Great response time and arrival time. Courteous, thorough and helpful with the questions I asked. Thank you
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The crew was excellent. The work was superb. I will recommend them to friends and family
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Technician was knowledgeable and had the right equipment to test my multi zone system.
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Matt did a very professional job . I felt very comfortable having Matt at my home.
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We had this company install our AC unit, new ducts, and new insulation in 2012. They conduct our annual inspections and provide professional staff to represent their company and products. Excellent company and products.
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Did not show at the agreed time and didn’t communicate well. Once I called the office communication picked up with notifications and a phone call were received. Great tech services and solution provided. 5 stars service if I didn’t have to call the office after my 8-10 window no show,
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From the beginning, they were easy to work with and great about answering all my questions. They were extremely careful cover their walking path so as to not leave a mess or damage the floor. They cleaned up afterward and was an all-round great crew to work with. 100% glad I chose Ideal
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Michael is a pro. Handled a complicated job very well and with ease. Clean up was great and our system’s airflow is greatly improved.
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Very happy with the customer service from Ideal.
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After getting quotes from 5 different vendors I went with Ideal because they were the most recommended in my neighborhood and they had a decent price for insulation in the house. They quoted me a much larger scope with a new AC unit and when I declined that they were not pushy. I like how knowledgeable they are about trying to make a home more green and saving me money. If I needed HVAC work I will call them. Insulation robe t went smoothly until tech fell through garage ceiling- bigger then a foot and so fortunate he was not hurt, they handled it professionally and timely. The repairs were made and they finished the job. I would hire them again for sure.
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Free second opinion. Unit is low on charge, leak is found at evap coil. Though the unit is 5 years old I have also advised to look at unit replacement. The current unit is a single stage equipment with 2 zone. This set up is not the best for the equipment and will decrease the life expectancy. The unit is still cooling at its best capacity at time of departure.
Platinum Cool Home Membership - 1 System Includes two maintenance visits per year Front of the line, priority service over everyone else, guaranteed service within 24 hours Discounted $37 diagnostic fee (versus regular diagnostic fee of $97) No weekend or after hour fees 100% of your protection plan goes toward your future system replacement (capped at $1,500) 10% Discount on any repair work needed $200 Discount on Home Performance upgrades https://www.idealairaz.com/flipbook/cool-home/?page=1 Replace High Voltage Fuses check entire system for cause of failure Ensure system is operating to manufactures specifications Non Members: 90 day parts + labor warranty on all repairs Cool home members: 2 year parts + labor warranty on all repairs Turbo 200 Capacitor Universal Run Capacitor Includes new run capacitor with professional installation Inspect wires & spade connectors for overheating & replace as needed Properly secure capacitor to unit inside cabinet Non Members: 90 day parts + la
Arrived to home Reset breakers Started system Running good at this time
Cooling inspection done. System is found with high start up and had blockage at condensate line. Some build up found in indoor coil. Recommendations spoken about are attached to this invoice. Unit is cooling at departure.
Installed homeowner supplied nest thermostat. Verified systems operations. System is cooling at departure.
Upgrade to Turbo 200 Capacitor under Warranty Includes new run capacitor with professional installation Inspect wires & spade connectors for overheating & replace as needed Properly secure capacitor to unit inside cabinet Non Members: 90 day parts + labor warranty on all repairs Cool home members: 2 year parts + labor warranty on all repairs Micro-Air FLEX: The most advanced & effective soft starter for all A/C applications 4-part start ramp sequence that is self-optimizing, resulting in the lowest possible start-up current. Start current reduction of up to 75% of a compressor's LRA Reduces blinking of lights when A/C starts at home Improves compressor start up and prolongs life of system UL listed with waterproof enclosure Non Members: 90 day parts + labor warranty on all repairs Cool home members: 2 year parts + labor warranty on all repairs R- 410a Adjust Refrigerant level: 1st Pound RECOMMEND LEAK SEARCH BEFORE ADJUSTING REFRIGERANT CHARGE Purge gauges to ensure no non-condensabl
If Sub-panel in garage does not have available power and/or is not live, an additional cost of $262.71 will be added for the new high voltage run.
Arrived to home Set thermostats to cool Checked systems Additional suite running good at this time Main home systems - both zoned - ducting not conducive to longevity and efficiency of systems 1st floor bypass backwards Both systems need easy starts All 3 need drains reworked as there is no clean out in place and float installed on secondary port Additional suite needs inrush kit
No cool call. Upon arrival system was operational. Recommend to replace filter. After monitoring and checking operations the possible cause of the no cool earlier today is the outdoor fan. Its body temperature was recorded at a high of 165degrees. Motor could have cut out on heat thermal overload. Customer will continue to monitor the equipment for now. If issue persist or worsens it is advised to reach out to the office for a a technician to be scheduled.
Azure Outdoor Fan Motor - High Efficiency Option Includes new outdoor fan motor with professional installation Inspect wires & spade connectors for overheating & replace as needed Properly secure fan motor and ensure proper rotation & fan blade balance Non Members: 90 day parts + labor warranty on all repairs Cool home members: 2 year parts + labor warranty on all repairs Maintenance has been scheduled for August 28th. New mini split install estimate has been scheduled for September 26th.
The unit has been making this issue since we installed the Remy Zero. The switch that turns on the Remi has Low resistance and was tripping the transformer, causing the unit to turn off. I replaced the switch and verified operations.
Performed a membership visit on the downstairs system. The homeowner was having an issue with the reversing valve releasing when the call for cooling ended. I programmed the thermostat to get it to stop doing that the units operating properly.
