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I needed to redo entire AC system and change location. Ideal Air was able to redesign it and address all my concern. They are highly skilled and professional. Job was done within the timeframe and original set. They went above and beyond making sure the house is protected from any construction dust or scratches.
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Excellent company! Their customer service was impeccable. It started with Rachael, who initially answered my call, to Chris the technician, all the way to Alex one of the owners who personally called to follow-up post service. Rachael, the call taker, to my surprise made attempts to walk me through some troubleshooting steps. She was excellent. She had the technician Chris call me back in short order. Chris walked me through in-dept troubleshooting step, and it was obvious he knew how to troubleshoot my problem and was willing to do it over the phone. After about 10 to 15 minutes of phone troubleshooting, the heater and thermostat came back to life. Super friendly, patient, and knowledgeable guy. Amazing! I thought it was over at that point. Nope, one of the owners Alex called my wife and I personally to double check the work and customer service. I obviously expressed my sincere appreciation for all of his employee and for his service. Here's the kicker; Ideal Air Conditioning did not charge me for the time they all spent with me over the phone. Nothing! It's hard to find a company that provides this type of customer experience and service. Amazing company!
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Overall Experience
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Overall Experience
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Alex was super knowledgeable, friendly, and very fast with the repair. He also let me know about other potential issues that may come with the unit in the future. Thank you Ideal Energy for the amazing service. Looking forward to working with you again!
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I have been in my attic adding Ethernet lines and checking for duct leaks, these guys had to replace a long run duct that collapsed, remove the old unit and reinstall the new unit. They spent the day working away at it and by evening we had cool air flowing in our house again. They cleaned up after themselves and laid down paper and drop cloths to keep our house clean. Great Job.
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Overall Experience
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Great response time and arrival time. Courteous, thorough and helpful with the questions I asked. Thank you
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This company is excellent for the service and promptness and the technician they had come to our home was wonderful. The price was very reasonable. We would definitely recommend to all of our family and friends. Thx Ideal Air
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No issues installing external system. Enough air flow to keep house cool until system parts are in.
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Eric came and got the job done and cleaned up after themselves. We are pleased with the service. Thanks, Nellie Varvel and Clarence Varvel
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AC went out last night, so I called Ideal Air early in the morning and Matt came out in the afternoon and got it up and running in no time. Great price and service. Highly recommend!
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Basic Refrigerant Leak Search Complete a visual inspection of system to check for signs of oil around common leak points This does not include nitrogen pressure test, this is only for a basic leak test using bubbles Non Members: 90 day parts + labor warranty on all repairs Cool home members: 2 year parts + labor warranty on all repairs Unit needs a new outdoor coil.
The unit was frozen over from a dirty Air filter. I defrosted the system and found it was slightly undercharged. I charge the unit back to factory specifications and the unit unit is operating properly at this time.
R- 410a Adjust Refrigerant level: Every pound after 1st RECOMMEND LEAK SEARCH BEFORE ADJUSTING REFRIGERANT CHARGE Purge gauges to ensure no non-condensables enter system Use digital scale to weigh in refrigerant Adjust according to units TP chart and super heat and sub cool
I replaced compressor with own compressor, and I also replaced outdoor filter dryer. Pressure tested equipment and verified good vacuum. Re-charged system with 8lbs 1oz and I added 12oz to adjust charge. System is now operating as it should.
The suction line was sweating dripping into the filter. But the main problem was the condensate was clogged at the Y connection under the sink. Cleared the condensate and the unit draining properly.
- IRA Federal Tax Credit on insulation projects - Individual qualifications vary - Discount available for check payment *CLICK "VIEW MORE" on each line item to view included improvements
Verified zone three master bedroom damper motor is bad. Unfortunately this is an April air and it’s not a serviceable part and would need to be completely replaced. The replacement would be a Honeywell that is serviceable if it has a future issue. I found the unit ducted incorrectly, compromising the systems, efficiency and capacity. I left a proposal for the ductwork, replacing the supply and return Plenum and tapping them from the proper locations to achieve unit efficiency and longevity.
Unit. It cooling, found that 240v are not present at the disconnect. Traced voltage back and at the electrical panel all breakers appear to have voltage present. Appears that there is a voltage drop somewhere between the electrical box and the condenser unit outside. I have recommended to contact an electrician.
Free second opinion. Unit is low on charge, leak is found at evap coil. Though the unit is 5 years old I have also advised to look at unit replacement. The current unit is a single stage equipment with 2 zone. This set up is not the best for the equipment and will decrease the life expectancy. The unit is still cooling at its best capacity at time of departure.
Level 2 Wire Repair Non Members: 90 day parts + labor warranty on all repairs Cool home members: 2 year parts + labor warranty on all repairs
One unit single stage, 3 zones, verified pressures are good. They recently has someone add refrigerant and leak stopper, also replaced the condenser capacitor. Master bedroom seems to be hot but other area of home are doing fine. Tested damper to the master bedroom section and it opened and closed with demand call. Damper could intermittently be acting up. It was bypassed/ unwired during this visit for testing purposes. Homeowner will continue to monitor temperature across all three zones. The unit is from 2011 and replacing the unit was also spoken about. We will have the office reach out to schedule an in home evaluation for a new unit estimate . The u it is cooling at departure.
