Excellent company! Their customer service was impeccable. It started with Rachael, who initially answered my call, to Chris the technician, all the way to Alex one of the owners who personally called to follow-up post service. Rachael, the call taker, to my surprise made attempts to walk me through some troubleshooting steps. She was excellent. She had the technician Chris call me back in short order. Chris walked me through in-dept troubleshooting step, and it was obvious he knew how to troubleshoot my problem and was willing to do it over the phone. After about 10 to 15 minutes of phone troubleshooting, the heater and thermostat came back to life. Super friendly, patient, and knowledgeable guy. Amazing! I thought it was over at that point. Nope, one of the owners Alex called my wife and I personally to double check the work and customer service. I obviously expressed my sincere appreciation for all of his employee and for his service. Here's the kicker; Ideal Air Conditioning did not charge me for the time they all spent with me over the phone. Nothing! It's hard to find a company that provides this type of customer experience and service. Amazing company!
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Absolutely exceptional customer service and quality installation from Christian and his team.
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Mathew did great, he showed up when he said he would and he got our ac up and running in under two hours. We are very pleased and would use ideal again.
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Chris is respectful and attentive...does the job and doesn't waste your time. reviews all the work with you so you have full understanding and always responsive to any questions/concerns. total confidence, just great.
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Alex replaced our ac fan and board. He was very professional and completed the job as promised. Highly recommend Ideal for all your ac services.
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We really feel the entire crew at Ideal is spectacular- Adam is always such a pleasure to work with and we know our systems are well taken care of, alerting to problems and resolving quickly even before we are aware. Love Trane technology!
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Adam is the best (the whole crew is of course!) So knowledgeable, friendly and thorough- Highly recommend!
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Compressor on the newer unit failed while still under warranty. Repairs were completed quickly and we were given a discount as loyal customers.
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The team accomplished all the work in one day. Ensured everything was completed and cleaned up like they were never here. Great experience.
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Brandon with Ideal Air Conditioning and Insulation was very polite and very thorough. He answered all of my questions with great detail so that I completely understood what he was talking about.
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Ideal Energy is a top notch firm with great customer service. Definately recommend them to all my friends and neighbors.
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Great job Chris! Thanks for the follow up and installation of our back ordered vent cover. Even though you knocked on the wrong door 😂
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Everything about Ideal Energy has been First Class, from initial contact to installation. Chris and Eric did a great job on the installation!
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Phone call follow up on proposals. I sent new proposals to the homeowner to review.
The 3 1/2 ton unit was low on charge. I did a look over the system and did not see any oily residue. The homeowner move forward with the leak search. I disassembled the unit and went over it with a leak detector and did not register any other leaks other than the service valves failing leaking Freon. I replace the service valves and charge the system back to factory specifications. I cleaned both outdoor coils. The unit is operating properly at this time.
I found thermostat in a hard lock out, I power cycled indoor and outdoor units and updated thermostat. System is now operating fine at this time.
I found system had tripped multiple times on a sw cur co code or over current to compressor. I ran a drive diagnostics and verified drive operations. I contacted Trane technical support to verify my findings. Compressor is locked up and will need to be replaced in order for system to operate as it should.
I cleaned erv and filter setup and hvac equipment and tested operations, system is operating fine at this time.
The unit has a bad outdoor fan motor. The case temperature was reaching 180°. internal thermal overload open the switch normally around 150. Causing the fan to shut down and the compressor overheating damaging the capacitor. The contactor is burnt as well. The hard starting device is not operating properly and is not designed for a compressor.
Arrived to home Set up ladder Installed float switches Installed surge protectors Replace PCB Started and tested units Rinsed condensers
Service Replaced indoor blower motor under warranty.
Arrived to home Laid down plastic to protect carpet Took materials and tools to attic Removed old humidifiers Removed clean effects cells Sealed holes in duct plenums Sealed old clean effects Cleaned furnaces/coils Checked operations Found low speed capacitor bad on upstairs unit Replaced capacitor Rechecked Systems ok at this time **low speed compressor showing damage to windings - may fail this summer
Feed tortuga, install covers for exterior lines.
Arrived to home Discussed issues with Cyndy Noticed there were no filters in filter grilles Went into atttic found following 2 - Aprilaire flow through humidifiers - dampers causing recirculating airflow supply to return 2 - clean effects - embedded - red flashing light full bars Drain incorrect (vents too low) with humidifier drain to low points pre trap Systems dirty Need to return Thursday 6/12/25 7am Will take most of the day to perform work
Arrived to home Set thermostats to call for cooling Checked condensers Both compressors starting at high amp draws Flushed drains Cleaned condenser coils Systems within MFG specs at this time Installed start assist kits Both start amps dropped to within allowable range
Arrived to home Discussed issues with Chuck Thermostat showed warning of excessive run time with rise in temperature Reset and verified system calling Checked condenser Fan amps good Dual cap good Compressor amps low Checked pressures Extremely low suction and normal discharge Noticed suction line freezing Went to attic Found blower not running Checked blower - 120V to motor - no control voltage to module Bad PCB Also noticed overflow switch disengaged Ducting incorrect for 3 zone single stage system Sent estimates for both