AC crapped out on Sunday. Called in for non-emergency service and the tech was on site Monday morning. Problem solved.
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Everything breaks, but we do get lucky sometimes and today was my day. My A/C stopped cooling and I live in Texas. I'm a few years from 80 with a heart condition and it's Friday. I have the home warranty, but they were taking way too long, so I reach out to Centex Air and Heat and two hours later Mr. Powell shows up and within the next hour, he's got it diagnosed and he's got the parts. I'm up and running again. The house is cooling down and I'm just tickle pink. Thank you, Mr. Powell.
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Travis was on time, polite, professional, and gave excellent customer service.
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Emerson was thorough and explained every step. Very respectful of my property.
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Courteous, knowledgeable, efficient. Arrived promptly and was respectful of property. Kept us informed of condition of AC unit.
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Very professional, knowledgeable & polite. Explained the options in depth in easy to understand terms.
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Centex scheduled my service same day and Travis arrived within the designated time slot. Travis took the time to discuss the problem, go over solutions, and walk through the entire process. Travis had exceptional customer service and took pride in his work.
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Upon our arrival we performed the approved repair for the refrigerant pressure control. Recovered all refrigerant from the system, installed new refrigerant pressure control, new filter dryer, purged and pressure tested with nitrogen then brought the system down to a proper vacuum. Recharged the system with 10 pounds of r410a and ran a performance and safety testing finding everything operating properly at this time. I then performed both 6 month check ups on the 2 heat pump systems. Flushed and treated the water removal systems, cleaned and sprayed the electrical cabinets with electrical insecticide, washed the condenser coils with water and verified system safety and performance. Everything’s operating within manufacture specifications at this time.
Upon my arrival I spoke with the customers about their concerns with the auxiliary input shutdown. I performed my diagnostics finding the water removal system had backed up and the iFLO pro was not working. After speaking with tech support we will be replacing the iFLO unit itself and installing a new cartridge. Water removal system is clear for the time being and return will need to be scheduled.
Upon my arrival I spoke with the customer about their concerns with the system not cooling well. I performed my diagnostics finding that the water removal system is tripping at the auxiliary float safety switch, the indoor air filters are extremely dirty and in need of replacement, the air movement system is dirty and the water removal system needs to be rebuilt. I spoke with the customer about my concerns and recommendations. Customer wanted to move forward with just the clearing of the water removal system today. I installed inline access port and cleared the water removal system then install drain pan treatment. Advised that the customer change the filters as soon as possible. System is currently cooling at this time.
Upon my arrival I checked into the concerns the tenants had with the system not cooling below 72°. Performing my diagnostics I found everything on the system is operating properly at this time. When I checked the comfort controls they were both maintaining 71° within the home. I did find the pressures to be slightly off and the condenser coil to be dirty. I washed the condenser coil so I could get a more accurate read on the pressures. I recommend having the systems charge recalibrated and having a yearly maintenance performed in the system.
Upon my arrival I spoke with the customer about their concerns with the system not cooling. Performing my diagnostics I found the voltage enhancement system is faulted causing the outdoor system to not operate. I also found the emergency drain pan had quite a bit of water build up in it due to a restriction on the water removal system. I found the restriction by blowing into the ptrap and when I did so it freed up whatever was blocking its path. I spoke with the customer about my recommendations and they approved HN13A today and would like to set up a consultation given the system is becoming aged so she can start her planning for the replacement. I performed the approved repairs installing a new voltage enhancement system then performing a performance and safety testing on the equipment. Everything is operating properly at this time. customer declined maintenance for now.
Upon my arrival I spoke with the customer about their concerns with the system not cooling. I performed my diagnostics finding that the voltage enhancement system had failed preventing operation of the condenser. Going over my recommendations with the customer he approved HN13D and signed up for maintenance. Performed the repair installing new voltage enhancement system, voltage distribution system, performance enhancement system, redid wire terminals, chemically washed the condenser coil and tested the system. I found everything to be operating within manufacture specifications at this time.
Upon my arrival I spoke with the customer about their concerns with the system not cooling. Performing my diagnostics I found that the voltage enhancement system had failed causing the outdoor compressor to not operate. I spoke with the customer about my recommendations and he approved HN13A today. I performed the repair installing a new voltage enhancement system then ran a performance and safety testing on the equipment. The system is back up and cooling the best it can given its age.
Upon my arrival I spoke with the customer about their concerns with having to kick start the exhaust removal system. Performing my diagnostics I found that the voltage enhancement system was bad and that the exhaust removal systems shaft had some play in it. I spoke with the customer about my recommendations and advised on the systems age. Customer chose to have repairs performed today to get as much life out of the system as they can. I performed the repairs installing a new exhaust removal system, new voltage enhancement system and redid wire terminals. I then performed a performance and safety testing and found that the system is operating the best it possibly can at this time. Customer is aware of our free consultations and financing options. They plan to let this one run as long as possible.
Upon my arrival I looked into the concerns of water leaking from the back mini split unit. After stress testing the system I found water was passing through the drain pan but not coming out of the pipe outside. I pulled the cover from the line set and found rats had chewed through the drain line, insulation and wires going to the unit and water was leaking into the wall. I will be getting quotes put together to email over for these repairs. On the system we are replacing the motor in today I found that the current motor is rattling so hard that it caused the low voltage wire to come off the system and not send power to the thermostat. When we return for the repair we will verify the system no longer has a hard vibration.
Upon my arrival I evaluated (# and type) system(s). I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found (issues). Recommend (replacing/repairing…)
Upon arrival I addressed the customers concern regarding no cooling. I found the common wire connected to the reversing valve terminal on the thermostat. Therefore when cooling was called 24v was sent to the reversing valve terminal that held the common wire popping the 24v fuse and shorting the condenser voltage distributor coil. I was approved to replace the voltage control system & the voltage distribution system. I also replaced the low voltage fuse at the indoor unit. Ran and tested the system in cooling and found no other issues.
Upon my arrival I spoke with the customer about their concerns with the systems error code. Performing my diagnostics I found the code had happened several times. I checked the auxiliary float safety switch in the attic and found that it had water inside of it. Check the system I found it was not draining properly from the drain pan. With the customers approval I cleared the water removal system, stress tested it and treated it. I found the system is operating properly at this time and customer would some options on maintenance and iFLO pro.
Upon my arrival I performed a 6 month checkup on 1 heat pump system. I cleared and treated the water removal system, washed the condenser coil with water, cleaned and treated the electrical cabinet with electrical insecticide. The system is operating properly in both the performance and safety aspects of the equipment. The indoor air movement does need to be for cleaning. Customer doesn’t wish to do anything with this given the systems age and the potential of needing to upgrade in the future.
Upon my arrival I performed a 6 months checkup on 1 heat pump systems. I cleared and treated the water removal system, washed the condenser coil with water, cleaned and treated the electrical cabinet with electrical insecticide. I found they systems performance to be operating with in manufacture specifications at this time. During the evaluation I found that the safety side of the system needs some attention. The auxiliary float safety switch is faulted not shutting the system down when it is tripped and the system has bacterial growth starting inside the air handler. I spoke with the customer about my concerns and he would like the options emailed over to view.
Customer concern was no cooling. After diagnosing the system we found that the ecm motor was not responding to the 24v signal from the thermostat. We were approved to replace the indoor blower motor. We replaced the currently installed motor with one from the truck but it also had an issue where it ran non stop. We then ordered the OEM ecm moto, installed it, verified that the motor spun in the correct direction. Checked delta-t.