We LOVE having Travis service our home. First time with Gene and he is just as wonderful. Thank you Centex Air and Heat for providing great staff and excellent service.
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Travis and another guy (I'm so sorry I'm forgetting his name!!!) did a lot of work on our 2 A/C units. Very nice, polite, answered lots of questions. Clean and professional appearance. So grateful for their work! Your team was so kind as to bring over 2 window units to get us through a week of no A/C. A super nice guy installed them (his son's name is Colton). Very friendly. Can do attitude. Rapid response. Problem solver onsite. Great member of your team. Really appreciated everyone.
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We had a very pleasant experience with Centex and would recommend the company to everyone for their heating and air conditioning needs. Every single person we dealt with was very professional and highly qualified for their position. We have nothing but praise.
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Travis is very polite and professional. We were notified prior to arrival, he was on time, and VERY detailed. He explained everything well and we appreciate the customer service that has been provided. Thank you Travis and Centex for hiring great staff!
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The person who took the call had great customer service. Very helpful and willing to answer questions. Provided support to get technician to us in a prompt manner. Then the technician was very friendly, helpful and gave us all our options. Great overall service by everyone.
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Gene was great to work with. Very knowledgeable and helpful.
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Travis was polite and professional. He sat down with me and explained in detail our options. I was very satisfied with his professionalism.
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Was able to arrive early and finished up in a timely manner.
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Gene did an outstanding job servicing my furnace. As always an excellent job by Centex Mechanical. On time, clean and great explanations.
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I really enjoy the professional knowledge Gene has and his politeness. We have used Centex Air & Heat for 5 years and have referred them to others.
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Upon my arrival I performed a 6 month checkup on one heat pump system. I found that everything is operating properly in both the performance and safety aspects of the equipment. Left the thermostat set to 78° in cooling.
Upon my arrival I performed a 6 month checkup on one heat pump system. I found that everything is operating properly in both the performance and safety aspects of the equipment. Left the thermostat set to 78° in cooling.
Upon my arrival I performed a 6 month checkup on one straight cool furnace system. Before starting the evaluation the customer asked that I look into a beeping sound coming from the attic space. I found that the leak breaker on her water heater is the alarm she is hearing. This has nothing to do with any of our equipment and she will be calling a plumber to take a look at it. Completing the evaluation I replaced the cartridge for the iFLO pro and found everything to be operating properly in on the performance and safety aspects of the equipment.
Today I arrived and met with the homeowner. I completed the evaluation today, began by verifying system safety and its performance. I then flushed and treated the indoor water removal system. While servicing the outdoor system I cleaned the electrical cabinet and washed the unit using water. While onsite I also changed the indoor carrier air cartridge provided by customer, upon completion I left system set for auto following customers schedule.
Today I arrived and met with the homeowner. I completed the evaluation today, began by verifying system safety and its performance. I then flushed and treated the indoor water removal system. While servicing the outdoor system I cleaned the electrical cabinet and washed the unit using water. Upon completion customer renewed infinity plan today, left unit in cooling mode set for 78.
Upon my arrival I found the water removal system was backed up. I turned this into a cooling evaluation and cleared the water removal system. I found everything to be operating properly in both the performance and safety aspects of the equipment. I went over iFLO pro with the customer and left a pamphlet for them to look over. Will follow up next week.
Upon my arrival I found the water removal system was backed up. I turned this into a cooling evaluation and cleared the water removal system. I found everything to be operating properly in both the performance and safety aspects of the equipment. I went over iFLO pro with the customer and left a pamphlet for them to look over. Will follow up next week.
Upon arrival I met with Steve. Concern of blank thermostat, I found unit drain clogged. Customer approved drain cleaning, he also reenrolled in the comfort plan. I then cleaned drain and began evaluations. Began by verifying system safety and its performance. I then flushed and treated the indoor water removal system on both units. While servicing the outdoor systems I cleaned the electrical cabinet and washed the units using water. I spoke with Elena about indoor units being dirty and would recommend a cleaning. Please email estimates for cleaning, upon departure I left both systems following schedule.
Upon my arrival in Smithville, for air conditioning tune-up. We recovered all refrigerant, removed the heat transfer media coil for chemical cleaning, installed new voltage enhancement system, voltage distribution system, added performance enhancement system, broke down air movement system for chemical cleaning, redid wire terminals, chemically washed the condenser coil, replaced the refrigerant metering device and cleared the tree surrounding the condenser. We then reinstalled the heat transfer media coil, air movement system, replaced the filter dryer, purged with nitrogen while brazing and put the system under a nitrogen pressure test. After verifying the system is tightly sealed we evacuated the nitrogen and out the system under vacuum. We resealed the case coil to the plenum, replaced the comfort control wire from the condenser to the exterior wall, ran it inside liquid tight to prevent damage from the sun and wrapped new Armaflex around the suction line outside.
Upon my arrival in Smithville, for air conditioning tune-up. We recovered all refrigerant, removed the heat transfer media coil for chemical cleaning, installed new voltage enhancement system, voltage distribution system, added performance enhancement system, broke down air movement system for chemical cleaning, redid wire terminals, chemically washed the condenser coil, replaced the refrigerant metering device and cleared the tree surrounding the condenser. We then reinstalled the heat transfer media coil, air movement system, replaced the filter dryer, purged with nitrogen while brazing and put the system under a nitrogen pressure test. After verifying the system is tightly sealed we evacuated the nitrogen and out the system under vacuum. We resealed the case coil to the plenum, replaced the comfort control wire from the condenser to the exterior wall, ran it inside liquid tight to prevent damage from the sun and wrapped new Armaflex around the suction line outside.
Upon my arrival in Smithville, for an AC service, the customer had concerns with the HVAC system not cooling. I performed a diagnostics and found that the system was not being supplied with high voltage. I checked the breaker panel and the 30amp fuse was turned off to the outdoor system. Before turning it on I verified the refrigerant circulation pumping system was not grounded and the voltage enhancement system was good. After supplying high voltage to the outdoor system I tested its operations and found everything operating properly at this time. I spoke with the customer about what I found today and also went over our maintenance program. She is interested in joining it again but the ac just went out in her car so she wants to that fixed first being she is month to month on expenses. I will follow up next month about the maintenance program.
Upon my arrival in Smithville, for an air conditioning evaluation. I began by verifying system safety and its performance. I then flushed and treated the indoor water removal system. While servicing the outdoor system I cleaned the electrical cabinet and washed the unit using water. Upon departure left system in cooling mode set for 77 currently 71 inside.
Upon my arrival in Smithville, for an air conditioning evaluation. I began by verifying system safety and its performance. I then flushed and treated the indoor water removal system. While servicing the outdoor system I cleaned the electrical cabinet and washed the unit using water. I had a few concerns regarding both systems today. I gave options to the customer to correct early stages of bacteria inside the main house unit, installing a performance enhancement system on the main house unit as well. Regarding the guest unit I recommended unit replacement due to the age being from 1996 and the air movement system bearings have leaked out oil, I have options to replace motor however customer would like comfort consultant to come out and give replacement estimate.
Upon our arrival in Smithville, for an AC service, TP removed all of the piping for the water removal system. Installed all new 3/4' PVC piping, new traps, new access ports, new ball valves for sectioning off the drain lines when clearing, insulated the pipe of each unit, added supports to prevent any sagging. Replaced all fittings and stress tested the system. Water removal system is now flowing properly with no restrictions. GA recovered the remaining refrigerant from the system, exposed section of piping that was leaking, replaced a section of copper, resealed the liquid line, installed refrigerant drier in the attic per installation manual, pressure tested system to 415psi using nitrogen and verified no leaks within system at time of repair, evacuated system and purged using nitrogen a total of 4 times to adequately dehydrate the system, isolated system and performed a decay test for 10 minutes and maintained 700 microns. After verifying evacuate
Upon my arrival in Smithville, for air conditioning tune-up. Customer had 3 concerns. 1- downstairs registers have a 10+ degree differential when system is on. That is strictly due to the system. The system contains 3 zones all which are operated separately or simultaneously. 2- furnace doesn't work. I tested both upstairs and downstairs multizone systems and found them to be working in both heating, cooling, and auxiliary heating. 3- the condensation drain on upstairs unit is broken. This drain had to have been broke by force, either stepping on, or hitting/striking the drain. The drain pan must be replaced in order to re thread a new drain portion onto it as the amount of force to have broken it most definitely may have cracked the inner lining. As of this time left downstairs unit in auto mode.