on pressure troll or spill switch or low water cut off find that the system is off due to a bad roll out switch There is carbon soot Buildup on the outside of the heat exchanger above the burners, as well as on the cast-iron burner tubes and gas manifold Found that some of the springs that hold the metal plates to the burners are rusted out and not holding metal plates in place The Lennox steam boiler is in bad condition with serious issues The customer needs to have the chimne
Heating Maintenance on Amana Gas Furnace system. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced. x1) 16x24x1 Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures rise Performance-ok Check and clean condensate water traps-ok Check and clean condensate pump- ok Check and run Thermostats- operating at this time. Inspected water heater Check for water leak- no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Ran and monitored system, left system operating well at this time. Informed customer of age of Hot water heater and life expectancy of the equipment. HWH is 10yrs old. Cust
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-C8F3B2D2697F40B0B28465CBEE572BE8 Preform maintenance on (2) 90% gas fired forced air furnaces with (2) 16x20x4 air filters: Replaced and dated air filters in both basement and attic furnaces open blower and furnace cabinet doors and removed from unit removed flame sensors and hot surface igniters cleaned flame sensors with copper bristle brush and polished with steel wool inspected both hot surface igniters- okay blew out and dusted furnace cabinet and components clean and clear blew out and dusted blower cabinet and components clean and clear secured / inspected and checked all electrical wiring, connections and components polished and wipe down inside of furnace cabinets and components blew out and flushed condensate drainage on systems inspected inducer motor / assembly and venting off both systems replaced (2) AAA batteries in both first and second floor thermostats call for heating on thermostats