Received maintenance visit. As always Travis did an excellent job. Centex contacted me when an earlier appointment slot came available so I didn’t have to wait so long to get my maintenance done.
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Received same day service, so appreciated. Travis is knowledgeable and gets the job done quickly. Great company to use.
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Summer check-up in the books thank you Gene A for the professionalism and Stephanie for all the office work :)
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Gene was very very professional, very respectful of the property and made sure he explained the process of the visit.
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Gene was thorough in his diag and clear and concise in his findings. I was given options for the necessary repairs and preventative maintenance as well. He repaired my AC in an efficient and timely manner and was pleasant to talk with too.
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Hot late summer, house not staying cool.. Centex schedule next day tech arrived test the system & cleaned the outside unit even though they had been out to do about 3 months ago. Great service house cooling better
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Arrived on site and customer was concerned that the system was on but blowing warm air. Upon my diagnosis, I found the system to be low on R410a refrigerant. Checked the indoor heat transfer media coil and found an obvious leak. Informed customer of the leak and options for repair. Customer is interested in having our comfort specialist come out and give a quote on a new system.
Upon our arrival we performed the approved repairs. Installed Solaris UV germicidal bulbs, PCO and power control module on the main carrier system. Tested its operations, secured wiring and sprayed with bio protect. On the American standard system we performed a chemical cleaning, cleaned and treated the bacterial growth, sprayed the system with bio protect and verified its operation. Both system are clean and free of bacterial growth at this time.
Upon my arrival I checked into the concerns of the condenser not coming on. Performing my diagnostics I found that the breaker was tripped due to a locked up exhaust removal system. I spoke with the customer about my concerns and presented repair options. Given the recent repairs and the age of the system customer choose to go with the option that got the system back cooling today. I installed a new exhaust removal system then tested the system finding it cooling the best it can given its age and condition.
I performed the cooling evaluation on 2 systems (kitchen,living room). The living room system has a very dirty heat transfer media coil and a low voltage enhancement system. The kitchen system has a dirty heat transfer media coil. Both systems are very old. I spoke with the client about her options repair vs replacement and I let her know my recommendation would be to replace and not put money into repair because these system will probably not last to much longer. They both are cooling and don’t have major issues at this time but are past their expected life span and the client agreed and will let us know if she has any issues .
Upon my arrival I performed a 6 month checkup on 2 heat pump systems. Flushed and treated the water removal systems, washed condenser coils using water, cleaned and treated the electrical cabinets then verified system safety and performance. I found that both systems are operating to manufacture specifications at this time. During the evaluation I noticed the American standard system has bacterial growth inside the air handler and the carrier system has some specs of bacteria starting to form. I spoke with the customer about my concerns and went over cleanings and bacterial prevention systems. On the American standard we will perform a chemical cleaning and spray the system with bio protect since it is the least used system. The carrier system we will install PCO and UV germicidal bulbs to prevent any bacterial growth in the system and we will treat the few specs of bacterial growth that are present. Customer paid 10% down today and the office will schedule our return.
Arrived on site to perform by annual system maintenance and cooling evaluation. Blew out water removal system with CO2. Chemically treated water removal system lines and heat transfer media coil pan with pan treatment spray. Replaced 20 x 20 filter provided by customer tested system in cooling and got an 18° temperature split. Got refrigerant pressures which were good for a cool morning wash down condenser with water informed customer heat transfer media coil was getting dirty. Recommended an HK clean in place. Present customer with options and she would like a print out of the options.
Upon my arrival, I performed a UV leak die search on four units. I found that three of the four units had developed a leak on the heat transfer media coils. I will be waiting for the manufacturer to get back with me on the quote so I can email over a repair options. Customer would also like a comfort specialist to come out and give options on replacement of the equipment with both mini split or traditional system.
Perform single system cooling evaluation on 1 heat pump split system. Clear drain line and treated with anti-microbial spray. Washed down condenser and found all systems working to manufacture specifications at this time.
Upon my arrival I checked into the concerns with system leaking water. I found that male threaded coupler fitting was broken. This was most likely caused when someone changed the filter on the system. I spoke with the customer about performing repairs to fix the water removal system and he agreed. I performed the repair then asked about the maintenance program. Customer did not wish to sign up at this time since no one is currently living in the home but will take into consideration when the home is occupied again.
Arrived on site and performed UV die leak search with infrared light. Found no obvious signs at evaporator, drain line, lineset or condenser. Checked pressures. Unit is maintaining a 14° sub cooling at this time.
Upon my arrival, I performed a six month check up on one straight, cool system. I flushed and treated the water removal system, wash the condenser coil using water, cleaned and treated the electrical cabinet with electrical insecticide, then verify systems safety and performance. I found the voltage enhancement system to be lower than manufacturer recommends, the voltage distribution system is be becoming chard/pitted, and the systems startup amps are higher than manufacture recommends. I recommend having the voltage enhancement system, the voltage distribution system replaced and installing a performance enhancement system for a longer compressor life. Due to the husband going back to bed the wife asked that I email the options over for them to review.
Found blower not running due to bad voltage enhancement system. Customer approved repair to get system operational today. Replaced voltage enhancement system. Found high head pressure at condenser. Perform wash down at condenser coil with water to lower head pressure. System is beyond life expectancy and functioning to the best of its ability at this time. Recommended system upgrade due to age and condition. Left customer with business card and he will contact office when he is ready for a comfort specialist. Customer did elect maintenance program membership.
Upon my arrival I evaluated 1 heat pump system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. I found that the indoor unit was very dirty and the pressures looked lower than normal. I recommended a cleaning, uv light, and also presented an estimate for a premium thermostat at pattys request. The repair option for the cleaning of the indoor unit was approved and the options for the uv light installation and the thermostat were declined at this time. I let patty know that our office will be in contact with her regarding the scheduling of the repair. I also let her know that I would like our team to re examine the pressures on the outdoor unit once the cleaning is done to verify if we need to recommend repairs.
Upon my arrival in Paige I did Air Conditioning. spoke with the customer about their concerns with the system displaying a communication error to the outdoor unit. Performing my diagnostics I verified high voltage at the outdoor system and verified it was getting DC voltage. I found the unit was not getting 24v supplied from the indoor to the outdoor. I then checked the indoor system finding that the water removal system was backed up causing the float switch to trip. Spoke with the customer about their repair options and went over maintenance. Customer approved to move forward with both today. I cleared the water removal system then stress tested it with a gallon of hot water and drain pan solution. System is now operating to manufacture specifications at this time.
Upon my arrival in Paige I did AC Repair. performed a 6 month checkup on 1 straight cool system and 1 heat pump. Flushed and treated both water removal systems, washed condenser coils with water, cleaned and treated electrical cabinet with electrical insecticide then verified systems safety and performance. I found both systems to be operating within manufacture specifications at this time. System #1 has started to develop some bacterial growth. I spoke with the customer about this and she is interested in installing Solaris but would like to wait until the next checkup. Customer does still want the options emailed over. I would like to be the one scheduled on the next checkup. Renewed maintenance contracts while on site.