Summer check-up in the books thank you Gene A for the professionalism and Stephanie for all the office work :)
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Gene was very very professional, very respectful of the property and made sure he explained the process of the visit.
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Gene was thorough in his diag and clear and concise in his findings. I was given options for the necessary repairs and preventative maintenance as well. He repaired my AC in an efficient and timely manner and was pleasant to talk with too.
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Hot late summer, house not staying cool.. Centex schedule next day tech arrived test the system & cleaned the outside unit even though they had been out to do about 3 months ago. Great service house cooling better
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Tommy was a very pleasant and thorough in his inspection. He explained everything he was doing and advised of what he found. We look forward to working with him again.
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Gustavo L. came out to perform the semi-annual maintenance on the AC unit I purchased from Centex in 2021. He arrived within the appointment window; was friendly and professional. After finishing the maintenance, he went over what he did and what his findings were. He answered my questions; and also told me about their HALO service without being pushy about it It was exactly what I wanted and have come to expect from Centex. I also appreciate that Centex sends me a text with the photo of the service technician about 20 minutes before the technician arrives.
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Very good!! I didn’t call till after noon, but Tommy got here around 4 & fixed my problem & was nice to my dogs!!! Thanks Tommy!!
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Upon my arrival I performed a 6 month checkup on one heat pump system. I found everything to be operating properly in both the performance and safety aspects of the equipment. System is due for a filter change.
Upon arrival I met with Jeff, he expressed concerns that system isn’t cooling like it should I thought it needs recharged. With that being said I investigated and found system is low on refrigerant. System uses R410a and is from 2012. I spoke with customer about adding refrigerant and performing the leak search, I also mentioned replacing unit. Customer would like Consultant to come out and give price to replace system, at that time customer will decide which route he’d prefer to go. Left system off turn fan to on.
Today I arrived and met with the homeowner. I completed the evaluation today, began by verifying system safety and its performance. I then flushed and treated the indoor water removal system. While servicing the outdoor system I cleaned the electrical cabinet and washed the unit using water. I went over options with customer today regarding media filtration, indoor cleanings and replacing the voltage enhancement system. Customer is going to look them over more and he would like an email on financing application. Upon departure left system in cooling mode set for 72 currently 71 inside.
Today I arrived in Paige for a maintenance evaluation. I completed the cooling evaluation. Began by verifying system safety and its performance. While inside I flushed and treated the drain, outside I washed the system using water and cleaned the electrical cabinet. Upon departure left system in auto mode cooking set at 78 and heating set for 64.
Today I arrived in Paige for a maintenance evaluation. I completed the cooling evaluation at this time. Began by verifying system safety and its performance. While inside I flushed and treated the drain, outside I washed the system using water and cleaned the electrical cabinet. Resident and I spoke about adding the performance enhancement system to the outdoor unit as it’s consuming more power than it should. We need to email the options so she can review further. Upon departure left system in auto mode.
Today I arrived in Paige, for an air conditioning evaluation, and completed the cooling evaluation for both systems, main house and guest house. Each system consists of an outdoor M- series with 4 individual indoor units. I treated and flushed all drains today, I verified system safety and performance. I also washed outdoor systems and dusted out the electrical cabinets. Customer is aware of his indoor units needing cleanings, customer has his own cleaning kit which he plans to clean indoor units himself. Upon departure all systems are online and operational.
Today I arrived in Paige, for an AC service, and completed the cooling evaluation. I began by verifying system safety and its performance, while inside I’ve flushed and treated drain, outside system has been washed with water and electrical cabinet cleaned out. I mentioned to customer the amount of pine needles the outdoor system has in the bottom of it as it poses a risk for system rotting. I also mentioned the mildew smell coming from indoor unit as well gave options of correcting these concerns. At this time customer is unaware if she will be staying in the home indefinitely and not necessarily interested in the investment as of this time. Please email options to her so she can review further, upon departure left system operating in cooling mode set for 72.
Upon my arrival in Paige I performed a 6 month checkup on one heat pump system. I found everything to be operating properly in both the performance and safety aspects of the system.
Upon my arrival in Paige I performed a 6 month checkup on one heat pump system. I found everything to be operating properly in both the performance and safety aspects of the system. During the evaluation I noticed the heat transfer media coil has quite a bit of rust build up on it. I did inform the customer of this and advised against any major repairs. He said once it’s time he will call us to set up a consultation.
Upon my arrival in Paige I performed a 6 month check up on one heat pump system. During the evaluation I found the indoor heat transfer media coil and the air movement system are both dirty. I also found some bacterial growth inside the air handler. Moving to the outdoor system I found everything operating properly in both the performance and safety aspects of the unit. I went over Solaris and chemical cleanings with the customer as well as the financing we offer with our options. She would like the options emailed over so she can have her daughter look at them with her and will possibly come into the office with help on the financing if she decides to move forward. I asked about renewal and she would like to wait until it’s closer to the renewal date.
Upon my arrival in Paige I performed the 6 month check up on one heat pump system. I found everything operating properly in both the performance and safety aspects of the system.
Upon my arrival in Paige I found the wire terminal going to the voltage enhancement system for the air movement system was burnt not making a good connection. For my benefit to further diagnose the system I replaced the burnt terminal and tested the system. I found the reason the wire terminal burnt is do to the air movement system being faulted. I left the temporary repair for the time being so the tenants will have heat with the current weather moving in. Moving forward I will be getting in contact with the manufacturer in the morning to verify part availability then emailing the repair options to the landlord. I let her know what was going on. I informed her that once part availability is confirmed we will email the options over and she will talk with the owners. System is currently operating but no guarantee it continues to do so without repairs.
Upon my arrival i started with the furnace repair HM8D. On this repair i installed a new combustion exhaust system, new burner assembly, new orifices, new fuel delivery line from the shut off valve, resealed all gas fittings, pulled and chemically cleaned the air movement system, redid wire terminals and installed a new pressure limit switch. After repairs were performed I leaked searched each connection for any gas leaks. Once the system was clear of any gas leaks, I then proceeded to perform a performance and safety testing on the furnace. I checked all amp draws, adjusted fuel pressures, tested for carbon monoxide and checked the temperature split. I found that everything is operating properly at this time. Moving to the barn I performed repair HC12A under the 10yr p&l on the mini split system. I pulled the system apart and installed the new air movement system. Put the system back together and performed a performance and safety testing. I found that the system is operating properly
Upon my arrival I performed the fall evaluation on one furnace system. I found that everything is operating properly at this time. Customer had mentioned the comfort control felt it was not calibrated correctly. I checked the calibration and found that it had been adjusted to +10° on the temperature reading. I adjusted it down 6.5° to adjust it to the proper temperature reading in the home.
Upon my arrival in Paige I spoke with the customer on their concerns with the heating system not operating. I performed my diagnostics and found there is a short in the comfort control wiring that caused the electronic circuit board to fault. I spoke with the customer about their different options for repair and they approved to have the comfort control wiring replaced and also chose HE20E for the electronic circuit board repair. We will have to schedule out a return date to perform both repairs. Customer also signed the system up with our maintenance program but declined to sign their other system up at this time.