The service tech seemed very knowledgeable and thorough in his assessment of our a/c problems.
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Response from Centex Air & Heat:
We are pleased to know your experience with us was a good one!
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Always a great experience. Courteous, Informative, goes above and beyond. All my experiences with Centex have been exceptional.
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Tommy did a great job
Response from Centex Air & Heat:
Your kind words about our heating and cooling service mean a lot to us. Thanks for the positive feedback.
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Daryl and Travis were great. Considerate, kind, informative, and patient with me
Response from Centex Air & Heat:
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Centex!
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Tommy was very nice and very knowledgeable about his work. We highly recommend Tommy B at Centex Air and Heat.
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Daryl was very friendly & professional and polite. After assessing the problem with my A/C, he went over the various repair options to see which one fits our needs. He then quickly and efficiently repaired the A/C. Will definitely recommend.
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Daryl is always so kind, patient and consideration. I am a very curious person and he answers all my questions. He explains what he is doing and the various things he checks when my AC malfunctions. I have always had great experience with all the employees at Centex. Thank you!
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Gustavo was extremely professional and provided a very thorough service call.
Response from Centex Air & Heat:
Thank you so much for your kinds words about Gustavo! We will be sure to tell him to keep up the good work!
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Daryl is very knowledge, informative and courteous. He explains things so I can understand what is being fine. I have been very satisfied with his work. My thanks and appreciation to Daryl.
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Upon our arrival in Red Rock, I found the comfort control system in the A/C unit was bad which was causing the air movement system to run continuously. Provided client with estimates on replacing wall control and rewiring system. Client approved estimates. I informed client about bacterial growth within the indoor unit and he said not to do anything about it that he would take care of it. I also spoke to client about a Reme halo uv air purification system, client is going to put house on market and move so not interested.
Upon my arrival in Red Rock, performed the A/C cooling evaluation on system, found all components running and operating properly at this time.
Upon my arrival in Red Rock I performed a A/C cooling evaluation found that system is working good at this time.
Upon my arrival I performed HK2E. Pulled and chemically cleaned the air movement system, chemically cleaned the heat transfer media coil and condenser coil. Replaced the voltage enhancement system, performance enhancement system, wire terminals and did a triple evacuation on the water removal system. Sprayed the cabinet and the coil with bio-protect and cleaned the return plenum. Tested the system, checked pressures and found all operations on cooling were operating properly at this time.
Upon my arrival I found that the comfort control had came back and that the system was flashing error code 13. This error code is a high temperature lock out. The system was trying to heat to 74 and the attic it is in is at 94 degrees already. I believe the system got to hot and tripped the sensor. I checked all functions and found it all to be operating properly. Check the exhaust vent pipe and it was clear of any restricts and the coil had a good split. Told the customer is this happens again to call back and we will schedule him for Monday.
Performed the cooling evaluation and found everything to be operating properly at this time. Durning the evaluation I found that the heat transfer media coil is a little dirty and recommend a cleaning before it progresses. Spoke with the customer about her different options on the cleaning and they chose to go with HK2E. Will need to set up a time to come back and do the cleaning. They did pay ok full. 1 tech 3 hours.
Performed the cooling evaluation and found everything to be operating properly at this time. Durning the evaluation I found that the heat transfer media coil is a little dirty and recommend a cleaning before it progresses. Spoke with the customer about her different options on the cleaning and they chose to go with HK2E. Will need to set up a time to come back and do the cleaning. They did pay ok full. 1 tech 3 hours.
Performed the heating evaluation and found everything operating properly at this time. Durning the evaluation I found that both mini split heads need the air movement system pulled and cleaned. Tom would like the quotes emailed over and he’s going to talk it over with his wife. I also recommended him getting a roll of pleated filter to put on top of the system to keep it from collecting so much dirt and help cut down on the cleanings. He would like us to email him a link for the pleated filter roll. Will have to try and figure away to email him something for it. I sent a screen shot to Jacob on what is needed
Performed repairs on mini split in barn, replaced all control boards and checked all operations. All running and operating properly at this time.
WO-TNFR245679 upon my arrival performed a repair on a heat pump system, replaced electrical control circuits, after replacing the parts found that system still did not operate properly, after doing more trouble shooting found that the outdoor circuit boards are bad. Will need to get with parts house and get an eta for parts.
Upon my arrival I am installed the customers nest thermostat, tested the system and made sure everything was operating properly and everything is operating properly at this time.
Upon arrival found that the voltage conversion system was faulted. Replaced the part and found that the system was still popping the fuse. After a series of diagnostics tracing wires we found that the Reme halo was faulted. Spoke with the customer about replacing the Reme halo under warranty and she chose to proceed. Installed the new Reme halo and tested the system. Everything is operating properly at this time.
Upon my arrival checked system operations found that system is working mechanically, but has a lot of water in the ducts, did let customer know we could not do anything about that since it’s a mobile home and we don’t replace those duct systems I did let him know he can run the heating and dry out the ducts. No further recommendations were made. Water flooding happened in home.
Found that system was not sensing the indoor ambient temperature and was keeping the system from operating properly. Customer approved HE19A . Will order parts and return.
Performed heating evaluation on complete system, found all components running and operating properly at this time. Found that the air filter is extremely dirty and needs to be changed ASAP!