Very happy with the customer service from Ideal.
The staff was exceptionally efficient and professional. They were quiet and neat.
Ideal Energy had an amazing team from start to finish. Very thorough quoting process with detailed analysis of the home; multiple options all appropriately sized for the needs of the home, and excellent communication and installation. I had 3 other companies quote and the 2nd best was a distant 2nd.
Everyone I dealt with was competent and straightforward and the work they did installing a new heatpump and reengineering and installing new ductwork was done well. They were careful to keep the inside of the house clean.
Wes took the time to explain options & was the only one to correctly size the unit according to line size & construction.
Response from Ideal Air Conditioning and Insulation:
Thanks so much for the feedback, Phillip! So glad we could help!
Wes was great! Punctual, knowledgeable and kind.
Wes did a thorough energy audit on my home and took the time to explain everything to me. His analysis was detailed and backed up with visual data. This understanding of how my home’s system is designed is crucial to choosing the right AC unit and other components/ services. Wes was patient, thoughtful and very knowledgeable. The estimates and suggestions made sense and were presented without pressure or “selling”. This is a company I would highly recommend.
Ideal Energy is a top notch firm with great customer service. Definately recommend them to all my friends and neighbors.
Answered all my questions and did exactly the way I wanted it. Installation and everything went smoothly
The folks at Ideal did a great job replacing our AC system, old ductwork, exhaust fans and insulation where needed. Very organized, fast and great cleanup. They are our "go to" folks for AC work in the future.
You can't ask for better service. Adam came on time. Worked efficiently. And solved our issue. Best in class.
Great job Chris! Thanks for the follow up and installation of our back ordered vent cover. Even though you knocked on the wrong door 😂
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