Travis thoroughly answered all of our questions, and gave some very good advice.
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Travis was on time and very courteous. He took time to explain the issues with our unit. A+
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Great experience, Tommy arrived on time and was courteous and knowledgeable. Good job!
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Our technician found the problem within 30-45 minutes. Ordered necessary parts, repaired what could be done without replacement parts and simply explained the problems. Upon return with parts, he installed, presented invoice and was off. Tommy was extremely polite, explained everything with photos to show the damage. My only complaint is the office sends an invoice that doesn’t break down parts and labor. The company is quick to respond to a service call, quick to get a technician out and gives several options on repairs and warranty. A bit high but you get quality service from Centex Mechanical.
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Travis was very polite and personable. He checked our heating system thoroughly. Unfortunately the cost to fix the electrical problem he found is exorbitant and we are on a fixed income.
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They responded promptly, the technician was knowledgeable and fixed the problem quickly. Efficient, effective and satisfied customers.
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Daryl was exceptional! He was very professional, thorough, and answered all my questions where I could understand. Thanks Daryl!
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Arrived within expected time frame. Familiar with our AC system and explained options for maintenance. He did a good job.
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Technician arrived when expected, and gave a thorough going-over of our system. One issue was found which would have led to problems soon, but was not readily apparent, which was a good find by the technician. The issue was quickly resolved after our options were explained.
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Julio was very friendly and professional - he took time to explain all of his findings, answered our questions, and gave us some good recommendations.
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A good experience . Explanation of problem was explained and possible solutions given.
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Today I arrived and cleaned out the entire indoor unit, resealed access panels, replaced motor, control board, rewired and replaced sections of wire that was burnt/corroded, and replaced outdoor voltage distribution and Enhancment systems at this time. System is running very well and has good pressures, left system in cooling mode set for 73, currently 82 inside.
Today I arrived and met with Shayna. I verified concern, I began testing system and found that the motor is burnt out most likely due to the amount build up of dirt on indoor unit, found control board is shorted and multiple sections of damaged wire. Customer and I went over repairs and we’ve agreed to replace motor, board, completely cleaning of indoor unit and re wire of the system. We have ordered parts today and once they arrive we will return for repairs.
Labor & Materials to replace the existing equipment with a Carrier 3-Ton, 16.5-SEER2 Heat Pump Air Conditioning System with emergency electric heat as well as all items listed below. Our price includes: Performance 2 Stage Condensing Unit Performance 2 Stage Air Handler Ecobee Programmable Thermostat Float Switch(es) RX-11 Flush Surge Protection Pad Honeywell Filter Base 20X20 With Return Plenum Supply Plenum Solaris Air Purification (PCO, 2-UV Bulbs, Ionizer and Control Center) Drain Pan for horizontal installations Remove/recycle old equipment Complete System Start-up EXCLUDED FROM OUR QUOTE: High-voltage electrical, painting and/or patching, roof penetrations for any venting, attic stairway removal and or replace for equipment placement, and air balance testing, if required. Drywall damage and repair: During the installation of new HVAC equipment, duct work, or register grilles may cause cracking, crumbling or holes in the existing drywall. Centex Air & Heat is not responsible f
Upon my arrival I performed a 6 month check up on 3 straight cool furnace systems. Starting with the main house I found both indoor system to have zooglea build up. I installed cutoff valves on the drain line in order to clear them out well since the T into each other. I found that the indoor systems are operating properly in both the performance and safety aspects. The upstairs system has 2 ducts that need to be sealed and a spot on the duct board as well. Moving to the outdoor systems I found the downstairs has a low voltage enhancement system and both systems had higher then recommended start up amps. Moving to the guest house system I found the indoor heat transfer media coil and the air movement system are dirty. The temperature rise across the coil was not the greatest, voltage enhancement system on the indoor unit is low, voltage distribution system on the outdoor system is chard/pitted, start amps are higher then recommended and the pressures are insufficient. This system is ve
Upon my arrival, I performed a six month check up on one mini split system. I found that the heat transfer media coil is very dirty again. I spoke with the customer about it needing a cleaning performed. She asked that the option emailed over so she can show it to her husband and potentially schedule the cleaning for May. All other operations of the system were performing properly at this time.
Upon my arrival, I performed the six month check up on one heat pump system. During the evaluation, I noticed that the bearings on the indoor air circulation system are grinding on the start up, the wire going to the Herm side of the voltage enhancement system was burned in the refrigerator. Pressure control is showing discrepancies on its metering. I spoke with the customer about everything that I had found today and advised on a system replacement. This is something that they are going to think heavily about. They still need to have a carpenter come out to widen the door for the air handler in the attic area. We will need to email over Bobby’s number so they can contact him about the carpentry they are needing. I went over Solaris and left them with a little pamphlet. I also spoke with the customer about adding a return filter base and the access he would have to get the carpenter to install if this is something he would want to do. Once they have Bobby come out they will get with us
Upon arrival in Dale I performed HC18C. I removed the 2 disconnects and placed them in the correct spot to replace the faulted ones. I then ran new 6 gauge wire to the air handler from the disconnects. Performed a chemical cleaning on the heat transfer media coil. Once I stated on replacing the blower wheel and cage I found the motor to be very sieved and not coming off with the blower wheel puller I had. Another technician arrived on site with a different puller and we were able to get motor removed from the wheel. I then installed the motor onto the new blower wheel and cage. After reinstalling back into the system I tested the system and found that everything is operating properly at this time.
Upon my arrival in Dale I performed the fall evaluation on one straight electric heating system. During the evaluation I found the heating system had wires that were melting going to one of the heat strips. I spoke with the customer about repair options and he would like the options emailed over so his wife can look at them. Part availability is being looked into at this time with the help of Daryl.
Upon my arrival in Dale I looked over the repair that was performed and verified everything was done properly. After the electrician repaired the faulted breaker I tested the auxiliary heating system and found that everything is operating properly.
Upon my arrival in Dale the customer asked me to take a look into the Reme halo to verify it is working because he got an alert to check the bulb. I checked into this and found the voltage conversion system faulted for the Reme halo. I wired the Reme halo straight to the systems main 24v supply. I then performed the fall evaluation on one heat pump system. During the evaluation I found the auxiliary heating system has a faulted heating element, the air movement system has a significant amount of rust and the electrical safety system is bad. I then moved to the outdoor system and competed the evaluation. When i went back inside to put the thermostat back to its original state I found that it was not operating. I checked into this issue and found that the systems main voltage conversion system faulted after the evaluation was complete. I spoke with the customer about all the repair recommendations.
Today I arrived and met with Judith, I verified concern and the combustion air motor is seized causing a very loud noise. I attempted to contact manufacturer mortex and several local suppliers, no local suppliers stock this manufacturers parts and the suppliers have left voicemail with mortex. We are currently awaiting on a call back from the suppliers so we know how to proceed. With that being said I spoke to the customer about replacing furnace and she likes the idea of it and would like an estimate on possibly all electric system. Please call Judith to get them on the schedule with Daryl. Upon departure left the gas in off position and motor wire leads unplugged.
Arrived and met with customer today, I verified concerns. Found system not cooling as it should, pressures are low. I found the indoor coil is leaking refrigerant, eventually will build up ice and freeze over causing customers concern. Awaiting the distributor to call back with warranty information on parts needed, will call back. For now charged unit with 2pbs of r410a.
Today I arrived and met with Mrs Helen. I completed the fall evaluation for her homes hvac system today. While evaluating in attic I flushed the water removal system and treated it. I also washed the outdoor system using water. I found system is performing very well, clean and the safeties are intact within the system. Customer re signed up for comfort plan at this time. Upon departure I left system cooling set to 76 currently 74 indoors.
Performed the heating evaluation on both systems in Dale. On the main system I found everything to be operating properly at this time. I spoke with the customer about installing iFLO pro. This is something they seem to be interested in having installed but would like to talk it over before making a decision. Will put quotes in the system and follow up later. On the older Trane system I found everything operating properly on it at this time but did have the conversation on the age of the system with the customer. They understand that it is getting up there in age and plan to replace it soon but were planning to wait until next summer. I informed them that once summer hits we do get booked up pretty quick. I also informed them of the 0% financing we have available right now. They were asking about getting a quote emailed to them so they know what the cost is going to look like.
Performed the cooling evaluation in Dale and found bacteria growth inside the air handler and on the air movement system, heat transfer media coil is very rusted. System is getting up there in age and recommend a comfort specialist come out and quote a system replacement. Found the pressures to be a little low and added a pound of refrigerant to bring them back to operating standards upon customers request. They would like comfort specialist to come out and quote a system replacement and would like to visit the idea of a UV light when the system is installed. They would like to see what it would be for one inside the air handle as well as the Reme halo.