Emerson is a great tech. I appreciate his promptness, willingness to listen, and eye contact. Emerson explained what he is doing, why he is doing said task and what the possible reasons were for our issue. It was a great experience and CenTex has a won a new customer.
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Travis thoroughly answered all of our questions, and gave some very good advice.
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Travis was on time and very courteous. He took time to explain the issues with our unit. A+
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Great experience, Tommy arrived on time and was courteous and knowledgeable. Good job!
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Our technician found the problem within 30-45 minutes. Ordered necessary parts, repaired what could be done without replacement parts and simply explained the problems. Upon return with parts, he installed, presented invoice and was off. Tommy was extremely polite, explained everything with photos to show the damage. My only complaint is the office sends an invoice that doesn’t break down parts and labor. The company is quick to respond to a service call, quick to get a technician out and gives several options on repairs and warranty. A bit high but you get quality service from Centex Mechanical.
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Travis was very polite and personable. He checked our heating system thoroughly. Unfortunately the cost to fix the electrical problem he found is exorbitant and we are on a fixed income.
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They responded promptly, the technician was knowledgeable and fixed the problem quickly. Efficient, effective and satisfied customers.
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Daryl was exceptional! He was very professional, thorough, and answered all my questions where I could understand. Thanks Daryl!
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Arrived within expected time frame. Familiar with our AC system and explained options for maintenance. He did a good job.
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Technician arrived when expected, and gave a thorough going-over of our system. One issue was found which would have led to problems soon, but was not readily apparent, which was a good find by the technician. The issue was quickly resolved after our options were explained.
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Julio was very friendly and professional - he took time to explain all of his findings, answered our questions, and gave us some good recommendations.
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A good experience . Explanation of problem was explained and possible solutions given.
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Upon our arrival we performed the approved repairs for the replacement of the heat transfer media coil. Removed the old coil, removed both liquid line and suction line filter dryers, installed new filter dryer on liquid line, installed a piece of 7/8 copper where the suction line filter dryer was located, installed new heat transfer media coil, TXV and drain pan, removed the 90 on the suction line and properly bent the copper tubing for better connection, replaced control wiring from the condenser to under the home a little ways, installed new Armaflex on the suction line inside and out, purged with nitrogen while brazing, pressure tested to 350 psi, performed a triple evacuation service, brought the system down to a proper vacuum the introduced new clean R410a refrigerant. While adjusting the the pressures to obtain the proper sub cool value the system began to become over pressured and kept shutting down. We recovered some refrigerant from the system and began testing it again. When
Perform single system cooling evaluation on heat pump split system. Found system functioning normally at this time and operating within manufacturer specifications. Recommend using a lighter weight filter in the returns due to high level of restriction from the Merv 10 that are being utilized at this time.
I spoke with Seth regarding his HVAC system. He reported that at night, when the A/C turns off, the indoor fan continues to run for an extended period of time. Upon inspection, I verified that the indoor voltage enhancement system is functioning correctly. I also checked the thermostat batteries and confirmed they are in good condition. I opened the electrical panel and inspected the relay for any signs of damaged, cut, or burned wires—none were found. To test system operation, I set the thermostat to “Cool” and lowered the temperature to initiate a cooling cycle. I then raised the temperature to end the cycle and verified that both the indoor and outdoor units shut off as expected. I repeated this test twice with no issues observed. At this time, the HVAC system is operating properly. Seth also declined at this time the maintenance plan.
Today I arrived and verified concern of system fault auxiliary G input. I found primary drain to be clogged, with approval I flushed the drainage system approximately 4 different times and stress tested with 2 gallons of water. Set system to cooling mode at 74 currently 77 inside. Customer wants to approve an iFlo Drain System in the fall.
Upon my arrival I spoke with the customer about their concerns with the HVAC system not cooling. I performed a diagnostics finding that the refrigerant circulation pumping system is grounded causing the soft lock out. I spoke with the customer about their repair options. Due to the pricing being similar and the service agreement they have with the other company they are going to use them. They did ask for a business card for future reference.
Upon my arrival I evaluated 2 Heat Pump systems. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found units to be working very well, I do recommend replacement of 2001 Trane however system is running well and customers prefer to leave alone unless it breaks.
Today I arrived and cleaned out the entire indoor unit, resealed access panels, replaced motor, control board, rewired and replaced sections of wire that was burnt/corroded, and replaced outdoor voltage distribution and Enhancment systems at this time. System is running very well and has good pressures, left system in cooling mode set for 73, currently 82 inside.
Today I arrived and met with Shayna. I verified concern, I began testing system and found that the motor is burnt out most likely due to the amount build up of dirt on indoor unit, found control board is shorted and multiple sections of damaged wire. Customer and I went over repairs and we’ve agreed to replace motor, board, completely cleaning of indoor unit and re wire of the system. We have ordered parts today and once they arrive we will return for repairs.
Labor & Materials to replace the existing equipment with a Carrier 3-Ton, 16.5-SEER2 Heat Pump Air Conditioning System with emergency electric heat as well as all items listed below. Our price includes: Performance 2 Stage Condensing Unit Performance 2 Stage Air Handler Ecobee Programmable Thermostat Float Switch(es) RX-11 Flush Surge Protection Pad Honeywell Filter Base 20X20 With Return Plenum Supply Plenum Solaris Air Purification (PCO, 2-UV Bulbs, Ionizer and Control Center) Drain Pan for horizontal installations Remove/recycle old equipment Complete System Start-up EXCLUDED FROM OUR QUOTE: High-voltage electrical, painting and/or patching, roof penetrations for any venting, attic stairway removal and or replace for equipment placement, and air balance testing, if required. Drywall damage and repair: During the installation of new HVAC equipment, duct work, or register grilles may cause cracking, crumbling or holes in the existing drywall. Centex Air & Heat is not responsible f
Upon my arrival I performed a 6 month check up on 3 straight cool furnace systems. Starting with the main house I found both indoor system to have zooglea build up. I installed cutoff valves on the drain line in order to clear them out well since the T into each other. I found that the indoor systems are operating properly in both the performance and safety aspects. The upstairs system has 2 ducts that need to be sealed and a spot on the duct board as well. Moving to the outdoor systems I found the downstairs has a low voltage enhancement system and both systems had higher then recommended start up amps. Moving to the guest house system I found the indoor heat transfer media coil and the air movement system are dirty. The temperature rise across the coil was not the greatest, voltage enhancement system on the indoor unit is low, voltage distribution system on the outdoor system is chard/pitted, start amps are higher then recommended and the pressures are insufficient. This system is ve
Upon my arrival, I performed a six month check up on one mini split system. I found that the heat transfer media coil is very dirty again. I spoke with the customer about it needing a cleaning performed. She asked that the option emailed over so she can show it to her husband and potentially schedule the cleaning for May. All other operations of the system were performing properly at this time.
Upon my arrival, I performed the six month check up on one heat pump system. During the evaluation, I noticed that the bearings on the indoor air circulation system are grinding on the start up, the wire going to the Herm side of the voltage enhancement system was burned in the refrigerator. Pressure control is showing discrepancies on its metering. I spoke with the customer about everything that I had found today and advised on a system replacement. This is something that they are going to think heavily about. They still need to have a carpenter come out to widen the door for the air handler in the attic area. We will need to email over Bobby’s number so they can contact him about the carpentry they are needing. I went over Solaris and left them with a little pamphlet. I also spoke with the customer about adding a return filter base and the access he would have to get the carpenter to install if this is something he would want to do. Once they have Bobby come out they will get with us
Upon arrival in Dale I performed HC18C. I removed the 2 disconnects and placed them in the correct spot to replace the faulted ones. I then ran new 6 gauge wire to the air handler from the disconnects. Performed a chemical cleaning on the heat transfer media coil. Once I stated on replacing the blower wheel and cage I found the motor to be very sieved and not coming off with the blower wheel puller I had. Another technician arrived on site with a different puller and we were able to get motor removed from the wheel. I then installed the motor onto the new blower wheel and cage. After reinstalling back into the system I tested the system and found that everything is operating properly at this time.
Upon my arrival in Dale I performed the fall evaluation on one straight electric heating system. During the evaluation I found the heating system had wires that were melting going to one of the heat strips. I spoke with the customer about repair options and he would like the options emailed over so his wife can look at them. Part availability is being looked into at this time with the help of Daryl.
Upon my arrival in Dale I looked over the repair that was performed and verified everything was done properly. After the electrician repaired the faulted breaker I tested the auxiliary heating system and found that everything is operating properly.