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I needed to redo entire AC system and change location. Ideal Air was able to redesign it and address all my concern. They are highly skilled and professional. Job was done within the timeframe and original set. They went above and beyond making sure the house is protected from any construction dust or scratches.
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Excellent company! Their customer service was impeccable. It started with Rachael, who initially answered my call, to Chris the technician, all the way to Alex one of the owners who personally called to follow-up post service. Rachael, the call taker, to my surprise made attempts to walk me through some troubleshooting steps. She was excellent. She had the technician Chris call me back in short order. Chris walked me through in-dept troubleshooting step, and it was obvious he knew how to troubleshoot my problem and was willing to do it over the phone. After about 10 to 15 minutes of phone troubleshooting, the heater and thermostat came back to life. Super friendly, patient, and knowledgeable guy. Amazing! I thought it was over at that point. Nope, one of the owners Alex called my wife and I personally to double check the work and customer service. I obviously expressed my sincere appreciation for all of his employee and for his service. Here's the kicker; Ideal Air Conditioning did not charge me for the time they all spent with me over the phone. Nothing! It's hard to find a company that provides this type of customer experience and service. Amazing company!
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Alex was super knowledgeable, friendly, and very fast with the repair. He also let me know about other potential issues that may come with the unit in the future. Thank you Ideal Energy for the amazing service. Looking forward to working with you again!
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I have been in my attic adding Ethernet lines and checking for duct leaks, these guys had to replace a long run duct that collapsed, remove the old unit and reinstall the new unit. They spent the day working away at it and by evening we had cool air flowing in our house again. They cleaned up after themselves and laid down paper and drop cloths to keep our house clean. Great Job.
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Great response time and arrival time. Courteous, thorough and helpful with the questions I asked. Thank you
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This company is excellent for the service and promptness and the technician they had come to our home was wonderful. The price was very reasonable. We would definitely recommend to all of our family and friends. Thx Ideal Air
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No issues installing external system. Enough air flow to keep house cool until system parts are in.
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Eric came and got the job done and cleaned up after themselves. We are pleased with the service. Thanks, Nellie Varvel and Clarence Varvel
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AC went out last night, so I called Ideal Air early in the morning and Matt came out in the afternoon and got it up and running in no time. Great price and service. Highly recommend!
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Overall Experience
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Performed inspection in cooling. No issues found at this time. Went over benefits of the Reme whole home air purifier.
Performed a/c check up. No issues found at this time. Exhaust fans grille need dusting / cleaning.
Performed inspection in heating. No issues found at this time. I have attached membership options for labor warranty continuation.
Performed heating inspection. No issues found at this time.
Failed blower. Need to orders part and return to replace under parts warranty.
System operating well while on site. Homeowner explained sound and symptoms, by the description it is assusmed that there could have been a drop in voltage that caused the compressor to run in reverse. No issues found at this time. I have recommended the soft inrush kit which also has a delay built in, which will protect the compressor.
2nd opinion. Verified system was low on refrigerant. Condenser not operating, the low pressure switch was set off, LED code indicating a soft lock out. Performed a visual inspection on entire system and was not able to find any immediate signs of a leak. A basic leak search is recommended to pin point location of leak. Options have been attached to this invoice.
Need to cut drywall in south guest bedroom to gain access to disconnected ducting. Professional drywaller for repair
Need to return with parts. Need to be ordered.
HVAC and Insulation Install in Scottsdale
