Removed device from Ninja due to inactivity for over 6 months.
Approved pending patches in Ninja
This was Dawson's old laptop. It just got wiped and reset.
Managed and finalized three global whitelist requests in AppRiver.
Approved 33 outstanding patches for Linux Server systems for our RMM platform.
Approved one outstanding global spam filter whitelist request.
Pay Now links appear to be working again, as the bug fix has been pushed to prod.
It has been determined that, due to the mailbox becoming full while we were away from our desks over the weekend, emails were bounced and unfortunately, there is no way to recover those emails. Moving forward, we will ensure to monitor mailbox space usage for this specific customer more regularly.
Since this alert was triggered, the machine has performed Windows Updates. Thus, we are closing this alert.
Wiped and pre-provisioned a computer for the customer.
Added the user in Microsoft 365 and added to the requisite security and Microsoft 365 groups to grant access to HaloPSA, privileged SharePoint sites, and other necessary utilities. Provisioned a Microsoft 365 Business Premium license for the user.
Updated the application credentials for the Halo PSA calendar sync.
Provided consultative services to determine which license type should be purchased for users with large quantities of email in their Online Archive storage in Exchange Online. Determined this would be Exchange Online Plan 2. We purchased the license, provisioned it to necessary users, and ensured automatic expanding archives were enabled.
