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I needed to redo entire AC system and change location. Ideal Air was able to redesign it and address all my concern. They are highly skilled and professional. Job was done within the timeframe and original set. They went above and beyond making sure the house is protected from any construction dust or scratches.
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Excellent company! Their customer service was impeccable. It started with Rachael, who initially answered my call, to Chris the technician, all the way to Alex one of the owners who personally called to follow-up post service. Rachael, the call taker, to my surprise made attempts to walk me through some troubleshooting steps. She was excellent. She had the technician Chris call me back in short order. Chris walked me through in-dept troubleshooting step, and it was obvious he knew how to troubleshoot my problem and was willing to do it over the phone. After about 10 to 15 minutes of phone troubleshooting, the heater and thermostat came back to life. Super friendly, patient, and knowledgeable guy. Amazing! I thought it was over at that point. Nope, one of the owners Alex called my wife and I personally to double check the work and customer service. I obviously expressed my sincere appreciation for all of his employee and for his service. Here's the kicker; Ideal Air Conditioning did not charge me for the time they all spent with me over the phone. Nothing! It's hard to find a company that provides this type of customer experience and service. Amazing company!
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Overall Experience
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Overall Experience
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Alex was super knowledgeable, friendly, and very fast with the repair. He also let me know about other potential issues that may come with the unit in the future. Thank you Ideal Energy for the amazing service. Looking forward to working with you again!
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I have been in my attic adding Ethernet lines and checking for duct leaks, these guys had to replace a long run duct that collapsed, remove the old unit and reinstall the new unit. They spent the day working away at it and by evening we had cool air flowing in our house again. They cleaned up after themselves and laid down paper and drop cloths to keep our house clean. Great Job.
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Great response time and arrival time. Courteous, thorough and helpful with the questions I asked. Thank you
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This company is excellent for the service and promptness and the technician they had come to our home was wonderful. The price was very reasonable. We would definitely recommend to all of our family and friends. Thx Ideal Air
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No issues installing external system. Enough air flow to keep house cool until system parts are in.
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Eric came and got the job done and cleaned up after themselves. We are pleased with the service. Thanks, Nellie Varvel and Clarence Varvel
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AC went out last night, so I called Ideal Air early in the morning and Matt came out in the afternoon and got it up and running in no time. Great price and service. Highly recommend!
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Proposal based upon RFQ from Optimal Building Solutions
Electrical company was working on home/ installing panels. Error codes indicated loss of communication to outdoor unit. Once power was restored to the equipment the alerts went away.
Performed inspection in heating. No issues found at this time.
SRP Insulation & Airflow Improvements Package - Includes batt & board removal
Platinum Cool Home Membership - 1 System Includes two maintenance visits per year Front of the line, priority service over everyone else, guaranteed service within 24 hours Discounted $37 diagnostic fee (versus regular diagnostic fee of $97) No weekend or after hour fees 100% of your protection plan goes toward your future system replacement (capped at $1,500) 10% Discount on any repair work needed $200 Discount on Home Performance upgrades https://www.idealairaz.com/flipbook/cool-home/?page=1 Returned and replaced outdoor inverter boards, as well as installed a Reme Zero. Unit heating at departure
Performed inspection in heating on 2 units. Amazing visit today, no issues found. Renewal options on memberships are attached for warranty purposes.
Need to reschedule maintenance. Was only able to complete partial inspection. There is no gas making it to the unit, main home gas valve appears to be shut off. Gas to unit needs to be on in order to complete maintenance visit. Also while on site did get to catch a bit of the blower motor operating and can hear bearings worn out and does not spin freely. Spoke to customer about the age of the unit and to consider also unit replacement VS repairs done/ needed. They will speak about it and contact us in a few days to either schedule a comfort advisor for more information on new equipment or reschedule the maintenance. Returned to complete heating inspection. No other know issues besides what has been spoken about. Parts will be ordered and the office will reach out to schedule return for repairs.
Performed inspection in heating. Great maintenance visit. Briefly touched up on the membership renewal options. They are attached to view for warranty purposes.
Duct sealing and insulation installation in Gilbert
Unit is in need of the outdoor inverter boards. Parts are under warranty.
Performed inspection in heating. No issues found at this time.
Performed 2 heating inspections. No issues found on today’s visit. Great information shared with homeowner. Spoke over filters, age of units, poor ductwork/ airflow problems on the East side of home and known existing issues on the A/C side. Homeowner might be in need of further assistance come spring time for her equipment and ducting replacement. I will attached our annual memberships that can promote savings if repairs needed.
