Fast, friendly, reliable service. Technician was able to deduce the problem and perform necessary repairs to return my central heating and ac unit back to fully functional and operational condition rather quickly. I would say it is more on the expensive side but it was after hours and one can say you are paying the quality of service.
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Overall Experience
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Convenience
Everyone I interacted with was very nice and professional. They have many great options and services available with this company not offered by a lot of others. I felt like they were wanting to take care of me as a customer versus just trying to extract money for subpar services.
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They did send the technician promptly, Grateful for that. Technician diagnosed the problem and we are waiting for the parts. Meanwhile it is not recommended to keep the air conditioner running. Hope this is fixed soon.
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Jared is a very polite young man, thorough & conscientious in his work. He's what I've come to expect from Centex.
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Technicians like Gustavo know what they are doing. If there r more technicians trained like this that will be great!
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Upon my arrival I performed a 6 month checkup on 1 heat pump system. Flushed and treated the water removal system, washed the condenser coil using water, cleaned and treated the electrical cabinet then verified system safety and performance. I found the system performing to manufacture specifications at this time. During the evaluation I noticed bacterial growth present inside the air handler and the system is not equipped with power protection. Spoke with the customer about my concerns and presented options. They would like to discuss this and I will follow back up to answer any questions.
Upon my arrival I performed a 6 month checkup on 1 furnace system. Flushed and treated the water removal system, replaced the air filter, verified proper fuel delivery, checked for CO, cleaned the flame safety sensor then verified system safety and performance. Found the system performing to manufacture specifications at this time.
I spoke with Joshua regarding his HVAC concerns. He stated that the outdoor compressor was not turning on. During troubleshooting, I found that the voltage enhancement system for the outdoor unit was weak, which was preventing the refrigerant pumping system from starting. I presented Joshua with several options to resolve the issue, and he chose the HN14C package. This service allowed me to: • Install a new performance enhancement system • Restore the heat transfer system to optimal condition • Perform an electrical termination service • Conduct a full performance and safety test Following these repairs, the system is now operating properly. At this time, Joshua declined to enroll in the Comf1 maintenance plan but requested that an estimate be emailed to him for future consideration.
Upon my arrival I evaluated 1 straight cool furnace system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found no issues at this time.
Upon my arrival I performed a 6 month checkup on one heat pump system. During the evaluation I found the system has some bacterial growth. Customer would like options emailed over for the installation of Solaris. Found everything else operating properly in both the performance and safety aspects.
Gene and I arrived at location to greet with Mr.Padilla for a no cool call . We proceed and check the Inside Air Handler finding nothing wrong , we proceed to move to the condenser. Checked Freon charge and realize the main refrigerator pressure control to be bad . Talk to customer about the problem found , and proceed to talk about the repair options and an agreed to go with a repair. When leaving we left the Outisde Condenser Off , and customer was aware of the reason for it , customers was also told it’s fine to have Fan On in need of air circulation and in need of Heat to use EM HEAT ONLY .
Today Rodrigo and I arrived and met with Mr Santiago. We immediately verified customers concern of no cool air, we found all to be proper within the attic unit. We placed system into test mode and inspected outside. We verified system power and verified voltage enhancement system, next we began monitoring operational pressures. We immediately noticed our main refrigerant pressure control is faulted and not performing accordingly. After updating customer and inquiring of parts customer gave approval for repair. Today we have ordered the replacement parts, upon arrival dispatch team will be contacting customer to have repair completed. Upon departure we advised customer leave unit off, if they happen to need heating they are aware to use EM Heat.
Today I arrived and met with Tom & his wife. I completed the fall evaluation of the homes HVAC system. I turned on heating and tested all functions of performance and tested the safeties. System performs well and is safe. I also washed the outdoor unit using water and treated the electrical compartment using electrical insecticide. I gave customer bacteria prevention options and at this time they are considering HH14C. Please email my estimate to them, they will talk over more seriously and call in with approval. Upon departure the system is left in cooling mode set to 76 currently 74 inside.
Today i arrived and met with the homeowners. I completed the fall hvac evaluation at this time. During evaluation I tested heating system performance and found it performing well, all safeties are intact and working. I flushed water removal system while in attic and changed filter provided by customer. I also washed outdoor unit using water and verified all is in working order for heating season. Upon departure I left the system control set to 80 in cooling mode.
Upon my arrival I spoke with the customer about his concerns on the hvac system freezing over. I performed a diagnostics on the system, checked the amp draws, temperature split, pressures and air flow of the system. I found that the air movement system kept surging while I performing the diagnostics. Upon further inspection I found that the air movement system is faulted. Spoke with the customer about his different options for repair and he chose to go with HC6E. We will need to schedule a return date to perform the repair and customer would also like window units if the repair can’t be done soon.
Upon our arrival in Manor we recovered all of the refrigerant, removed the faulted refrigerant pressure control and installed the new one. Installed new inline filter dryer then purge and pressure tested the system with nitrogen. During the pressure test we found that the gasket that came with the refrigerant pressure control was not sealing properly. Evacuated the nitrogen, installed a new gasket and added nitrogen back to the system for another pressure test. Insured that the gasket was sealed proper and continued with the timed pressure test. Found the pressure test to be good, evacuated the nitrogen and put the system into a vacuum. Once system came down to below 500 microns we added 8 pounds of clean R410a refrigerant. Installed a new voltage enhancement system and redid the wire terminals. Turned the system on for the performance and safety testing, found everything to be operating properly at this time.
WO-TNFR352863 upon my arrival in Manor I found that the main refrigerant control valve was not operating properly gave customer options he choose HI2C. Part have been ordered .
Performed cooling evaluation in Manor, system operations were good, but did let customer know about concern of bacteria inside air handler recommends Ultra Violet bacteria prevention to improve indoor air quality will get with wife and call later with which options to pick please transfer tnfr’s .