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I needed to redo entire AC system and change location. Ideal Air was able to redesign it and address all my concern. They are highly skilled and professional. Job was done within the timeframe and original set. They went above and beyond making sure the house is protected from any construction dust or scratches.
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Excellent company! Their customer service was impeccable. It started with Rachael, who initially answered my call, to Chris the technician, all the way to Alex one of the owners who personally called to follow-up post service. Rachael, the call taker, to my surprise made attempts to walk me through some troubleshooting steps. She was excellent. She had the technician Chris call me back in short order. Chris walked me through in-dept troubleshooting step, and it was obvious he knew how to troubleshoot my problem and was willing to do it over the phone. After about 10 to 15 minutes of phone troubleshooting, the heater and thermostat came back to life. Super friendly, patient, and knowledgeable guy. Amazing! I thought it was over at that point. Nope, one of the owners Alex called my wife and I personally to double check the work and customer service. I obviously expressed my sincere appreciation for all of his employee and for his service. Here's the kicker; Ideal Air Conditioning did not charge me for the time they all spent with me over the phone. Nothing! It's hard to find a company that provides this type of customer experience and service. Amazing company!
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Alex was super knowledgeable, friendly, and very fast with the repair. He also let me know about other potential issues that may come with the unit in the future. Thank you Ideal Energy for the amazing service. Looking forward to working with you again!
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I have been in my attic adding Ethernet lines and checking for duct leaks, these guys had to replace a long run duct that collapsed, remove the old unit and reinstall the new unit. They spent the day working away at it and by evening we had cool air flowing in our house again. They cleaned up after themselves and laid down paper and drop cloths to keep our house clean. Great Job.
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Great response time and arrival time. Courteous, thorough and helpful with the questions I asked. Thank you
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This company is excellent for the service and promptness and the technician they had come to our home was wonderful. The price was very reasonable. We would definitely recommend to all of our family and friends. Thx Ideal Air
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No issues installing external system. Enough air flow to keep house cool until system parts are in.
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Eric came and got the job done and cleaned up after themselves. We are pleased with the service. Thanks, Nellie Varvel and Clarence Varvel
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AC went out last night, so I called Ideal Air early in the morning and Matt came out in the afternoon and got it up and running in no time. Great price and service. Highly recommend!
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Overall Experience
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Ideal Air AC Check Up: For New Home Pending Sale System temperature split Test indoor and outdoor capacitors under load Check compressor, outdoor fan motor and indoor fan motor AMP draw Inspect control boards, high voltage and low voltage wiring and contactors for sings of wear, damage or overheating Check main electrical connections (tighten as needed) Inspect outdoor fan motor and fan blade system Test condensate drain line for proper drainage Inspect indoor blower wheel Inspect primary and secondary drain pan Inspect indoor coil depending upon access Check system static pressure Clean or replace filters (supplied by customer)
Arrived to home Set thermostat to call Checked AHU - found blower motor bad due to wheel separation Also noticed water leaking from upstairs unit Spoke with Jose on phone - informed him best bet is to have both systems inspected along with upstairs repairs Shut off power to downstairs system to avoid further damage to system
Fan capacitor Additional 410A Inrush kit Clean evap coil Clean blower housing and wheel Rebuild drain to allow for cleaning and proper drainage Waive core replacement and leak search with membership (discount drain rebuild as well)
I checked over the unit. It is operating within amp ratings and is producing a 21° temperature split. The gauge readings match the charge charts on the system. The only issue I found is the outdoor fan motor is a 1075 and the original motor is an 825. The outdoor fan motor also shows signs of bearing failure and could be shutting down during the part of the day.
I sealed up air handler and made sure both cabinet doors were fully closed tested equipment and found it to be low on charge. I added 2lbs of r410a to get equipment operating at proper pressures. System is now operating as it should.
Found slightly low on 410A During 6/15 visit amps were just under RLA after removing refrigerant Prior amps were over 25A / after at 19.3A Added 8oz of 410A per chart SC and pressures good Amps settled at 15.2A *noise customer is hearing is hum from drive/compressor
Platinum Cool Home Membership - 1 System Includes two maintenance visits per year Front of the line, priority service over everyone else, guaranteed service within 24 hours Discounted $37 diagnostic fee (versus regular diagnostic fee of $97) No weekend or after hour fees 100% of your protection plan goes toward your future system replacement (capped at $1,500) 10% Discount on any repair work needed $200 Discount on Home Performance upgrades https://www.idealairaz.com/flipbook/cool-home/?page=1 This visit qualifies the homeowner for a complimentary whole home insulation and duct inspection...normally, a $99 value, it is complimentary with this repair if scheduled by the homeowner within 30 days of today's visit.
DESCRIPTION Platinum Cool Home Membership - 1 System Includes two maintenance visits per year Front of the line, priority service over everyone else, guaranteed service within 24 hours Discounted $37 diagnostic fee (versus regular diagnostic fee of $97) No weekend or after hour fees 100% of your protection plan goes toward your future system replacement (capped at $1,500) 10% Discount on any repair work needed $200 Discount on Home Performance upgrades https://www.idealairaz.com/flipbook/cool-home/?page=1
Arrived to home Had thermostat set for cooling Checked unit Decibels within acceptable range Pressures and temp good Amps good Hole in 8” supply duct in attic
Turbo 200 Capacitor Universal Run Capacitor Includes new run capacitor with professional installation Inspect wires & spade connectors for overheating & replace as needed Properly secure capacitor to unit inside cabinet Non Members: 90 day parts + labor warranty on all repairs Cool home members: 2 year parts + labor warranty on all repairs Micro-Air FLEX: The most advanced & effective soft starter for all A/C applications 4-part start ramp sequence that is self-optimizing, resulting in the lowest possible start-up current. Start current reduction of up to 75% of a compressor's LRA Reduces blinking of lights when A/C starts at home Improves compressor start up and prolongs life of system UL listed with waterproof enclosure Non Members: 90 day parts + labor warranty on all repairs Cool home members: 2 year parts + labor warranty on all repairs
The homeowner wanted me to check the upstairs unit. I found the upstairs unit compressor would not start. The capacitor tested good. The inrush kit factory installed had failed. I tested the compressor with a 521 that I keep on the truck the compressor did start and run, but the unit is flat on charge. This unit is a 1998 and has r22 Freon that has been discontinued. I also noted the outdoor fan motor has bad bearings. Recommended replacing the system due to the age and scope of repairs. The downstairs system had a bad capacitor from high starting amps. I replaced the capacitor and added an inrush kit. The homeowner had concerns over a noise, believe from the outdoor fan motor. I could not find any issues with the outdoor fan motor. The unit is operating properly at this time. Micro-Air FLEX: The most advanced & effective soft starter for all A/C applications 4-part start ramp sequence that is self-optimizing, resulting in the lowest possible start-up current. Start current reduct
Arrived to home Spoke with Ashley regarding issues Stated happened during storm last night Checked system Pressures good Amps good No acid present Temp split good When putting unit back together - stepped on thermostat wire on roof - caused RV to disengage Pulled from under unit - found brittle and open to elements Replace stat wire
I found system had a blown 30a fuse I replaced and got system back up and running. System had a leaky vapor line core, I replaced and added 5oz of r410a to get system back to proper level. System is now running fine at this time.
