We were told there was a Freon leak and coil needed to be replaced, and a system overhaul was recommended. The estimate was more than the purchase of a new system though parts were still under warranty. We called in a second opinion same day. The leak was found outside. A fitting had been loosely screwed together, causing the leak. The leak detector immediately identified it. The coil was very carefully checked for leaks and none found. I guess Centex did not want to serve us in the future. Maybe because we’re 30 miles away?
Response from Centex Air & Heat:
Mr. King, as you're aware not all companies are created equal. We've been in business for 40 years and only employ the best techs and ensure that they are highly trained. We stand by our diagnosis and respectfully disagree with our competitor's opinion. You do have a leak on the indoor portion of your system and it will remain an issue that needs to be resolved. I went ahead and sent you the video that my tech took of his leak detector detecting the leak. I encourage you to show that to this other company and have them explain it.
