Kelsey did a very thorough job at servicing our heat pump, etc. on Wednesday. On Monday, which was our original service call between 9 and 11, no one notified me they were coming.
Overall Experience
Quality
Price
Convenience
We’ve used Comfort Central for years and Cameron is an outstanding representative of the company. Professional, knowledgeable and personable.
Overall Experience
Quality
Price
Convenience
Cameron is a smart, efficient and knowledgeable guy. So friendly and always upbeat.
Overall Experience
Quality
Price
Convenience
Kevin came out this morning and identified and solved a problem we were having with the outside unit. It was short-cycling mysteriously. Turned out to be too much refrigerant for the new valve installed a week before. We appreciate Kevin's thoroughness in getting the problem solved. Highly recommend this company for its professionalism and high quality service.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Cameron does a great job! Very thorough! Courteous and respectful young man! Five stars!!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Quick service response! Technicians are very informative, polite and easy to work with. The owner came out himself when we had to change ductwork. Very glad we found this company and bought our unit from them.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Excellent service…. A skilled and lovely fellow…. 3 out of 3!!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Cameron is wonderful! He provides prompt, knowledgeable, and courteous service. He solved my furnace problem in a matter of minutes.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Found unit circuit breaker had failed and needed to be replaced - replaced breaker and cycled system to check operation. Everything runs normally again.
Performed 3 AC maintenance tune up services (2) Furnace and AC and (1) Heat pump system. Checked all electrical components, refrigerant balance, unit start up, operation, shutdown, cleaning of indoor and outdoor coils, flushing of drain lines and treatment of condensate pump with algae tablets. Everything is operating within manufacturers specifications at this time!
Performed spring maintenance on 2 systems Heat pump system Compressor is pulling 8 amps Outdoor fan is pulling 1 amp Blower motor is pulling 1 amp Subcool is 26 Superheat is 2 Temperature difference between return and supply is 14 Filter had not been replaced since August of last year and was completely plugged. These filters need to be replaced monthly. Indoor coil was plugged as well. cleaned indoor and outdoor coil. System is oversized for the duct work System is 27 years old and working to the best of its abilities. Recommend replacement of system. Furnace with AC Compressor is pulling 10 amps Outdoor fan is pulling 1 amp Blower is pulling 2 amps Subcool is 6 Superheat is 24 Temperature difference between return and supply is 20 Replaced filter and cleaned indoor and outdoor coil. This filter needs to be replaced monthly as well. System is 17 years old and working great.
Main system down more than half its refrigerant capacity causing unit to short cycle and cut off on low pressure switch. Believe leak is in evaporator coil inside due to presence of refrigerant oil in drain line. Believe leak is pretty big based on previous measurements from May 14th after repair was completed showing system refrigerant balance was within manufacturers specifications. Recommended replacement of air conditioning system as r-22 refrigerant is no longer available and evaporator coils are no longer manufactured for r-22 equipment.
Performed AC cooling tune ups on 2 heat pump systems checking all electrical components, refrigerant balance, unit start up, operation, shutdown, cleaning of indoor and outdoor coils, treatment of drain lines. Everything looks and runs great! Comfort club due for renewal will send an estimate including quote for comfort club - renew at your leisure.
Explained use and practices for system operation - removed wifi set up from thermostats - quoted comfort club for new home.
Performed AC maintenance tune up service on minisplit heat pump systems. Checked all electrical components, refrigerant balance, unit start up, operation, shutdown, cleaning of indoor and outdoor units, flushing of drain lines. Everything looks and runs great!
Replacement of thermostat with wireless thermostat - cycled system to check operation - explained thermostat use to customer.
Found system about 3.5 oz out of range on refrigerant balance causing a 5 degree discrepancy from our tune up visit. Added 4 oz r410a and cycled system to check operation. System went from 14° temperature differential to 19° and everything else on system checks out normally. Recommended keeping an eye on system and let us know if system loses capacity again.
Compressor is pulling 7.5 amps Outdoor fan motor is pulling .7 amps Blower motor is pulling 1.7 amps Superheat is 10 subcool is 8 Temperature difference between return and supply is 20 Found blower capacitor and duel run capacitor on outdoor unit bad. Replaced and tested system operation. System is in great working condition.
Replaced indoor coil, pulled vacuum Down to 300 microns. Tested system operation, added 1.5 pounds of refrigerant, superheat 10, subcool 8, temperature difference between return and supply is 24.
Found condenser defrost board throwing 9 flash code signaling ambient sensor short or open - ambient sensor ohms out to 1320 ohms but board does not recognize ambient sensor connection. Recommend replacement of board to prevent future issues. Gave interim cooling by bypassing board with TEST jumper. Checked operation of system and all electrical components including capacitor and contactor. Checked system refrigerant balance.
Pulled the battery out of the prestige thermostat and let it reset. Put battery back in. I was able to adjust the time after that. Went through the schedule made sure everything was still the same. Went through the programming made sure that nothing had changed in the programming. Was told a few days ago that 8 o’clock the thermostat set itself to 67°. There are two settings on the schedule one was for 10 o’clock at night to go to 67. When the thermostat had switched, it was 8 o’clock. Hopefully resetting the battery Will have corrected any issues.
Found system operating within textbook conditions for the temperatures inside and outside of home. Recommended keeping an eye on system to make sure system hits set point but did not recommend any changes at this time.
system going out on high pressure and short cycling. Adjusted refrigerant balance and checked operation. System working at manufacturers specs and not short cycling now. Attached joblink to app.