Overall Experience
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Price
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Overall Experience
Quality
Price
Convenience
Overall Experience
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Price
Convenience
We've lived in our home for 20 years, and Centex handled the original installation of the system. The people who work at Centex, from the technicians to the office staff to the owner, have all presented themselves as professional, knowledgeable people. Plus, every single one of them has a warm and kind personality. Travis is now our technician and has worked with us for a few years. He exemplifies all the traits of a professional and knowledgeable technician. Thank you Centex for being a great partner over the last 20 years.
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Kept me informed of issues with the system. Discussed estimates for resolving the problem. Very helpful and informative. Appreciated Travis and his work.
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Sawyer did a great jog - confident, knowledgeable, and listens. Thanks for keeping great staff onboard!
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Sawyer was super polite and shared with us every detail on the repair. I will not hesitate in requesting him for future repairs and service.
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Great experience was very quick to identify the problem and solve it amen in time for holidays
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Just had an AC system check done and couldn't be happier with the service! Jeff was friendly, professional, and thorough. He explained everything clearly and made sure the system was running efficiently. Highly recommend!
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Friendly and very professional. Knowledgeable of what he is working on. Highly recommendable
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Very professional! Explained everything in detail! Great service! A++
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Travis came out and figured out the issue within 30 mins!
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Upon my arrival I spoke with the customer about their concerns with the system not heating. Performing my diagnostics I found the control was not set up for heat pump but the customer believes he may have messed the settings up. After setting the comfort control for heat pump operation I tested the system finding the emergency heat and heat pump are performing to manufacture specifications at this time. I spoke with the customer about my findings and also went over that the system is not wired to dehumidifier but does have the capability. He did not wish to correct it today but will consider it in the near future. The customer stated they did not give it enough time possibly for the time delay to shut off. Went over our maintenance program and this is something he seems to be interested in but has a lot going on at the moment with tomorrow’s surgery. I will follow up after allowing time to heal and see if there are any more questions regarding this. Location has 2 heat pump systems.
Cedar Creek Ac service When I arrived the client stated that the main 60 amp breaker for the indoor system was tripping occasionally. I tested the system in auxiliary heat and cool mode, looked for damaged or shorted wires and didn’t find any thing to be concerned about at this time. The client is going to call an electrician to replace the breaker.
Heat pump tune up Cedar Creek Upon my arrival I evaluated 1 carrier heat pump system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and Cleaned off flame sensor. Found no issues at this time, no recommendations at this time.
Cedar Creek Air conditioning service Upon my arrival I performed a 6 month checkup on 1 heat pump system. Flushed and treated the water removal system, washed the condenser coil using water, cleaned and treated the electrical cabinet then verified system safety and performance. I found that the voltage enhancement system is outside manufacture specifications and the indoor system is not equipped with power protection. I spoke with the customer about my concerns and advised on the voltage enhancement system needing replacement. Customer did not wish to view options at this time.
Cedar Creek Heater repair Upon my arrival I evaluated 1 carrier gas heat furnace. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and changed filter supplied by customer. Found no issues at this time. No recommendations at this time.
Cedar Creek Furnace repair Upon my arrival I found the indoor air movement system motor to be faulty. Motor would try to run and cut off and continue to retry. Recommend replacing the motor presented options for repair to customer. Customer chose the hc14c option. Will return with parts for repair.
Cedar Creek Mini split repair Upon my arrival I evaluated 1 American standard heat pump system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Replaced empty IFLO bottle and rebooted system after plug was pulled out. Found no issues at this time. No recommendations at this time
Cedar Creek Air conditioning service Upon my arrival I performed a 6 month checkup on 1 furnace system. Flushed and treated the water removal system, cleaned the flame safety sensor, verified proper fuel delivery, checked for CO then verified system safety and performance. I found the system performing to manufacture specifications at this time. No CO detector is present in the home and the customer will be getting one for the home. While onsite customer stated the outdoor system has been operating a lot louder then it was prior to the last repair performed. I checked the systems electrical components and found them within manufacture specifications at this time. I advised that if this happens again to inform the office so we can schedule a service call to diagnose the issue. Currently to cook outside with the rain and cooler weather to get an accurate diagnosis.
Cedar Creek Air conditioning service Upon my arrival I checked into the concerns of the nest thermostat displaying no power. Performing my diagnostics I found the water removal system restricted preventing proper removal of the condensation. I spoke with the customer about my concerns and recommended signing the system back up on the maintenance program. Customer approved the clearing and treated of the water removal system and signed up for the maintenance. I performed the approved repairs, stress tested the water removal system, treated the system then ran a performance and safety testing finding the system cooling properly at this time.
Cedar Creek Heater service Upon my arrival I evaluated 1 carrier infinity heat pump system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. On 11/1 customer stated the air movement system was not coming on or running properly. Stated it would turn for a couple seconds then turn off. After cycling power the air movement system has ran correctly. Informed customer if it happens again don’t cycle power and give us a call and we will come out and diagnose the system. System and air movement system operating to manufactures specifications at this time.
Cedar Creek Heat pump tune up Upon my arrival I evaluated 1 carrier heat pump system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found no issues at this time. No recommendations at this time. Customer was concerned about hearing a high-pitched noise coming from condensing unit. Did not hear noise during my inspection informed customer if noise happens again to video it and send it to the office.
Cedar Creek Heat pump tune up Upon my arrival I evaluated 1 carrier heat pump system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found no issues at this time. No recommendations at this time. Customer was concerned about hearing a high-pitched noise coming from condensing unit. Did not hear noise during my inspection informed customer if noise happens again to video it and send it to the office.
Cedar Creek Furnace service Upon my arrival I evaluated 1 carrier heat pump system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found no issues at this time. No recommendations at this time
Cedar Creek Heater service Upon my arrival I evaluated 1 carrier heat pump system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found no issues at this time. No recommendations at this time
Cedar Creek Furnace service Upon our arrival we performed the approved repairs. Removed the faulted control wire between the comfort control and the indoor air handler. Installed new insulted 8 strand control wire. Redid wire terminals then ran a performance and safety testing finding the he system performing to manufacture specifications at this time.