This review has nothing bad to say about Mitch, our technician. He did the best he could. But our Fujitsu heat pump system (3 mini splits and one outside condenser unit) has never worked properly. We bought it from Hendrix in 2018 and it is still under warranty for parts, but not labor. Last year a whole team of techs came and spent all day investigating a coolant leak, said it was an installation problem that they fixed, and did not bill us. The units continued to under perform the next winter and summer. This year they spent most of 2 days and could not fix the problem. Our labor bill was over $1,000. We really question why Hendrix recommended this system in the first place. The reviews are terrible online. And we were unhappy that we had to pay the labor costs when the problem was not fixed. So I would advise anyone to look at online reviews of HVAC products before investing so much money in one. The heat pumps seem to me to be finicky, pricey to service and repair, and actually did not seem to save us on utility bills over our gas furnace. Disappointed is an understatement.
