Overall Experience
Quality
Price
Convenience
I needed to redo entire AC system and change location. Ideal Air was able to redesign it and address all my concern. They are highly skilled and professional. Job was done within the timeframe and original set. They went above and beyond making sure the house is protected from any construction dust or scratches.
Overall Experience
Quality
Price
Convenience
Excellent company! Their customer service was impeccable. It started with Rachael, who initially answered my call, to Chris the technician, all the way to Alex one of the owners who personally called to follow-up post service. Rachael, the call taker, to my surprise made attempts to walk me through some troubleshooting steps. She was excellent. She had the technician Chris call me back in short order. Chris walked me through in-dept troubleshooting step, and it was obvious he knew how to troubleshoot my problem and was willing to do it over the phone. After about 10 to 15 minutes of phone troubleshooting, the heater and thermostat came back to life. Super friendly, patient, and knowledgeable guy. Amazing! I thought it was over at that point. Nope, one of the owners Alex called my wife and I personally to double check the work and customer service. I obviously expressed my sincere appreciation for all of his employee and for his service. Here's the kicker; Ideal Air Conditioning did not charge me for the time they all spent with me over the phone. Nothing! It's hard to find a company that provides this type of customer experience and service. Amazing company!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Alex was super knowledgeable, friendly, and very fast with the repair. He also let me know about other potential issues that may come with the unit in the future. Thank you Ideal Energy for the amazing service. Looking forward to working with you again!
Overall Experience
Quality
Price
Convenience
I have been in my attic adding Ethernet lines and checking for duct leaks, these guys had to replace a long run duct that collapsed, remove the old unit and reinstall the new unit. They spent the day working away at it and by evening we had cool air flowing in our house again. They cleaned up after themselves and laid down paper and drop cloths to keep our house clean. Great Job.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Great response time and arrival time. Courteous, thorough and helpful with the questions I asked. Thank you
Overall Experience
Quality
Price
Convenience
This company is excellent for the service and promptness and the technician they had come to our home was wonderful. The price was very reasonable. We would definitely recommend to all of our family and friends. Thx Ideal Air
Overall Experience
Quality
Price
Convenience
No issues installing external system. Enough air flow to keep house cool until system parts are in.
Overall Experience
Quality
Price
Convenience
Eric came and got the job done and cleaned up after themselves. We are pleased with the service. Thanks, Nellie Varvel and Clarence Varvel
Overall Experience
Quality
Price
Convenience
AC went out last night, so I called Ideal Air early in the morning and Matt came out in the afternoon and got it up and running in no time. Great price and service. Highly recommend!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Trane XV 18 HVAC System installation with Link Zoning in Goodyear
Performed inspection on 2 units. Repairs and recommendations are attached to this invoice. It is advised to also consider replacing older unit due to its age and amount of work needed. Air leakage was found around the collars, and air flow static pressures read high, this is an indication of possibly needing duct modifications as well. If replacing equipment I highly encourage to have an overall audit performed of the insulation and ducting. Both units operating at time of departure.
I checked all three systems. The mini split for the Office is producing a poor temperature split and possibly has a leak. Recommend getting proposals on replacing it. The installation of the unit does not look like it was done professionally. The unit on the master bedroom side is suffering from excessively high return air static pressure. Would recommend some sort of ductwork modification to remedy the issue. This unit suffers from excessively high starting amperage and recommending a soft in rush to help prolong the life of the unit On the main house unit over the garage. I found the insulation for the coil door missing and should be replaced. this unit also suffers from the high starting amperage and recommend a soft inrush kit
Great heating maintenance visit. No issues found at this time.
The indoor blower motor is bad. It has control voltage and line voltage, but is not operating. I replaced the blower motor and auto sized it to the system. The motor was being difficult to get the proper blower speed. I switched the motor down on low And the homeowner believes it sounds like the same airflow he previously had. Green was on one yellow was on too. White was on three units operating properly at this time.
No heating call. Upon arrival system was operational. Attempted to recreate issue but was not able to. Homeowner stated it has occurred in the past 2 days early in the morning except for today. He hears the system power up for about 10-20 seconds then power off, and will continue this way, he only feel cold air. I have attached a list of possibilities. If issue persist or worsens we will need to come back out. If system only acts up in the morning we will want to schedule appt closest to that time. System operating at time of departure.
Cool Home Membership - 2 Systems Includes one maintenance visit per year for 2 Systems Front of the line, priority service over everyone else, guaranteed service within 24 hours $97 diagnostic fee No weekend or after hour fees 100% of your protection plan goes toward your future system replacement (capped at $500) https://www.idealairaz.com/flipbook/cool-home/?page=1
Cool Home Membership - 1 System Front of the line, priority service over everyone else, guaranteed service within 24 hours $97 diagnostic fee No weekend or after hour fees 100% of your protection plan goes toward your future system replacement (capped at $500) https://www.idealairaz.com/flipbook/cool-home/?page=1
Found unit on a low pressure lockout. After resetting equipment tested in both heating and cooling and refrigerant pressures appear normal at this time. This is a rental property and landlord arrived about a week ago and since they turned the heat on, it has not satisfied temperature. I attempted to recreate issue but did not reoccur. System checked out good while on site. Issue could be intermittent soi advised landlord that if it persisted or worsened they would need to call us back out at time of failure. System is operating at departure.
Perform inspection in cooling and tested in heating as well. No issues found at this time. Annual membership options are attached for renewal.
Clean & rinse outdoor coil Apply UV protectant to outdoor unit (if plastic) Inspect condensate drain line System temperature split Test indoor & outdoor capacitors Check compressor & fan motors Inspect control boards Check electrical connections Inspect fan blade system Check system static pressure Clean or replace filters Inspect duct connections & insulation levels
Performed inspection in heat. No issues found. Maintenance renewal options attached.
