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As always, the service technicians were thorough, timely, courteous.
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Answers the phone, calls as promised and punctual. I didn’t get the news I was hoping for but after a complete explanation, I appreciate their honesty and will be using them in the future.
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So often Companies say one think the truth is far difference.
Response from Benson's Heating and Air Conditioning:
Many thanks for taking the time to share your feedback with us.
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I tell anyone interested in new HVAC they need to contact Benson’s
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upon arrival, I found the customers heat pump system not cooling properly due to a melted lug on the contactor burnt up wires in a week capacitor. After further inspecting the system, I sent an estimate to replace the two pole contactor, the dual capacitor and perform a wire repair in the condenser. The estimate was approved. The system is 26 years old and on borrowed time. I did let the customer know and they were interested in a pro proposal on a new system. I emailed them a proposal. They decided to go with the repairs for now. After installing a new capacitor contactor and performing the wire repair. I tested the system operations and your system is operating/cooling as efficient as possible for the age of the system. .
Today I performed a routine maintenance on both your Amana heat pump split systems. I checked all electrical connections on both indoor and outdoor equipment, washed your filters, traded your evaporator coil, flushed your drain lines, checked the capacitor ratings, and washed off the condensers outside. After performing the maintenance I tested both upstairs and downstairs system operations. Both systems are operating properly at this time .
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. **Indoor Unit (Air Handler):** * Observed the air handler located in the closet. * Confirmed the unit services the whole home. * Noted the filter size as 12x12x1 X3. * Customer declined provided filters and will supply their own. * Verified the indoor coil is clean and in good condition. **Outdoor Unit (Heat Pump):** * Observed the heat pump located on the side of the house. * Verified the outdoor coil is clean and in good condition. **Electrical Components:** * Tested and confirmed proper operation of the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring. **System Components:** * Inspected and confirmed good condition and proper operation of the blower wheel, secondary drain pan, primary drain pan, and secured electrical wires. **System Performance:** * Measured a retu
Today, I arrived on site to perform a summer time tune up on the HVAC system. Equipment Condition: * Overall condition rated as good. * Indoor unit located in the attic; type is air handler. * Outdoor unit located on the side of the house; type is heat pump. Filtration: * Pleated 1” filter checked today. * Filter size is 20x20. Indoor Coil Condition: * Coil in good condition and cleaned using a brush today. Outdoor Coil Condition: * Coil in good condition and cleaned today. Electrical Components: * Inspected and tested the following components, all working properly: * Blower Motor * Inducer Draft Motor * Condenser Fan Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Electrical Wiring * No components were found to be malfunctioning. System Inspection: * Blower Wheel, Primary Drain Pan, and Secondary Drain Pan are in good condition. * Electrical wires are secured. Temperature Readings: * Return air temperatu
Today, I arrived on site to perform a thorough inspection and maintenance on the HVAC system. Overall Condition: * Equipment condition is good. * Indoor unit located in the attic closet, identified as an air handler. * Services both upstairs and downstairs areas. Filtration: * Washable filter, washed today. * Filter size is 20x20. Indoor Coil: * Condition is good and clean. * Brush cleaned today. Outdoor Unit: * Located on the side of the house as a heat pump. * Outdoor coil condition is good and cleaned today. Electrical Components: * All tested electrical components are functioning properly within manufacturer specs: - Blower Motor - Inducer Draft Motor - Heat Strip Kit - Condenser Fan Motor - Compressor - Blower Run Capacitor - Compressor Run Capacitor - Fan Run Capacitor - Contactor - Electrical Wiring System Inspection: * Components in good condition include: - Blower Wheel - Primary Drain Pan - Secondary Drain Pan - Electrical wires secured Temp
Today, I arrived on site to perform a wintertime tune-up on the HVAC system. Overall Equipment Condition: * Good condition noted for the entire system. Indoor Unit: * Located in a closet, identified as an air handler. * Services the whole home efficiently. * Pleated 1" filter checked today; customer declined filters and will provide their own. * Filter size confirmed as 20x20x1. * Indoor coil condition is fair and clean. Outdoor Unit: * Positioned on the side of the house, identified as a heat pump. * Outdoor coil condition is good and clean. Electrical Components: * All tested electrical components are functioning properly and within manufacturer specifications: * Blower Motor * Condenser Fan Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Defrost Control Board * Electrical Wiring Inspections: * Blower Wheel, ductwork, electrical wires secured, primary drain pan, and secondary drain pan are in good condition
Upon arrival I found the customers split system, not cooling properly due to a bad, dual capacitor in the condenser. I also noticed the condenser coil to be partially plugged with dirt, dust and debris. I sent an estimate for a new capacitor and to clean the coil. The estimates were approved. After installing the new capacitor and cleaning the coil, your system is on and cooling properly at this time
Today I performed a maintenance on both your Amana heat pump split systems. I checked all electrical connections on both indoor and outdoor equipment, flushed the drain lines, changed the air filters, checked the capacitor ratings and washed the condensers outside. Both systems are operating properly at this time
Tucked the wires back in the side of the air handler, replaced the broken cable connector going into the air handler, and strapped wires together so it wouldn’t happen again. No charge, mishap from maintenance yesterday.
Today, I arrived on site to perform winter maintenance on the HVAC equipment. Overall Equipment Condition: * Good condition noted for both indoor and outdoor units. Indoor Unit Details: * Located in a closet, functioning as an air handler. * Services the whole home. * Filtration system is a pleated 1" filter; customer declined filters and will provide their own. * Filter sizes: 20x20 and 12x12. * Indoor coil is clean and in good condition. Outdoor Unit Details: * Located on the side of the house, functioning as a heat pump. * Outdoor coil is clean and in good condition. Electrical Components: * All tested components are functioning properly within manufacturer specifications: * Blower Motor * Heat Strip Kit * Condenser Fan Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Defrost Control Board * Electrical Wiring System Inspections: * Blower Wheel, electrical wires secured, and primary drain pan are in good c
Today, I arrived on site to perform maintenance on the HVAC equipment. Overall Equipment Condition: * Good condition noted for both indoor and outdoor units. Indoor Unit Details: * Located in the closet attic. * Type: Air Handler. * Filtration system: Pleated 1", replaced today. * Filter size: 20x20x1. * Indoor coil condition: Good and clean. Outdoor Unit Details: * Located on the side of the house. * Type: Heat Pump. * Outdoor coil condition: Good and clean. Electrical Components: * All tested components are functioning properly within manufacturer specifications: * Blower Motor * Heat Strip Kit * Condenser Fan Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Defrost Control Board * Electrical Wiring System Inspection: * Inspected components in good condition: * Blower Wheel * Electrical Wires Secured * Primary Drain Pan * Secondary Drain Pan Temperature Readings: * Return Air Temperature: 75.0 De
Today, I arrived on site to perform winter maintenance on the HVAC equipment. * Overall equipment condition is good. * Indoor unit located in the attic, servicing the whole home. * Filtration system uses pleated 2-6" filters; customer has spare filters and prefers to replace them independently. * Filter size is 20x25x4. * Indoor coil condition is fair and clean. * Outdoor unit is situated in the front yard. * Outdoor coil is clean and was cleaned today. * Electrical components tested and inspected include: * Blower Motor * Heat Strip Kit * Compressor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Electrical Wiring * Electric Heat Strip Kit Safety's * All electrical components are functioning properly within manufacturer specifications. * Inspected components in good condition: * Blower Wheel * Primary Drain Pan * Electrical Wires Secured * Secondary Drain Pan * No components were found in poor condition. * Carbon monoxide test was not applicable.
Today we performed a summer time tune up on your unit,everything is working properly at this time .Thank you for your business. Tallahassee FL View visual findings from this job here - https://visionshare.xoi.io/?id=XA-3DDB-9FC903090B58409D97EC2549A7731FAB
**Job Summary** Today, I arrived on site to perform winter maintenance on the HVAC equipment. - **Overall Equipment Condition:** Good - **Indoor Unit Location:** Attic, Air Handler - **Service Area:** Whole Home - **Filtration:** - Filter Size: 20x25x1 - Checked today; customer will provide their own replacement filters. - **Indoor Coil Condition:** Good, Clean - **Outdoor Unit Location:** Side of House, Heat Pump - **Outdoor Coil Condition:** Good, Clean; cleaned today. **Electrical Components Tested:** - All components are functioning properly within manufacturer specifications: - Blower Motor - Heat Strip Kit - Condenser Fan Motor - Compressor - Compressor Run Capacitor - Fan Run Capacitor - Compressor Start Capacitor - Contactor - Electrical Wiring - Electric Heat Strip Kit Safety's **Inspections:** - **Good Condition Components:** - Blower Wheel - Secondary Drain Pan - Primary Drain Pan - Electrical Wires Secured - **Poor Condition Components:*
Today I performed a maintenance on both heat pump systems. I checked the electrical on both the indoor and outdoor unit’s, flushed the drain lines, checked the capacitor ratings, changed the filters, and washed the condensers outside. Both systems were functioning properly at this time. In Tallahassee FL