Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Poor customer service, worse than any company we’ve worked with. They should stand by their work. We were charged for two separate things, one of which was intended to show a leak and they would come back to check it 60 - 90 days later. Fine. The other was an interim solution. This interim solution fixed the issue for less than a day and the ac stopped working again. When we called to tell them, they took no responsibility, saying that it could be a new issue and also that they haven’t been able to see the leak yet (the 60 - 90 days needed). We knew it would take time for the long-term solution, but we were made aware that an interim solution would be made in the short-term (the second thing we paid for). Otherwise, we would never have paid this much for something to be fixed, at least enough to last us through the end of the summer. The man on the phone was condescending and wouldn’t even begin to understand where we were coming from. To make matters worse, when the technician came back he admitted what he did made the issue worse and now it’s leaking oil. Our issue will probably be even larger now and after all this, we were still getting attitude from the man on the phone at the company who told us we were wrong. Mistakes happen, but if you can’t own up to it and stand by your work, that’s a problem.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
They did a great job and very friendly which is always nice.
Overall Experience
Quality
Price
Convenience
Visual inspection of ductwork layout for office to review and provide customer with a quote for duct cleaning and sanitizing. x2 system. Basement Trane Furnace does majority of the house. Duct branch run from basement to second floor upper level. Ductwork runs thru garage to supply bedroom throughout second floor. There’s a secondary unit in the attic that does second floor only. System is accessible through closet to get to attic system and ductwork for ceiling grills. Office to review Xoi and provide customer with quote on duct cleaning. **Customer is also looking to set up a consultation for insulation. Office to follow up with customer.** View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-98C92778C5D34C0AB7C8852F8A96A37D
Gas Furnace system. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced 16x20x1 Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures settings Performance-ok Check and clean condensate water traps-ok Check and clean condensate pump- washed out. Check and cleaned Humidifier-N/A Check and run Thermostat- operating at this time. Inspected water heater Check for water leak-no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Run system, left system operating well at this moment. No issues at this moment. -/-/-/-/-/- note: blower wheel deep cleaning needs to be done. I also showe
Blower Wheel Deep Cleaning. I returned this time to do the blower wheels deep cleaning in the units. I proceeded to disassemble the blower motor assembly. I proceeded to sweep and clean the components. I added a deep cleaning solution to the blower wheel motor housing. I proceeded to polish the components with a brushes. Rinse the components with clean water. I dried the components and proceeded to assemble it. I proceeded to clean and sanitize the interior cabin of the unit. I added a deep cleaning solution. Rinse the interior cabin with a cloth. I concluded with the cleaning of the interior cabin. I installed the blower motor in the appropriate place. I checked and secured the connections and the blower motor. It was concluded with the installation of the blower motor housings. The system was run and monitored for a few minutes. There were no faults or noises after concluding with the deep cleanings. The client was left with systems working properly at this time. View visual findings
Today I arrived on site AC System Service:Replaced the following parts: control board. Replaced the starter cap. Replaced the contactor. When arriving at the client's property. The client directed me to where the systems are. I explained to the client the reason for our visit today. I proceeded to replace the AHU control board. I proceeded to replace the contactor and the stater cap of the outdoor condenser unit. I concluded with the repair of the units. I started the system and monitoring for a few minutes. The system operated correctly on this occasion. There was no failure or malfunction during system checks. I showed him and gave him a brief explanation about the repairs performed on this visit. The client thanked and was satisfied with the work done during this visit. Note: The client mentioned that his plumber installed the thermostats on the 1st and 2nd floor for them. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-0E39EF68E83044E5B
Here to drain ceiling mounted expansion tank as a courtesy. Customer was experiencing high volume of water where relief valve would blow off. Dropped water pressure to 15psi where boiler could run for a longer duration without blowing off until boiler could be replaced. System is left operational @ this time.
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-FAEE86BA29A34282B900EA94132EA9B3 Customer is having issues with the upper level heating at his home: Even when the Ecobee thermostat is in the off position, The boiler continues to run sending heat to the upper floors. Shut thermostat off at arrival to confirm that the Ecobee thermostat is no longer calling for Heat. The boiler is still on and running, and there is 9 volts at the zone valve when there should be 0.0 When R and W are Removed from the ecobee thermostat the boiler shuts down and the voltage at the zone valve returns to normal When R and W are jumped together the boiler fires normally but also getting low voltage at zone valve- should be 24 but it is 21. The boiler, piping, valves and all components are beyond outdated, can fail at any time and should be replaced. No repairs are recommended on the boiler system. The water heater is from 2006 making it almost 20 years old and should be replace
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-49440B0BF7E54B208F7EFB35C604D1B9 Customer has no heat from one of his Carrier gas fired furnaces: At arrival, the thermostat is calling for heating Check furnace and mechanical room- Found that the system was showing an error code of 31 Indicating issue with pressure switch / Inducer motor Try to reset furnace, but the error message comes right back after the 90 second blower on at start up try bypassing pressure switch- motor does not come on brought direct 120 to inducer motor to confirm the motor is operational control board replacement on carrier furnace is recommended The customer also has a water heater that is 23 years old. The Mechanical room is extremely tight and I don’t see how you would be able to get this Water Heater in or out. I believe there is old brass piping, connecting to the water heater and not copper. There is no pitch on the venting- With the existing set up, Plumbing and acces
Checked domestic hot water heater indirect tank diagnosed circulating pump which feeds the indirect tank is compromise pump makeTaco 0015 Highly recommend to replace the pump for reliability and efficiency note indirect tank manufacturer date 2015 office personnel please follow up with the homeowner with a price for the pump and installation fees as requested by the homeowner
Neutralizer stone 1 Gas Hot Water Tankless Boiler: Navien Combi Boiler- Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean heat exchanger- ok, Check and clean flame sensor/flame rod and ignition Assembly-ok Spark igniter. Clean Fresh air intake screen. Flush and clean condensate drain. Clean and replace Neutralizer kit, Replace Nuetralizer stones. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings; 19.4psi Performance-ok Check and run Thermostats- operating well at this time. Check zoning operation-isolate and run zoning. Check circulator pumps-ok amps and voltage check. Check water feeder, low water cut off, and expansion tank. Check for water leak no leakage at this moment. Run and monitored for good operations. All zones are fine supply and return lines getting hot.
Today I arrived on site to address the reported issues. Inspection and Diagnostic: Performed a comprehensive inspection and diagnostic of the AC system. Fault Resolution: Identified multiple burned components within both the AHU and the condenser unit. Upon arriving at the property, the client explained to me that he had a power cut causing multiple damages to the electronic systems of the property. I proceeded to verify the AC system as the client indicated to me. I found multiple failures in the system. Damaged parts in the AHU: -Circuit board -Honeywell TH9320WF5003 Outdoor condenser unit. -Starter cap(45/6 uf) -Single pole contact. The client requested that he be contacted to coordinate the necessary repair. The client provided a claim case number in relation to the damage caused by the power surge. Office follow the customer for more information. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-C7CD1A5AC8CC44CFBCF1D36D2F3E4BC0
No charge as per management Upon arrival inspected boiler. Found water pressure @ boiler @ 29psi. High volume of water @ boiler. Shut power to boiler and drain ceiling mounted expansion tank complete. Dropped water pressure to 0psi and refilled boiler to 15psi. Explained to customer and showed customer how to isolate water feed. Informed customer of the possibility of water feeder over feeding boiler and increasing pressure has boiler runs. Ran and monitored boiler operation. Boiler is maintaining 15psi. Check flow @ boiler supply and return it hot. Radiators and starting to heat up. System is working normally @ this time.
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-7E4C617F3DB743539D6B48FB203332E7 No heat in customers home: at arrival confirm thermostat calling for heat check boiler- system off no power led on for the LWCO confirm no line voltage to system found power switch at the top of the stairs off customer had gas meter replaced by con- Ed yesterday turn power on at switch power is return to boiler system fires right up - normal operations confirm zone valves open for heating and circulating pumps on and running confirm supply and return for DHW indirect tank heating properly power is restored to system and boiler is back up and running
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-338E5793BF2F4F9B909C094D8E323A34 Customer called in because they are hearing a loud rattling noise coming from the second floor unit: The system is off at arrival Call for heating from the nest thermostat in the master bedroom- The system turns on Immediately you can hear a buzzing Noise coming from the return grill Set up ladder and confirm that the screws are as secure as they can be- Going into old plaster ceiling The return grill is also larger than the return in the ceiling- When the screws were secured, you can hear the sound lower down Set up Ladder and access attic Confirm the 20 x 20 by one air filter is clean and clear Confirm no obstructions on the evaporator coil, Blower motor wheel or assembly The air handler is on and running with absolutely no abnormal noises up in the attic we’re coming from the equipment- The noise is solely at the return grill The return ductwork is completely covered i
Today I arrived on site to address a thermostat issue affecting the heating and AC system. Thermostat Assessment:Identified the thermostat's batteries were not working. Noticed the thermostat was out of place. Corrective Actions:Replaced the thermostat batteries. Secured the thermostat in its proper position. Upon arrival at the property. The client explained to me that around 11am the Heat stopped working. The client directed me to where the furnace unit is. I proceeded to verify the system. Aisle the tstat of the united. I tore the system from the control board. The furnace began to operate normally. I proceeded to verify the tstat. I found that the tstat was out of place. I fixed and pressed the tstat on the wall. Replace the tstat batteries. The client provided the batteries. I concluded with the repair. I torn the system from the tstat. The system began to work normally. I monitor the system for a few minutes. There were no failures or malfunctions in the system
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-7C6F-7C3DE59315514BAA9534132E42A1D7FE Preform Maintenance on (2) heat pump systems: Crawl space: extremely tight in and out Attic: telescopic ladder needed to access Open air handler cabinet doors Remove dirty 20 x 20 by one air filters Installed and dated brand new 20 x 20 by one air filters provided by customer Chemically sprayed, brushed and rinsed, indoor evaporator coils, clean, and clear Chemically sprayed and brush, drain lines and easy traps, clean and clear Chemically treated primary pans and added condensate tablets Flushed and tested all drainage with freshwater Blew out gravity drain line on second floor Chemically sprayed and polished inside of air handler cabinets and components Inspected and polished blower motors, and assemblies Secured and tested electrical wiring, and components Tested nest thermostat and call for heating- systems on and running Check in monitor airflow and temperature spli