Upon arrival, I spoke with Tommy, Craig’s neighbor, who granted me access to the property to inspect the HVAC system. During troubleshooting, I found that the indoor heat exchanger and the airflow distribution system were heavily covered in debris, which could be affecting performance. I also inspected the electrical and mechanical components of the outdoor unit and checked system pressures. The pressures appeared lower than normal, which may be related to the condition of the dirty indoor components. Craig has requested that all estimates be emailed to him so he can review them with his wife. I also informed him about our maintenance plan, which he expressed interest in and asked to have emailed as well.