Great experience, Tommy arrived on time and was courteous and knowledgeable. Good job!
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Our technician found the problem within 30-45 minutes. Ordered necessary parts, repaired what could be done without replacement parts and simply explained the problems. Upon return with parts, he installed, presented invoice and was off. Tommy was extremely polite, explained everything with photos to show the damage. My only complaint is the office sends an invoice that doesn’t break down parts and labor. The company is quick to respond to a service call, quick to get a technician out and gives several options on repairs and warranty. A bit high but you get quality service from Centex Mechanical.
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Travis was very polite and personable. He checked our heating system thoroughly. Unfortunately the cost to fix the electrical problem he found is exorbitant and we are on a fixed income.
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They responded promptly, the technician was knowledgeable and fixed the problem quickly. Efficient, effective and satisfied customers.
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Daryl was exceptional! He was very professional, thorough, and answered all my questions where I could understand. Thanks Daryl!
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Arrived within expected time frame. Familiar with our AC system and explained options for maintenance. He did a good job.
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Technician arrived when expected, and gave a thorough going-over of our system. One issue was found which would have led to problems soon, but was not readily apparent, which was a good find by the technician. The issue was quickly resolved after our options were explained.
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Julio was very friendly and professional - he took time to explain all of his findings, answered our questions, and gave us some good recommendations.
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A good experience . Explanation of problem was explained and possible solutions given.
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Tim D. performed my fall maintenance inspection. He was prompt, very courteous and extremely knowledgeable. He took the time to explain and answer questions in a way I could understand. I really appreciate his service today. Thanks Tim D. - you were awesome!
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He showed up exactly when he said he would, then checked everything and took the time to explain it all - quality of service is a priority with these guys.
Response from Centex Air & Heat:
Thank you for taking the time to leave us some feedback! Here at Centex Mechanical Air & Heat we strive to create a hassle-free experience from start to finish and we are so pleased to hear that our team took great care of you. We value your business and look forward to serving you in the future.
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Upon my arrival in Dale, I performed indoor heat transfer media coil cleanings on the downstairs A/C unit of the main house and the guest house. Resealed systems and replaced bad 3/4 inch insulation in guest house in closet. After cleanings were performed I turned the systems back on and checked all operations, all operating properly at this time.
Upon my arrival in Dale, I performed a A/C cooling evaluation found that system are working good at this time, the unit for the downstairs main house needs to get a cleaning and so does the guest house system. Customer choose HK2B for this systems. Will need to return with the the sprayer and 3/4 copper insulation about 12 feet to insulation suction lines on the outdoor unit and the suction line in the closet on the guest house.
WO-TNFR273337 upon my arrival in Dale, I performed an A/C evaluation on 2 heat pump system newer system is working good found a lot of fur in the return let customer know they will be cleaning it. On the trane system found that the voltage distribution system was buzzing gave customer repair options they choose HD3A . Replaced parts and system is a lot more quiet.
Upon my arrival in Dale, I performed a A/C cooling evaluation found that system is working okay, there is a little loss of air flow across the blower wheel, it’s starting to get dirty, let customer know they just wanted a estimate for a cleaning again. The filter was extremely dirty. The system was cooling good at this time.
Upon my arrival in Dale, I performed a A/C cooling evaluation found that system is working good, the outdoor temperature was in the upper 50’s so the pressure were not that accurate, made sure all mayor components were functioning properly and performed maintenance on equipment, replaced customer provided filters. Found that reme halo bulb was out gave customer options to replace reme halo with new led one but he is moving soon and do not want to install new one. He choose a bulb replacement.
Upon my arrival I turned the system on and found everything to be operating the best it can with its age. I let the system run for 45 minutes trying to see if the exhaust removal system or the refrigeration pumping device were getting hot and over amping. Nothing showed any signs of them not performing properly. This is an older R22 system. I let the customer know that I could not find anything wrong with the system. Just that the pressures seem to be a little low and the system is old and not very efficient. The house isn’t used as much so they are doing to limp it along until it dies then call in for a replacement.
Performed heating evaluation on system, found all components running and operating properly at this time. Spoke to client about bacterial growth in system, client said he would wait on Reme halo lights and surge protection for when they replace the system.
Performed repairs on system. Replaced the exhaust removal system and housing. Ran system and checked all operations after repairs were performed, all running and operating properly at this time.
Performed diagnostic on system, found dead rats and insulation in air movement system. Sealed return duct and found exhaust removal system faulty. Provided client with options and they chose the band aid. Client paid deposit. Will order parts and have office call and schedule return date when we have the parts.
Performed the heating evaluation on the straight cool closet unit and found everything to be operating properly at this time. Noticed that the high voltage wiring coming in was connected with wire nuts. They are not rated for the voltage that it brings into the system and recommended that the client eliminate them by adding in disconnect boxes. They will need 2 disconnect boxes and each option will cover that. Also noticed that the wire going into the system was not secure and was resting on metal. Will need the bigger style sheath cable connector clamp if client chooses and option. Will need to transfer TNFRs and email quotes over to the client so they can discuss if this is something they want to move forward with.
Performed the heating evaluation and found everything to be operating properly at this time. Spoke to the client about the Reme halo and it’s something she is interested but doesn’t have time to go over it right now. I can her a pamphlet to read over on it and told her we will send over the quotes. Will need to transfer over TNFRs and email quotes.
Performed heating evaluation, found all components running and operating properly at this time.
Performed heating evaluations on both systems. Found all components running and operating properly at this time.
WO-TNFR202923 upon found that the voltage enhancement system is was bad gave customer options they choose option HN13A, they also choose to get on our maintenance program. For the main house , two furnaces in the attic. Bryant brand. Replaced damaged parts and get system working properly.
WO-TNFR187660 upon my arrival performed a mini splice heat transfer cleaning. Took system apart and cleaned off system. Put system back together and checked operations system is working good at this time.