We're paying $72 per month for two home HVAC system maintenance agreements. Logan Services installed the units, and the reason we move to Watkins for our maintenance agreements is that Logan repeatedly re-scheduled the pre-paid service call to provide service to fee-for-service calls (excuse labor resource issues). The pre-paid program was sold as providing "priority service calls" at both Logan and Watkins. Became clear to us that the pre-paid service calls were just a method to fill unscheduled time. Well, we "had to" reschedule our Watkins' scheduled maintenance call because of Watkins labor issue. Oh, and by the way, I rescheduled work to accommodate Watkins service window, Watkins called just hours before to announce the "No Show".
