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Travis was on time, efficient, and a polite young man. This is a great company with great employees you can have confidence in. We just renewed our service contract for the third year!
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Emerson was very professional and explained everything that he was doing. Asked if I had filters and offered to change them for me.
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Gene was great. Didn’t try to sell me on something I didn’t need..
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We like the service people that Centex sends out. They make sure our systems are working well.
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We LOVE having Travis service our home. First time with Gene and he is just as wonderful. Thank you Centex Air and Heat for providing great staff and excellent service.
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Travis and another guy (I'm so sorry I'm forgetting his name!!!) did a lot of work on our 2 A/C units. Very nice, polite, answered lots of questions. Clean and professional appearance. So grateful for their work! Your team was so kind as to bring over 2 window units to get us through a week of no A/C. A super nice guy installed them (his son's name is Colton). Very friendly. Can do attitude. Rapid response. Problem solver onsite. Great member of your team. Really appreciated everyone.
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We had a very pleasant experience with Centex and would recommend the company to everyone for their heating and air conditioning needs. Every single person we dealt with was very professional and highly qualified for their position. We have nothing but praise.
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Travis is very polite and professional. We were notified prior to arrival, he was on time, and VERY detailed. He explained everything well and we appreciate the customer service that has been provided. Thank you Travis and Centex for hiring great staff!
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The person who took the call had great customer service. Very helpful and willing to answer questions. Provided support to get technician to us in a prompt manner. Then the technician was very friendly, helpful and gave us all our options. Great overall service by everyone.
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Upon my arrival I checked into the customers concerns with the systems leaking water. After stress testing both units with water several times I found the condensate pumps are doing their job and pumping water from the system. While I was checking the units I found them to be blowing warm air. I checked the systems pressure and found it low on refrigerant. I spoke to with the customer about my concerns and went over the different leak searches that could be performed. Customer chose to have the UV leak dye performed. I installed UV leak dye into the system then added 2.5 pounds of R410a back to the system. System is now showing ok pressures with an ok temp split. This will allow the unit to run enough so we can return to perform the leak search. Recommend scheduling 1-2 weeks from today.
Upon my arrival, I checked into the customers concerns with the indoor system freezing over. After allowing the system to thaw out a little longer, I found that it was low on refrigerant. I spoke with the customer about my concerns and recommended adding charge to the unit and with their approval I did so. After acquiring the proper sub, cool value, and then checked the system’s temperature finding the unit is now cooling well. I did find that the indoor coil has become dirty due to pulling air from underneath the home and recommended having the gap sealed with spray foam. Customers are currently in the process of building a home and don’t plan to be in there but a couple more months and would like to not have to put any more money into it if they don’t have to. There is potential that they may look into using us to quote putting in the new system on their new home. I left customers with a card so they could reach out.
Upon my arrival I performed the approved repairs for the refrigerant leak at the refrigerant pressure control bypass tube. I recovered all refrigerant from the system, flowed nitrogen while brazing, fixed the leak at the bypass tube, installed new inline filter dryer closest to the indoor unit, installed new piece of copper where old filter dryer was located, pressure tested the system to 360psi with nitrogen, evacuated nitrogen after pressure test was shown to be tight, brought the system down to a proper vacuum and while in the process performed a triple evacuation service by breaking vacuum 3 times with nitrogen to insure no moisture is present within the system, once I obtained the proper vacuum below 500 microns I recharged the system with 12lbs of r410a refrigerant. I then ran a performance and safety testing checking pressures and amp draws. After verifying pressures were could I pumped the system down and installed acid preventatives for a longer compressor life. System calls f
Performed replacement of basic, refrigerant pressure control as quoted on previous trip. Replaced pressure control, filter, dryer, and recharge system to factory spec with 2.5 pounds of R410a. (System was pumped down on previous visit.) acquired 10° sub cooling and 21° delta T.
Upon arrival we checked into the concern that the comfort controller was blank and system not operating. During diagnostics we noticed the 5 amp low voltage fuse was popped. No obvious low voltage short. Used a resettable 5 amp fuse and jumped thermostat wires to trigger operation and fuse did not pop. Replaced blown fuse with new 5 amp fuse. System started up and ran without blowing fuse. Checked system pressures and it is operating at manufacturers specifications.
Upon my arrival, I performed the approved repairs. I recovered all refrigerant from the system for proper disposal, purged with nitrogen while brazing, repaired the leak on the bypass tube for the refrigerant pressure control, installed new filter dryer, pressure tested with nitrogen to 360 psi, installed performance enhancement system, evacuate nitrogen, then put the system into a vacuum. I performed a triple evacuation service breaking with nitrogen and bringing down to a vacuum three times to verify all moisture and contaminants are out of the system. After obtaining the proper vacuum on the system, I installed acid preventatives and recharged to manufacture specifications. I then turn the system on for performance and safety testing to finish out charging the system to the proper sub cool value as well as verifying proper amp draws on the system. I found everything operating within the manufacture specifications at this time.
Upon my arrival I performed a 6 month checkup on 2 heat pump systems. Flushed and treated the water removal systems, washed condenser coils using water, cleaned and treated the electrical cabinets with electrical insecticide then verified system safety and performance. I found the upstairs system operating to within manufacture specifications at this time. The down stairs unit I found it showing signs of low refrigerant charge. I spoke with the customer about adding refrigerant and he approved to do so. As I started to add refrigerant I found that the low side pressures became very high, superheat dropped very low and the sub cooling stayed the same. I quit adding refrigerant at this point and found that the refrigerant pressure control is not metering refrigerant properly. I went over my concerns with the customer and the age of the equipment. He is going to have to think about what he would like to do and is currently going to limp the system along. I did not charge for the refrigera
Performed complete system cooling evaluation. Found unit with less than desirable temperature differential and in adequate subcooling and superheat due to age and condition. Briefly discussed with homeowner, and he is fully aware that system is not operating to a high capability. System replacement will be needed in the near future. Customer renewed comfort one.
Performed single system cooling valuation on straight cool down flow split system. Found unit in good working order and operating within manufacture specifications at this time. Recommend keeping vegetation away from condensing unit outside to allow for better airflow and less vegetative buildup inside condenser.
Upon my arrival I performed the UV leak dye search. I found a leak present around the bypass tube for the refrigerant pressure control. In order to verify exactly where the leak was at given the area it was in I whipped away the uv dye and sprayed the area with soap bubbles. The leak is coming from where the bypass tube is brazed into the suction line. Customer was not present at the time of the leak search but we did speak over the phone. I will get the repair options emailed over and follow up Monday to answer any questions about the options. System does still have good charge in it at this time.
Performed die leak search and found die present at thermostatic expansion valve. Brass cap has a crack and is leaking. Performed system recovery of refrigerant remaining in system and shut down king valves. Homeowner opted for option HI2B. Parts are on order from RMI San Antonio.
Upon my arrival I evaluated 1 Heatpump system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found no issues.
Upon my arrival I performed 6 month checkups on 2 heat pump system. I flushed and treated both water removal systems, washed condenser coils using water, cleaned and treated electrical cabinets with electrical insecticide, installed new refrigerant caps on both systems then verified systems safety and performance. I found unit #2 to be low on refrigerant. I charged the system to the proper sub cooling value using 2 lbs of R410a refrigerant. The refrigerant will be included with the previous repairs with no additional charge. I also noticed that the systems were set to 70° for cool and both displayed an indoor temp of 67°. After checking the comfort control settings I found the systems were set up for dehumidification when they are not equipped to do so. I turned the function off and they will monitor if it continues to come on for cool when the demand is not about the set temp.
Upon my arrival i performed a UV dye leak search with black light. During my leak search I found that there is a leak coming from the bypass tube for the refrigerant pressure control. Given the customer is not onsite today I will email the options over and follow up with any questions they may have concerning the options.
Upon my arrival I evaluated 1 Heatpump system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found no issues.