Overall Experience
Quality
Price
Convenience
I needed to redo entire AC system and change location. Ideal Air was able to redesign it and address all my concern. They are highly skilled and professional. Job was done within the timeframe and original set. They went above and beyond making sure the house is protected from any construction dust or scratches.
Overall Experience
Quality
Price
Convenience
Excellent company! Their customer service was impeccable. It started with Rachael, who initially answered my call, to Chris the technician, all the way to Alex one of the owners who personally called to follow-up post service. Rachael, the call taker, to my surprise made attempts to walk me through some troubleshooting steps. She was excellent. She had the technician Chris call me back in short order. Chris walked me through in-dept troubleshooting step, and it was obvious he knew how to troubleshoot my problem and was willing to do it over the phone. After about 10 to 15 minutes of phone troubleshooting, the heater and thermostat came back to life. Super friendly, patient, and knowledgeable guy. Amazing! I thought it was over at that point. Nope, one of the owners Alex called my wife and I personally to double check the work and customer service. I obviously expressed my sincere appreciation for all of his employee and for his service. Here's the kicker; Ideal Air Conditioning did not charge me for the time they all spent with me over the phone. Nothing! It's hard to find a company that provides this type of customer experience and service. Amazing company!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Alex was super knowledgeable, friendly, and very fast with the repair. He also let me know about other potential issues that may come with the unit in the future. Thank you Ideal Energy for the amazing service. Looking forward to working with you again!
Overall Experience
Quality
Price
Convenience
I have been in my attic adding Ethernet lines and checking for duct leaks, these guys had to replace a long run duct that collapsed, remove the old unit and reinstall the new unit. They spent the day working away at it and by evening we had cool air flowing in our house again. They cleaned up after themselves and laid down paper and drop cloths to keep our house clean. Great Job.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Great response time and arrival time. Courteous, thorough and helpful with the questions I asked. Thank you
Overall Experience
Quality
Price
Convenience
This company is excellent for the service and promptness and the technician they had come to our home was wonderful. The price was very reasonable. We would definitely recommend to all of our family and friends. Thx Ideal Air
Overall Experience
Quality
Price
Convenience
No issues installing external system. Enough air flow to keep house cool until system parts are in.
Overall Experience
Quality
Price
Convenience
Eric came and got the job done and cleaned up after themselves. We are pleased with the service. Thanks, Nellie Varvel and Clarence Varvel
Overall Experience
Quality
Price
Convenience
AC went out last night, so I called Ideal Air early in the morning and Matt came out in the afternoon and got it up and running in no time. Great price and service. Highly recommend!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Performed an AC check on the mini split. Everything’s operating properly.
DESCRIPTION Preferred Cool Home Membership - 2 Systems Includes two maintenance visits per year for 2 systems Front of the line, priority service over everyone else, guaranteed service within 24 hours Discounted $37 diagnostic fee (versus regular diagnostic fee of $97) 100% of your protection plan goes toward your future system replacement (capped at $1,000) https://www.idealairaz.com/flipbook/cool-home/?page=1
Performed a maintenance on the system. The furnace is operating properly at this time. DESCRIPTION Platinum Cool Home Membership - 2 Systems Includes two maintenance visits per year Front of the line, priority service over everyone else, guaranteed service within 24 hours Discounted $37 diagnostic fee (versus regular diagnostic fee of $97) No weekend or after hour fees 100% of your protection plan goes toward your future system replacement (capped at $1,500) 10% Discount on any repair work needed $200 Discount on Home Performance upgrades https://www.idealairaz.com/flipbook/cool-home/?page=1
Bosch Inverter Heat Pump System Installation in Tempe
Performed inspection on 4 units in heating. No issues found on the equipment, but noted homeowner about the high air pressure readings. It is advised to conduct a duct audit due to the high static pressures that were registered on today’s visit. Both the main home and master bedroom units are exceeding the max rating. This can impact components on the long run and is impacting the efficiency of what they could be outputting. HVAC Surge Protector For use against lightning power surges, voltage surges from air conditioners and more Use on all inverter drive HVAC systems to protect sensitive controls. Trane XV systems, Mini Split systems and all Bosch systems UL listed, type 2 device NEMA type 3R waterproof metal enclosure Non Members: 90 day parts + labor warranty on all repairs Cool home members: 2 year parts + labor warranty on all repairs
DESCRIPTION Preferred Cool Home Membership - 1 System Includes two maintenance visits per year for 1 system Front of the line, priority service over everyone else, guaranteed service within 24 hours Discounted $37 diagnostic fee (versus regular diagnostic fee of $97) 100% of your protection plan goes toward your future system replacement (capped at $1,000) https://www.idealairaz.com/flipbook/cool-home/?page=1
DESCRIPTION Cool Home Membership - 1 System Front of the line, priority service over everyone else, guaranteed service within 24 hours $97 diagnostic fee No weekend or after hour fees 100% of your protection plan goes toward your future system replacement (capped at $500) https://www.idealairaz.com/flipbook/cool-home/?page=1
Preferred cool membership visit: Clean & rinse outdoor coil Apply UV protectant to outdoor unit (if plastic) Inspect condensate drain line System temperature split Test indoor & outdoor capacitors Check compressor & fan motors Inspect control boards Check electrical connections Inspect fan blade system Check system static pressure Clean or replace filters Inspect duct connections & insulation levels
Performed a membership visit in heating. The unit is operating properly at this time.
Performed inspection in heating. No issues found. Recommendations attached.
I confirmed the membership visit in heating. I found the downstairs unit suffering from excessively high static pressure and ductwork issues on where the Plenum are tapped. On the upstairs unit I found the pressure switch for the inducer motor failed and the unit would not fully go into heat. I replaced, the two stage pressure switch and scheduled comfort advisor to help with the ductwork and leave proposal for a new system DESCRIPTION Platinum Cool Home Membership Renewal - 2 Systems Includes two maintenance visits per year for 2 systems Front of the line, priority service over everyone else, guaranteed service within 24 hours Discounted $37 diagnostic fee (versus regular diagnostic fee of $97) No weekend or after hour fees 100% of your protection plan goes toward your future system replacement (capped at $1,500) 10% Discount on any HVAC repair work needed $200 Discount on Home Performance upgrades
Performed inspection in heating. Everything on the equipment checked out good. The existing thermostat appeared to have a glitch/ long delay when it needs to shut off. Tenant said he is accustomed to the nest thermostat functioning that way. If the thermostat malfunctions in any way, or the delay creates discomfort it is advised to replace it. I have also attached the annual membership options for warranty.