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I needed to redo entire AC system and change location. Ideal Air was able to redesign it and address all my concern. They are highly skilled and professional. Job was done within the timeframe and original set. They went above and beyond making sure the house is protected from any construction dust or scratches.
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Alex was super knowledgeable, friendly, and very fast with the repair. He also let me know about other potential issues that may come with the unit in the future. Thank you Ideal Energy for the amazing service. Looking forward to working with you again!
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AC went out last night, so I called Ideal Air early in the morning and Matt came out in the afternoon and got it up and running in no time. Great price and service. Highly recommend!
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Matthew was very friendly and helpful. We always have a great experience with ideal energy!
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Matt displayed professional appearance and conduct. Seasonal maintenance identified several items that should be addressed on a seven year old system. Based on interactions with many various contractors, I have confidence in Matt's diagnosis, solutions, and work. Rating "cost / pricing of service" is subjective sans a known cost for the same work from another contractor. Therefore, I will omit that rating.
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Camari Douglas did an amazing job. He was very professional. When he was done he explained everything he did so that I could understand it. Very nice young man.
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We had the pleasure having Matthew service our AC unit. He was friendly, professional, respectful and impeccable work ethic. He took plenty of pictures of what was wrong and recommended the fixes. Just an awesome experience with such great spirit, thanks Matthew :-)
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Overall Experience
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I replaced compressor with own compressor, and I also replaced outdoor filter dryer. Pressure tested equipment and verified good vacuum. Re-charged system with 8lbs 1oz and I added 12oz to adjust charge. System is now operating as it should.
The suction line was sweating dripping into the filter. But the main problem was the condensate was clogged at the Y connection under the sink. Cleared the condensate and the unit draining properly.
- IRA Federal Tax Credit on insulation projects - Individual qualifications vary - Discount available for check payment *CLICK "VIEW MORE" on each line item to view included improvements
Verified zone three master bedroom damper motor is bad. Unfortunately this is an April air and it’s not a serviceable part and would need to be completely replaced. The replacement would be a Honeywell that is serviceable if it has a future issue. I found the unit ducted incorrectly, compromising the systems, efficiency and capacity. I left a proposal for the ductwork, replacing the supply and return Plenum and tapping them from the proper locations to achieve unit efficiency and longevity.
Unit. It cooling, found that 240v are not present at the disconnect. Traced voltage back and at the electrical panel all breakers appear to have voltage present. Appears that there is a voltage drop somewhere between the electrical box and the condenser unit outside. I have recommended to contact an electrician.
Platinum Cool Home Membership - 1 System Includes two maintenance visits per year Front of the line, priority service over everyone else, guaranteed service within 24 hours Discounted $37 diagnostic fee (versus regular diagnostic fee of $97) No weekend or after hour fees 100% of your protection plan goes toward your future system replacement (capped at $1,500) 10% Discount on any repair work needed $200 Discount on Home Performance upgrades https://www.idealairaz.com/flipbook/cool-home/?page=1 Unit to kitchen was an electrical reset at the thermostat, and now is up and running. Unit to bedrooms needs a blower motor, and customers also have an appointment scheduled for replacement options. It is set for tomorrow arrival time new 9-11 am.
Replaced float and tightened c wire at furnace that leads to outdoor unit.
Repaired drain line (cut off 2” of pvc) Replaced thermostat with T6 (no T4 on truck)
Arrived to home Checked system Found indoor coil ruptured SNU - Run Tru by Trane
Arrived to home Checked thermostat Checked unit Found compressor over heated Cooled Checked windings (close together - damaged windings) System started back up Cooling at this time
Arrived to home Checked thermostat Found error 166 Checked AHU Verified error Ran open and closed tests Verified error is correct
I installed mini white pump and new vinyl tubing to unit
I established ac overcool max to 2 degrees overshoot, I also adjusted temp on differential to 1.5 degrees and put call for 2nd stage at a 3 degree offset. I set fan speed to 48k and tested equipment. System is operating fine, and monitored active dehumidification during operations.
