Wiped and loaded the user's computer to convert their domain join status from Active Directory to the more modern Entra join to enable remote working and device management far more effectively. We then showed the user how to install the Twingate ZTNA application self-service via the Company Portal application. Unfortunately, file share access was not working due to Twingate backend issues regarding access to direct LDAP queries, DFS namespace, and ultimately had to correct the file server DFS namespace to point to the SMB targets rather than the NetBIOS hostnames, which wouldn't work with Twingate's technology. Now everything works flawlessly!
Deployed the Affinity Publisher 2 app via the Microsoft Store, in the user context, so that the client could begin trialing the software. The client has access to the software via their nonprofit subscription to Canva.
We have determined that the sender's IT team needs to address the issue with the recipient, our client, being on their internal blacklist. We cannot assist further unless the sender's company provides us administrative access to the tenant.
Router-level DNS filtering has been implemented for the customer. We are not offering client-side DNS filtering at this time for their needs.
Manually applied patches to this workstation, as it had not been online in a few months.
Provided the BitLocker recovery key for the client's laptop. It will be necessary to investigate why the key has been required twice now and potentially replace the motherboard for the TPM chip.
Configured two virtual machines, both running Ubuntu 24.04 LTS, with PostgreSQL database and with Node.js and NPM server respectively, to enable the custom ERP software development team to work. Made some changes to the company's zero-trust network access solution to enable hybrid work.
Resolved an issue with Outlook not opening by deleting the Microsoft 365 identity cache and rebooting. Then, granted the employee access to the Accounting drive map per the manager's request.
The client has been informed that Microsoft Publisher will no longer be supported beginning October of next year. It is recommended that alternatives such as Canva be considered to replace it.
Deployed the Twingate ZTNA solution for remote access to on-premises resources while employees are working remotely or in the field. This should enable hybrid work solutions in a much more secure fashion than a traditional VPN.
It appears as though the condition was transient - after verifying that the user had a valid Kerberos ticket, that the drives were mapped, and proper DNS servers were set, I tried to replicate the issue by clicking on the mapped drives. To my surprise, they immediately opened without any issue. I informed the user of this, tested access to several files successfully, and asked the user to let us know if any other issues arose.
Set up the scan folder on the desktop to receive scans from the printer.
Granted the user access to multiple network resources per the manager's request.
Closing this ticket due to lack of customer response after 2 weeks despite numerous follow-up attempts. The customer does not appear to be interested in the necessary solutions for tracking department printing codes.
The access software is functioning once more. The short-term solution is to replace the computer, while the long-term solution is to replace the access software.