Lorenzo from Innovative is great. Really knows what he’s doing and great at explaining things to the customer
Overall Experience
Quality
Price
Convenience
I had Mark over for a routine fall/winter maintenance on our newly installed heating system. 15 minutes into Mark starting his work he comes to me with a very concerned look and I go oh oh! Bottom line the guys who installed the new system completely messed up the wiring to the air handlers and zone pumps and thermostats. Mark and his colleague Antonio diagnosed the problem and fixed the whole mess on the time and budget they estimated. Mark and Antonio are true professionals and I strongly urge Innovative Air to retain these guys and be role models, trainers and mentors for other technicians in your company. A great job done by great and terrific guys. Thank you Mark, Antonio and Innovative Air!!👍🏼🖖🙏🏽
Overall Experience
Quality
Price
Convenience
Antonio was great. Very knowledgeable and answered all my questions. Took the time to explain the problem and how he had come to that conclusion. Thank you.
Overall Experience
Quality
Price
Convenience
Upon arrival spoke with customer via phone. Customer granted access through garage and guided me to boiler located in the attic of the home. Navien boiler displaying error code 777. Error code for boiler having issues with LWCO Manual reset was done on the boiler but error code remain. Remove and clean fresh air intake to confirm no blockage. Clean condensate drain line and ignition assembly. Check and tested low water cut off. Add make up water to the system to fired boiler up once more. System is back up and running. Relief valve is not pipe to discharge water to domestic drain, when relief blows off water is dumping on attic floor. Spoke with customer about concern for property damage. Recommending that relief valve drain line drain to be tied into discharge line for condensate drain of hot water heater. Office to follow up with customer to provide quote View visual findings from this job here - https://visionshare.xoi.io/?id=XA-EE1C-D44650CB1FF540E5B5D1D0DD3696553B
Perform heating maintenance on Burnham boiler unit. X1 Burnham boiler unit. X3 AHUs Hydro air handlers. X1 Indirect tank . x1 steam Humidifier. shop power to boiler Removed boiler covered doors- system, full of dust and debris Vacuum and dusted out boiler cabinet and components, under heat exchanger, burner tubes, and piping Removed pilot assembly, and spark igniter from boiler Clean spark igniter with copper bristle brush, and polished clean with steel wool Reinstalled and secured all connections Test expansion tank, water feed, and backflow preventer, air vent, and relief valve- okay Secured and inspected electrical wiring and components Inspect flue piping and inducer mortor- okay Polished and wiped down all equipment Return power to system Test take zoning panel, securing all connections- test Hydro and radiant heating thermostat- zone panel response, circulator pumps on and running and boiler fires Monitor system operations, flames, boiler pressure and temperature- normal Boiler
Hight Efficiency gas Boiler. Gas Boiler. Heat pump hot water heater tank. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners an heat exchanger- ok, vacuumed-ok Checked and cleaned flame sensor and ignition Assembly- cleaned note: ignite assembly need to be replaced Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust, intake lines-okay Check GVD Damper-N/A Check Temperatures & Water pressure settings; Performance-ok Check and run Thermostats- operating well at this moment. Check circulation pumps-ok Check and clean condensate pump and drain line Check and run indirect hot water tank -ok Check for water leak,no leakage at this moment Check and clean condensation trap of the boiler-ok Heat pump water heater was visually inspected. Wash and Clean the filter of the HWH. Check for water leak, no leakage at this
Here to replace condensate primary drain pan. Shut power to unit, remove unit covering. Disconnect electrical wiring @ condensate drain. Remove screws to separate evaporator coil to remove and replace condensate drain pan. Installed new primary condensate pan and drain hose. Reconnect electrical wiring. Secure unit back in place and tested condensate drain line. Ran and tested system operation. Normal View visual findings from this job here - https://visionshare.xoi.io/?id=XA-213F-7CB4DC97D04F48EDAF724822F5C2612B
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-213F-F53D5AB5CE7445B5B062EF4997233F39 Preform maintenance on : (1) crown gas water boiler (1) Goodman gas fired furnace (1) First Co. Hydro air handler GAS WATER BOILER: shut Power to boiler Open boiler cabinet door Removed flame guard, and roll out switch Removed all burner tubes Removed spark igniter: Cleaned with copper bristle brush, and polished with steel wool Vacuum and dusted out burner section under heat exchanger Vacuum vacuumed and brushed all burner tubes, clean and clear Vacuum and dusted boiler cabinet, Piping and components, clean and clear Vacuumed the boiler area, clean and clear Inspected heat, exchanger, flue, piping, and damper motor- okay Test and check expansion tank, Water feed and backflow prevent, Air vent vents and relief valve Secured and inspected electrical wiring and components Reinstalled all burner tubes, flame, guard, spark igniter, and rollout switch Polished and wipe down a
Gas Furnace systems.. X2 heating systems Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced x2 FR Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures settings Performance-ok Check and clean condensate water traps-ok Check and clean condensate pump- washed out. Check and cleaned Humidifier-ok Hum water panel- replaced with a new one Check and run Thermostat- operating at this time. Inspected water heater Check for water leak-no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Run system, left system operating well at this moment. No issues at this moment. -/-/-/-/-/-/- -
Neutralizer stone Water panel Heating maintenance on x2 Carrier Gas Furnace systems. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced. x2) 14x24x1 & 16x24x1 provided by customer Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check and tested hot surface igniter Check Safety Controls-ok Check limit switch and rollout switches Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures settings Performance-ok Check and clean condensate water traps-ok Check and replace neutralizer stones Check and clean condensate pump- washed out. Check and cleaned Humidifier-cabinet and cartridge Hum water panel- replaced Check and run Thermostats- operating at this time. Inspected water heater Check for water leak- no le
Perform heating maintenance on x2 WeilMcLaind boilers units. X1 Buderus boiler unit. X4 AHUs Hydro air handler. X2 Heat pump systems. radiant heat zone. X3 HWH. Boilers : - shop power to boiler - Removed boiler covered doors- system, full of dust and debris - Vacuum and dusted out boiler cabinet and components, under heat exchanger, burner tubes, and piping - Removed pilot assembly, and spark igniter from boiler - Clean spark igniter with copper bristle brush, and polished clean with steel wool - Reinstalled and secured all connections - Test expansion tank, water feed, and backflow preventer, air vent, and relief valve- okay - Secured and inspected electrical wiring and components - Inspect flue piping and damper motor- okay - Polished and wiped down all equipment - Return power to system - Test take zoning panel, securing all connections- test Hydro and radiant heating thermostat- zone panel response, circulator pumps on and running and boiler fires - Monitor system operations, flam
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-0013-1C273AD2080B451793A4FF791FE1D22E Return to replace control board for third floor: at arrival check the carrier infinity thermostat and confirm that it is still not recognizing the hydronic heat coil kit access air handler with 6ft ladder through ceiling hatch shut power to air handler open blower cabinet door to access main board disconnected electrical wiring and connections from main board and removed board and bracket from unit installed brand new control board and bracket and connect and secure all electrical connections return power to unit check thermostat: the thermostat identifies a electric heating element that is not supported by the equipment- after retrying it is no longer identifying any heating equipment the brand new board is doing the same thing- while on site I removed the hydronic heating kit from the second floor air handler and connected it to the third- it still did not identify the
Completed maintenance on domestic water heater and steam boiler View visual findings from this job here - https://visionshare.xoi.io/?id=XA-0013-C83B91C748504FE8A8AE3EFDF2E4BF08
Completed a/c maintenance on 4 central a/c systems. Dye was found on both air handler that serves the 2nd and 3rd fl located in 3rd fl attic as well as the unit in the master bedroom kneewall. The primary pan for the master bedroom unit was also found cracked there was water in the emergency pan underneath the unit. The water from the pan was removed and drain line was flushed out. Going to need schedule project manager to quote replacements on both of these units. Chemically cleaned all evaporator coil’s. Inspected blower compartment and primary drain pan. Treated and cleared all drain lines,traps and tested all condensate pumps. Brushed and cleaned all electrical cabinets and tighten and secured all electrical connections on both inside and outdoor units. Tested all safety switches all in working condition. Chemically cleaned all outdoor condenser’s checked operations and refrigerant pressures. Tested all electrical voltage, capacitors, and amperage on all motors and compressors.
Duct cleaning and sanitizing for second and third floor system. 8 supplies, two supply trunks, two returns and one return box. System located in attic. Received payment via card on iPad.
Performed maintenance on one conventional AC system and one dual zone Mitsubishi ductless system with two indoor fan coils checked electrical and mechanical components and flushed and tested condensate lines also checked evaporator and condenser coils and cleaned, also checked refrigerant pressures left systems working
Completed a/c maintenance on 5 central a/c systems. All of the condensers were shut off at the disconnect when restoring power the master bedroom system was flashing an error code of ch 60. Diagnosed issue with tech support and neno d to replace main pcb control board and fan motor at the condenser. Chemically cleaned all evaporator coil’s. Inspected blower compartment and primary drain pan. Treated and cleared all drain lines,traps and tested all condensate pumps. Replaced all air filters 16x20x4 20x25x4 14x30x1 14x25x1 12x24x1 Brushed and cleaned all electrical cabinets and tighten and secured all electrical connections on both inside and outdoor units. Tested all safety switches all in working condition. Chemically cleaned outdoor condenser and checked operations and refrigerant pressures. Tested all electrical voltage, capacitors, and amperage on all motors and compressors. Master bedroom system is currently down need to replace control board and fan motor on condenser. View
Service call for little airflow to 2nd floor son’s room. Customer said that his son’s room seems to be hotter than other rooms on the 2nd floor. There are 2 vents in this room that have good air flowing coming out of the vents and the temperature is around 45 degrees. I checked the dip switches and on the control board to check airflow and to make sure it was set up correctly. airflow and all dip switches are set up correctly also dampers to both of these supply’s in the attic are fully open. The air flow could be adjusted slightly higher. Customer did not want to adjust the air flow due to other parts on the 2nd floor being ok. System is operating there are currently no faults. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-6E0E-F3D615F104EC48A0993ADFCC4C3E702F