Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
The staff was exceptionally efficient and professional. They were quiet and neat.
Overall Experience
Quality
Price
Convenience
Very knowledgeable and took the time to answer all of our questions.
Overall Experience
Quality
Price
Convenience
Conducted heating maintenance visit for both units. At this time, both units are operating as they should. Cleaned outdoor coils on condenser units. Mechanically at the condenser at this time, everything is testing great. Up in the air handler for the upstairs unit everything was working great as well. For the downstairs air handler, customer inquired about options for the condensation drain line. He stated earlier in the summer it filled with water. Since then, customer has been blowing out condensation drain line every couple of days. Further inspection showed no blockage in the conversation drain line. Indoor coil was clean as well. Primary drain pan did show some residue. Advised customer that more than likely, there was a blockage in the condensation drain line, but since it was remedied and no signs of flow issue were found he should not need to blow it out every few days. Customer also inquired about a condensation pump . After explaining this to the customer, he decided he want
System not heating. Found failed thermostat in heating mode. Thermostat was purchased by homeowner and installed by a different company. System is in need of a new thermostat.
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Performed inspection in heating. No issues found at this time.
Performed inspection in heating. Found a high external static pressure due to existing air filter. Filter size needed is 20x30x3. Can be found on Amazon or filterbuy.com Thickest filter acceptable with existing return box is up to 3”. No other issues found.
Returned and replaced the blower control board. Performed a membership maintenance on both systems. I found the 3 ton unit had a bad capacitor for the compressor. I replaced the capacitor and the units are operating properly at this time.
Performed inspection in heating on 3 units. No issues found at this time.
Performed inspection in heating. Rinsed outdoor coils. No issues found at this time.
Performed inspection in heating. No issues found at this time.
DESCRIPTION Platinum Cool Home Membership - 2 Systems Includes two maintenance visits per year Front of the line, priority service over everyone else, guaranteed service within 24 hours Discounted $37 diagnostic fee (versus regular diagnostic fee of $97) No weekend or after hour fees 100% of your protection plan goes toward your future system replacement (capped at $1,500) 10% Discount on any repair work needed $200 Discount on Home Performance upgrades https://www.idealairaz.com/flipbook/cool-home/?page=1
Performed heating inspection. No issues found at this time.
Performed an AC check on the system. I found it was low on charge and found the indoor coil is leaking. The homeowner is going to move forward with system replacement.
