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Lorenzo from Innovative is great. Really knows what he’s doing and great at explaining things to the customer
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I had Mark over for a routine fall/winter maintenance on our newly installed heating system. 15 minutes into Mark starting his work he comes to me with a very concerned look and I go oh oh! Bottom line the guys who installed the new system completely messed up the wiring to the air handlers and zone pumps and thermostats. Mark and his colleague Antonio diagnosed the problem and fixed the whole mess on the time and budget they estimated. Mark and Antonio are true professionals and I strongly urge Innovative Air to retain these guys and be role models, trainers and mentors for other technicians in your company. A great job done by great and terrific guys. Thank you Mark, Antonio and Innovative Air!!👍🏼🖖🙏🏽
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Antonio was great. Very knowledgeable and answered all my questions. Took the time to explain the problem and how he had come to that conclusion. Thank you.
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1 Gas Hot Water Boiler: Weil McLain Ultra 299 and x5 Air handler units with Hydro coils. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners and heat exchanger- ok, vacuumed-ok Check and clean flame sensor and ignition Assembly-ok Check porcelain for crack or carbon buildup. Check igniter electrode gap. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings; Performance-ok Check and run Thermostats- operating well at this time. Check zoning operation-isolate and run zoning. Check circulator pumps-ok amps and voltage check. Check for water leak no leakage at this time. Run and monitored for good operations. All zones are fine supply and return lines getting hot. Perform check for indirect storage tank. Check for water leak, no leakage at this time. Check control Aquasta
NO HEAT MASTER BEDROOM: * at arrival The customer stated that yesterday the master bedroom thermostat was constantly flashing heat on and not a steady heat on * He said since last night, the system started working again and the thermostat is satisfied * Check all the thermostats in the home and confirm all zones are satisfied at set temperatures * Psycho heating on and off multiple times to confirm normal operations * While on site, I reached out to Honeywell tech-support to review the thermostats * Model numbers of the thermostats were provided to Honeywell and a description of the issues that are occurring- The customer states that unless there is a voltage fluctuation where we are getting less than 27 V at the thermostat, there should be no issues- At this time, confirmed normal voltage * While on site I did purchase from the second floor bedroom zone again as water was not properly circulating, and this was the only thermostat that was not reaching the temperature * After purging
Today I arrived on site to investigate a reported water leak. Water Leak Inspection:Inspected the attic for any signs of water leaks. Checked the 2nd floor AHU unit located in the attic. Findings:Found no evidence of water leaks or water damage in the attic. Confirmed the AHU unit was dry and showed no signs of leakage. Upon arriving at the property, the client explained to me that during the last storm she found a water leak on the kitchen ceiling. The client directed me out of the property to show me where the leak came from because of the amount of ice accumulated on that part of the roof of the property. The client directed me to the attic access. I proceeded to inspect the attic of the property, I did not find water leaks or moisture samples in the attic I inspected visually around the air handle, located in the attic. I found no visible water leaks or traces of moisture, around the unit or on the attic ceiling. I took photos and videos to show the client. I showed her and
Customer is having issues with multiple radiant heat zones in the home: Some thermostats flash heat on when there is a call for heat and others are not reaching set temp and steady heat on The back bedroom on the second floor is not reaching set temperature- - Identify the circulator pump in the basement that controls this zone - Identify the zone in the zoning panel that controls this back bedroom zone - Confirm that the zone is calling for heat and the circulator pump is getting 120 V - Water is not circulating in the zone in the zone was bled on Friday- found an air bubble, trapped inside of the circulator pump and after bleeding on pump side and return side water is now circulating properly and supply and return our heating down at the boiler room and in the manifold below the thermostat - The zone was cycled on and off multiple times to confirm that it was operational The customer also stated that multiple thermostats flash “ HEAT ON” with a call for heat but do does not t
Arrived at location for no heat call checked boiler operations and boiler is functional check thermostats diagnose, thermostat error code floor sensor error reboot thermostat I and checked pumps, diagnose error code due to no water flow, purge systems of air and recheck thermostats and pumps systems are functional at this time
Arrived at location and homeowner stated he requested a plumber as a courtesy me being on site took a look at the issue which is water is trickling out of the basement faucets but no water on the first and second floor
Today I arrived on site to address parts replacements at the boiler unit, which services the heating and DHW systems. Parts Replaced:Replaced the defective main control module. Replaced the defective screen control. Replaced the defective limit switch. Upon arriving at the property, I explained to the customer about the repair scheduled for this day. The client directed me to the boiler room. I proceeded to do the visual inspection of the system. I proceeded to disassemble the defective parts. I proceeded to install the necessary parts to repair the system. Install the following parts in this unit: -Main control module. -Secondary screen control. -Limit Switch. I made the connections and adjustments necessary to conclude with the repairs of the unit. I started monitoring the system for about 30 minutes. The system did not fail or malfunction after concluding with operations and verifications. I informed the customer that I had completed the repair. The client informed m
Today I arrived on site Boiler Unit Service: Replaced the boiler unit igniter assembly. New igniter installed. Verified system operation after replacement. Confirmed heating system is now running. Upon arriving at the property, The client directed me to the basement where the boiler unit is. I explained to the client about the repair scheduled for today. The client was waiting for us. I proceeded to verify the unit. I disassembled the damaged igniter assembly. I proceeded to install the new igniter assembly. I concluded with the installation of the new igniter. I started the system and monitoring for a few minutes. The system did not fail or malfunction during the verifications. I showed her and explained to the client the result of the repair. The client thanked and was satisfied with the repair of this occasion. The client was left with heat and DHW operating correctly at this time. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-E6FB2F
Upon arrival spoke with customer. Customer is having issues with airflow and system not keep temperature. System is operating normally throughout the house. Check all in-line dampers to be in the open position. Customer system is free flow, all supply grills are open. Temperature is over a 100 degrees @ outlet. Customer home maybe poorly insulated. Customer also have big bay window throughout the home. I explained that poor insulation and drafty windows should be factored in with system performance of not keeping temperature. **Recommending to customer to have an insulation consultation. **Recommending to customer tho have duct cleaning and sanitizing done for x2 system. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-8C3A30095A384C4E8BBAA49893BB835B
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-92B46D6981994F8782B14E30AA3396E6 Here to replace the whole house water filter: * at arrival check water filtration system * there are (3) component that need to be replaced ( pre filter, post filter and UV light ) * shut water and isolate the whole house water filter system * removed pressure from system and removed the pre filter from the piping * the new pre filter that is being supplied by the customer is the incorrect size and does not fit inside the canister- show customer * installed the existing filter back into piping and secure in place * open water back to system and confirm no leaks Need to return when customer has correct size pre filter to replace all (3) components at that time. * the customer has stated that the laundry room radiant heat is currently working but that the same error has appeared (2) times since the last visit early December. * i confirmed the thermostat is not reading an
Upon arrival inspected 2nd floor furnace. Customer has issue with airflow for master bedroom and office area. x2 zone. Check Arzel zone panel and inspect and check dampers. Found flexible ductwork squashed or disconnected @ main trunk line beneath fallen insulation. Corrected issue with flexible ductwork W/ main trunk line and individual runs. Customer also have issue with condensate water being trapped @ inducer motor. Water is not draining properly out inducer assembly into condensate pump. Water being backed up is causing system to give error code of three flashes. Vent, intake or termination problems. When error repeats code change to six flashes. Which is a repeat of error code 3. Tried to adjust pitch for exhaust pipe and flush out inducer trap. Not much could be done to cheat pitch @ unit. this problem may lead to inducer motor failing completely. System was drained and inducer is operating correctly @ this time. Ran and monitored system operation. Check airflow to be much bette
Upon arrival inspected Bosch indoor head for kitchen area. Air movement system could be heard louder than normal. Inspect blower wheel and undercarriage. Heavy dirt accumulation on blower wheel. Inspect to see if any obstruction was causing noise @ wheel. Wheel is free of obstruction. Noise will increase when fan speed is adjusted. System is still operating to provide customer with heat. Recommended to customer to have deep clean and rejuvenation done on kitchen indoor head to see if there’s any obstruction that we can’t visually see @ time of inspection. Unit will be broken down upon deep clean recommendations. Possibility of wheel alignment being off. Rubber housing is worn based on age and or other issues with air movement system. 2 tech is needed. 1-2 hours needed to complete task. Office to follow up with customer. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-0E645CA9B5904BC28339DC4170DBEFFB Customer is aware that 2 tech is needed to break unit
No charge as a courtesy as per management Visual inspection to assess duct layout for office to follow up to schedule duct cleaning and sanitizing. Furnace is located in garage area. Ductwork runs from lower level to attic where duct is branch and distributes to most off the second floor. Ductwork also runs below ground to service 1st floor area. Pictures were taken for office to review and provide customer with a quote for duct cleaning and sanitizing. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-D84D57085EA24FF8B63CF7F520B51CD5
Today I arrived on site to address the no heat issue reported for the heating system. Issue Resolution:Identified the same fault as the previous service call. Reset the boiler unit. Confirmed the system is now back up and running. When I arrived I contacted the client, the client gave me access through the garage door. I found the same fault found a few days ago. I explained to the client that I would reset the unit again. I also bypassed the HLS to prolong the system failure for longer. I explained to the customer that it is possible that the unit will fail due to the same defect of the sensor and the control module. The client wants an update on when the necessary parts will arrive to coordinate the appointment to install them in the unit. Office follow the customer to order the necessary parts in the boiler unit. Temporarily the client has heating at this time. It is possible that it will fail again. View visual findings from this job here - https://visionshare.xoi.io/?id=X
Today I arrived on site to address the heating system issue. Issue: Heating system not working for the Heating and DHW zone. Diagnosis: Found the high limit switch open. Resolution: Reset the unit. Verification: Ran and tested the system; now back up and running. Upon arrival at the property, contact the customer to have access to the boiler room. The client explained to me that the system is not heating the house. I proceeded to verify the unit. I found the unit in lockout mode. Error code #A03. I proceeded to verify the electronic components of the unit. Reset the unit. I ran and tested the system for about 40 minutes. The unit showed no faults on this occasion. Disassemble and clean the HLS of the unit. I contacted the client again to explain the situation with the system. I suggested and recommended to the client that if the unit returns and fails again. It is recommended to replace the control module of the unit and the High Limit Sensor. I explained to the customer