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I needed to redo entire AC system and change location. Ideal Air was able to redesign it and address all my concern. They are highly skilled and professional. Job was done within the timeframe and original set. They went above and beyond making sure the house is protected from any construction dust or scratches.
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Excellent company! Their customer service was impeccable. It started with Rachael, who initially answered my call, to Chris the technician, all the way to Alex one of the owners who personally called to follow-up post service. Rachael, the call taker, to my surprise made attempts to walk me through some troubleshooting steps. She was excellent. She had the technician Chris call me back in short order. Chris walked me through in-dept troubleshooting step, and it was obvious he knew how to troubleshoot my problem and was willing to do it over the phone. After about 10 to 15 minutes of phone troubleshooting, the heater and thermostat came back to life. Super friendly, patient, and knowledgeable guy. Amazing! I thought it was over at that point. Nope, one of the owners Alex called my wife and I personally to double check the work and customer service. I obviously expressed my sincere appreciation for all of his employee and for his service. Here's the kicker; Ideal Air Conditioning did not charge me for the time they all spent with me over the phone. Nothing! It's hard to find a company that provides this type of customer experience and service. Amazing company!
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Alex was super knowledgeable, friendly, and very fast with the repair. He also let me know about other potential issues that may come with the unit in the future. Thank you Ideal Energy for the amazing service. Looking forward to working with you again!
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I have been in my attic adding Ethernet lines and checking for duct leaks, these guys had to replace a long run duct that collapsed, remove the old unit and reinstall the new unit. They spent the day working away at it and by evening we had cool air flowing in our house again. They cleaned up after themselves and laid down paper and drop cloths to keep our house clean. Great Job.
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Great response time and arrival time. Courteous, thorough and helpful with the questions I asked. Thank you
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This company is excellent for the service and promptness and the technician they had come to our home was wonderful. The price was very reasonable. We would definitely recommend to all of our family and friends. Thx Ideal Air
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No issues installing external system. Enough air flow to keep house cool until system parts are in.
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Eric came and got the job done and cleaned up after themselves. We are pleased with the service. Thanks, Nellie Varvel and Clarence Varvel
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AC went out last night, so I called Ideal Air early in the morning and Matt came out in the afternoon and got it up and running in no time. Great price and service. Highly recommend!
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Platinum Cool Home Membership Visit: Clean & rinse outdoor coil Apply UV protectant to outdoor unit (if plastic) Inspect condensate drain line System temperature split Test indoor & outdoor capacitors Check compressor & fan motors Inspect control boards Check electrical connections Inspect fan blade system Check system static pressure Clean or replace filters Inspect duct connections & insulation levels
Platinum Cool Home Membership Visit: Clean & rinse outdoor coil Apply UV protectant to outdoor unit (if plastic) Inspect condensate drain line System temperature split Test indoor & outdoor capacitors Check compressor & fan motors Inspect control boards Check electrical connections Inspect fan blade system Check system static pressure Clean or replace filters Inspect duct connections & insulation levels
70 MFD 330/440V Run Capacitor ∙Includes new run capacitor with professional installation ∙Inspect wires & spade connectors for overheating & replace as needed ∙Properly secure capacitor to unit inside cabinet ∙Non Members: 90 day parts + labor warranty on all repairs ∙Cool home members: 2 year parts + labor warranty on all repairs Azure Outdoor Fan Motor - High Efficiency Option Includes new outdoor fan motor with professional installation Inspect wires & spade connectors for overheating & replace as needed Properly secure fan motor and ensure proper rotation & fan blade balance Non Members: 90 day parts + labor warranty on all repairs Cool home members: 2 year parts + labor warranty on all repairs
Cool Membership visit: Inspect condensate drain line System temperature split Test indoor & outdoor capacitors Check compressor & fan motors Inspect control boards Check electrical connections Inspect fan blade system Check system static pressure Clean or replace filters Inspect duct connections & insulation levels
Performed inspection on 1 unit. Found high external statics. Home is not lived in all year only seasonal. Took the time to explain some of the effects it currently has on the unit and long term. At this time it is not of interest to look at the ductwork.
Performed an AC check on the system everything’s operating properly
Trane AC installation, insulation removal and insulation installation, duct sealing and REME Halo in Scottsdale, AZ
Returned and replaced the blower control board. Performed a membership maintenance on both systems. I found the 3 ton unit had a bad capacitor for the compressor. I replaced the capacitor and the units are operating properly at this time.
Performed inspection on 1 unit. No issue with the equipment at this time. Homeowner is also concerned of the insulation job done by us. She has some water damage that appears to be pre existing from a prior job done by a roofing company. I went ahead and visually inspected the area affected and saw no signs of damaged insulation or soaked insulation.
Performed a membership visit in cooling. The unit has a failing outdoor fan motor and is starting to whine. The homeowner had brought this up on a previous maintenance, but I could not re-create the sound while I was doing the maintenance. The unit is out of labor warranty, but the homeowner did, tell me they had the issue while the unit was under warranty. I ordered the outdoor fan motor under warranty.
Bearings on the outdoor fan motor are bad. Loud screeching like sound coming from the motor. Also bad dual run capacitor. Homeowner attempted to get approval from home warranty while on site but had no luck. She will reach out us once approval has been confirmed.
Duct working expanding/contracting making a sound
Performed inspection in cooling. Findings: Dirty indoor coil Refrigerant caps worn out Slightly low on refrigerant Broken pvc drain line, improper condensate drainage
