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I needed to redo entire AC system and change location. Ideal Air was able to redesign it and address all my concern. They are highly skilled and professional. Job was done within the timeframe and original set. They went above and beyond making sure the house is protected from any construction dust or scratches.
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Excellent company! Their customer service was impeccable. It started with Rachael, who initially answered my call, to Chris the technician, all the way to Alex one of the owners who personally called to follow-up post service. Rachael, the call taker, to my surprise made attempts to walk me through some troubleshooting steps. She was excellent. She had the technician Chris call me back in short order. Chris walked me through in-dept troubleshooting step, and it was obvious he knew how to troubleshoot my problem and was willing to do it over the phone. After about 10 to 15 minutes of phone troubleshooting, the heater and thermostat came back to life. Super friendly, patient, and knowledgeable guy. Amazing! I thought it was over at that point. Nope, one of the owners Alex called my wife and I personally to double check the work and customer service. I obviously expressed my sincere appreciation for all of his employee and for his service. Here's the kicker; Ideal Air Conditioning did not charge me for the time they all spent with me over the phone. Nothing! It's hard to find a company that provides this type of customer experience and service. Amazing company!
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Overall Experience
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Overall Experience
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Alex was super knowledgeable, friendly, and very fast with the repair. He also let me know about other potential issues that may come with the unit in the future. Thank you Ideal Energy for the amazing service. Looking forward to working with you again!
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I have been in my attic adding Ethernet lines and checking for duct leaks, these guys had to replace a long run duct that collapsed, remove the old unit and reinstall the new unit. They spent the day working away at it and by evening we had cool air flowing in our house again. They cleaned up after themselves and laid down paper and drop cloths to keep our house clean. Great Job.
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Overall Experience
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Great response time and arrival time. Courteous, thorough and helpful with the questions I asked. Thank you
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This company is excellent for the service and promptness and the technician they had come to our home was wonderful. The price was very reasonable. We would definitely recommend to all of our family and friends. Thx Ideal Air
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No issues installing external system. Enough air flow to keep house cool until system parts are in.
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Eric came and got the job done and cleaned up after themselves. We are pleased with the service. Thanks, Nellie Varvel and Clarence Varvel
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AC went out last night, so I called Ideal Air early in the morning and Matt came out in the afternoon and got it up and running in no time. Great price and service. Highly recommend!
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Overall Experience
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Cellulose - IRA Federal Tax Credit on insulation projects - Individual qualifications vary *CLICK "VIEW MORE" on each line item to view included improvements
I switched the unit into a test mode at the thermostat. Repeatedly switch the unit on and off to replicate the noise that the homeowners are hearing. The unit is not cooperating and making the noise at this time. I believe the noise is a failing indoor blower motor which can intermittently do this, it begins to fail. I advise the homeowner to try to record the noise with their phone to verify the exact issue.
Platinum Cool Home Membership Visit: Clean & rinse outdoor coil Apply UV protectant to outdoor unit (if plastic) Inspect condensate drain line System temperature split Test indoor & outdoor capacitors Check compressor & fan motors Inspect control boards Check electrical connections Inspect fan blade system Check system static pressure Clean or replace filters Inspect duct connections & insulation levels
Performed inspection in heating on 3 units. No issues found at this time.
The unit has a dirty indoor coil from not using a filter. This was not something that could be visible on the previous visit due to the unit being a straight cool and had 2 inches of ice on the coil. I cleaned the indoor coil. I scrubbed it with a brush and used a foaming no rinse spray that will continue to clean the coil until it’s been rinsed by condensation. It looked like the condensate drain was clogged so I cleared the condensate drain with a shop vac. The unit unit is producing a good temperature split
Performed inspection in heating. Rinsed outdoor coils. No issues found at this time.
Performed inspection in heating. No issues found at this time.
Preferred cool membership visit: Clean & rinse outdoor coil Apply UV protectant to outdoor unit (if plastic) Inspect condensate drain line System temperature split Test indoor & outdoor capacitors Check compressor & fan motors Inspect control boards Check electrical connections Inspect fan blade system Check system static pressure Clean or replace filters Inspect duct connections & insulation levels
Platinum Cool Home Membership Visit: Clean & rinse outdoor coil Apply UV protectant to outdoor unit (if plastic) Inspect condensate drain line System temperature split Test indoor & outdoor capacitors Check compressor & fan motors Inspect control boards Check electrical connections Inspect fan blade system Check system static pressure Clean or replace filters Inspect duct connections & insulation levels
The unit has a bad compressor. The compressor was trying to start and was running at 65.7 A and shut down on internal overload. The compressor was grinding. The compressors rated at 10 A running max. The unit has a discontinued Freon and recommend unit replacement over repair. However, the repair is available but not recommended. ( unit is manufactured in 2007) We are going to, send our advisor out to look at the system and give proposals on unit replacement
DESCRIPTION Platinum Cool Home Membership - 2 Systems Includes two maintenance visits per year Front of the line, priority service over everyone else, guaranteed service within 24 hours Discounted $37 diagnostic fee (versus regular diagnostic fee of $97) No weekend or after hour fees 100% of your protection plan goes toward your future system replacement (capped at $1,500) 10% Discount on any repair work needed $200 Discount on Home Performance upgrades https://www.idealairaz.com/flipbook/cool-home/?page=1
Electrical reset. System is up and running. I will email information about the annual maintenance plans available. Homeowner would like for us to come out and clean the coils.
