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I needed to redo entire AC system and change location. Ideal Air was able to redesign it and address all my concern. They are highly skilled and professional. Job was done within the timeframe and original set. They went above and beyond making sure the house is protected from any construction dust or scratches.
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Alex was super knowledgeable, friendly, and very fast with the repair. He also let me know about other potential issues that may come with the unit in the future. Thank you Ideal Energy for the amazing service. Looking forward to working with you again!
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AC went out last night, so I called Ideal Air early in the morning and Matt came out in the afternoon and got it up and running in no time. Great price and service. Highly recommend!
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Matthew was very friendly and helpful. We always have a great experience with ideal energy!
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Matt displayed professional appearance and conduct. Seasonal maintenance identified several items that should be addressed on a seven year old system. Based on interactions with many various contractors, I have confidence in Matt's diagnosis, solutions, and work. Rating "cost / pricing of service" is subjective sans a known cost for the same work from another contractor. Therefore, I will omit that rating.
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Camari Douglas did an amazing job. He was very professional. When he was done he explained everything he did so that I could understand it. Very nice young man.
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We had the pleasure having Matthew service our AC unit. He was friendly, professional, respectful and impeccable work ethic. He took plenty of pictures of what was wrong and recommended the fixes. Just an awesome experience with such great spirit, thanks Matthew :-)
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Reset Electrical Device & Verify Operation Reset breaker, thermostat or other electrical device Verify system operation and determine root cause of issue If intermittent issue collect data on possible causes and document Non Members: 90 day parts + labor warranty on all repairs Cool home members: 2 year parts + labor warranty on all repairs Thermostat settings adjusted/ reset. Upon arrival Heat pump did not operate in heating only in cooling.
- Mitsubishi Diamond Elite Extended Warranty - $2,000 Federal Tax Credit Qualifying System - Tax Credit Available on Insulation
Bosch installation, duct sealing and insulation installation in Phoenix AZ
1st Year Cool Membership visit: Inspect condensate drain line System temperature split Test indoor & outdoor capacitors Check compressor & fan motors Inspect control boards Check electrical connections Inspect fan blade system Check system static pressure Clean or replace filters Inspect duct connections & insulation levels DESCRIPTION Preferred Cool Home Membership - 1 System Includes two maintenance visits per year for 1 system Front of the line, priority service over everyone else, guaranteed service within 24 hours Discounted $37 diagnostic fee (versus regular diagnostic fee of $97) 100% of your protection plan goes toward your future system replacement (capped at $1,000) https://www.idealairaz.com/flipbook/cool-home/?page=1 (0)
Completed check up on both furnaces. At this time, both furnaces are operating with inspect. Customer will be presented with recommendations for condensate safety switches. Spoke to customer about one of the units safety switch, and drain line that was not built properly. Also briefly checked out, condensers for both units, capacitors, and contactors. At this time all of those check out. Customer seemed interested in obtaining primary drain line safety switches possibly at next visit before the AC season starts.
Service. Warranty parts and labor. Replaced reverse flow sensor x2
I checked the system and found it operating properly. The homeowner was hearing the compressor start, and that was the humming she heard. And the blower operated a little different than the homeowner was used to as to where it had a slower ramp compared to the original motor. I advised the homeowner on the new operations and the unit is operating properly
Preferred cool membership visit: Clean & rinse outdoor coil Apply UV protectant to outdoor unit (if plastic) Inspect condensate drain line System temperature split Test indoor & outdoor capacitors Check compressor & fan motors Inspect control boards Check electrical connections Inspect fan blade system Check system static pressure Clean or replace filters Inspect duct connections & insulation levels
Check the unit and found the blower wheel is starting to come apart and making a noise. The homeowner is going to have his home warranty company come out and replace the blower wheel.
Platinum Cool Home Membership Visit: Clean & rinse outdoor coil Apply UV protectant to outdoor unit (if plastic) Inspect condensate drain line System temperature split Test indoor & outdoor capacitors Check compressor & fan motors Inspect control boards Check electrical connections Inspect fan blade system Check system static pressure Clean or replace filters Inspect duct connections & insulation levels
