I had an issue with my new heat pump that was not due to the install that they did, but to debris in the drain line. Kevin came out the same day we called, found the problem, explained what it was and got our system working again. He told us what to watch for and if needed will come back to replace the drain line. He did not charge me for a service call and was helpful and professional. Comfort Central has exhibited great customer service from the first service call with Cameron when my old system failed, Kevin doing the estimate, Laurie in the office helping me with financing options to Jay and his crew doing the install and Kevin taking care of the recent problem. Great people and a great company. They have my business as long as I still live here!
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Kevin did a great job. He quickly diagnosed and fixed the air conditioner. We have an annual maintenance plan with the company
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Jay showed up on time and was extremely thorough. He was done in no time and our A/C is running well.
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Cameron did a great job. He was very thorough and gave me an explanation of his inspection.
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Getting a new HVAC system is not a fun purchase, but the people at Comfort Central made it easier. From the phone call with Laurie in the office to set up the appt. to Kevin coming out to do the estimate to the technicians, Jay, Cameron, and Zach all of them exhibited great customer service!
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The technician went above and beyond to fix the problem with my heater, which was actually an electrical issue
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Cameron did a fantastic job analyzing and repairing the problem with our hvac unit. Very professional and knowledgeable. We will definitely use his service again.
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We have worked with several members of the Comfort Central staff and have found them all to be knowledgeable, professional and dependable. An excellent organization!
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Technician (Jay) arrived on time. He determined the reason for our problem, and resolved it within a reasonable amount of time. Comfort Central stands behind their service and aims for 100% satisfaction. I have utilized their services for 5+ years and have always been pleased with the outcome.
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Cameron was great (as usual). He is very personable and always does a thorough job.
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Thomas provided thorough and efficient service again in repairing some duct work that needed replacing after the storm. Kelsey from the office was also great in communicating timelines and availability for the work. Comfort Central sets the bar for excellence in service!
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Cameron diagnosed and repaired our problem quickly and professionally. Clear communication and thorough work. Always a pleasure dealing with Comfort Central!
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Replaced bad capacitor anf checked operation. Okay now
Found aux float switch on evaporator coil had water. Vacuumed out drain and flushed. There seems to be a double trap under the floor. If this happens again, we will need to look at running a new condensate drain.
Found system drain had backed up and turned outdoor unit off on float - removed clog from drain and flushed drain - cycled system to check operation.
Adjusted ducts in attic and cycled system to check operation. Added 8 oz 410a to adjust refrigerant balance and bring subcooling to 8 and delta t to 18. Everything runs normally at this time Will call to reschedule tune up service.
Ultimate Cooling Tune-Up: cleaned coils, brushed and cleaned traps, added pan treatment tablets to pan. tested and checked all controls, wiring connections. tested temperatures, checked filters. checked refrigerant temperature and pressures, tested static duct pressure. tested blower operation, tested cooling operation to ensure working within manufacturer specifications Everything is running as designed no issues found
Ultimate Cooling Tune-Up: cleaned coils, brushed and cleaned traps, added pan treatment tablets to pan. tested and checked all controls, wiring connections. tested temperatures, checked filters. checked refrigerant temperature and pressures, tested static duct pressure. tested blower operation, tested cooling operation to ensure working within manufacturer specifications
Performed AC maintenance tune up service on heat pump system checking all electrical components, refrigerant balance, unit start up, operation, shutdown, cleaning of indoor and outdoor coils, treatment of drains and condensate pump.
Performed cooling tune up service on AC system checking all electrical components, refrigerant balance, unit start up, operation, shutdown, cleaning of indoor and outdoor coils, treatment of drain and condensate pump. Everything looks and runs great!
Ultimate Cooling Tune-Up: cleaned coils, brushed and cleaned traps, added pan treatment tablets to pan. tested and checked all controls, wiring connections. tested temperatures, checked filters. checked refrigerant temperature and pressures, tested static duct pressure. tested blower operation, tested cooling operation to ensure working within manufacturer specifications.
Ultimate Cooling Tune-Up: cleaned coils, brushed and cleaned traps, added pan treatment tablets to pan. tested and checked all controls, wiring connections. tested temperatures, checked filters. checked refrigerant temperature and pressures, tested static duct pressure. tested blower operation, tested cooling operation to ensure working within manufacturer specifications. Found a bad capacitor on heat pump must be replaced.
Performed AC cooling tune up service checking all electrical components, refrigerant balance, unit start up, operation, shutdown, cleaning of indoor and outdoor coils, treatment of drain line. Everything looks and runs great!
Furnish materials and labor for replacement of OEM Defrost Board, covered under manufacturer parts warranty. Includes warranty processing. Had to call Tech Support because the core sense diagnostic device was saying that it was locked out unlocked rotor amps. I pushed the contactor in the compressor is only pulling 6 A. The core sense wouldn’t reset Tech Support recommends. We replace the core sense diagnostic device.
Ultimate Cooling Tune-Up: cleaned coils, brushed and cleaned traps, added pan treatment tablets to pan. tested and checked all controls, wiring connections. tested temperatures, checked filters. checked refrigerant temperature and pressures, tested static duct pressure. tested blower operation, tested cooling operation to ensure working within manufacturer specifications.
Found fuse to be open. Put little Popper breaker where the fuse goes. Tested all operation to see if I could get the fuse to pop again. found the outdoor unit not coming on. Said had an 05 fault which was the board. Reset everything try to make it start. I had 24 V coming into the board check high pressure low pressure. Both safeties were closed. Then I started getting a low pressure fault. So I put jumpers across it. Still got default. Try to reset the fault it was stuck. Defrost board needs to be replaced.
Communicating system. Was told that thermostat said wait and the system wouldn’t come out of wait. To turn on the AC. When I arrived, I turned system on everything came on drain trap was kind of dirty so it’s there’s a possibility that the float which triggered the issue. We started and stopped the unit several times and ran it for a while with no other issues. If this happens again now that the drain is clear, we may have to call Tech Support and have them help us figure out what’s going on. Temperature difference was 20° Also noticed that the return air duct was vibrating, causing a humming noise. Went ahead and checked static pressure on the system and for 4 ton unit I believe the ducks are too small to carry the air as the filter is clean. The system has .9 static pressure. This can cause blower motor issues and compressor issues. But this has nothing to do with what’s going on today.