John was easy to work with and a great tech. He was good and very friendly.
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Recommend
Last year i told your company that you can’t just show up. I need approve you coming out. Today i get a call from my office saying that you guys are there to look at the fire extinguishers. You can’t access one in the shop as the shop is locked and everyone is out at lunch. I talked to the tech on the phone and told him no one approved you coming out to do the inspection. I should not be charged for today. Please do not come unless i approve it.
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Recommend
We are a new customer and will be a returning annual customer. We received great and very polite customer service and at a great price. Thank you!
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Recommend
Jose was very courteous and detailed in updating the fire extinguishers located in our facility. He ensured that every unit was covered.
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Recommend
Elmer is always there to help with professionalism.
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Recommend
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Convenience
The Trainer was very nice and knowledgeable and he answered all our questions to our full satisfaction.
Response from Guardian Fire Protection Services, LLC:
Barbara, thank you very must for the feedback.
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Technician was polite and knowledgeable. Easy to talk to. He helped us to plan locations and the quantity of extinguishers our location was in need of. Installed extinguishers quickly and cleanly. We did not price the extinguishers so could not give 5 stars due to our lack of knowledge. But, price that was quoted did seam reasonable.
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Alberto did a great job in getting us through our inspection with the Loudoun County Fire Marshal. The inspector had many questions and requests for Alberto throughout the course of the inspection. From an owner/general contractor perspective, it was refreshing to have a competent and knowledgeable professional that could handle the pressure of the situation.
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we had a fire extinguisher training and maintenance of our fire extinguishers
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We have a lot of moving parts here at our club and I greatly appreciate their efficiency and communication regarding the effects to our building while they were here. Great service as always!!
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Overall Experience
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Customer Deposit on File (see comments) Kitchen Suppression Repair Ansul R102 3 gallon Kitchen: Furnish necessary parts and labor to complete the following repairs per manufacture specifications and code requirements: -- Perform (1) 12 year hydro-test on the Ansul 3 gallon bottle -- Perform (1) 12 year regulator test -- Perform (1) 12 year cartridge replacement
