Great response time and arrival time. Courteous, thorough and helpful with the questions I asked. Thank you
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The crew was excellent. The work was superb. I will recommend them to friends and family
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Technician was knowledgeable and had the right equipment to test my multi zone system.
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Matt did a very professional job . I felt very comfortable having Matt at my home.
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We had this company install our AC unit, new ducts, and new insulation in 2012. They conduct our annual inspections and provide professional staff to represent their company and products. Excellent company and products.
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Did not show at the agreed time and didn’t communicate well. Once I called the office communication picked up with notifications and a phone call were received. Great tech services and solution provided. 5 stars service if I didn’t have to call the office after my 8-10 window no show,
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From the beginning, they were easy to work with and great about answering all my questions. They were extremely careful cover their walking path so as to not leave a mess or damage the floor. They cleaned up afterward and was an all-round great crew to work with. 100% glad I chose Ideal
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Michael is a pro. Handled a complicated job very well and with ease. Clean up was great and our system’s airflow is greatly improved.
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Very happy with the customer service from Ideal.
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After getting quotes from 5 different vendors I went with Ideal because they were the most recommended in my neighborhood and they had a decent price for insulation in the house. They quoted me a much larger scope with a new AC unit and when I declined that they were not pushy. I like how knowledgeable they are about trying to make a home more green and saving me money. If I needed HVAC work I will call them. Insulation robe t went smoothly until tech fell through garage ceiling- bigger then a foot and so fortunate he was not hurt, they handled it professionally and timely. The repairs were made and they finished the job. I would hire them again for sure.
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Performed inspection in cooling. No issues found at this time. Went over benefits of the Reme whole home air purifier.
Performed a/c check up. No issues found at this time. Exhaust fans grille need dusting / cleaning.
Returned and replaced outdoor fan motor verified operation. The motor and unit is operating quietly now.
Register needing replacement is return grill 16x 30. On today’s call we have water leaking on all 4 corners of the return grille. No water is detected inside the ducting. There is no attic access. This is our second time out here for the same issue. Both service calls have been complementary at no additional charge. The elbow was resealed with tar on all 4 sides. Some damage to drywall and paint. This call will be passed on to the office for follow up.
I checked the unit and found it operating within factory specifications. I checked with the homeowner about the time of the issue and checked her thermostat programming. The homeowner was unaware of the thermostat program operating in the background and switch the unit back up to 62° from the 70° that she had set it. I went back through, the thermostat programming and showed her how to disable it and the unit unit is operating properly
Performed inspection in heating. Found a high external static pressure and homeowner brought up unbalanced temperature in rooms. I offered an appointment with one of our efficiency specialists but declined at this time and will wait to see if situation worsens. I have also recommended a less restrictive option for filter replacements as the current one is a bit restrictive and is adding on to the system working harder. There are allergies known of within home so I offered an alternative, an air purifier system. Information has been attached.
Performed inspection on 1 unit. No issues found at this time.
Platinum Cool Home Membership Visit: Clean & rinse outdoor coil Apply UV protectant to outdoor unit (if plastic) Inspect condensate drain line System temperature split Test indoor & outdoor capacitors Check compressor & fan motors Inspect control boards Check electrical connections Inspect fan blade system Check system static pressure Clean or replace filters Inspect duct connections & insulation levels
Performed a membership visit in cooling. The unit has a failing outdoor fan motor and is starting to whine. The homeowner had brought this up on a previous maintenance, but I could not re-create the sound while I was doing the maintenance. The unit is out of labor warranty, but the homeowner did, tell me they had the issue while the unit was under warranty. I ordered the outdoor fan motor under warranty.
Platinum Cool Home Membership Visit: Clean & rinse outdoor coil Apply UV protectant to outdoor unit (if plastic) Inspect condensate drain line System temperature split Test indoor & outdoor capacitors Check compressor & fan motors Inspect control boards Check electrical connections Inspect fan blade system Check system static pressure Clean or replace filters Inspect duct connections & insulation levels
Basic Refrigerant Leak Search Complete a visual inspection of system to check for signs of oil around common leak points This does not include nitrogen pressure test, this is only for a basic leak test using bubbles Non Members: 90 day parts + labor warranty on all repairs Cool home members: 2 year parts + labor warranty on all repairs No leak found at this time. Added refrigerant, 9lbs of r410a to specs.
Performed inspection in heating. No known issues at this time.
Platinum Cool Home Membership Visit: Clean & rinse outdoor coil Apply UV protectant to outdoor unit (if plastic) Inspect condensate drain line System temperature split Test indoor & outdoor capacitors Check compressor & fan motors Inspect control boards Check electrical connections Inspect fan blade system Check system static pressure Clean or replace filters Inspect duct connections & insulation levels
Unbalanced temperatures on supply vents to kitchen , entrance and living room areas. I have recommended a full evaluation of ductwork. Existing insulation is spotty/ lower and higher in some places more than others. Existing ductwork have fans built in line to drag air across to main home areas. 2 kitchen vents are supplied by master bedroom unit. Others in that area are supplied by main home unit. The fan in line energizes with the main home unit when it should energize with the master bedroom unit. This causes the vents to have different temperature air supplied.
DESCRIPTION Preferred Cool Home Membership - 1 System Includes two maintenance visits per year for 1 system Front of the line, priority service over everyone else, guaranteed service within 24 hours Discounted $37 diagnostic fee (versus regular diagnostic fee of $97) 100% of your protection plan goes toward your future system replacement (capped at $1,000) https://www.idealairaz.com/flipbook/cool-home/?page=1
