Upon my arrival I checked into the concerns the custom had with the system not cooling. Performing my diagnostics I found there was no high voltage present at the outdoor system. I found that the main breaker for the unit had tripped. I reset the breaker and it tripped again. I then tested the refrigerant circulation pumping system finding that it has gone to ground internally. I will reach out to the manufacturer tomorrow to find part availability and email over options to the customers.