Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Poor customer service, worse than any company we’ve worked with. They should stand by their work. We were charged for two separate things, one of which was intended to show a leak and they would come back to check it 60 - 90 days later. Fine. The other was an interim solution. This interim solution fixed the issue for less than a day and the ac stopped working again. When we called to tell them, they took no responsibility, saying that it could be a new issue and also that they haven’t been able to see the leak yet (the 60 - 90 days needed). We knew it would take time for the long-term solution, but we were made aware that an interim solution would be made in the short-term (the second thing we paid for). Otherwise, we would never have paid this much for something to be fixed, at least enough to last us through the end of the summer. The man on the phone was condescending and wouldn’t even begin to understand where we were coming from. To make matters worse, when the technician came back he admitted what he did made the issue worse and now it’s leaking oil. Our issue will probably be even larger now and after all this, we were still getting attitude from the man on the phone at the company who told us we were wrong. Mistakes happen, but if you can’t own up to it and stand by your work, that’s a problem.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
They did a great job and very friendly which is always nice.
Overall Experience
Quality
Price
Convenience
Gas Furnace systems.. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced 20x25x4 Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures settings Performance-ok Check and cleaned Humidifier-not working Check and run Thermostat- operating at this time. Inspected water heater Check for water leak-no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Run system, left system operating well at this moment.
Gas Steam Boiler Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, vacuumed-ok Check and cleaned flame sensor & Pilot Assembly-ok Note: the thermocouple was replaced with a new one on this visit Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Flue Pipe-ok Check GVD- Flue Damper-N/A Check LWCO-okay Check and cleaned pressuretrol pigtail-ok Check and make leak test-ok, it is not leak at this moment Check relief valve-ok Check and clean pressure retrol-ok Check Automatic water feeder-N/A Check Temperatures & settings-ok Flush boiler twice. Check and run Thermostat- operating Check and checked HWH. Check for leak, no leakage at this moment. Check gas control valve-ok Check safeties-ok Check air combustion and draft-ok HWH operating fine at this moment. Run and test system, runs fine, left system operating wel
1 Gas Hot Water Boiler: Well McLean Boiler- Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners tubes and heat exchanger- ok, vacuumed-ok Check ignition Assembly-ok Thermocouple was recently replaced, still in good condition. Shut power to gas valve to clean burners. Thermocouple relight on 1st try after cleaning. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings; 15psi Performance-ok Check and run Thermostats- operating well at this time. Check circulation pump-ok amps and voltage check. Check water feeder, low water cut off, vent damper, relief valve and expansion tank. Check for water leak no leakage at this moment. Run and monitored for good operations. All zones are fine supply and return lines getting hot. Perform check for 50gal HWH. Check for water leak, n
I/W Upon arrival spoke with customer. Customer is explaining that furnace won’t fire up. Set thermostat to call for heat. After a few minutes, furnace would not fire up. Check and found filter restricted @ unit. Check and saw no display light @ control board. Check service switch outlet. No power @ GFCI outlet. Reset switch and breaker. Checked, reset and tested all safety switches. Rollout and high limit. After resetting safeties and replacing air filter, furnace fires up on/running Monitor operation. Furnace shut down on temp. System back up for normal operation. Recommended for customer to order customer filter through us. Also recommending customer to consider a service contract for there system. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-213F-F4F71EE476AC4BC6BDF2F4C4F2DEC78E
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-213F-79EC7D30889B470DA78D509A914CFD4A Preform maintenance on Carrier forced air gas furnace: shut power to system removed furnace and blower cabinet doors removed existing air filter removed flame sensor and hot surface igniter vacuumed and dusted out furnace cabinet and components clean and clear Vacuum and dusted blower cabinet and components, clean and clear Vacuum vacuumed and dusted return box and cabinet, clean and clear Clean flame sensor with copper bristle brush, and polish clean with steel wool Inspected hot surface igniter - Showing minimal wear Inspected flue, piping, inducer motor and assembly Chemically sprayed and wipe down blower cabinet and components, clean and clear Inspected and polished blower motor/ Wheel and assembly Secured and inspected electrical wiring and components- blew and vacuumed clean Reassemble, furnace, and all components Installed brand new 16 x 20 x 4 air filter and dated
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-213F-4FD1317C80384384A12487978E5FDBB1
Checked one weil-MacLaine ultra boiler which supplies heat and domestic hot water found system of on high limit code reset boiler and tested system operations highly recommend to perform a maintenance on the system and replace the igniter and flame sensor and flush the heat exchanger and replace the neutralizer rocks and a expansion tank for the domestic hot water office personnel please follow up with the homeowner for a quote on this job
Upon arrival rang customer doorbell no answer. Called customer no answer. Customer spoke from 2nd floor balcony. Customer stated he told the office that he couldn’t do his AC appointment today because he has an appointment that he as to leave for. Customer canceled upon arrival. Customer states that he will call to set up his next appointment
Completed maintenance on one Weil-McLain steam boiler cleaned burners and electric spark igniter and checked electrical and mechanical components and electrical connections also flushed low water cutoff and tested and cleaned sight glass and fittings for the pressuretroll turned system on and checked operations and left system off at the thermostat View visual findings from this job here - https://visionshare.xoi.io/?id=XA-AB08-A9104E8967314DEBB08D0CC66D10B6FA
1 Gas Hot Water Boiler: Slant Finn Cast-iron boiler Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners tubes and heat exchanger- ok, vacuumed-ok Check and clean flame sensor/flame rod and ignition Assembly-ok Spark igniter. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings; 20psi Performance-ok Check and run Thermostats operating. Replace thermostat batteries provided by customer. Check zoning operation- run zoning- x2 zone valve operating with x1 thermostat. Check circulation pumps-ok amps and voltage check. Check water feeder, low water cut off, relief valve and expansion tanks. Check for water leak no leakage at this moment. Run and monitored for good operations. All zones are fine supply and return lines getting hot. Perform check for HWH. Check for water lea
Customer called in stating that he has an exhaust vent pipe that is loose that he would like reviewed: At arrival, the customer brought me down to his gas fired water boiler: con-ed has Red tagged the boiler, shut power, disconnected gas and plugged. They stated that the venting was not correct and that the system is missing its drain. This is a wall hung boiler with 3” sheet metal piping going into chimney. There is no drain on the boiler Spoke with manufacturer on site and reviewed current install: as per the manufacturer, they stated that the 3 inch venting into the chimney is fine as long as the chimney is lined. They also confirm that this is NOT a condensing boiler and no drain is required. The system has no fresh air intake piped to the outside- gather pictures of install and data plate info for office to follow up with a quote to install fresh air intake. Customer also needs to have gas reconnected to boiler and red-tag removed customer also has an outdated water heater that n
1 Gas Hot Water Boiler: Burnham Boiler- Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners tubes and heat exchanger- ok, vacuumed-ok Check and clean flame sensor/flame rod and ignition Assembly-ok Spark igniter. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-Mechanical noise @ gas valve: recommended customer to replace. Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings; 18psi Performance-ok Check and run Thermostats- operating well at this time. Check circulation pump-ok amps and voltage check. Check water feeder and expansion tank. Check for water leak no leakage at this moment. Run and monitored for good operations. Supply and return lines getting hot. Perform check for HWH. Check for water leak, no leakage at this time. Check control gas valve-ok Check air Combustion and Draft-ok Run and monitored for good op
Checked AC system located in the attic found auxiliary drain pan filled with water and causing the safety overflow switch to shut down the system recommend to remove the water from the auxiliary drain pan and flush condensate drain line attached to the indoor system To remove the water from the auxiliary drain pan and reset the system and clear the drain line from the AC system. Completed job as stated above turned system on and checked operations and tested condensate drain left system working
Upon arrival customer informed me that system is working once more. Proceed to inspect air handler in the attic. Customer replaced their own filter. Ok Blower motor on / running. Ok Inspect electrical wiring and components. Ok No signs of water in secondary overflow. Ok Took temperature split @ equipment. Check outdoor condenser. Condenser is on/running. Check pressure and temperature to be stable. System is using R-407C refrigerant. Check capacitor/ Contactor System is operating normally @ this time. Recommending to customer to follow up and schedule AC maintenance. Customer is aware system needs to be upgraded. Customer may have gotten a consultation in the past. Recommending that office follow up with customer to give consultation. System is operating. Customer may also be looking to add new system for their home. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A3D0-E3733A42CFF54E61B4F3AC35D496BE20
(1) TCC AC Maintenance - 410A - UNICO - tested high and low voltage components, Supplied and replaced Aprilaire 210 Filter, sprayed and chemically cleaned evaporator coil, tested primary drain pan with water multiple times no leakage at this time, noticed rust underneath drain connection, tested condensation pump with water multiple times ok pump is operational no leakage at this time pump is being ran with copper, checked delta T receiving good temperature split, checked overflow safety switch operational and shutting off system, checked condenser pressures, checked condenser coils and washed, checked electrical compartment and cleaned, checked contactor ok at this time, checked capacitor is out of range and must be replaced before condenser failure, Client is on work call unable to review, system is currently operational and cooling at this time. Emailed work summary. Follow up Action: Replacement of 45/5 Cap for Condenser