The burntable credentials have been sent to the customer.
Installed the RAM stick in the client's laptop.
Updated Office applications to the latest version, resolving activation issues swiftly.
Installed a new SSD and Windows, as well as repositioning the charging port.
Advised the customer to disconnect the power cord from the printer, allow it to sit for a few minutes, and then plug it back in, as this was a known solution for issues with this model of Brother desk printer. This successfully resolved the issue for the customer.
Reinstalled Windows on the customer's laptop.
The user's account has been disabled, their email has been converted to a shared mailbox, and permissions have been assigned to the shared mailbox for other users as requested.
The customer successfully accessed Sage 200 and the SQL backend database after receiving the password from the third-party Sage host.
Printer was not printing despite uninstalling and reinstalling multiple times. The fix was to completely drain all power from the printer and reconnect it.
Added the user to the "travel allowed" security group in Entra to enable them to access company resources from outside the United States. The user was unaware of this, but we will ensure to put out information to inform all users for the future.
The customer was contacted and Everything was installed. The software was configured to index the R and S drives, and a demonstration was provided on how to utilize it.
The device had been online for 143 days, resulting in patches being wildly out of date. This was resolved by forcing updates manually and enforcing a reboot immediately after patches were completed.
Transferred access control lists of one user in PowerBI workspaces/reports/apps to another new user.
Created a new user account for the engineering department. Configured their workstation with all necessary applications and access to files, as well as email, Office suite, etc.
Updated the managing director's mobile number and title in Active Directory, which will sync to Entra ID and thus to Exclaimer managed email signatures.