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Had an emergency situation - tree vs house. Innovative Air was able to quickly accommodate our request and sent Mark over to fix the issue by shutting down one of our radiator heating zones impacted by the event. Mark was also very helpful in explaining some potential future issues as well as pros vs. cons in upgrading our heating system vs. maintaining the current system. Definitely would recommend.
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Though he couldn’t solve the issue (not his fault), Mark was very patient and conscientious about testing everything he could.
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Lorenzo did a great job along with Nigel. Told us exactly what he was doing and if there were any issues with our heating/air conditioning systems and we have 4 systems.
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Will is a fabulous addition to the Innovative Air staff. Was prompt, courteous and gave a thorough status update about our HVAC System. The Innovative crew is always top notch.
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Innovative has been my HVAC company for the 14 years I’ve lived in this house and I would recommend them
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Gary is the best technician in any field who has ever worked for us. He is hard working, professional, honest, neat and a true gentleman. Since I wasn’t asked to comment after Innovative Air installed my split system AC system this summer, I will now. There is no excuse for a business owner or job foreman not to return a call to a customer after completion of a job. I was quite dissatisfied about certain aspects of how I was treated after completion of the AC installation and wanted to talk to someone other than the person who called me about the final payment. No one ever called me back. I consider this a major failing in your business plan and would think twice about recommending you to other customers. I still feel badly about this incident and feel like someone should do the right thing and discuss the issue. Your choice.
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Antonio arrived at scheduled time, explained everything super-clearly, and fixed wiring on humidifier.
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Service was excellent in a few minutes he found out what was wrong and gave me tons of education on how to handle it in the future
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View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-E865FD3582DE43D2989E884AFB608C5E Install customer provided thermostats: customer has the older generation nest thermostats on the first and second floor of home they have new nest thermostats and want to upgrade them First floor is Heat and AC Second floor- AC only removed wiring from old thermostats removed old nest thermostats from wall installed and secured new nest back plates to wall level and secure wire in and install new nest thermostats on first and second floor of home add common wire and first floor thermostat and air handler install new nest thermostats on back plates and return power to systems download the Google home app and configure and connect both thermostats to customers smart phone test system operations from thermostat and smart phone on both levels with customer to confirm normal operations
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-FE8997704C7A4E71A4191E700C93E458 Perform maintenance on four indoor ductless heads and two outdoor condensing units- All Mitsubishi heat pump equipment: Open up indoor units All unit filters are completely plugged with dust and debris All indoor heads are covered in dust and debris Remove dirty air filters from systems Vacuum and dusted indoor heads and cabinets, clean and clear Vacuum and dusted blower cabinets and assemblies, clean and clear Chemically sprayed, brushed and rinsed, indoor evaporator coils, clean, and clear Chemically treated Primary pans Flushed and tested all drainage with hot water Chemically sprayed and polished turning veins Open up blower compartment- Chemically sprayed and polished inside blower assemblies Dusted air filter filters, clean, and clear outside Chemically sprayed and washed all air filters, clean and clear and reinstalled Reassemble indoor equipment And polished clea
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-E2A4A2F3529C453EA08F4F7E41E053C6 Customer has no heating- We replaced a few radiators in the home today, and when we went to turn on the boiler, the system did not fire: At arrival confirmed that the thermostat is calling for Heating, but the boiler is off Jump out the end switch on the boiler to see if the boiler will fire, but the system remains off Confirm the water level in the boiler is good Confirm that the system is not off on pressure troll or spill switch or low water cut off find that the system is off due to a bad roll out switch There is carbon soot Buildup on the outside of the heat exchanger above the burners, as well as on the cast-iron burner tubes and gas manifold Found that some of the springs that hold the metal plates to the burners are rusted out and not holding metal plates in place The Lennox steam boiler is in bad condition with serious issues The customer needs to have the chimne
Heating Maintenance on Amana Gas Furnace system. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced. x1) 16x24x1 Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures rise Performance-ok Check and clean condensate water traps-ok Check and clean condensate pump- ok Check and run Thermostats- operating at this time. Inspected water heater Check for water leak- no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Ran and monitored system, left system operating well at this time. Informed customer of age of Hot water heater and life expectancy of the equipment. HWH is 10yrs old. Cust
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-C8F3B2D2697F40B0B28465CBEE572BE8 Preform maintenance on (2) 90% gas fired forced air furnaces with (2) 16x20x4 air filters: Replaced and dated air filters in both basement and attic furnaces open blower and furnace cabinet doors and removed from unit removed flame sensors and hot surface igniters cleaned flame sensors with copper bristle brush and polished with steel wool inspected both hot surface igniters- okay blew out and dusted furnace cabinet and components clean and clear blew out and dusted blower cabinet and components clean and clear secured / inspected and checked all electrical wiring, connections and components polished and wipe down inside of furnace cabinets and components blew out and flushed condensate drainage on systems inspected inducer motor / assembly and venting off both systems replaced (2) AAA batteries in both first and second floor thermostats call for heating on thermostats
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-0CD691CEAF644C76B8E7678EF1223885 Customer has a leak from steam piping and possibly a cracked heat exchanger on steam boiler: At arrival, the thermostat is satisfied at temperature and the boiler is off check the steam boiler and piping the customer Pointed out two different locations where he states the steam piping is 100% leaking Before turning on the boiler, Test the low water cut off and automatic water fee to confirm normal operations- okay Then inspected heat exchanger from both the top and bottom- okay Fill the steam boiler up all the way filling past the sight glass to test the heat exchanger for leaks- none drain boiler back down to normal level- had to drain 4 - 5 gallon buckets before water level is back in sight glass call for heating and test operations- boiler fires normally monitor system and identify leaking areas. To repair these leaks the steam headed is going to need to be cut and re
Completed heating Maintenance on one steam boiler, removed and cleaned burner Tubes and clean pilot assembly replaced thermocouple also removed and cleaned pressuretrol And Flushed boiler turn system on and check natural gas lines from boiler shut off valve to burners and checked for carbon monoxide done detected left system working View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-9B93B5F5176B4AA899A2D893D7F98D44
Upon arrival spoke with customer who’s explaining that boiler was drain yesterday. Customer then noticed that boiler would not fired to provide heat. Automatic water feeder and Automatic low water cut off is operating correctly. Found water level half way @ sight glass. Bypassed thermostat to have boiler fired. While inspecting boiler operation notice water levels are bouncing @ sight glass. Explained to customer about water surging and I’m recommending a chemical treatment to help with boiler surging. Boiler operation was ran and check normally. Had thermostat call for heat once more. Boiler fires up and runs. Cycle boiler a few times for normal operation. Shut boiler down from service switch. When power is applied back to boiler, boiler began to work again normally. Not seeing any issues or problems while on site. Boiler was left operational @ this time. Possible cause of boiler failure. Low water @ boiler. Customer is also looking to have baseboard pump for basement zone relocated i
checked navian combo hot water boiler error code 003 flame failure checked and cleaned the igniter and the fresh air intake which was compromised by dirt turned system on and checked operations domestic hot water and heat left system working View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-E345F4784A7A4B77A78540876CE540D2
Heating Maintenance on American Standard Gas Furnace system. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced. x1) 20x25x1 provided by customer Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures settings Performance-ok Check and clean condensate water traps-ok Check and clean condensate pump- washed out. Check and cleaned Humidifier- Cartridge & Cabinet Hum water panel- #45 provided by customer Check and run Thermostat-operating at this time. Inspected water heater Check for water leak- no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Ran and monitored system, left system
1 Gas Hot Water Boiler: Burnham Series x2 Boiler- Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners tubes and heat exchanger- ok, vacuumed-ok Check and clean flame sensor/flame rod and ignition Assembly-ok Spark igniter. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings; 20psi Performance-ok Check and run Thermostats- operating well at this time. Check circulator pumps-ok amps and voltage check. Check water feeder, low water cut off, relief valve, vent damper and expansion tank. Check for water leak no leakage at this time. Ran and monitored for good operations. All zones are fine supply and return lines getting hot. Perform check for 50gal HWH. Check for water leak, no leakage at this time. Check control gas valve-ok Check air Combustion and Draft-ok Ran and mo
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-9560A7375255417B941FEFD40488EE07 Perform maintenance on gas-fired furnace with bypass humidifier: The furnace and all of its components are covered in dust and debris open furnace, blower cabinet doors Removed all burner jets Removed flame sensor and hot surface igniter Removed air filter Vacuum and dusted out furnace cabinet and all components, clean and clear Vacuum and dusted out blower cabinet and components, all clean and clear Vacuumed and brushed burner jet, all clean and clear Vacuumed and dusted return box clean and clear Clean flame sensor with copper bristle brush, and polished clean with steel wool Inspected hot surf igniter- Showing heavy wear and over six years old- Customer approved replacement Removed existing hot service igniter and installed brand new into furnace and secured in place Reinstalled all burner jets and flame sensor Blew out and vacuumed control board, and electrical wirin
Hight Efficiency gas boiler/AHUs X1 Gas Boiler. X1 Indirect hot water tank. X3 AHUs / Hydro coils. X1 Ductless Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners an heat exchanger- ok, vacuumed-ok Checked and cleaned flame sensor and ignition Assembly-ok Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust, intake lines-okay Check GVD Damper-N/A Check Temperatures & Water pressure settings; Performance-ok Check and run Thermostats- operating well at this moment. Check circulation pumps-ok Check and clean condensate pump and drain line Check and run indirect hot water tank -ok Check for water leak,no leakage at this moment Check and clean condensation trap of the boiler-ok Check for water leak, no leakage at this moment. Perform maintenance on air handlers Check fan blower motor-ok Check electrical wiring an
Today I arrived on site to address the steam valve installation. Steam Radiator Work: Installed x3 steam valves on steam radiators. Location: 1st Floor. Purpose: For the heating system. Upon arriving at the property, I explained to the client about the installation of x3 steam vents valves on the 1st floor. The client was waiting for us. I proceeded to disassemble the defective steam valves of the radiators. I proceeded to install the new steam valves in the radiators. I concluded with the installation of the steam valves. I started the system and monitoring for a few minutes. There was no water leak or malfunction in the system after concluding the installations of the new steam vents valves. I suggested the client consider doing the steam boiler treatment to improve the operation of the unit also to clean and remove the rust from the water sections of the boiler unit. The client said that he will contact the office when he makes the decision to do the steam treatment in the unit. V
Gas Steam Boiler Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, vacuumed-ok Check and cleaned flame sensor & Pilot Assembly-ok Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Flue Pipe-ok Check GVD- Flue Damper-ok Check LWCO-okay Check and cleaned pressuretrol pigtail-ok Check and make leak test-ok, it is not leak at this moment Check relief valve-ok Check and clean pressure retrol-ok Check Automatic water feeder-ok Check Temperatures & settings-ok Flush boiler x5 times. Check and run Thermostat- operating Check and checked HWH. Check for leak, no leakage at this moment. Check gas control valve-ok Check safeties-ok Check air combustion and draft-ok HWH operating fine at this moment. Run and test system, runs fine, left system operating well at this time.. -/-/-/-/-/- Notes: The client explained to me th