Customer had scheduled an appointment because their garage door was not opening, what’s the customer let me into the garage I was able to quickly observe that a spring was broken, Customer did say they do run their door about double what the expected cycle would be so I did recommend a higher cycle spring for this customer so he is not replacing his springs prematurely. Customer did move forward with a higher cycle spring as well as replacing rollers. Customer was pretty happy once I finished up with all the work because the door was running as if it was brand new.