As always we received Great Service. Travis was very thorough, even changed out our filters for me. Very please with the service the company and employees provide. I will always recommend Centex Air & Heat for all you A/C and Heating issues.
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Travis is always professional, polite and knowledgeable.
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Sawyer was very professional. He diagnosed the issue and was respectful of my home. He made us feel valued as a customer. We did have an issue with the company's handling of a warranty issue, but none of that was Sawyer's fault. He made sure to resolve the issue for us. We are grateful for that.
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Hats off and kudos to Daryl and the installation team for the amazing AC replacement they performed. Was originally looking for a competitive quote and Daryl did a great job of assuring me that Centex was local, that the installation team were Centex employees, and with a great price and turnaround time. With the additional warranty and yearly service agreement, it’s good to know my AC will be in the hands of local professionals for the next ten years (and more!)
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technicians did a great job explaining the service. The job was done in a timely manner, the technicians seemed very experienced in their job duties and did a great job.
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Professional, proficient and extremely knowledgeable service technician. Sawyer checked both systems thoroughly and delivered excellent news. A great business model with customer satisfaction as a priority!
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Travis is an Excellent and through technician and I always ask for him when we need work done on our systems.
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Centex always comes through in a pinch, even for routine check ups. Each technician has been professional, friendly an excellent communicator and listener. They have been our go to for over 7 years and will continue to be our first choice for all HVAC issues.
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Travis was a good representative of your company and explained everything in detail and gave us several options.
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Upon our arrival we removed the failed heat transfer media coil. Installed new heat transfer media coil, new refrigerant pressure control, both drain pans and the filter drier. We purged with nitrogen while brazing, flushed the system with nitrogen to remove all contaminates, pressure tested to 350psi then brought down to a proper vacuum. Once system was under a deep vacuum we introduced new clean refrigerant then ran a performance and safety testing finding the system performing to manufacture specifications at this time.
Upon my arrival I evaluated 1 carrier gas furnace system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet inside. Found no issues at this time. No recommendations at this time.
Upon my arrival I evaluated 1 carrier heat pump system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found no issues at this time. No recommendations at this time.
Upon my arrival I evaluated 1 carrier heat pump system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found no issues at this time. No recommendations at this time.
Upon my arrival I evaluated 1 carrier natural gas furnace system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and tested amp draws on motors. Found temp rise to be a bit low due to fan speed, customer likes it where it’s at, did not adjust. No recommendations at this time. .
Upon my arrival I performed the approved repairs. Removed the failed fuel delivery system, installed new fuel delivery system, redid wire terminals, resealed the gas lines with pipe dope, adjusted fuel pressures, checked temperature rise then verified safety and performance. System is now performing to manufacture specifications.
Upon my arrival I checked into the concerns with the system not heating. Performing my diagnostics I found the fuel delivery system not opening to supply gas to the burner assembly. While verifying part availability the system came on and started heating the home. I spoke with the customer and let him know what was going on. The would like the options emailed over but don’t plan to make any corrective actions at this time and are aware that it can stop working at any time. I performed the 6 month checkup while on site finding everything operating to manufacture specifications at this time.
Upon my arrival I checked into the concerns of the upstairs system freezing over. Performing my diagnostics I found that the voltage enhancement system failed preventing the air movement system to come on and move air across the coil. I spoke with the home owner about concerns and he approved to get the system back operational today. I performed the approved repairs then ran a performance and safety testing finding the system running the best it can given its age. Upstairs unit does need a new air filter installed.
Upon my arrival I performed a 6 month checkup on 1 furnace system. Flushed and treated the water removal system, replaced the air filters, cleaned the flame safety sensor, checked the pressure switch, verified proper fuel delivery and temperature rise then verified system safety and performance. I found everything performing to manufacture specifications at this time.
Upon my arrival I performed a 6 month checkup on 1 furnace system. Flushed and treated the water removal system, replaced the air filters, cleaned the flame safety sensor, checked the pressure switch, verified proper fuel delivery and temperature rise then verified system safety and performance. I found everything performing to manufacture specifications at this time.
Upon my arrival I evaluated 1 carrier heat pump system. Flushed and treated the water removal system. Cleaned the electrical cabinet. Found the heat kit to be faulted with broken coil. Presented options for repair to customer and customer chose the HG6A option. Will return with new heat kit. Office will be in contact to schedule repair date.
Upon my arrival I spoke to the customer about their concerns with error code P5 on the Mitsubishi cassette unit. Performing my diagnostics I found that the condensate pump has failed causing the drain pan to back up and trip the float switch. I disassembled the system today to verify access to the condensate pump and left it disassembled upon the customer's request so heat can clean the indoor coil. Customer did approve a repair while on site today and parts are on order.
Upon my arrival I performed a 6 month checkup on 1 furnace system. Flushed and treated the water removal system, replaced the air filters, cleaned the flame safety sensor, checked pressure switches, verified proper fuel delivery and temperature rise, checked for carbon monoxide then then verified system safety and performance. I found everything performing to manufacture specifications at this time.
Upon my arrival I evaluated 1 carrier heat pump system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found voltage enhancement system to be reading right at threshold of being low, recommended replacement to customer and he said he would take care of it he’s it goes out. Found no further issues with system. Customer renewed comfort 1 membership.
Upon my arrival I checked into the customers concerns with the system freezing over . Performing my diagnostics I found that the voltage enhancement system has failed blowing one of the terminals out causing a reverse rotation on the air movement system. With the air movement system spinning backwards it is preventing heat transfer to happen across the heat transfer media coil which results in the system freezing over. I spoke with the customer about my concerns and went over repair options and cleaning quotes. Today they approved to get the system back cooling and would like the cleaning quotes emailed over. I performed the approved repair then tested the system finding it performing the best it can until a cleaning can be performed.