Customer called us out because their machine was not cooling properly. Upon investigation, Troy found that the evaporator coil had sprung a leak. Advised customer about the age of the system and the cost of the coil being a bit of a gray area. Explain to customer that replacing the coil could get her a little bit of life considering the brand it is a Train 18 seer Multi stage unit so I left the decision up to her and her husband. Expecting to hear back from them today on how they’d like to proceed
