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Everyone I interacted with was very nice and professional. They have many great options and services available with this company not offered by a lot of others. I felt like they were wanting to take care of me as a customer versus just trying to extract money for subpar services.
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They did send the technician promptly, Grateful for that. Technician diagnosed the problem and we are waiting for the parts. Meanwhile it is not recommended to keep the air conditioner running. Hope this is fixed soon.
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Jared is a very polite young man, thorough & conscientious in his work. He's what I've come to expect from Centex.
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Technicians like Gustavo know what they are doing. If there r more technicians trained like this that will be great!
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Convenience
Upon my arrival I performed a 6 month checkup on one heat pump system. During the evaluation I found the system has some bacterial growth. Customer would like options emailed over for the installation of Solaris. Found everything else operating properly in both the performance and safety aspects.
Gene and I arrived at location to greet with Mr.Padilla for a no cool call . We proceed and check the Inside Air Handler finding nothing wrong , we proceed to move to the condenser. Checked Freon charge and realize the main refrigerator pressure control to be bad . Talk to customer about the problem found , and proceed to talk about the repair options and an agreed to go with a repair. When leaving we left the Outisde Condenser Off , and customer was aware of the reason for it , customers was also told it’s fine to have Fan On in need of air circulation and in need of Heat to use EM HEAT ONLY .
Today Rodrigo and I arrived and met with Mr Santiago. We immediately verified customers concern of no cool air, we found all to be proper within the attic unit. We placed system into test mode and inspected outside. We verified system power and verified voltage enhancement system, next we began monitoring operational pressures. We immediately noticed our main refrigerant pressure control is faulted and not performing accordingly. After updating customer and inquiring of parts customer gave approval for repair. Today we have ordered the replacement parts, upon arrival dispatch team will be contacting customer to have repair completed. Upon departure we advised customer leave unit off, if they happen to need heating they are aware to use EM Heat.
Today I arrived and met with Tom & his wife. I completed the fall evaluation of the homes HVAC system. I turned on heating and tested all functions of performance and tested the safeties. System performs well and is safe. I also washed the outdoor unit using water and treated the electrical compartment using electrical insecticide. I gave customer bacteria prevention options and at this time they are considering HH14C. Please email my estimate to them, they will talk over more seriously and call in with approval. Upon departure the system is left in cooling mode set to 76 currently 74 inside.
Today i arrived and met with the homeowners. I completed the fall hvac evaluation at this time. During evaluation I tested heating system performance and found it performing well, all safeties are intact and working. I flushed water removal system while in attic and changed filter provided by customer. I also washed outdoor unit using water and verified all is in working order for heating season. Upon departure I left the system control set to 80 in cooling mode.
Upon my arrival I spoke with the customer about his concerns on the hvac system freezing over. I performed a diagnostics on the system, checked the amp draws, temperature split, pressures and air flow of the system. I found that the air movement system kept surging while I performing the diagnostics. Upon further inspection I found that the air movement system is faulted. Spoke with the customer about his different options for repair and he chose to go with HC6E. We will need to schedule a return date to perform the repair and customer would also like window units if the repair can’t be done soon.
Upon our arrival in Manor we recovered all of the refrigerant, removed the faulted refrigerant pressure control and installed the new one. Installed new inline filter dryer then purge and pressure tested the system with nitrogen. During the pressure test we found that the gasket that came with the refrigerant pressure control was not sealing properly. Evacuated the nitrogen, installed a new gasket and added nitrogen back to the system for another pressure test. Insured that the gasket was sealed proper and continued with the timed pressure test. Found the pressure test to be good, evacuated the nitrogen and put the system into a vacuum. Once system came down to below 500 microns we added 8 pounds of clean R410a refrigerant. Installed a new voltage enhancement system and redid the wire terminals. Turned the system on for the performance and safety testing, found everything to be operating properly at this time.
WO-TNFR352863 upon my arrival in Manor I found that the main refrigerant control valve was not operating properly gave customer options he choose HI2C. Part have been ordered .
Performed cooling evaluation in Manor, system operations were good, but did let customer know about concern of bacteria inside air handler recommends Ultra Violet bacteria prevention to improve indoor air quality will get with wife and call later with which options to pick please transfer tnfr’s .
Upon my arrival performed a heating evaluation and found that system is working good at this time. Did let customer know it was time to renew but they said they wanted to renew in may.
Upon my arrival I found that the zoned closet unit was not coming on. Checked for proper voltages at the system, the zone board and the thermostat. I had proper voltage coming into the zoning board but did not have the proper voltage coming out of the board to the equipment. Found the manual for the zone board in the closet and went through and made sure everything was wired in properly and the settings were set properly. Everything was set up the correct way. All this points towards the zone board being faulted. Spoke with the customer about their different options and they would like the quotes emailed over so they can look them over and follow up with the insurance to see if they are going to cover the repair or if they will have to cover it. Client also wants quotes sent over separately on surge protection in case they do not go with one of the top options that add surge protection to the system. I updated the email and phone number on file. The correct email to send everything to
Performed the heating evaluation and found everything to be operating properly at this time.
Performed maintenance on system, found all units and components running and operating properly.