I was able to get an immediate appointment thanks to Paula. Technician Wes came out to trouble shoot a loud, vibrating mystery noise. He tweaked a few nuts/screws and it seemed to stop the majority of the vibrating noise when the furnace first fires up. Wes is very knowledgeable, professional, nice and friendly. We have been very pleased with the outstanding customer service we receive from C.A.R.E. every time. Thanks for all you do!