Response from Innovative Air:
Thank you Serge. Very hard to to have excellent service technicians and not be priced right for success. The labor market is limited, and skilled technicians that are safe to be in the home are far and few between nowadays. The best deserve to be paid the best. As wages increase, and inflation burns through, we have remained at the same pricing since Covid. Only material cost increases have been handed down. Please always be on the look out for coupons and special offers that we put together monthly for our existing customer base via postcards. Thanks again for the business and the feedback. We appreciate the opportunity.
Overall Experience
Quality
Price
Convenience
Lorenzo was very professional and informative. He walked me through the whole process. He gave helpful recommendations and showed me the condition of my units. I strongly recommend him.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-92A49D4277974A09AD34EFC1BA678049 Preform maintenance on (2) champion gas fired furnaces and (2) bypass humidifiers: power down equipment removed furnace and blower cabinet doors removed flame sensors and hot surface igniters cleaned flame sensors with copper bristle brush and polished with steel wool inspected hot surface igniters - recommend to replace first floor igniter vacuumed and dusted out furnace cabinets and components blew / brushed / and vacuumed out burner sections on furnaces vacuumed and dusted out blower cabinets and components secured and inspected electrical wiring and components flushed and tested system condensate tubing / traps and drain lines inspected system venting- okay customer replaces his own air filters call for heating- furnaces fire- normal operations monitor systems for errors or faults- none test system safety’s to insure proper operations FIRST FLOOR HUMIDIFIER: Customer
Today I arrived on site Drain Line Issue:The drain line for the heating system was found to be clogged. Unclogged and flushed the drain line twice. System is now operating. When arriving at the client's property. The client was not in the house. I contacted the client, the client told me that he left the basement door open so that I could enter in case he was not at home. The client explained to me on the phone that I tried to flush the boiler but no water came out of the drain valve. I proceeded to verify the unit. I found the drain line clogged. Unclogged and flush the united unis 2 times. Previously when I was doing the maintenance of the unit a week ago. I found the drain line clogged. I cleaned and drained the unit about x3 times at that time. I recommended to the client and explained that it is necessary to do a steam treatment in this unit to clean the system inside. The client told me that he will tell the office to confirm and schedule the appointment to return to
Today I arrived on site Thermostat Issue:Identified the thermostat was not functioning correctly. Replaced the faulty thermostat with a new T4 model. System Status:Verified the HVAC heating and AC systems are now operating. Upon arrival at the property. The client explained to me that the tstat is not working properly. I proceeded to verify the tstat. I found the tstat is not setting anything on the screen. I proceeded to do a visual inspection of the system. I found the interior cabin dirty with dust. I found ductwork dirty with dust. I found the blower wheel dirty with dust. I proceeded to show the client the results of my visual inspection. I suggested to the client and recommended that he consider scheduling the sit-ups. -Heating tuneup. -Blower wheel deep cleaning. -Duct cleaning. I informed the client that I would send him the estimates so that he can coordinate with the office and confirm the recommendations shown to the client. The client said he will discuss thi
Gas Steam Boiler Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, vacuumed-ok Check and cleaned flame sensor & Pilot Assembly-ok Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Flue Pipe-ok Check GVD- Flue Damper-ok Check LWCO-okay Check and cleaned pressuretrol pigtail-ok Check and make leak test-ok, it is not leak at this moment Check relief valve-ok Check and clean pressure retrol-ok Check Automatic water feeder-ok Check Temperatures & settings-ok Flush boiler twice. Check and run Thermostat- operating Check and checked HWH. Check for leak, no leakage at this moment. Check gas control valve-ok Check safeties-ok Check air combustion and draft-ok HWH operating fine at this moment. Run and test system, runs fine, left system operating well at this time. Note: heating system membership recommended to the
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-90AE-2797615FA1574122B8A9BA7AFE2C70A2 Customer has no heat and no hot water: * At arrival, I found all circulator pumps on and running at the boiler * The boiler itself is off and not running * After further inspection found that the pilot light was out on the boiler * Tried multiple times to reload pilot light, but it will not stay lit- Bad thermal couple * Spoke with customer who is in Mexico she approved all charges for the repairs today * Shut power to the boiler * Shot pilot off at gas valve * Remove existing thermocouple from pilot assembly, and gas valve * Installed and secured brand new thermal couple in pilot assembly, and gas valve- Check for leaks- none * Relight pilot- Stays lit first try * Turn gas valve back on and return power to boiler * System fires up and is on and running- Normal operations * All five circulator pumps on the boiler are on and running- Found that one of the recently replace
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-90AE-638A6CF1DA184380A6F7A95B9A46D79A performed heating maintenance on one hot water boiler with three zones removed and clean burners and standing pilot assembly replaced thermocouple which was supplied by homeowner informed homeowner the thermal is not under warranty due to it being supplied by homeowner which he understood checked expansion tank and automatic water fill valve Turn system on and check the operations and performed combustion analysis. Please see photos for more information. Left system working also Performed heating maintenance on three Mitsubishi ductless, HVAC equipment, checked and clean filters and chemically sprayed, evaporator coils and checked blower wheels turn system on and checked operations left system working
1 Gas Hot Water Boiler: Oil boiler w/ x2 Air handler units with Hydro coils & Heat pump condensers. Did not service oil side of boiler. Cleaning was only conducted on x2 Heat Pump system. Perform a tune-up and cleaning to help ensure reliable and safe operation. Perform maintenance on x2 air handlers with Hydro coils w/ x2 Heat pump condensers Check fan blower motor-ok Check electrical wiring and components-ok Check air filter replace 16x20x1 & 14x30x1 filter provided by customer. Check water circulation on the hydro coil-ok only for 1st floor unit, getting hot Cleaned jacket-ok Check and run Thermostats-ok, Run and monitor both systems and left operating well at this moment. Need to bypassed zone control to run hydro zone on 1st floor system. System operates with heat pump condenser, thermostat is configured to have Auxiliary heat run when outdoor temperature reaches 35 degrees. 1st floor condenser pressure were on the lower side. Explained to customer about adding refrigerant charge
1 Gas Hot Water Boiler:Burnham Series 2 Boiler- Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners tubes and heat exchanger- ok, vacuumed-ok Check and clean flame sensor/flame rod and ignition Assembly-ok Spark igniter. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings; 18psi Performance-ok Check and run Thermostats- operating well at this time. Check zoning operation-isolate and run zoning. Check circulator pumps-ok amps and voltage check. Check water feeder, vent damper relief valve and expansion tank. Check for water leak no leakage at this moment. Run and monitored for good operations. All zones are fine supply and return lines getting hot. Perform check for HWH. Check for water leak, no leakage at this time. Check control gas valve-ok Check air Combustion a
Gas Furnace systems. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced 413 AprilAir. Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures settings Performance-ok Check and clean condensate water traps-okay Check and clean condensate pump- washed out. UV light bulb- replaced in this visit. Check and cleaned Humidifier-ok Hum water panel- replaced with a new one #35 Check and run Thermostat- operating at this time. Inspected water heater Check for water leak-no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Run system, left system operating well at this moment. No issue
Checked one daikin ductless ac system for water leak found the drain line was plugged flush and purged drain line and tested for proper drainage highly recommend to deep clean the evaporator and clean the blower wheel office personnel please follow up View visual findings from this job here - https://visionshare.xoi.io/?id=XA-D510-02ED75F5B9A24DD8B8F85F5C43D62508 To purge and flush the condensate drain and test system operations
Performed tune-up on two Carrier AC systems checked electrical components and mechanical components and electrical connections also purged and flushed condensate drains and condensate pump highly recommend to replace the capacitor located in the condenser for the second floor AC unit, Supplied and installed 40/5 capacitor, mounted start up tested unit operation ok, reviewed work completed with client, collected payment, emailed work summary.
Service call for issue with 2nd floor a/c not cooling properly. On arrival 2nd floor system was turned on and indoor air handler was inspected. Filter and evaporator coil was clean blower was on and running and drain was clear. Checked refrigerant pressures and operations found that the system is low on refrigerant. This unit is from 2022 there is a possibility of the system having a small refrigerant leak. Options was given to customer of recharging the system and adding dye. A maintenance was also recommend and prices were given for contract. Customer is not going to make a decision right now will call us back when ready. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-6E0E-1AB277C6218842B69D4B3260E7328C2A
CUSTOMER IS REQUESTING TO BE PUT ON SCHEDULE FOR EARLY WINTER MAINTENANCE… INFO IN SUMMARY AT BOTTOM OF WRK ORDER. **Upon arrival spoke with customer. Customer stated that it would be better to do the deep cleaning and rejuvenation on living room/kitchen indoor head, rather than having regular AC maintenance on the other two indoor heads. **Proceed to perform deep cleaning and rejuvenation. Remove face cover for LV/Kit zone Remove blower wheel and drain pan. Thoroughly clean under cabinet of ductless unit. Remove and chemically clean blower wheel, condensate drain pan, face cover and accessories. **Wash, washable filter and chemically clean evaporator coil. Re-installed blower wheel and condensate drain pan. Tested condensate drain. No leaks. Re-assembled face covers and unit accessories. Clean and polish cabinets. **Ran and tested system operation, Normal. System is left operational @ this time. **Recommending to customer to have dryer vent cleaning. While inspecting boiler to sc
To chemically clean one Mitsubishi Ductless system and remove the blower wheel and chemically clean and also chemically clean the condenser coil To install refrigerant for the second floor AC completed job as per the above mentioned quote tested all systems and left working homeowner is requesting a service plan for his boiler and the three AC systems
NEED TO RETURN TO SERVICE MITSUBISHI DUCTLESS HP NEED TO PERFORM ROUTINE MAINTENANCE ON X2 INDOOR HEAD NEED TO PERFORM DEEP CLEANING AND REJUVENATION ON X1 INDOOR HEAD( KITCHEN/LIVING ROOM ZONE) Performed AC maintenance on x1 R-22 conventional system. 6’ ladder needed to access attic. Need to return to perform maintenance on x2/3 ductless indoor head. Recommending deep cleaning and rejuvenation on x1 of 3 Ductless indoor head(Kitchen/Living room zone) Chemically clean evaporator coil Chemically treat pans with slow release tabs and gel treatment Flush condensate pans and drain lines Replace standard 14x30x1 provided by customer Visually inspected ductwork for leakage and breaks Clean return grill on second floor Inspect thermostat operation Inspect blower motor and housing for dirt and debris Inspect and test safety switches Inspect and test condensate pump Inspect and test electrical connections Tighten and secure low voltage controls and connections Check temperature split @ equipm