Removed the device from our RMM that had been offline for 6 months based on alerting.
Performed manual Windows Updates on the customer's conference room PC, which is not frequently powered on.
Discovered that the client's ISP IP address had changed despite them paying for a static public IP address. Changed the DNS record in Cloudflare, allowing the certificate manager to work properly again.
Discovered that the client's ISP IP address had changed despite them paying for a static public IP address. After changing the DNS record in Cloudflare and flushing DNS on the client's home computer, we were able to connect via RD Gateway again.
Installed the Konica Minolta 454e printer driver. Then, made the primary user a local administrator of the device as they are a break-fix client with limited management capabilities. Installed ProSeries Workstation Client 2025 edition.
The customer has declined to proceed with the service to create a disaster recovery plan for their business.
Windows updates have been manually completed.
A restart was required for the database server manager.
The Windows updates for this machine have been manually applied. This has successfully resolved the issue of no patches being installed within the past 60 days.
Plugged in the laptop and it had no issues. I checked the sleep and power settings as well.
The agency advantage drive has been remapped and tested to ensure proper functioning.
An issue occurred with a recent update that activated BitLocker. The customer was prompted to enter the code and it resolved the issue successfully.
We have checked the reporting from Microsoft Intune to confirm that BitLocker drive encryption is enabled for this particular compliance sensitive client in the finance industry.
The Keeper password manager has been successfully deployed for the client. We utilized Microsoft 365/Entra ID SSO for seamless sign-on and automatic provisioning. Our team also set up an infrastructure for shared password management, applying the principles of least privilege for access policies to ensure maximum security.