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Gene was great. Didn’t try to sell me on something I didn’t need..
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We like the service people that Centex sends out. They make sure our systems are working well.
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We LOVE having Travis service our home. First time with Gene and he is just as wonderful. Thank you Centex Air and Heat for providing great staff and excellent service.
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Travis and another guy (I'm so sorry I'm forgetting his name!!!) did a lot of work on our 2 A/C units. Very nice, polite, answered lots of questions. Clean and professional appearance. So grateful for their work! Your team was so kind as to bring over 2 window units to get us through a week of no A/C. A super nice guy installed them (his son's name is Colton). Very friendly. Can do attitude. Rapid response. Problem solver onsite. Great member of your team. Really appreciated everyone.
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We had a very pleasant experience with Centex and would recommend the company to everyone for their heating and air conditioning needs. Every single person we dealt with was very professional and highly qualified for their position. We have nothing but praise.
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Travis is very polite and professional. We were notified prior to arrival, he was on time, and VERY detailed. He explained everything well and we appreciate the customer service that has been provided. Thank you Travis and Centex for hiring great staff!
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The person who took the call had great customer service. Very helpful and willing to answer questions. Provided support to get technician to us in a prompt manner. Then the technician was very friendly, helpful and gave us all our options. Great overall service by everyone.
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Gene was great to work with. Very knowledgeable and helpful.
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Travis was polite and professional. He sat down with me and explained in detail our options. I was very satisfied with his professionalism.
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Upon my arrival I evaluated 1 heat pump system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found no issues.
Upon my arrival I found that the comfort control was still reading very 100° in the home. This is way too far out to allow for any adjustments to the system. Customer approved to have the comfort control replaced today. I installed the new comfort control, properly set it up, tested the system and helped customer link it to the app. System is now cooling and operating within manufacture specifications.
Upon my arrival I spoke with the customer about their concerns with the system not operating. Performing my diagnostics i found that there is a breaker panel located in the attic that has a bad breaker not allowing high voltage to the system. Customer has an electrician coming in the morning to correct the breaker and will call up back out to finish diagnosing the system.
Arrived in Smithville for AC Maintenance, Upon my arrival I completed repair HN13E. I installed new voltage enhancement system, performance enhancement system, voltage distribution system, redid wire terminals, chemically washed the condenser coil, charged the system to its proper calibration with 2lbs of refrigerant. I then ran a performance and safety testing on the system finding everything it be operating properly at this time.
Arrived in Smithville for AC Maintenance, Upon my arrival I spoke with the customer about their concerns with the system leaking water. Performing my diagnostics I found that the water removal system was not backed up. I checked the system primary drain pan and found that the condensation is building up in the opposite side of the drain port. The systems emergency drain pan is no longer sealed tight and is allowing the condensation to leak from underneath. The condensation is entering the emergency drain pan due to the system being extremely rusted on the bottom side and the system is now starting to come apart in the center between the coil and blower housing. Given the systems are my recommendation is to have the unit replaced and a new emergency drain pan installed. Spoke with the customer about my concerns and they would like a consultation set up.
Arrived in Smithville for AC Repair, Upon my arrival I performed my diagnostics on system #1 to find the cause of the unit freezing over. I found that the system was low on refrigerant. Spoke with the customer about what I found and went over adding refrigerant back to the system. Customer approved to have the system recalibrated to the manufacturer specifications on the refrigerant charge. I added 3lbs of R410a to the system to bring it back to proper performance standards. After completing this I verified the systems operation and found it to be performing very well at this time. Customer would like the office to reach out and set up a leak search and go over the pricing of the leak search.
Arrived in Smithville for AC Maintenance, Upon my arrival I evaluated 2 strait cool systems. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found unit #1 heat transfer media coil completely frozen and we were unable to perform an evaluation. An after hours was scheduled to perform a diagnostic. System #2 the voltage enhancement system for the outdoor condenser was found low. The customer wants to wait until 6/7/25 to make a decision about replacing the voltage enhancement system.
Arrived in Smithville for AC Repair, Upon my arrival I evaluated 1 straight cool furnace system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found the system was low on refrigerant and the voltage enhancement needs to be replaced. spoke with the customer about my recommendations and she approved HN13E. Return is scheduled 6/10/25 starting at 7:00am with customers approval.
Arrived in Smithville for AC Service, Upon my arrival I evaluated 1 strait cool split system . I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found no issues at this time.
Arrived in Smithville for AC Maintenance, Upon arrival we spoke with the customer and they explained that the system was not cooling properly during our diagnostic we found that the breaker to the outdoor unit was tripped. During further investigation we found that the refrigerant pumping system was shorted to ground. The customers windows would not accommodate our window units. We will return on 6/4/25 to perform repairs. The repairs will be covered under the full warranty.
Arrived in Smithville for AC Repair, Upon my arrival I evaluated 1 package furnace system and 1 heat pump split system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found the upstairs system to be low on refrigerant. Recommended adding refrigerant to the system to bring the pressures to manufacture specifications. Customer approved over the phone to add refrigerant to the system today. System took 2 pounds to bring to proper calibration and found no signs of any leaks today. r
Arrived in Smithville for AC Maintenance, Today I arrived and found primary flood safety triggered, however drain pan dry. I stress tested drain using 2 gallons of water, system flows well. I then checked indoor heat exchanger and found that it’s clean, filters are dirty but not terribly, system cooling pressures are completely on target. I think the drain may have been clogged by sludge at one point or another and as the day progressed worked its way out. Customer will keep an eye on it and call if issues persist.
Arrived in Smithville for AC Repair, Upon my arrival I spoke with the customer about their concerns of a blank thermostat. I performed my diagnostics finding the water removal system was backed up causing the auxiliary float switch to trip. While I was inspecting the rest of the indoor system I did find bacterial growth inside the air handler. I spoke with the customer about what I found today and went over repair options. They were not interested in having Solaris installed but would like the system cleaned. Customer chose to go with HK2C and signed the system up for maintenance. With the options the customer chose today I did clear the water removal system and treated it. I then verified system came on and was operating properly in cooling. Moving forward we will need to schedule a return visit for 1 tech 2.5/3 hours to perform the approved repairs. System is in an attic so the morning time would be best for this repair.
Arrived in Smithville for AC Maintenance, Upon my arrival I found that the emergency drain pan was full of water. Performing a diagnostics I found that the insulation in the blower box had came loose restricting the air movement system causing the coil to freeze up. I secured the insulation back to the furnace using metal strapping and tested the system. I found the system is operating within the manufacture specifications at this time. I also cleared the water from the emergency drain pan while on site.
Arrived in Smithville for AC Maintenance, Upon my arrival, I performed a six month check up on two systems. I found everything to be operating properly in both the performance and safety aspects of the equipment.