Overall Experience
Quality
Price
Convenience
Gene is an excellent communicator. I really appreciated his professionalism.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Great communication before and during visit. Found the solution and fixed the problem. Gene was terrific.
Overall Experience
Quality
Price
Convenience
Gene was awesome with my annual winter service! Very knowledgeable, nice and respectful. Thank you Gene and Centex.
Overall Experience
Quality
Price
Convenience
Gene was on time, friendly, professional, answered all our questions. He also spent time showing us how to make adjustments on the ecobee. I especially appreciate the detailed reports which give me confidence my unit is in good condition and working as it should be.
Overall Experience
Quality
Price
Convenience
Gene went out of his way to explain the thermostat programming and point out CO detector issues!
Overall Experience
Quality
Price
Convenience
I loved the detailed explanation as much as the expertise and service itself. Getting behind the tech speak to understand what the situation really is is very important to me.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Used info from recent alerts to produce diagnosis. Covered all bases. Wore mask, as I had been traveling and wore one also. Did a LOT of work and left no trace of a mess, very clean, very attentive.
Response from Centex Air & Heat:
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about us.
Overall Experience
Quality
Price
Convenience
Another Bi-annual checkup. Another year of no worries and no issues with the AC and Heating at our rental property.
Overall Experience
Quality
Price
Convenience
Travis was great, techs like him is why I will always use yall!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Tommy was both friendly and professional. He did a good job and explained what he was doing as he went along.
Overall Experience
Quality
Price
Convenience
Today I arrived and met with the homeowner. I completed the evaluation today of both units, began by verifying systems safety and its performance. I then flushed and treated the indoor water removal systems. While servicing the outdoor systems I cleaned the electrical cabinets and washed the units using water. Customer had 4 dispenses left of the iFlo bottle, we agreed to leave extra bottle in the closet.
Today I arrived and met with Conrad. I installed a condensate pump today for the Mitsubishi ductless system, I also installed a 3/8 copper section of drain pipe on the exterior of the home, I then tested the operations of the pump and stress tested the capacity of it. Afterwards I completed the evaluation today, began by verifying system safety and its performance. I then flushed and treated the indoor water removal system. While servicing the outdoor system I cleaned the electrical cabinet and washed the unit using water. Upon departure I went over options of bacterial prevention system such as Solaris, customer wants the estimates emailed to him, levy system operating in cooling mode set for 72.
Upon my arrival I performed a 6 month checkup on one straight cool furnace system. I found everything to be operating properly in both the performance and safety aspects of the equipment.
Upon my arrival I performed a 6 month checkup on one heat pump system. I found that everything is operating properly in both the performance and safety aspects of the equipment. Customer mentioned about one of the rooms always being hotter than the rest. I informed him that when we have more time we could look into possibly moving the supply duct for the room into a different location on the plenum to allow for more airflow. There is a big return just outside the door and the door stays open.
Today I arrived and met with Conrad, I verified concern that drain is clogged, I dug deeper only to find that drain sags in between the wall space. The sag in the line is going to create a pocket of water and cause buildup of slime/sludge and lead to clogs. Customers approved installing condensate pump, took deposit today and ordered parts. Will return when parts arrive.
Today I arrived and met with customers, I verified concern and found that the unit shut off due to a clogged water removal system. Seeing that the customer has frequently had issues with this consistently I spoke with them about the iFlo Pro and how it can be useful to them, customers chose repair option and with approval I completed it while onsite today. I installed a triple safe flood safety system, reconfigured the water removal system line, purged and flushed with drain solution, cleaned the indoor system as well as the heat exchanger. I set up the iFlo app and connected to customers internet, I also shared the location with the homeowners. Upon departure system is cooling well set for 70 currently 75 inside.
Upon my arrival I found that the system was running after the breaker was reset by John. I went through the previous fault history on the comfort control and the outdoor board. I found the system did shut down due to a high pressure lockout. Given the previous repairs and the recommendations from technical support the next step is to replace the refrigerant circulation pumping system. I am unable to obtain part information due to the manufacturer being closed. I will get part info in the morning then email options over to John for repair. Depending on the cost of the repair he may want a comfort specialist to come out and quote what a system replacement would be.
Today I arrived and met with Glenda. I completed the cooling evaluation today, I began by verifying system safety and performance. While inside I flushed and treated the indoor drain. I also washed outdoor unit using water and cleaned electrical cabinet. Upon completion left system operating on cooling mode set for 73.
Today I arrived and met with Bob. I completed the cooling evaluation today. Began by verifying system performance and safety. While inside I flushed and treated the drain, I mentioned to bob it’s a good time to change the filter and he’s ordering new ones today. I set up interval every 4 months on the infinity control. At outside I washed the unit using water and cleaned out the electrical panel, system is performing very well and is completely safe. Upon departure left system in auto mode.
Today I arrived and met with Bob. I completed the cooling evaluation today. Began by verifying system performance and safety. While inside I flushed and treated the drain, I mentioned to bob it’s a good time to change the filter and he’s ordering new ones today. I set up interval every 4 months on the infinity control. At outside I washed the unit using water and cleaned out the electrical panel, system is performing very well and is completely safe. Upon departure left system in auto mode.
Today I arrived and met with the Jost’s, I completed the cooling evaluation today. I began. Y verifying system performance and its safety, I then flushed and treated indoor drain. While outside I washed the unit using water and cleaned out the electrical panel. System is running exactly as designed and I have no concerns. You. Departure Mr jost called office and renewed his plan, I left system in off position at customer request.
Today I arrived and met with Jon. I completed the cooling evaluation on both systems. I began by verifying system safety and performance both up and downstairs units. I treated drains and attempted to flush however the drains are conjoined and no way to isolate them without modifications. I washed outdoor units using water and verified they are operational with no safety issues. Upon completion left both units operating in cooling mode. Please send drain estimates to email
Today I arrived and met with Carl. I completed the fall heating check, I began by verifying both systems safety and their performance. I changed both air filters today provided by customer and treated the drain lines. Carl had curiosities of replacement comfort controllers, running new thermostat cabling between downstairs indoor to outdoor and while completing evaluation I noticed oil splatter on downstairs system locating a leak. I mentioned this to homeowners and we’ve sat down to discuss options and at this time they are going to hold off with work performed until it’s time to upgrade system or if performance of cooling occurs. Upon departure left systems in heating mode.
Today I arrived and met with Mr Young. I completed the cooling evaluation of the primary house unit and of the ductless system. I began by verifying systems safety and performance. J washed outdoor units using water today, I also flushed and treated water removal systems today. Upon completion left the ductless system set for 72 and the primary home for 73. Customer needs new filter and will be ordering please provide filter part #GAPCCCAR1625
Today j arrived and met with Mrs Dorothy and Savannah. I completed the cooking evaluation today. I began by verifying system safety and its performance. I flushed and treated the indoor winter removal system, I also washed outdoor unit using water. Upon completion I left system in off position the way it was found and currently it’s 68 inside.