Henry was thorough in explaining the issue. I’m thrilled that the old electric was used only due to the failure, I guess that is the risk we take. It is interesting that with a tech in the area I still have to pay the travel fee when another (or several) customers have already paid it for Henry today.
Response from Hendrix Heating & Air Conditioning, Ltd.:
Thanks for the kind words about Henry—we’re so glad he took great care of you! Regarding the travel fee, we have a set service boundary and any visit outside that area includes a small trip charge to help cover the extra time and costs. We truly appreciate your understanding and your business!
