I appreciate having a very nice polite technician. He seemed to be professional but that said, I was a little concerned that he needed to call a senior tech in how to replace the mother board. Once he left, I opened the utility closet, the instructions were on the floor in front of the furnace. Somewhat concerning that I have a gas furnace, the flame isn’t that far away. May not have been a problem but it concerned me. The tech was still outside so I told him about it , he took part and gave me the rest to keep for future reference should codes need to be looked up. Also, the thermostat was left on 75, way too high, should have returned to 70 or asked what I wanted it set on. Not trying to be too hard on the young man but , a couple of areas to improve on. I did turn the heat / air conditioning on to make sure it all worked after he left. Experience is the best teacher . I’ve used Watson for a long time and still plan to do so. Not sure how the mother board became broken but I’d like to thank Brad for covering the cost.
