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I needed to redo entire AC system and change location. Ideal Air was able to redesign it and address all my concern. They are highly skilled and professional. Job was done within the timeframe and original set. They went above and beyond making sure the house is protected from any construction dust or scratches.
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Excellent company! Their customer service was impeccable. It started with Rachael, who initially answered my call, to Chris the technician, all the way to Alex one of the owners who personally called to follow-up post service. Rachael, the call taker, to my surprise made attempts to walk me through some troubleshooting steps. She was excellent. She had the technician Chris call me back in short order. Chris walked me through in-dept troubleshooting step, and it was obvious he knew how to troubleshoot my problem and was willing to do it over the phone. After about 10 to 15 minutes of phone troubleshooting, the heater and thermostat came back to life. Super friendly, patient, and knowledgeable guy. Amazing! I thought it was over at that point. Nope, one of the owners Alex called my wife and I personally to double check the work and customer service. I obviously expressed my sincere appreciation for all of his employee and for his service. Here's the kicker; Ideal Air Conditioning did not charge me for the time they all spent with me over the phone. Nothing! It's hard to find a company that provides this type of customer experience and service. Amazing company!
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Overall Experience
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Alex was super knowledgeable, friendly, and very fast with the repair. He also let me know about other potential issues that may come with the unit in the future. Thank you Ideal Energy for the amazing service. Looking forward to working with you again!
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I have been in my attic adding Ethernet lines and checking for duct leaks, these guys had to replace a long run duct that collapsed, remove the old unit and reinstall the new unit. They spent the day working away at it and by evening we had cool air flowing in our house again. They cleaned up after themselves and laid down paper and drop cloths to keep our house clean. Great Job.
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Great response time and arrival time. Courteous, thorough and helpful with the questions I asked. Thank you
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This company is excellent for the service and promptness and the technician they had come to our home was wonderful. The price was very reasonable. We would definitely recommend to all of our family and friends. Thx Ideal Air
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No issues installing external system. Enough air flow to keep house cool until system parts are in.
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Eric came and got the job done and cleaned up after themselves. We are pleased with the service. Thanks, Nellie Varvel and Clarence Varvel
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AC went out last night, so I called Ideal Air early in the morning and Matt came out in the afternoon and got it up and running in no time. Great price and service. Highly recommend!
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Overall Experience
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System appears to be internally bypassing, repairs needed in order to have equipment operate as it should. Replacement recommended.
- $2,000 IRA Federal Tax Credit System meets qualifications - Individual qualifications vary - Bosch Platinum Pro Certified Installation Package w/ Extended Warranty - May qualify for promotions, 0% for up to 60 months or low payment plans - Discount available for check payment *CLICK "VIEW MORE" on each line item to view included improvements
Performed cooling inspection. South unit currently has oversized fuses at the disconnect. Max amp size is rated for 45a. Prior recommendations like a duct work evaluation still stand on this equipment. North unit is not leveled properly and is causing water to drain over pan and onto unit. Bottom of unit is rusting due to this issue. Also this unit has no air waive purifier as the other does. Attached are proposals for repairs. Both units are cooling at departure.
Arrived to home Beth left for doctors appt Checked unit Was running upon arrival System 100% frozen over Manual defrost system to complete diagnostic Found compressor inrush amps elevated Dirty coils Burnt Contactor Drain unable to drain properly Easy start Contactor Drain flush System cleaning
Platinum Cool Home Membership Visit: Clean & rinse outdoor coil Apply UV protectant to outdoor unit (if plastic) Inspect condensate drain line System temperature split Test indoor & outdoor capacitors Check compressor & fan motors Inspect control boards Check electrical connections Inspect fan blade system Check system static pressure Clean or replace filters Inspect duct connections & insulation levels
Performed cooling inspection. No issues found. Calibrated thermostat while on site. There was a 3-4 degree deferential. System cooling at departure.
Preferred cool membership visit: Clean & rinse outdoor coil Apply UV protectant to outdoor unit (if plastic) Inspect condensate drain line System temperature split Test indoor & outdoor capacitors Check compressor & fan motors Inspect control boards Check electrical connections Inspect fan blade system Check system static pressure Clean or replace filters Inspect duct connections & insulation levels
Returned to home Performed repairs Started and verified operations Condenser fan motor
Indoor blower motor is bad needs ordered from manufacturer Returned and replace the blower motor verified operations, the units operating properly at this time
Arrived to home Set thermostat to cool Checked unit Found 45 cap at 4.9 Winding showing signs of damage Capacitor Inrush kit
Acquired motor and blade Arrived to home Removed and replaced components Started and verified operations Good at this time
Arrived to home Checked system Found frozen coil Found copper leaking on suction line in attic Pumped down remaining refrigerant Repaired leak Pressure tested system Evacuated system Adjusted charge System operating good at this time Repair weak section of copper line set suction line
Arrived to home Set thermostat to cool Checked unit Found following: -condenser coil has pine needles lodged into it -indoor coil is 75% blocked -blower housing/wheel has foreign growth -blower motor bad -drain has no clean out
