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I needed to redo entire AC system and change location. Ideal Air was able to redesign it and address all my concern. They are highly skilled and professional. Job was done within the timeframe and original set. They went above and beyond making sure the house is protected from any construction dust or scratches.
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Excellent company! Their customer service was impeccable. It started with Rachael, who initially answered my call, to Chris the technician, all the way to Alex one of the owners who personally called to follow-up post service. Rachael, the call taker, to my surprise made attempts to walk me through some troubleshooting steps. She was excellent. She had the technician Chris call me back in short order. Chris walked me through in-dept troubleshooting step, and it was obvious he knew how to troubleshoot my problem and was willing to do it over the phone. After about 10 to 15 minutes of phone troubleshooting, the heater and thermostat came back to life. Super friendly, patient, and knowledgeable guy. Amazing! I thought it was over at that point. Nope, one of the owners Alex called my wife and I personally to double check the work and customer service. I obviously expressed my sincere appreciation for all of his employee and for his service. Here's the kicker; Ideal Air Conditioning did not charge me for the time they all spent with me over the phone. Nothing! It's hard to find a company that provides this type of customer experience and service. Amazing company!
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Alex was super knowledgeable, friendly, and very fast with the repair. He also let me know about other potential issues that may come with the unit in the future. Thank you Ideal Energy for the amazing service. Looking forward to working with you again!
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I have been in my attic adding Ethernet lines and checking for duct leaks, these guys had to replace a long run duct that collapsed, remove the old unit and reinstall the new unit. They spent the day working away at it and by evening we had cool air flowing in our house again. They cleaned up after themselves and laid down paper and drop cloths to keep our house clean. Great Job.
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Great response time and arrival time. Courteous, thorough and helpful with the questions I asked. Thank you
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This company is excellent for the service and promptness and the technician they had come to our home was wonderful. The price was very reasonable. We would definitely recommend to all of our family and friends. Thx Ideal Air
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No issues installing external system. Enough air flow to keep house cool until system parts are in.
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Eric came and got the job done and cleaned up after themselves. We are pleased with the service. Thanks, Nellie Varvel and Clarence Varvel
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AC went out last night, so I called Ideal Air early in the morning and Matt came out in the afternoon and got it up and running in no time. Great price and service. Highly recommend!
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Overall Experience
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Cool Home Membership - 1 System Front of the line, priority service over everyone else, guaranteed service within 24 hours $97 diagnostic fee No weekend or after hour fees 100% of your protection plan goes toward your future system replacement (capped at $500) https://www.idealairaz.com/flipbook/cool-home/?page=1
Preferred cool membership visit: Clean & rinse outdoor coil Apply UV protectant to outdoor unit (if plastic) Inspect condensate drain line System temperature split Test indoor & outdoor capacitors Check compressor & fan motors Inspect control boards Check electrical connections Inspect fan blade system Check system static pressure Clean or replace filters Inspect duct connections & insulation levels
Full Install of REME HALO®Zero RGF’s proprietary aGHP-Cell™technology creates low level, airborne Gaseous Hydrogen Peroxide (aGHP™) throughout the air-conditioned space Reduces bacteria, viruses, odors, and mold along with allergens & dust at the source. REME HALO®Zero is verified Zero Ozone to UL 2998 https://www.youtube.com/watch?v=1ChdZMrkLeM Non Members: 90 day parts + labor warranty on all repairs Cool home members: 2 year parts + labor warranty on all repairs
Replaced ignition board, and added foam padding along the fan shroud guard. Guard was causing a rattle.
Preferred cool membership visit: Clean & rinse outdoor coil Apply UV protectant to outdoor unit (if plastic) Inspect condensate drain line System temperature split Test indoor & outdoor capacitors Check compressor & fan motors Inspect control boards Check electrical connections Inspect fan blade system Check system static pressure Clean or replace filters Inspect duct connections & insulation levels
Performed inspection in heating. Compressor has a high start up. I have recommended the soft inrush kit to help lower and aid/ help prolong the life of the compressor. Also homeowner is interested in having a full evaluation of ductwork as she feels hers master bedroom is lacking in air in the past 2 years. She would like to proceed with recommendations on next years visit in April. Please schedule accordingly. System is heating at its best capacity at time of departure.
Performed inspection on 1 unit. No issues found at this time.
Performed inspection on 1 unit. No issues found at this time. DESCRIPTION Preferred Cool Home Membership - 1 System Includes two maintenance visits per year for 1 system Front of the line, priority service over everyone else, guaranteed service within 24 hours Discounted $37 diagnostic fee (versus regular diagnostic fee of $97) 100% of your protection plan goes toward your future system replacement (capped at $1,000) https://www.idealairaz.com/flipbook/cool-home/?page=1
Performed inspection in heating. No issues found at this time.
60 Month 0% Trane Promo on approved credit - $600 IRA Federal Tax Credit System meets qualifications - Individual qualifications vary *CLICK "VIEW MORE" on each line item to view included improvements
Made sure everything was cleaned up and sealed, made sure metal was smooth for easy access for homeowner and confirmed satisfaction
Platinum Cool Home Membership Visit: Clean & rinse outdoor coil Apply UV protectant to outdoor unit (if plastic) Inspect condensate drain line System temperature split Test indoor & outdoor capacitors Check compressor & fan motors Inspect control boards Check electrical connections Inspect fan blade system Check system static pressure Clean or replace filters Inspect duct connections & insulation levels
