Customer scheduled an appointment because their door was not wanting to close for them and the bottom section was not sitting in the track. During my inspection I did notice the cable did dump and that is because the door had frozen to the ground. They had forced it up and then they attempted to close it down completely causing rollers to pop out of the track and the door to pinch wheels and destroy roller bearings. Once the cable is resealed and rollers were replaced the door had operated smoothly and quietly.