Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Poor customer service, worse than any company we’ve worked with. They should stand by their work. We were charged for two separate things, one of which was intended to show a leak and they would come back to check it 60 - 90 days later. Fine. The other was an interim solution. This interim solution fixed the issue for less than a day and the ac stopped working again. When we called to tell them, they took no responsibility, saying that it could be a new issue and also that they haven’t been able to see the leak yet (the 60 - 90 days needed). We knew it would take time for the long-term solution, but we were made aware that an interim solution would be made in the short-term (the second thing we paid for). Otherwise, we would never have paid this much for something to be fixed, at least enough to last us through the end of the summer. The man on the phone was condescending and wouldn’t even begin to understand where we were coming from. To make matters worse, when the technician came back he admitted what he did made the issue worse and now it’s leaking oil. Our issue will probably be even larger now and after all this, we were still getting attitude from the man on the phone at the company who told us we were wrong. Mistakes happen, but if you can’t own up to it and stand by your work, that’s a problem.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
They did a great job and very friendly which is always nice.
Overall Experience
Quality
Price
Convenience
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-49440B0BF7E54B208F7EFB35C604D1B9 Customer has no heat from one of his Carrier gas fired furnaces: At arrival, the thermostat is calling for heating Check furnace and mechanical room- Found that the system was showing an error code of 31 Indicating issue with pressure switch / Inducer motor Try to reset furnace, but the error message comes right back after the 90 second blower on at start up try bypassing pressure switch- motor does not come on brought direct 120 to inducer motor to confirm the motor is operational control board replacement on carrier furnace is recommended The customer also has a water heater that is 23 years old. The Mechanical room is extremely tight and I don’t see how you would be able to get this Water Heater in or out. I believe there is old brass piping, connecting to the water heater and not copper. There is no pitch on the venting- With the existing set up, Plumbing and acces
Checked domestic hot water heater indirect tank diagnosed circulating pump which feeds the indirect tank is compromise pump makeTaco 0015 Highly recommend to replace the pump for reliability and efficiency note indirect tank manufacturer date 2015 office personnel please follow up with the homeowner with a price for the pump and installation fees as requested by the homeowner
Neutralizer stone 1 Gas Hot Water Tankless Boiler: Navien Combi Boiler- Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean heat exchanger- ok, Check and clean flame sensor/flame rod and ignition Assembly-ok Spark igniter. Clean Fresh air intake screen. Flush and clean condensate drain. Clean and replace Neutralizer kit, Replace Nuetralizer stones. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings; 19.4psi Performance-ok Check and run Thermostats- operating well at this time. Check zoning operation-isolate and run zoning. Check circulator pumps-ok amps and voltage check. Check water feeder, low water cut off, and expansion tank. Check for water leak no leakage at this moment. Run and monitored for good operations. All zones are fine supply and return lines getting hot.
Today I arrived on site to address the reported issues. Inspection and Diagnostic: Performed a comprehensive inspection and diagnostic of the AC system. Fault Resolution: Identified multiple burned components within both the AHU and the condenser unit. Upon arriving at the property, the client explained to me that he had a power cut causing multiple damages to the electronic systems of the property. I proceeded to verify the AC system as the client indicated to me. I found multiple failures in the system. Damaged parts in the AHU: -Circuit board -Honeywell TH9320WF5003 Outdoor condenser unit. -Starter cap(45/6 uf) -Single pole contact. The client requested that he be contacted to coordinate the necessary repair. The client provided a claim case number in relation to the damage caused by the power surge. Office follow the customer for more information. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-C7CD1A5AC8CC44CFBCF1D36D2F3E4BC0
No charge as per management Upon arrival inspected boiler. Found water pressure @ boiler @ 29psi. High volume of water @ boiler. Shut power to boiler and drain ceiling mounted expansion tank complete. Dropped water pressure to 0psi and refilled boiler to 15psi. Explained to customer and showed customer how to isolate water feed. Informed customer of the possibility of water feeder over feeding boiler and increasing pressure has boiler runs. Ran and monitored boiler operation. Boiler is maintaining 15psi. Check flow @ boiler supply and return it hot. Radiators and starting to heat up. System is working normally @ this time.
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-7E4C617F3DB743539D6B48FB203332E7 No heat in customers home: at arrival confirm thermostat calling for heat check boiler- system off no power led on for the LWCO confirm no line voltage to system found power switch at the top of the stairs off customer had gas meter replaced by con- Ed yesterday turn power on at switch power is return to boiler system fires right up - normal operations confirm zone valves open for heating and circulating pumps on and running confirm supply and return for DHW indirect tank heating properly power is restored to system and boiler is back up and running
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-338E5793BF2F4F9B909C094D8E323A34 Customer called in because they are hearing a loud rattling noise coming from the second floor unit: The system is off at arrival Call for heating from the nest thermostat in the master bedroom- The system turns on Immediately you can hear a buzzing Noise coming from the return grill Set up ladder and confirm that the screws are as secure as they can be- Going into old plaster ceiling The return grill is also larger than the return in the ceiling- When the screws were secured, you can hear the sound lower down Set up Ladder and access attic Confirm the 20 x 20 by one air filter is clean and clear Confirm no obstructions on the evaporator coil, Blower motor wheel or assembly The air handler is on and running with absolutely no abnormal noises up in the attic we’re coming from the equipment- The noise is solely at the return grill The return ductwork is completely covered i
Today I arrived on site to address a thermostat issue affecting the heating and AC system. Thermostat Assessment:Identified the thermostat's batteries were not working. Noticed the thermostat was out of place. Corrective Actions:Replaced the thermostat batteries. Secured the thermostat in its proper position. Upon arrival at the property. The client explained to me that around 11am the Heat stopped working. The client directed me to where the furnace unit is. I proceeded to verify the system. Aisle the tstat of the united. I tore the system from the control board. The furnace began to operate normally. I proceeded to verify the tstat. I found that the tstat was out of place. I fixed and pressed the tstat on the wall. Replace the tstat batteries. The client provided the batteries. I concluded with the repair. I torn the system from the tstat. The system began to work normally. I monitor the system for a few minutes. There were no failures or malfunctions in the system
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-7C6F-7C3DE59315514BAA9534132E42A1D7FE Preform Maintenance on (2) heat pump systems: Crawl space: extremely tight in and out Attic: telescopic ladder needed to access Open air handler cabinet doors Remove dirty 20 x 20 by one air filters Installed and dated brand new 20 x 20 by one air filters provided by customer Chemically sprayed, brushed and rinsed, indoor evaporator coils, clean, and clear Chemically sprayed and brush, drain lines and easy traps, clean and clear Chemically treated primary pans and added condensate tablets Flushed and tested all drainage with freshwater Blew out gravity drain line on second floor Chemically sprayed and polished inside of air handler cabinets and components Inspected and polished blower motors, and assemblies Secured and tested electrical wiring, and components Tested nest thermostat and call for heating- systems on and running Check in monitor airflow and temperature spli
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-DE27-B44FC79017E24B5F883C3F06BEDEC90F Customer needs to have their HVAC system inspected: They had a power surge on the block that blew out all electrical in the customers home- The customer states that the house has been rewired and she would like to test the HVAC system At arrival found the thermostat with no display Check air handler in attic Open blower cabinet door Check voltage going to air handler - Only 120 V going to the system And the system is rated for 208/230 volts There is only 12 V coming out of the transformer and the fuse on the control board is blown Shut power to the air handler Replace the fuse on the control board with a new fuse Power needs to remain off to the system until a licensed electrician determines why the system is only receiving half of the voltage that it is required Check the outdoor condensing unit while on site and confirm system is holding pressure and there is 240 V a
x1 Gas Hot Water Boiler: BURNHAM ALPINE Boiler- Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners tubes and heat exchanger- ok, vacuumed-ok Check and clean flame sensor/flame rod and ignition Assembly-ok Spark igniter. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings; 20psi Performance-ok Check and run Thermostats- operating well at this time. Check zoning operation-isolate and run zoning. Check circulator pumps-ok amps and voltage check. Check water feeder, low water cut off, relief valve and expansion tank. Check for water leak no leakage at this moment. Run and monitored for good operations. All zones are fine supply and return lines getting hot. Perform check for indirect storage tank HWH. Check for water leak, no leakage at this time. Check control Aquasta
AC System Today, I arrived on site to perform an A/C system tune-up and cleaning. Here's what I did: Checked the blower motor and thermostat for proper operation-okay. Air filter: replaced 14x25x1 Checked and cleaned the exterior jacket and interior cabinet-okay. Found the blower wheel-okay. Checked the ductwork-okay Washed and cleaned the indoor Evap coil. Checked and cleaned condensate pump and drain line, treating it with anti-algae. Monitored the refrigerant operating pressures-okay. The refrigerant type is 1x) R410A. Inspected the safety devices and found them to be operating properly. Inspected the electrical disconnect box for safe installation-okay. Inspected and tightened electrical wiring connections-okay. Tested and inspected the contact, which is not burned Inspected the electrical for exposed wiring-okay Inspected and tested the capacitors- need to be replaced soon as possible. Inspected the fan blade-okay. Cleaned the condenser coil and removed debris. Checked the servic
Gas Furnace systems.. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced 20x25x4 Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures settings Performance-ok Check and cleaned Humidifier-not working Check and run Thermostat- operating at this time. Inspected water heater Check for water leak-no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Run system, left system operating well at this moment.
Gas Steam Boiler Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, vacuumed-ok Check and cleaned flame sensor & Pilot Assembly-ok Note: the thermocouple was replaced with a new one on this visit Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Flue Pipe-ok Check GVD- Flue Damper-N/A Check LWCO-okay Check and cleaned pressuretrol pigtail-ok Check and make leak test-ok, it is not leak at this moment Check relief valve-ok Check and clean pressure retrol-ok Check Automatic water feeder-N/A Check Temperatures & settings-ok Flush boiler twice. Check and run Thermostat- operating Check and checked HWH. Check for leak, no leakage at this moment. Check gas control valve-ok Check safeties-ok Check air combustion and draft-ok HWH operating fine at this moment. Run and test system, runs fine, left system operating wel
1 Gas Hot Water Boiler: Well McLean Boiler- Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners tubes and heat exchanger- ok, vacuumed-ok Check ignition Assembly-ok Thermocouple was recently replaced, still in good condition. Shut power to gas valve to clean burners. Thermocouple relight on 1st try after cleaning. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings; 15psi Performance-ok Check and run Thermostats- operating well at this time. Check circulation pump-ok amps and voltage check. Check water feeder, low water cut off, vent damper, relief valve and expansion tank. Check for water leak no leakage at this moment. Run and monitored for good operations. All zones are fine supply and return lines getting hot. Perform check for 50gal HWH. Check for water leak, n