Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Tommy was professional, informative and excellent at his job.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
After realizing part of the service was not completed at a previous appointment, he informed me of the oversight and made sure the unit part was cleaned properly. I really appreciate his honesty and integrity.
Overall Experience
Quality
Price
Convenience
Tommy is an excellent technician. He spent time to diagnose the issues we were experiencing and recommended fixes. We have confidence in his expertise and abilities.
Response from Centex Air & Heat:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Overall Experience
Quality
Price
Convenience
Travis was great
Response from Centex Air & Heat:
Thank you for the wonderful review and for taking the time to share your feedback.
Overall Experience
Quality
Price
Convenience
Response from Centex Air & Heat:
We are so glad to hear that you had a good experience.
Overall Experience
Quality
Price
Convenience
Extremely quick service. Will call again.
Response from Centex Air & Heat:
Thank you for the wonderful review and for taking the time to share your feedback.
Overall Experience
Quality
Price
Convenience
Tech was super and nice. He let me know what was wrong and although the repair cost was high ($236) for repairs was high. I would like to know more what repairs cost this much. The weekend call was explained in advance ($195) and the annual maintenance for $199.00 but don’t know what the $236.00 covered. Hourly rate for labor? He wasn’t here very long. Thank you Victor and Clydene Coy
Overall Experience
Quality
Price
Convenience
Was conscience and knowledgeable being very thorough in completing the task.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Professional service and easy to work with. We are happy with the job that was done!
Overall Experience
Quality
Price
Convenience
Upon arrival performed HI2C. Recovered all of the refrigerant, pulled the coil out and replaced the refrigerant pressure control system. Flushed the refrigerant lines, added new hard start kit and Installed new inline filter dryer in the attic close the TXV as recommended. Flowed nitrogen while brazing and pressure tested the system. Checked all components of the system and found them to be good. Brought the system down to a proper vacuum and recharged with new refrigerant. Tested the system and found everything be operating properly and the pressures to be where they need to be.
Upon my arrival in Bastrop, I performed a diagnostic on the A/C system and found that’s system was extremely low got approval to do a leak search and found a leak on the flare connection. Gave customer repair option they went with HJ18A. Performed repair while on site. Recovered the refrigerant and fixed leak. Pressure tested equipment. System passed pressure test. Performed a vacuum and recharged with new refrigerant 6 pounds. Left equipment operating properly. WO-TNFR287572
Upon arrival in Bastrop, I performed the A/C cooling evaluation on system, found all components running and operating properly. Cleaned out water removal system, checked all amp draws, found no bacterial growth, checked all wire connections, voltage enhancement system, voltage distribution system, and refrigerant charge. Also washed out outdoor heat transfer media coil and cleaned body panels. I informed client that he could greatly benefit from a surge protector and a performance hard start kit. Client asked for the estimates to be emailed over and also he was probably going to renew, just not right this second.
Upon my arrival in Bastrop, I found that A/C system had a Broken 24v control wiring to the outdoor system, gave customer options to replace the entire wire but they did not want to go with that option since they are moving in a few months. They choose to do a quick electrical repair and added wire to the system to make a good connection. Did repair and checked operations. System is cooling , filters needs to be replaced, the voltage distribution system looks in bad shape let customer know of this finding. They do not want to do them at this time since they plan to move. WO-TNFR281421
Upon my arrival in Bastrop, I performed the A/C cooling evaluation and found everything operating properly at this time.
Upon my arrival in Bastrop, I performed the A/C cooling evaluation and found that the voltage enhancement system is completely bad on the refrigerant circulation side and very low on the exhaust removal side. System takes 2 different voltage enhancement systems. Also found that the indoor air movement system is dirty. Spoke with the customer about the different repair options and also about Reme halo and surge protection. She will have to get with her husband and get back with us on the repair options and is going to think about the Reme halo. I did inform her that the voltage enhancement comes highly recommend for repair to prevent and damage to the system. As of right now the amps on the compressor are close to over amping. This is an attic furnace with zone control. Will need to transfer TNFRs and email quotes.
Upon my arrival in Bastrop, I performed the A/C cooling evaluation on system, found all components running and operating properly at this time. Units is sealed properly and found no issues with the existing ductwork. Client wants to have the ductwork moved above the I-beam in the loft. I informed Daryl about the situation and he wanted to renew the comfort 1 maintenance plan with Stephanie. Client was not interested in surge protection or Reme halo uv air purification system at this time.
Upon my arrival in Bastrop, I Performed the A/C cooling evaluation and found everything operating properly at this time. Spoke to the customer about adding in Reme halo and he wants option emailed over to think about it. Will need to transfer TNFR and email quote
Upon our arrival in Bastrop we performed HK2A on both A/C systems, chemically cleaned the heat transfer media coils in place and the air movement systems. Sprayed the coils down with bi protect and tested the system. Found everything operating properly at this time. Replaced the drain pan on the carrier unit under the one year install warranty and found no leaks. WO-TNFR284257
Upon our arrival in Bastrop, we performed complete cleaning on indoor A/C system. I pulled and disassembled the air movement system and cleaned and sanitized it outside. I then chemical cleaned the indoor heat transfer media coil and cabinet. I reassembled the air movement system and reinstalled the equipment back into the indoor system. I then sanitized everything after it was in place and then replaced the voltage enhancement system, voltage distribution system, and performance enhancement system. Checked all operations after cleaning was performed, found all components running and operating properly at this time.
Upon my arrival in Bastrop, we performed a A/C cooling evaluation, checked on dehumidifier found that it is working good at this time and is set to 48 percent Humidity in house was at 74 percent humidity The system was set to 73 and was 71 in the home. System had not been running. Took reminder off for the filter on the dehumidifier since it’s the same filter as the unit. Performed maintenance and left equipment operating
Upon our arrival in Bastrop, we Performed the A/C cooling evaluation and found everything operating properly at this time.
WO-TNFR280784 upon my arrival in Bastrop maintaining an A/C unit , we redid drain lines on the roof and reconnected them to the main drain line coming back into the building. Ran water into the drain lines. Went back into the building sealed the flex ducts above the office that had water damage on the ceiling. Cleaned up work area and left equipment on.
Upon our arrival in Bastrop, we performed the A/C cooling evaluation and found everything operating properly. There is not a filter in the attic, we turned the filter reminder off at the thermostat because she said they stay on top of changing their filters out.
Upon our arrival in Bastrop, we performed the A/C cooling evaluation and found that the refrigerant pressure control system is not metering the refrigerant properly and giving me a high superheat and high subcool. Customer believe there is a warranty still with the builder since she just bought the home about a year ago. She’s going to get with the company she purchased it from and see about this and if there isn’t she will get back with us. Will need to transfers TNFRs and email quotes just in case