Found thermostat programmed and wired for conventional forced air furnace when dual fuel system was installed. Reprogrammed and rewired thermostat for dual fuel operation. Removed a stick wedged between outdoor fan blade and unit shroud causing heat pump condenser fan motor not to come on. Cycled unit in all heating stages to check operation of unit. Found system required software update via comfort cloud app updated software and reconfigured system. Everything runs normally at this time.