Response from Innovative Air:
Thank you Serge. Very hard to to have excellent service technicians and not be priced right for success. The labor market is limited, and skilled technicians that are safe to be in the home are far and few between nowadays. The best deserve to be paid the best. As wages increase, and inflation burns through, we have remained at the same pricing since Covid. Only material cost increases have been handed down. Please always be on the look out for coupons and special offers that we put together monthly for our existing customer base via postcards. Thanks again for the business and the feedback. We appreciate the opportunity.
Overall Experience
Quality
Price
Convenience
Lorenzo was very professional and informative. He walked me through the whole process. He gave helpful recommendations and showed me the condition of my units. I strongly recommend him.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Checked Daikin ducted heat pump model number DZ17VSA601BA Serial E002695 System is three years old diagnosed system is not going into defrost mode and ice is developing on the condenser coil recommend to replace faulty defrost sensor and defrost control board as per Daikin Office personnel please follow up with homeowner On pricing of these parts, note Both condensers are sitting on the ground highly recommend to elevate the condensers on floor Mount pads, office personnel please send quote for this system is working at this time View visual findings from this job here - https://visionshare.xoi.io/?id=XA-15F7-F1DCF242210C49DB9541900F368DF954
Checked Luxaire gas fired furnace diagnosed the filter was plugged up with dirt and tripping the high limit switch replaced the filter supplied by the homeowner also checked all safety and air pressure switch recommend to homeowner for a replacement of the system due to the age of over ten years old also to replace the humidifier pad which he declined at this time
This proposal is for the replacement or the blower, cooling, and hydro coil modules. Also includes the replacement of the current thermostat and condenser.
Thermostat Upon arrival spoke with customer who believed that issue may have been related to hot surface igniter that was recommended to be replaced. Inspected furnace. No error code @ furnace. Had customer raised temperature @ thermostat to fire furnace. Furnace did not fired after a few minutes. Checked control board voltage to be correct @ terminals. 27 volts between R & Common. Checked between R & W, R & G Bypassed thermostat. Jumped R & W terminals: furnace fires system is on/ running Customer explained that this issue started after batteries were replaced. Removed and installed new batteries. Situation did not change with thermostat. Bypass thermostat @ wire directly and furnace fired. Bad thermostat. Customer gave green light to replace thermostat: Installed new Honeywell T4 thermostat and reconfigured thermostat. Had new thermostat call for heat once more. System is on/ running. Took temperature split and monitor operation: System back up for normal operation @ this time. Vie
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-709F6B6303AC41A89687C95AD4144C9A Customer has no heat and no hot water in the home: * At arrival, the customer opened the garage to give me access to the boiler * Boiler is located in room inside of the garage- crawl space * Found all zones calling for heating, but the main boiler is off * Found the pilot light out on the boiler * Thermocouple replacement was recommended in December 2024 and again now * Customer approved the quote for the new thermal couple replacement * Shut power down to the boiler * Disconnected And remove thermocouple from pilot assembly, and gas valve * installed and secured brand new thermocouple in place and secure all connections * light pilot- stays lit first try with strong pilot flame * return power to boiler- confirm all zones and pumps on and running- boiler fires- normal operations * monitor system and confirm all supply and return piping for (3) heating and (1) DHW zone a
To install a condensate pump with neutralizer reservoir Return to install neutralizer condensate pump for peerless boiler: - shut power to the boiler - Disconnected drain line going into existing pump and removed the old condensate pump - Open boiler cabinet and removed the condensate traps inside the boiler - Flushed and washed traps clean and clear and reinstalled securing all connections inside the boiler - Installed new neutralizer minerals inside the new condensate pump - Connect power to new pump and install drain line into the neutralizer section - Prime trap and test system operations- pump operational - Turn power back into boiler- system fires for DHW- normal operations View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-40784BC542BB41DD889D1B7839152A0B
Performed a deep cleaning on the blower wheel of the kitchen ductless unit. System was shut down and was broken apart and the blower wheel was removed. Washed, disinfected and cleaned blower wheel, drain pan and ductless housing. After cleaning the entire system unit was put back and tested. System is fully operational deep cleaning is completed. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-34FB4315122A45E7AF39018292C62823
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-04D64A909D3F44C5A0D7DE8A97D92799 No heat from (4) zone ductless heat pump ( Daikin equipment inside and out ) all (4) units not working: * At arrival, the customer states that none of his indoor units are working * The customer states that the landlord was recently here and washed the air filters, clean and clear * Confirm on all indoor heads that the air filters are clean and clear * The indoor heads are flashing and showing an error * Review the error from the remote and found it is off on F3 error * Reset condenser * After their system is reset for heating and test operations- The system is producing very little heat and appears to be low on refrigerant * Check all indoor heads and coils for signs of UV dye- none * Found UV die on the outdoor slim duct for the family room unit * open the slim duct to find a leaking pro-press fitting- record findings * to give the customer temporary heating from the s
Completed heating maintenance on one steam boiler removed and clean burners and clean, electronic spark igniter check the electrical mechanical components and electrical connections turn boiler on and checked operations also flush system and tested lower a cut off and automatic water fill also perform maintenance on two heat pump systems Checked electrical and mechanical components and blower wheels and evaporator coils. Sprayed coils and cleaned. Interior of cabinets turned systems on and checked operations left systems working. Also replaced filters one 14 x 20 by one and filter 14 x 24 by one. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-9A8FEFA91E9046EFB5FB1A2FDC139DBE
Arrived at location, diagnosed faulty, circuit board located in the air handler with a zone panel that also controls the heat which comes from a hot water boiler with two zones. Also building contractor attempted to install Honeywell 10 thermostat which were incorrectly wired as a first step for repair will start with replacing The circuit board located in the air handler model number F4FP036H06T2AA Serial number A0B8658057 Also, system will have to be rewired due to contractor miss wiring the system approximately three hours of work due to figuring out the wiring of the systems advised homeowner due to the age and the refrigerant of the system, which is r22 for a replacement which he declined, the above mention work is just a starting point there may be further issues which may arise after work is completed due to the fact that the system got flooded with water from the first floor View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-CF16F7A3ED7044C1A29892
Completed heat and maintenance on one gas fire furnace replaced filter checked and cleaned burners and igniter and flame sensor. Check blower wheel recommend to and clean blower wheel. also checked electrical and mechanical components note air handler blower motor has signs of oil leakage. Highly recommend to replace blower motor and clean blower wheel. Turn systems on and checked operations left system working.
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-D6CBEE64B26C4EFBB0C50A7643C5708E Return to replace first floor igniter, Solenoid valve for first floor humidifier, Install neutralizer condensate pump on first floor system: Shut the equipment off at the thermostat at arrival Disconnected discharge line from existing condensate pump Removed existing condensate pump from system drainage, and throw away Installed and secured brand new neutralizer condensate pump to the side of the furnace Install new neutralizer minerals into the condensate pump reservoir redo Condensate piping- The second floor heat, and AC, First floor, heat, and AC, And humidifier all drain into this condensate pump Separate acidic from not acidic water And pipe into system Connect discharge line to new Condensate pump and strap power wire your neat and clean and plug-in Test The new neutralizer condensate pump and confirm normal operations and no leaks Remove the existing igniter from
Performed heating maintenance on one hot water boiler removed and cleaned igniter and flame sensor inspected burner chamber, checked electrical connections and mechanical components checked expansion tank and automatic fill valve replaced neutralizer rocks applied by homeowner recommended to homeowner to install condensate pump with neutralizer rocks reservoir. Turn systems on and checked operations left system working. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-45B07480D9964C989DCE6F1071E077FA
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-92A49D4277974A09AD34EFC1BA678049 Preform maintenance on (2) champion gas fired furnaces and (2) bypass humidifiers: power down equipment removed furnace and blower cabinet doors removed flame sensors and hot surface igniters cleaned flame sensors with copper bristle brush and polished with steel wool inspected hot surface igniters - recommend to replace first floor igniter vacuumed and dusted out furnace cabinets and components blew / brushed / and vacuumed out burner sections on furnaces vacuumed and dusted out blower cabinets and components secured and inspected electrical wiring and components flushed and tested system condensate tubing / traps and drain lines inspected system venting- okay customer replaces his own air filters call for heating- furnaces fire- normal operations monitor systems for errors or faults- none test system safety’s to insure proper operations FIRST FLOOR HUMIDIFIER: Customer
Today I arrived on site Drain Line Issue:The drain line for the heating system was found to be clogged. Unclogged and flushed the drain line twice. System is now operating. When arriving at the client's property. The client was not in the house. I contacted the client, the client told me that he left the basement door open so that I could enter in case he was not at home. The client explained to me on the phone that I tried to flush the boiler but no water came out of the drain valve. I proceeded to verify the unit. I found the drain line clogged. Unclogged and flush the united unis 2 times. Previously when I was doing the maintenance of the unit a week ago. I found the drain line clogged. I cleaned and drained the unit about x3 times at that time. I recommended to the client and explained that it is necessary to do a steam treatment in this unit to clean the system inside. The client told me that he will tell the office to confirm and schedule the appointment to return to