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Overall Experience
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As a brand-new client, I have to say I appreciated Klaus and Sons staff. From the call to the emergency service center after hours to speaking with the office. The service was performed pleasantly , professionally , and promptly. It seems like at the end of the year, I was having multiple issues going on at my home. It was wonderful to know that they were able to send out a plumber within a couple of hours of my call. Mario was my service person. He was prompt, assessed the problem, and took care of my drain immediately. He also took time with me to answer questions on the next project that I needed to have done in my home. I’m greatly appreciative of your service.
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The entire team was very friendly and helpful, the job was done fast and very clean, going I will be using them going forward. Thank you
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Thank you especially to Sal for his professionalism, efficiency, timely and factual communications. Also a shout out to Jesse and Mario regarding a troublesome water heater. I’m a repeat customer for a reason. Thank you all.
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James and his crew did an excellent job. Very polite professional and efficient
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Heather was very helpful when I asked if a plumber could come out today. She scheduled Mario to come between 2 and 4 p.m. She was pleasant and courteous on the phone.
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We can’t begin to express our appreciation to James and Wes for their kindness and the care that they showed to our home. We had a main sewer line replaced, which was a big project. They were timely, communicative, and kind every step of the way. We’ve always had great experiences with Klaus & Sons, but James and Wes truly made this experience less stressful. Thanks Gentlemen! Wishing you and your families a Happy Holiday Season!
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Arrived on time. Was clear about the goal for each day. Very professional team and respectful. Cleanup was excellent.
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I'm very happy with the service and extremely grateful to have it repaired a day early! With the heater working, I no longer have to get fully dressed to go to bed!
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Overall Experience
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I called klaus and sons for an urgent matter with faucet and heather did not hesitate to get someone out to my home same day and within an hour. She is very nice and took care our needs with this situation.
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Technician communicates well with when they will arrive what needs to be done once they check the situation and advising of cost.
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ASAP. COD. PLEASE CALL WHEN ON THE WAY Spoke to Beverly. ADD ON MARIO PER JESSE, NOT AN ON-CALL CHARGE. Toilet in bathroom, bubbling up brown stuff back bathroom by bedroom, then brown water was coming out of bottom of toilet, now it's overflowing everywhere in bathroom. Please check out and provide pricing before performing any work!!
3 - 5. NET30. Main line snake out. SEE JESSE!
3-5. COD. Call when in route. I spoke to Eric, they moved their fridge as they are redoing the flooring in their kitchen and the water line behind the fridge was leaking all over the place and needs to be fixed.
Per Mario, w/h maintenance - water not getting hot enough
2-4. COD. Call when in route. I spoke to Hans, their shower drain is going down really slow. Nothing else is being affected just yet.
12 - 2. COD. Spoke to Linda. Water heater not getting hot water, took shower and water wasn’t really hot. Please check out and provide pricing before performing any work!!
12:30 - 2:30 (REQ, she will not be available until 12:30pm). COD. Spoke to Centia. Toilet clogged again. Mario was out on November 28th, warranty just ended about a week ago. Please check out and provide pricing before performing any work!!
10 - 12 (TIME & DAY REQ). COD. Spoke to Seth. Needs new garbage disposal, current one is leaking and pretty old. Please take a look at it first and see if repairable or needs to be replaced and provide pricing before performing any work!
3 - 5. COD. Spoke to Betty. Thermostat won't make furnace come on – not sure of age, started yesterday but noticed issue this morning. Quoted $158 to diagnose issue and then will go over repair options.
10 - 12. COD. Spoke to Debra. Haven't had heat since Saturday. Quoted $158 to diagnose issue and then provide findings and pricing.
(8-12 REQ) COD. Spoke with Tina. They would like to get their furnace looked at as they think it's not shutting off at all. She is unsure of the age of the unit. It is located in a hallway closet upstairs. She was quoted $158 for the diagnostic. Please get approval on any other pricing BEFORE performing any work!
(10-12 REQ) COD. Spoke with Neal. He would like to get his water heater maintenance performed. He is unsure of the size, but it is a regular tank water heater. Please get approval on any pricing BEFORE performing any work!
8-10. COD. Call when in route. I spoke to Judy, their toilet is clogging up and not draining at all.
