Removed device from Ninja as the device has been offline for 6 months.
Implemented Ironscales
Implemented Ironscales
Signed out and signed back into all of the screens in Yodeck
Dealt with the spear phishing email and informed the customer about our new email threat protection offer.
Dear customer, We would like to inform you that the email you received was not legitimate. Thank you for bringing this to our attention. If you have any concerns or questions, please do not hesitate to contact our support team. Best regards, [Company Name] Team
There was an issue with Messer's software, some of the startup files had an error. I was unable to repair it as it is proprietary software. AJ is going to contact Messer and have them take a look at it.
Sent the networking form to the client with the required information.
It has been determined that the message in question was identified as phishing. The address and domain have been successfully blocked at the tenant level, and the necessary steps have been taken to submit it to Microsoft for spam filter training.
Configured Port 8 for the Fastenal VLAN. IP scheme is 172.16.21.1
The third-party overseas IT team has resolved the Sage 200 logon issue.
Logged into the customer's PC and set up the printer.
Blocked the address associated with the phishing attempt. We informed the client about our newest solution, Ironscales, for preventing a far greater number of spam and phishing emails.
Excluded group of users from default Windows Hello policy
The laptop isn't worth repairing and needs to be replaced.