Upon accessing the client's computer, it was noted that their internet speed was only roughly 8mbps down. We kindly advised the client to verify their service plan with their internet service provider, Comcast, to ensure they are paying for a suitable amount of download speed. If the client determines that they are currently paying for a lower download speed, they may choose to upgrade their plan accordingly. In the event that the client is paying for more than 25mbps, we will further investigate the root cause of the slow connection.