Completed security remediations for the customer environment, as they are a compliance-mandated CPA firm.
Closing due to lack of customer response in over a month at time of writing.
Closing due to lack of response after contacting multiple times over the past two weeks.
Domain was successfully added to Microsoft 365, transferred from GoDaddy to Cloudflare for DNS services. Additionally, a shared mailbox was created and forwarded to an external legacy mailbox. Delegate access was granted to the CPA at the firm.
Removed the device from our RMM that had been offline for 6 months based on alerting.
Performed manual Windows Updates on the customer's conference room PC, which is not frequently powered on.
Discovered that the client's ISP IP address had changed despite them paying for a static public IP address. Changed the DNS record in Cloudflare, allowing the certificate manager to work properly again.
Discovered that the client's ISP IP address had changed despite them paying for a static public IP address. After changing the DNS record in Cloudflare and flushing DNS on the client's home computer, we were able to connect via RD Gateway again.
Installed the Konica Minolta 454e printer driver. Then, made the primary user a local administrator of the device as they are a break-fix client with limited management capabilities. Installed ProSeries Workstation Client 2025 edition.
The customer has declined to proceed with the service to create a disaster recovery plan for their business.
Windows updates have been manually completed.
A restart was required for the database server manager.
The Windows updates for this machine have been manually applied. This has successfully resolved the issue of no patches being installed within the past 60 days.