Excellent company! Their customer service was impeccable. It started with Rachael, who initially answered my call, to Chris the technician, all the way to Alex one of the owners who personally called to follow-up post service. Rachael, the call taker, to my surprise made attempts to walk me through some troubleshooting steps. She was excellent. She had the technician Chris call me back in short order. Chris walked me through in-dept troubleshooting step, and it was obvious he knew how to troubleshoot my problem and was willing to do it over the phone. After about 10 to 15 minutes of phone troubleshooting, the heater and thermostat came back to life. Super friendly, patient, and knowledgeable guy. Amazing! I thought it was over at that point. Nope, one of the owners Alex called my wife and I personally to double check the work and customer service. I obviously expressed my sincere appreciation for all of his employee and for his service. Here's the kicker; Ideal Air Conditioning did not charge me for the time they all spent with me over the phone. Nothing! It's hard to find a company that provides this type of customer experience and service. Amazing company!
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Absolutely exceptional customer service and quality installation from Christian and his team.
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Mathew did great, he showed up when he said he would and he got our ac up and running in under two hours. We are very pleased and would use ideal again.
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Chris is respectful and attentive...does the job and doesn't waste your time. reviews all the work with you so you have full understanding and always responsive to any questions/concerns. total confidence, just great.
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Alex replaced our ac fan and board. He was very professional and completed the job as promised. Highly recommend Ideal for all your ac services.
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We really feel the entire crew at Ideal is spectacular- Adam is always such a pleasure to work with and we know our systems are well taken care of, alerting to problems and resolving quickly even before we are aware. Love Trane technology!
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Adam is the best (the whole crew is of course!) So knowledgeable, friendly and thorough- Highly recommend!
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Compressor on the newer unit failed while still under warranty. Repairs were completed quickly and we were given a discount as loyal customers.
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The team accomplished all the work in one day. Ensured everything was completed and cleaned up like they were never here. Great experience.
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Brandon with Ideal Air Conditioning and Insulation was very polite and very thorough. He answered all of my questions with great detail so that I completely understood what he was talking about.
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Ideal Energy is a top notch firm with great customer service. Definately recommend them to all my friends and neighbors.
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Great job Chris! Thanks for the follow up and installation of our back ordered vent cover. Even though you knocked on the wrong door 😂
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Everything about Ideal Energy has been First Class, from initial contact to installation. Chris and Eric did a great job on the installation!
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Performed cooling and heating inspection. No issues found.
DESCRIPTION Platinum Cool Home Membership - 1 System Includes two maintenance visits per year Front of the line, priority service over everyone else, guaranteed service within 24 hours Discounted $37 diagnostic fee (versus regular diagnostic fee of $97) No weekend or after hour fees 100% of your protection plan goes toward your future system replacement (capped at $1,500) 10% Discount on any repair work needed $200 Discount on Home Performance upgrades https://www.idealairaz.com/flipbook/cool-home/?page=1
Performed cooling inspection. No issues found. Homeowner brought up humidity levels within home. Currently the equipment is set to operate only on 2 nd stage due to the lack of thermostat wires available. It is required to have a minimum of 6 and there are only 5 present. I order for the equipment to perform to its fullest it will be necessary to either add a wire kit, or run a new thermostat wire.
All Access Condensate Clear-out Device w/ Float Switch Allows clearing out a/c drain line in both directions Use wet/vac to vacuum out line Access to add drain line cleaners Built-in float switch protects against overflows due to clogged drain line Non Members: 90 day parts + labor warranty on all repairs Cool home members: 2 year parts + labor warranty on all repairs
System is down. It is need of a compressor, capacitors, and coil clean. Spoke to owner about replacement instead. He is thinking of possibly selling the property.
No both units clogged from being cleaned vacuumed out the line draining real nice
Replace Condenser Coil: Part under warranty Remove leaky damaged coil and pump down refrigerant into out door unit Install new OEM coil + filter drier and purge with Nitrogen while brazing Complete leak test with Nitrogen to 500 PSI Evacuate system to below 500 Microns Check charge and add refrigerant as needed. If R-22 system add refrigerant charge Record super heat, subcool and temperature split Non Members: 90 day parts + labor warranty on all repairs Cool home members: 2 year parts + labor warranty on all repairs
Service valve on the liquid line failed after TXV replacement causing freon to leak out. Replaced valve and charged the unit back to factory specifications.
System is low on charge. Unit is from 2007 and contains R22 refrigerant. A leak search is recommended to pin point location of leak, or consider replacement of equipment due to age.
The unit has a leak in the indoor coil. Due to the age and price of repairs recommend replacing the system.
The west unit had a loose connection intermittently, shutting the power off to the furnace. I repaired the connection and the unit is operating properly at this time.
