Upon arrival, I spoke with Xavien, who reported that the AC unit was dripping water onto the first floor. During troubleshooting, I found that the primary drain line was full of water and the system was continuing to run. I inspected the inline float switch and discovered it was not interrupting the 24V control line as it should. I presented Xavien with the available Water Removal System Rejuvenation options, and he chose the Bronze option. This included purging and flushing the primary drain line, replacing the inline water safety switch, installing drain treatment tablets, and performing a full performance and safety test. I also recommended the Comf1 maintenance plan. Xavien requested that the plan details be emailed to him so he can review it with the homeowner.