No cool. Homeowner stated that unit was not running the condensor unit. Both units show no error/fault codes. I was unable to replicate this problem. I did however find the charge to be off and system had to degree split temp in stage 2. I added 1 lb. Of 410a to adjust charge. System now has a split temp of 20 degrees. If charge is low an a future maintenance or service call, start a leak search. Tested and cycled condensate pump. The pump is ok. Left system draining.and cooling properly at this time.