We've been pleasantly associated with Comfort Central for approximately 2 years and have had the opportunity to utilize their very competent technician Cameron on several occasions. It is always a pleasure working with Cameron. He is very thorough, polite, knowledgeable, professional and goes above and beyond to answer our questions and always takes the time to explain the system to us in a way we understand. He is a true ambassador for Comfort Central's mission of 100% customer satisfaction.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Jay and Benjamin did a great job yesterday installing the new dehumidifier. Their service went above and beyond when they identified ductwork that was disconnected and leaking. They showed us the problems (along with other non-hvac concerns), gave us a price estimate, and made the needed repairs. Another great job by Comfort Central.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Cameron was able to get to us quickly on the day we called. Diagnosis was quick and accurate. The repair was efficiently done after the part arrived a few days later. After the quote initially, I wanted to check around to see what others charged for the same repair, but came back to Comfort Central to have them do the work. Cameron was very pleasant to work with. Looks like we may have found our go-to HVAC company.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Cameron took extra time to help with filter and thermostat questions. Thank you.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Jay was a godsend!. I thought that my water heater/heating system was a goner. Jay checked out all of my HVAC systems, determined that my pilot light had just gone out, taught me how to relight it if needed, and gave me a safe, two ingredient recipe to rid whatever critters had been leaving their sizeable droppings in the equipment closet. He also came on time. Thanks, Jay!
Overall Experience
Quality
Price
Convenience
Jay cane to fix a problem I was having with the drain for my HVAC. He was prompt, professional, and got the job taken care of quickly. He explained everything to me in a way that I understood, which I really appreciate!
Overall Experience
Quality
Price
Convenience
Cameron was on time, knowledgeable, pleasant, and efficient. This is our first service the experience with comfort specialists.
Overall Experience
Quality
Price
Convenience
I had an issue with my new heat pump that was not due to the install that they did, but to debris in the drain line. Kevin came out the same day we called, found the problem, explained what it was and got our system working again. He told us what to watch for and if needed will come back to replace the drain line. He did not charge me for a service call and was helpful and professional. Comfort Central has exhibited great customer service from the first service call with Cameron when my old system failed, Kevin doing the estimate, Laurie in the office helping me with financing options to Jay and his crew doing the install and Kevin taking care of the recent problem. Great people and a great company. They have my business as long as I still live here!
Overall Experience
Quality
Price
Convenience
Kevin did a great job. He quickly diagnosed and fixed the air conditioner. We have an annual maintenance plan with the company
Overall Experience
Quality
Price
Convenience
All upstairs minisplits running within manufacturer's specifications. Found downstairs unit outdoor condenser fan motor not operating and system cycling on thermal due to the failure of the motor. Recommend replacement of condenser fan motor and system's outdoor ambient/coil temperature sensor as there has been some rodent chew on the wires. Will follow up with pricing and availability for both parts.
Changed condenser fan motor on basement outdoor unit and coil sensor. Cycled system to check operation. Everything came on normally. Checked guest bedroom unit operation upon request for suspicious vibrating noise - cycled system checking operation - found coil shroud loose with the ability to vibrate - adjusted shroud and cycled again to check operation. Everything came on and cycles normally.
Ultimate Heating Tune-Up Heat Pump: serviced and inspected heat pump system, including electrical, safeties, controls, reversing valve and defrost cycle to manufacturer specifications
Replace thermal couple and warranty filing
Ultimate Heating Tune-Up Heat Pump: serviced and inspected heat pump system, including electrical, safeties, controls, reversing valve and defrost cycle to manufacturer specifications Everything is running well
Found tstat set to 64 and was 46 in house. Checked furnace. By jumping low voltage wires. System started up. Check power coming from thermostat found out that the float switch on the condensate pump was tripped. This causes no electricity to go into the furnace to start it. Found GFI for condensate pump to be tripped. Reset the trip and started system. Tested pump four times and verified that it wasn’t causing high amps to trip the ground fault outlet. Then turned system on tested operation no other issues found
Customer states system icing and unresponsive sometimes when unit set to higher temperatures in morning after night time set back. Tested system operation, checked system defrost and outdoor ambient sensors and sensor locations. Allowed system to run a long cycle to see if system was icing abnormally, temperature differentials were normal and system operates normally at this time. Recommend keeping an eye on system for awhile and report if system isn't defrosting again.
Ultimate Heating Tune-Up Heat Pump: serviced and inspected heat pump system, including electrical, safeties, controls, reversing valve and defrost cycle to manufacturer specifications.
Found downstairs unit thermal couple reading that it is 144° outside this causing the defrost to become timed instead of temperature must replace the thermal couple
Goodman unit flashing five code. Won’t reset when power is cycled. Board fault is telling me that there is a grounding condition on the flame sensor. Tested wire and flame sensor. Nothing is grounded out. Seems like the board is reading something that’s not happening. We should replace the board.
Performed heating tune up on dual fuel systems checking all electrical components, refrigerant balance, unit start up, operation, defrost, shutdown, cleaning of all furnace components, performance of full combustion analysis, treatment of AC drains. Everything looks and runs great!
Performed heating tune up service on gas furnace system checking all electrical components, cleaning all furnace components, performance of full combustion analysis, treatment of drains, checking of system start up, operation, shutdown, performance of system safeties. Everything looks and runs great!
Performed heating tune up service on dual fuel system checking all electrical components, refrigerant balance, unit start up, operation, defrost, shutdown, performed full combustion analysis, cleaned all furnace components and treatment of drains. Everything looks and runs great!
Found heat pump going off on high-pressure at 600 psi. Generally this happens because not enough air movement is going across indoor coil. Plugged a 3 inch hole that was around the line set to try to get more air through the coil. Plugged the floor, where the copper comes through the floor. Checked The blades on the indoor blower wheel. They they are clean. Check both sides of the evaporator coil. They are clean. Check the bottom of the evaporator coil to make sure it was having good contact with the metal it sits on. Led sped the blower up too high. None of these things made any difference. I believe the ductwork on your house can’t handle the amount of air that is required for a 4 ton unit. This would make the coil overheat, which would cause the pressure on the high side to go up and cycle the outdoor unit off on high pressure. I recommend you call the people that installed this and let them deal with this. If it was installed less than a year ago, state law requires parts and lab
Performed heating tune up service on heat pump system checking all electrical components, refrigerant balance, unit start up, operation, defrost, shutdown, treatment of drains. Everything looks and runs great!