James was great. Gave us our options to choose from for water heater. No pressure chose to get a new water heater. He went and picked up and installed all within a few hours. He represented Klaus & Sons very well.
Overall Experience
Quality
Price
Convenience
Top notch. Mostly concerned with doing things right the first time.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
They are a wonderful very responsive and professional company. I have used them for years
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Dependable, trustworthy, professional, reliable and friendly.
Overall Experience
Quality
Price
Convenience
Heather was very friendly and professional. She was able to schedule my appointment at a time convenient for me. She also kept me updated on when the technician would be arriving. Excellent service all around.
Overall Experience
Quality
Price
Convenience
The service was excellent and serviceman David was awesome.
Overall Experience
Quality
Price
Convenience
Klaus always comes through and fixes the problem. They are awesome!!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I am writing to wholeheartedly recommend Kalus & Sons for any of your service needs. Each time I have reached out to them, I have been impressed by their honesty and promptness. Their team is not only knowledgeable but also genuinely caring, making the entire experience much more pleasant. Kalus & Sons consistently deliver amazing work, and they take the time to listen to any concerns I may have. I truly appreciate their dedication to fixing problems promptly and effectively. Kudos to this fantastic team for their outstanding service! Thank you for considering my recommendation. Nina P.
Overall Experience
Quality
Price
Convenience
Fernando and Evan arrived on time. They were professional, friendly and respectful. They explained what they planned to do. The work was completed quickly and they cleaned up thoroughly. I was exceptionally pleased with the entire project and would not hesitate to recommend them and Klaus highly.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
When I called Klaus and Sons, Heather answered and was so friendly, courteous and helpful! She listened to my tale of woe about the leak and she scheduled an appointment the next morning. She later checked with me about a minor schedule adjustment with Wes, who did a fantastic job fixing the leak!! I hope I don't have future plumbing issues but when I do, I will call Klaus and hope to speak to Heather!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
2-4. I spoke to Emil (310) 739-4899, he is Margos husband. The upstairs shower drips even after it gets shut off and they want it fixed.
3-5. I spoke to Belva, they need an outside water filter to be looked at as it is leaking alot. They had Sal out a few months ago to look at it and he shut it off now it is leaking again but she was worried and did not want to wait for him.
12-2. COD. I spoke to Pauline, they have a leak in the wall when they use the water fountain. Also have a couple of toilets on site that need repair.
10-12. COD. Call when in route. I spoke to Vickie, they need their water heater looked at, their unit just stopped working all of a sudden and they can't get it back up and running.
3-5. COD. I spoke to Theresa, they want to get a kitchen jetter done to clear their line.
(8-12) Req David. Spoke with John and Susan. Please enter the complex via Paseo La Paz. Gate Code is #1957. *NEW MEMBER* David, please make sure you service BOTH AC & Furnace components. They are now gold members. They already paid $235 for this membership. Please remember they get 10% off any repairs, filters, or refrigerant due to being a member of the service agreement plan!
No need for invoice. I quickly checked cooling levels. No charge.
2-4. Sal requested. I spoke to Soundra, they had a water heater installed by us in 2020 and the unit is not working properly, they are not getting any hot water from the unit at all. Did see there was still warranty on the parts, not the labor.
8 - 12 per Sal. Coming back to install some sinks
If disconnect is needed. Box only. 4 ton max 45 amp fuse.
(8-12) Spoke with Anna. *NEW MEMBER* David, please make sure you service BOTH AC & Furnace components. They are now gold members. They already paid $235 for this membership. Please remember they get 10% off any repairs, filters, or refrigerant due to being a member of the service agreement plan!
Updated to an arrival between 9:30-11
