I spoke with David regarding his HVAC concerns. He mentioned that the system is able to cool when outdoor temperatures are mild, but struggles to keep up when it gets hotter outside. During my inspection, David pointed out that the low-voltage wire to the condenser had been cut at the outdoor unit. While troubleshooting, I discovered several issues: • The inlet side of the heat exchanger was heavily covered in debris. • The indoor blower motor was also obstructed with buildup. • The condenser coil is in need of a thorough cleaning. I checked the system pressures, but due to the level of debris, a more accurate reading will be possible after the system has been properly cleaned. David approved the HK2D service option, which includes a complete system cleaning and replacement of the damaged low-voltage wire at the outdoor unit. He also opted into the Comf1 maintenance plan for continued care of his system. Our office will contact David shortly to schedule the necessary repairs.