The technician ran a new cable to the office, set up a new router, switch, and 3 access points.
Met with the customer and discussed several topics, including Sage 100 or 300 migration, Power BI reporting solutions, server replacement, network hardware replacement, and more.
Performed research into the customer's Entra sign-in logs and determined no compromise had occurred. We are unsure why the user's Microsoft Authenticator was pinged multiple times, but there is no evidence to show why and when it occurred.
We have determined that the non-delivery report was simply from an automated mailbox that received an automatic reply from the user.
During the troubleshooting process of this email, it was discovered that there were no credentials available for the management account and the verification methods were outdated. There was no way to confirm Jim's ownership of the account.
Accounts that are no longer active have been successfully removed.
Wiped and setup laptop
The customer's report indicates that they received a phishing email. No further action is required at this time.
Added the serial ID of the specific USB printer to the allowlist in SentinelOne, as it was detected as a USB mass storage device. The device is trusted.
It has been brought to your attention that the email in question is considered a spam email. We kindly request that you report it as phishing in order to assist in the training of the filter.
The end user was experiencing difficulties when attempting to sign in to Microsoft 365 apps, attributed to the AAD Broker authentication plugin losing trust after an extended period of offline use. The solution involved removing the AAD Broker plugin store, signing back in after updating the user's password, and successfully propagating credentials across the system for Single Sign-On (SSO) functionality. Upon completion of the call, all operations were successful and functioning as expected.
We have freed up some space in the mailbox, which was causing issues with send/receive functionality.
Moved Mike's workstation, monitors, and printer to the cubicle.
Connected the printer to the network and readded the printer on the computer.
The OneTouch software was reinstalled and it worked as expected.