Arrived on site homeowner met me at the front door She told me that her heat was never working She has a package unit located on the left side of home ground level I opened up the unit and started looking at the whole system There is a burnt up wire off the contactor, going to one of the elements After showing the homeowner of this, I changed out the wire and tested all voltage and components and the heater does kick on now This is a straight cool system only with electric heat Homeowner decline maintenance program at the time. She’s got a lot of projects going on the house. The unit getting up and running is the only thing of concern right now. Thank you for trusting Total Air