The customer recently installed a Wi-Fi thermostat afterwards the system was not cooling properly. Upon further inspection, I found the thermostat was never programmed for a heat pump. After to reprogramming the thermostat, I tested your system operations. Your system is both heating and cooling properly at this time. The customer also wanted to sign up for a silver level maintenance. We went ahead and took care of that as well. The system is on and operating properly at this time