After a period of time spent restoring logins to what was determined to be a temporary user profile, we signed out and then back in to the correct profile. We made necessary changes to a credential or two in order to get everything back up and running smoothly. Afterwards, we conducted thorough checks on printing, RightWorks sign-in with saved credentials, email bookmarks for multiple accounts, and other related items. We informed the customer that this issue seemed to stem from profile corruption, which was likely resolved after a system reboot.
Re-mapped a network drive that contained the OASIS software files. Launching the application worked flawlessly.
We have successfully enabled John Scanning and remote user login for our client.
The client's hard drive was cloned from a 256GB NVME to a 1TB NVME. Subsequently, additional time was spent resolving an issue with third-party scanning software.