Reinstalled the Twingate ZTNA application. Then, troubleshooted an issue with the browser not opening automatically due to the Twingate background service not starting - this is because the customer's personal computer was very slow and unreliable. We then were able to sign in after closing Chrome and letting Twingate open it by itself. Finally, we adjusted the RDP file to allow multi-monitor support. Once logged in to the remote computer, we updated ProPresenter to major version 19 and restarted the application. Confirmed the user could use everything they needed successfully.