We have a “learning” HVAC system that can be quite complicated. The company we hired to install it tried to turn off its learning mode in order to make it easier to maintain. In doing so, they botched the install and created a maintenance nightmare. We switched to Comfort Central because they knew how our system was designed to operate and quickly corrected the installation problems. We credit Cameron with diagnosing the problem and making it operate efficiently. He’s one smart dude!
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Cameron was in and out on a Saturday morning that was appreciated. He always keeps us informed on each step in the process.
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Cameron was early and let us know and completed work quickly.
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We were without heat heading into the holiday weekend and reached out to Comfort Central on Friday afternoon. They had us scheduled for following morning at 8:00. Cameron was prompt and quickly diagnosed the problem. He was able to repair our heat pump and update the software. We had heat for our family at Christmas!
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Our need to have a warm home for Christmas guest was answered above and beyond by Comfort Central. The service technician, Cameron, was thorough and diligent in correcting wiring problems and updating our equipment with the latest software updates. He’s a genius. Planning to switch from our current service provider to Comfort Central.
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Kevin, Jay, and the team at Comfort Central met and exceeded our expectations with the design and installation of our new HVAC system and whole house dehumidifier. The process was efficient and the team always arrived on time, exactly when they said they would. Jay took time to explain the details of the new system and answered each question with professional care and concern. I would highly recommend Comfort Central.
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I was once again impressed with the technical competence of a representative of Comfort Central. Jay did not assume anything about the problem at hand but systematically and thoroughly analyzed and solved it. Customer service, high quality level and consistency of performance set this company apart from any competitor in the area of air conditioner and heating service.
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Found leak in indoor evaporator coil causing system to lose refrigerant and not operate correctly. Recommend replacement of evaporator coil. Will call with pricing and availability.
Replacement of gas valve and setting system LP gas pressure to manufacturers specifications - cycled system to check operation in both heat pump and gas furnace modes. Set balance point through app to 30° everything comes on and cycled normally again!
Found system calling for heat, set to 68 only 66 inside. Checked thermostat wiring. Checked system faults, no system faults displayed active. System started up normally. Checked system components that would cause intermittent issues. Explained how to reset furnace.
Found system displaying EE0 error code showing communication fault between furnace and other system components. Reset and reconfigured system through cool cloud app and cycled furnace and heat pump to check operation. Everything came on and operates normally again. Adjusted balance point of heat pump down to 35° from 40° made sure system switches between all three stages of heat and satisfies thermostat operation.
Found system 1.5 lbs low on r410a causing it to kick out in low pressure during low outdoor temps. Charged with refrigerant and cycled to check operation. Recommended we return in the spring to check refrigerant balance and perform a leak search on system.
Performed heating maintenance tune up service on dual fuel system checking all electrical components, refrigerant balance, unit start up, operation, defrost, shutdown. Cleaning of burners, flame sensor, drain. Everything looks and runs great!
Found fuse corroded causing system not to supply power to thermostat replaced fuse and cycled system in both heat and cool.
Found system 2.5 lbs low on refrigerant added 2.5 lbs r410a refrigerant to system and checked for leaks found high side Schrader core slightly out leaking slightly - righted Schrader and stopped leak. Cycled system to check operation. Everything runs normally again!
Performed AC maintenance tune up service on straight AC systems checking all electrical components, refrigerant balance, unit start up, operation, shutdown, cleaning of indoor and outdoor coils l, treatment of drain lines, and checking of filters.
Performed AC maintenance tune up service on single power head Mitsubishi system checking all electrical components, refrigerant balance, unit start up, operation, shutdown, cleaning of indoor and outdoor coils and treatment of the drain. Reset thermostat and shut off lights locked up house according to customer instructions. Everything is good to go for the summer!
Performed AC maintenance tune up service on AC/Heatpump system checking all electrical components, refrigerant balance, unit start up, operation, shutdown, cleaning of indoor and outdoor coils, treatment of drain line. Everything looks and runs great!
Found both units a little low on refrigerant added 1 lb r410a to main and 1 lb r410a to upstairs unit. After adding refrigerant noted main system txv slammed shut. Recommend replacement of TXV (thermostatic expansion valve) will call with quote.
Found thermostat programmed and wired for conventional forced air furnace when dual fuel system was installed. Reprogrammed and rewired thermostat for dual fuel operation. Removed a stick wedged between outdoor fan blade and unit shroud causing heat pump condenser fan motor not to come on. Cycled unit in all heating stages to check operation of unit. Found system required software update via comfort cloud app updated software and reconfigured system. Everything runs normally at this time.
Replaced 45 amp breaker with a 50 amp breaker