We were very impressed with Gene; he is such a nice person. He explained everything and worked efficiently. As customers, we appreciate your quality personnel, we have never been disappointed. Thank you!
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Excellent job Travis as always—on time, friendly, great and efficient service! Highly recommend!
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Outstanding young man. Straight shooter, honest, respect and hard working. I will always request Travis for service work.
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Travis is a true professional. He is thorough in his work and explains everything clearly. He is a tremendous asset to your company. We appreciate him and the service he provides
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Travis did an excellent job checking out our heating system! I would love it if he was our technician every time we needed service-very efficient! Also made us aware of an ant problem and how to take care of it! Thanks! Now just need some info on those outside cutter ants!
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Jean seemed to check everything out and explained to me as he worked.
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Travis has been to our house before and he is always very courteous and knowledgeable. We appreciate his professionalism!
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Gustavo arrived and we spoke about the ac units prior to him beginning any evaluation or maintenance. He was very professional, courteous and knowledgeable. He explained everything in detail and provided photos to us for better understanding. He worked extremely efficiently and had the job completed quickly. He did an excellent job and we would recommend Centex for all your ac/heating needs.
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Travis is very professional. He arrived on time, answered our questions, and was a pleasure to have in our home.
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We are very pleased with Travis, he is very professional and nice to work with. Thank you!
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Tech was fast and very efficient . Visited with us for a few minutes. Enjoyed the whole process.
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Tommy was very courteous and knowledgeable. He went above and beyond to do a great job and was a pleasure to work with. We appreciate Centex Air & Heat sending such a qualified HVAC technician to service our AC!
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We appreciate the communication regarding our appointment time so we can plan our day as well. Daryl is always polite and courteous and does a great job! Thanks!
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Upon my arrival, in Rosanky, for an AC evaluation, I completed the heating evaluation of both systems. While onsite I flushed and treated the drains within the attic, I tested all heating operations and verified systems are safe and performing at this time. I did mention the systems age and the thought of replacement due to age and the signs of oil in drain pan indicating an indoor refrigerant leak on unit number 2 which services the master side of the home. At this time customers are going to wait on replacement until they notice a difference in performance this summer. Upon completion I left both units running schedule for heat set at 65.
Upon my arrival in Rosanky, for a maintenance evaluation. I performed a 6 month checkup on one heat pump system. I found everything to be operating properly in both the performance and safety aspects of the equipment. During the evaluation I noticed the voltage distribution system is still chard/pitted. Customer says he’s looked at it and believes it’s fine. He wants to leave it the way it is.
Upon my arrival, in Rosanky, for an AC evaluation, I performed a cool evaluation on one heat pump system. I found everything to be operating properly in both the performance and safety aspects of the equipment.
Upon my arrival in Rosanky, for an AC repair, I spoke with the customer about their concerns with the system running and not cooling. Starting my diagnostics at the indoor system I found the indoor coil is restricted and dirty. I moved to the outdoor system and verified the voltage enhancement system was good. Once this was verified I supplied high voltage to the system and only the exhaust removal system came on. I tested the refrigerant circulation pumping system to ground and across the start, run and common terminals. I found I was getting OL from the run to common, OL from the start to run and 1.8 ohms from start to common. This is an indication that the refrigerant circulation pumping system is mechanically faulted. The most likely cause of this is due to the restricted coil and the return air being having stuff stacked in front of it. This would cause the system to not create vapor saturation and lead to liquid refrigerant returning to the refrigerant circulation pumping system.
Upon my arrival in Rosanky, for an AC service, I performed HH14C. I pulled the air movement system, sprayed the coil down with viper coil cleaner, disassembled the air movement system and chemically cleaned it, rinsed the coil off, removed all bacteria from the system, cleared the water removal system, installed to germicidal uv bulbs inside the cabinet, installed PCO on the supply plenum and tested the system. I found everything performing very well at this time and the system is clean.
Upon my arrival in Rosanky I performed a 6 month checkup on 2 straight electric heating systems. On the upstairs system I found the return plenum still needs to be sealed and the heat transfer media coil is starting to get dirty. I found everything else operating properly in both the performance and safety aspects. On the downstairs system I found the wire going to the 15kw heat kit was not the proper size and was jumped over from the 10kw to the 5kw. I removed the wires that were jumped to the 5kw allowing the system to only operate 10kw on the electric heat. I found everything else operating properly in both the performance and safety aspects. I went over all of my findings with the customer. She would like the quote for the upstairs system emailed back over and plans to call Bobby out to install a better attic access at the upstairs system.
Upon my arrival in Rosanky I performed a 6 month checkup on one heat pump system. During the evaluation I found a significant amount of bacterial growth inside the air handler. Completing the evaluation I found everything operating properly in both the performance and safety aspects of the system. I spoke with the customers about the bacterial growth and went over their different options to correct the issues. They chose to go with HH14C having a chemical cleaning performed and the installation of Solaris. Will need to reach out and schedule a return to perform repairs. Collected 10% down today.
Upon my arrival in Rosanky I performed the fall evaluation on one heat pump system. I found everything is operating properly in both the performance and safety aspects of the system. During the evaluation I noticed a significant amount of dirt piled inside the return air box. I brought this to the customer attention and recommended they vacuum it out. They have had this similar issue in another area of the home before and believe that it’s ants bringing the dirt in. I spoke with them about some ant poison I use and will get the name to them later when i arrive home.
Today I arrived in Rosanky and met with the homeowner. I completed the fall evaluation today, I verified systems performance, I treated both drains on indoor wall mount units, I also washed the outdoor unit using water. At this time system is working well, thank y’all for being a member! Upon departure left unit upstairs set for 77 heat and downstairs 76 heat.
Today I arrived in Rosanky and met with the customer. I completed a previously approved repair today. I installed new auxiliary heating system, made new electrical terminations, then I tested system. I verified the performance and safety of the system. System is putting out double the heat it previously had and it’s safe. Upon departure I walked through the work completed with the customer. I then left thermostat set to 73 in heating currently reading 75 inside.
Today I arrived in Rosanky. I evaluated the hvac system, I verified the heating system is operational and is safe. When evaluating performance the system only has a temp difference of 9 degrees I further found that the auxiliary heating system has 1/3 of the section had. I recommended either replacement of the auxiliary heating system or consult on upgraded unit. Upon departure system is left in heating mode set for 73 currently 77 inside.
Upon my arrival in Rosanky I performed the heating evaluation on the heat pump system. I found everything at the air handler operating properly. Moving to the outdoor condenser I found the voltage distribution system is getting chard/pitted. I spoke with the customer about their different options for repair and they would like them emailed over so they can talk it over. I also spoke with the customer about how his HVAC system performed this past summer given its age. They said they didn’t notice any issues with the system and that everything cooled great. I did go over the newer equipment that is coming out and the benefits a newer system has. The customer didn’t want to move forward with anything on that at this time but will keep it in mind when a major repair presents itself with the system.
Performed the cooling evaluation in Rosanky on both system. System number 2 the Reme halo was not coming on. I found that the voltage conversion system was faulted. I replaced the voltage conversion system under the warranty from when the Reme halo was installed since it was the one that came with the Reme halo. Turned the system on and found it working properly. I found that both systems are low on refrigerant indicating a leak on the system. I spoke with the customers about my findings and recommended having a comfort specialist come out and quote a system replacement on both units. They would like an appointment set up for the comfort specialist to come out and go over the quotes. When the comfort specialist comes out they are going to ask about having the 2 systems combined into 1.
Upon my arrival in Rosanky I performed a cooling evaluation on 2 systems, found that the downstairs system was run while in construction and has a very dirty coil. Recommend cleaning on this time and a safely switch and p-trap be installed. On the upstairs system customer wants the drain line fixed to go out to the vent pipe or outside to the house. The air flow is so much you can hear it, customer wants an added to the stair case since it get hot there this would help with the noise in the bed room.
Upon my arrival in Rosanky I found that the voltage enhancement system was extremely low. Spoke with the customer about replacing the voltage enhancement system and they chose to move forward. After the repair I found that the refrigerant pressure control was faulted over loading the compressor with refrigerant and causing a higher then normal sub cool. Spoke with the customer about their different options for repair and they chose to go with HI2D. Will work on getting the parts ordered and a materials list together for the return. Customer would like some window units to keep them cooling until the repair can be performed. They also signed up for our maintenance. Heat pump closet system.