Overall Experience
Quality
Price
Convenience
Had an emergency situation - tree vs house. Innovative Air was able to quickly accommodate our request and sent Mark over to fix the issue by shutting down one of our radiator heating zones impacted by the event. Mark was also very helpful in explaining some potential future issues as well as pros vs. cons in upgrading our heating system vs. maintaining the current system. Definitely would recommend.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Though he couldn’t solve the issue (not his fault), Mark was very patient and conscientious about testing everything he could.
Overall Experience
Quality
Price
Convenience
Lorenzo did a great job along with Nigel. Told us exactly what he was doing and if there were any issues with our heating/air conditioning systems and we have 4 systems.
Overall Experience
Quality
Price
Convenience
Will is a fabulous addition to the Innovative Air staff. Was prompt, courteous and gave a thorough status update about our HVAC System. The Innovative crew is always top notch.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Innovative has been my HVAC company for the 14 years I’ve lived in this house and I would recommend them
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Gary is the best technician in any field who has ever worked for us. He is hard working, professional, honest, neat and a true gentleman. Since I wasn’t asked to comment after Innovative Air installed my split system AC system this summer, I will now. There is no excuse for a business owner or job foreman not to return a call to a customer after completion of a job. I was quite dissatisfied about certain aspects of how I was treated after completion of the AC installation and wanted to talk to someone other than the person who called me about the final payment. No one ever called me back. I consider this a major failing in your business plan and would think twice about recommending you to other customers. I still feel badly about this incident and feel like someone should do the right thing and discuss the issue. Your choice.
Overall Experience
Quality
Price
Convenience
Antonio arrived at scheduled time, explained everything super-clearly, and fixed wiring on humidifier.
Overall Experience
Quality
Price
Convenience
Service was excellent in a few minutes he found out what was wrong and gave me tons of education on how to handle it in the future
Overall Experience
Quality
Price
Convenience
Upon Arrival spoke with customer. Customer is explaining that he had electrical issues throughout the house. Customer had to have breaker replaced by electrician for his furnace that is 36 yrs old. Found that customer emergency switch was off and gas cock was also in the off position. Inspected equipment and check safety before turn emergency switch on and putting gas cock in the on position. Customer had thermostat set @ 80 degrees but furnace did not fire. Checked emergency switch to verify that system was getting applied voltage. No power @ equipment. When checking between leg to ground. There’s 0 Volts @ equipment. Customer needs to have electrician confirm that voltage is going to equipment. before more diagnostic can be done. Explained the possibility to customer that system could have multiple problems based on age and condition of equipment. Recommending to customer to consider replacement options. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-DE27
1 Gas Hot Water Boiler: Well McLean Boiler- Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners tubes and heat exchanger- ok, vacuumed-ok Check and clean flame sensor/flame rod and ignition Assembly-ok Spark igniter. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings; 18psi Performance-ok Check and run Thermostats- operating well at this time. Check zoning operation-isolate and run zoning. Check circulation pumps-ok amps and voltage check. Check water feeder, low water cut off, and expansion tank. Check for water leak no leakage at this moment. Run and monitored for good operations. All zones are fine supply and return lines getting hot. Perform check for HWH. Check for water leak, no leakage at this time. Check control gas valve-ok Check air Combustion and Draft-o
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-DE27-DCA892F0DD994207BEF4670690373079 Preform maintenance on (1) Trane gas fired furnace with Aprilaire bypass humidifier: * Power down furnace * Removed furnace cabinet door * Removed flame sensor and hot surface igniter * Removed burner tray and all burner jets * Cleaned flame sensor with copper bristle brush and polished with steel wool * Inspected hot surface igniter- okay * Vacuumed and brushed out burner jets * Vacuum and dusted out furnace cabinet and components * Vacuum and dusted out blower cabinet and components * Secured and inspected all electrical wiring, and components * Reinstalled and assemble all components back into furnace cabinet * Replaced 14 x 20 by one air filter provided by customer * Perform full maintenance on humidifier * Air hose clamp to the drain line of the humidifier as it was loose and falling off * Open the bypass on the humidifier * Adjusted the water feed to the humidifier
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-DE27-19D9031ADA50403FAD52A90D22FA1B75 Perform maintenance on (1) Burnham gas fire water boiler, (1) hydro air handler and (1) Mitsubishi ductless heat pump : GAS WATER BOILER: * Power down boiler * Remove boiler cover door being held on with silver tape * Removed wing nuts holding burn a door and roll out switch - removed burner cover door * Vacuum and dusted out burner section of boiler and component * Vacuum and dusted out boiler piping and components * clean spark igniter with copper bristle brush and polished with steel wool * Secured and inspected all electrical wiring and components * Test and check expansion tank, Water feed, Backflow and relief valve on system * Return power to boiler * Test both heating zones and domestic hot water zone- Operational * Boiler fires- All supply and return piping is heating properly * The boiler aqua status is set a 220° As it is not reading the correct temperature *
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-DE27-6264B03D571941738D54558520D66897 Completed heating maintenance on one Hot water boiler removed and cleaned a igniter and flame sensor and clean Burners and burner tray also checked electrical connections and components and checked expansion tank Turned system on and checked operations also checked natural gas lines from shut off valve to boiler And checked for carbon monoxide, none detected left system working.
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-DE27-C5B945A728F743B6B0AC438C59DDCDC2 Customer just purchased home and has not moved in yet- They had another contractor installed four ecobee thermostats- Customer would like his systems reviewed and says that the fans are turning on with the heat: * At arrival, walk-through home and check all equipment * Customer has a gas fired water boiler with two heating zones and a domestic hot water zone for a indirect storage tank * The customer has four air handlers that are doing AC only * Three out of the four air handlers have been replaced with date codes ranging from 2021 to 2024 * There is one air handler in the attic that is controlled by the ecobee thermostat on the second floor hallway that is from May 1989- This system is well over its average life expectancy And should be replaced immediately * The customer is unsure of what thermostats control heating and thermostats control cooling * Confirm that Bot
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-DE27-FB785E1ABC174E2FBC5796D9DC6FACB5 Return to replace low water cut off on Burnham gas water boiler: * Power down system at arrival * Removed the boiler cover door * Remove the electrical wire harness for the low water cut off * Isolated all (3) Heating zones at supply and return ball valves, Close water feed and expansion tank to boiler and drain down boiler * Remove existing low water, cut off from boiler piping * Install and pipe in brand new low water cut off * Install wire harness to low water, cut off and wire into external limit on system safety * Open water feed and expansion tank back to boiler filling system * Open basement zone and test operations- Found that the customer has baseboard radiators with automatic air vents- After speaking with Vern, who is down the block, he instructed me that there is a specific way that the system needs to be bled in order to avoid having to dismantle the China c
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-90AE-7A111CC094EA49759CFD05468035B64D Preform maintenance on (1) Trane gas fired furnace: * power down system at arrival * removed furnace cover door * removed flame sensor and hot surface igniter * removed burner tray and all burner jets * vacuumed and dusted furnace cabinet and components clean and clear * vacuumed and dusted blower cabinet and components clean and clear * vacuumed and dusted electrical wiring and components clean and clear * vacuumed and brushed burner jets clean and clear * cleaned flame sensor with copper bristle brush- ok * inspected hot surface igniter- minimal ware * vacuumed and dusted filter rack * replaced and dated customer supplied Aprilaire 210 filt
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-90AE-8F99372B128A4C1AA71A157A9AF0DD46 Customer had a tree fall in the backyard of their home and take out a section of the house completely: Water was leaking out of the baseboard piping on the side of the house, so the customer shut the water to the entire home. At arrival, all heating is off and water is shut to the house Identify the first floor heating zone at the boiler and shut the gate valves on the supply and return side of system The boiler pressure is showing zero- Open water back to the house at main- The house is filled back with water as well as the boiler, and there are no leaks. Boiler pressure is now reading back normal Return power to the boiler and call for heating on the only two zones that we are able to test at this time which is the second and third floor baseboard heating zones- The boiler fires, Circulator pump is on and running, Zone valves are responding properly and supply and retur
Customer has no heat from newly installed boiler: * Check boiler at arrival * Found all zones calling at taco Panel and circulator pumps are on and running * The boiler is off and the system is cold * Check and confirm that the zoning panel and switch is closing to the boiler * Check the low water, cut off and found that the end switch was not closing on the low water cut off * Found that the light on the low water cutoff was off when it should’ve been illuminated * Shut power to the boiler * Return power to the boiler and the light is on on the low water cut off and the boiler tries to fire multiple times but fails and the light turns back off on the low water cut off * Disconnected low water, cut off from boiler and wire system bypassing external low water cut off * Test system operation operations, multiple times with customer conforming normal operations * Boiler cycles on and off multiple times with the Mann call from thermostat and satisfies that temperature * All supply and ret
Upon arrival spoke with customer who’s informing me that thermostat keeps running even after temperature has been met. Inspected Nest thermostat settings. Customer had fan on / running continuously. Disengage fan settings. Ran and tested heat for both 1st/basement zone and 2nd/3rd floor zone. System is shutting down when temperatures are met. Both zones are normally operating @ this time. Ran and monitored x2 system, system is left operational. It was recommended by previous technician (William Dank) for customer to have duct cleaning and sanitizing done for 2nd floor system. Customer is looking for a follow up from office to schedule duct cleaning and sanitizing. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-90AE-DA6ECE2823F745B0B0C8F28A40B34D48
Heating Maintenance on x4 Gas Furnace systems. x3 Carrier Furnace x1 Trane Furnace Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced. x2) 14x28x1 (x1) 12x24x1 & (x1) Aprilaire #310 High efficiency filter Check and clean ignition Assembly-ok Check and clean- flame sensor/flame rod-ok Check and tested hot surface igniter and rollout switches Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures split / temp rise Performance-ok Check and clean condensate trap-ok Check zoning operation- ok Check and run Thermostats- operating at this time. Inspected water heater Check for water leak- no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Ran and tested s
Gas Furnace system. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced FR media filter. Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures settings Performance-ok Check and clean condensate water traps-ok Check and clean condensate pump- washed out. Check and cleaned Humidifier-not working Hum water panel-N/A Check and run Thermostats- operating at this time. Inspected water heater Check for water leak-no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Run system, left system operating well at this moment. -/-/-/-/-/-/- Heat Pump System. Perform A Tuneup on Heat Pump
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-90AE-6BC4DDFFB32947C9B9CCE053A222A60E Customer has no heat in the home: * At arrival, the customer brought me down to the basement where his steam boiler is located * Immediately saw a heavy signs of corrosion on the automatic water feed * Open the boiler door * Inspect the boiler- In very bad condition * Found the pilot light on the boiler out * Found lot Of debris underneath and on top of the burner tubes in the heat exchanger * I inspected the heat exchanger and immediately suspected that there was a crack from the condition it was showing * I passed the automatic water feeder and fill the boiler with water- After a few moments water starts leaking out of the heat exchanger and onto the floor beneath * Shut the water going to the boiler, Shut down the gas valve and the valve on the main line to the boiler and shot power * This boiler is in bad condition with a cracked heat exchanger and replacement is nee
I/W Upon arrival spoke with customer who’s informing me that the boiler stop working completely over the weekend. Customer tried to reset boiler but boiler still did not operate. Inspected boiler saw two zone calling for heat but the boiler is in standby mode. Check boiler zone panel and confirmed zone is calling. Check all safety controls. Found safety ok and not tripped. Found end switch wire @ zone panel touching metal casing. Causing a short to ground. Once wiring was corrected boiler fired and began to operate as it should. Wires were re-spliced, boiler was ran, tested and monitored for over a hour. Cycle boiler on / off multiple times and confirmed boiler shutting down on temperature. Labeled all zones, inspected thermostat operation and checked radiators. System is back up for normal operation @ this time.