Great response time and arrival time. Courteous, thorough and helpful with the questions I asked. Thank you
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The crew was excellent. The work was superb. I will recommend them to friends and family
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Technician was knowledgeable and had the right equipment to test my multi zone system.
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Matt did a very professional job . I felt very comfortable having Matt at my home.
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We had this company install our AC unit, new ducts, and new insulation in 2012. They conduct our annual inspections and provide professional staff to represent their company and products. Excellent company and products.
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Did not show at the agreed time and didn’t communicate well. Once I called the office communication picked up with notifications and a phone call were received. Great tech services and solution provided. 5 stars service if I didn’t have to call the office after my 8-10 window no show,
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From the beginning, they were easy to work with and great about answering all my questions. They were extremely careful cover their walking path so as to not leave a mess or damage the floor. They cleaned up afterward and was an all-round great crew to work with. 100% glad I chose Ideal
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Michael is a pro. Handled a complicated job very well and with ease. Clean up was great and our system’s airflow is greatly improved.
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Very happy with the customer service from Ideal.
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After getting quotes from 5 different vendors I went with Ideal because they were the most recommended in my neighborhood and they had a decent price for insulation in the house. They quoted me a much larger scope with a new AC unit and when I declined that they were not pushy. I like how knowledgeable they are about trying to make a home more green and saving me money. If I needed HVAC work I will call them. Insulation robe t went smoothly until tech fell through garage ceiling- bigger then a foot and so fortunate he was not hurt, they handled it professionally and timely. The repairs were made and they finished the job. I would hire them again for sure.
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Confirmed with Trane Tech Support, that the driver software is corrupted and needs reloaded. The mantis tool is on will call Trane Phoenix. Need to return and reload software. The homeowners have cooling at this time.
Performed cool home inspection. No issues found. I have attached a couple choices for our inrush kits, have recommended to improve the start up and help prolong the life of the compressor and other A/C components. Also the renewal membership plans are included.
Completed A/C check up. System is found slightly low on Freon, has a bad dual capacitor, and oversized high voltage fuses at disconnect. On today’s visit on Freon was added, 2lbs 410a. On the next visit the capacitor will be completed. Purge gauges to ensure no non-condensables enter system Use digital scale to weigh in refrigerant Adjust according to units TP chart and super heat and sub cool Scheduled return on May 5th between 10am-2pm arrival.
Performed cool home inspection. Some signs of oil in the compressors compartment, washed down area and bubble tested all joints and core valves. No signs of bubbles forming anywhere. System is cooling with a 20 degree split. Cleaning portion will be scheduled at a later date.
Checked both systems N unit bad capacitor Both systems high start amps Washed both condenser coils Flushed condensate drains Systems within mfg specs at this time Dual capacitor rear system Start kit both systems Financed Wells Fargo 12mos def interest
Checked system Found temp split low Pressures low Sub Cool low Start amps high Unable to find evidence of leak in system Possible cores leaking Installed start kit (start amps dropped to 11.4) Added 2# 410A - pressures and temp split corrected Installed self sealing caps on line set Washed condenser coil
DESCRIPTION Cool Home Membership - 1 System Front of the line, priority service over everyone else, guaranteed service within 24 hours $97 diagnostic fee No weekend or after hour fees 100% of your protection plan goes toward your future system replacement (capped at $500) https://www.idealairaz.com/flipbook/cool-home/?page=1
Arrived to home Measured registers to be replaced Correct sizes - 12x8 & 24x8 Need to return on May 2 2025
A/C check up performed on cooling. Capacitor found below tolerance. Replaced under parts warranty. System cooling upon departure.
Preferred Cool Home Membership - 1 System Includes two maintenance visits per year for 1 system Front of the line, priority service over everyone else, guaranteed service within 24 hours Discounted $37 diagnostic fee (versus regular diagnostic fee of $97) 100% of your protection plan goes toward your future system replacement (capped at $1,000) https://www.idealairaz.com/flipbook/cool-home/?page=1
Includes two maintenance visits per year - 1 System Front of the line, priority service over everyone else, guaranteed service within 24 hours Discounted $37 diagnostic fee (versus regular diagnostic fee of $97) No weekend or after hour fees 100% of your protection plan goes toward your future system replacement (capped at $1,500) 10% Discount on any repair work needed $200 Discount on Home Performance upgrades https://www.idealairaz.com/flipbook/cool-home/?page=1 Micro-Air FLEX: The most advanced & effective soft starter for all A/C applications 4-part start ramp sequence that is self-optimizing, resulting in the lowest possible start-up current. Start current reduction of up to 75% of a compressor's LRA Reduces blinking of lights when A/C starts at home Improves compressor start up and prolongs life of system UL listed with waterproof enclosure Non Members: 90 day parts + labor warranty on all repairs Cool home members: 2 year parts + labor warranty on all repairs This visit qualif
I performed an AC check on the system. I found the contactor is burnt from high starting amps and the inrush device currently installed is non-operational. I recommended replacing the contactor and in rush. The homeowner is going to go over his options.
MANUAL J COMPLETED WITH PROPER CONVERSION TO SIDE FLOW, LARGER DROP DUCTS, DUCTWORK NOT BEING REPLACED IS SEALED TO AVERAGE CONDITION & ATTIC INSULATION IS R-38 OR HIGHER (On attic floor, drop soffits & knee walls) - Promotions of 0% for up to 60 months, ask your team member for details to see if you qualify
