Wayne was on time. Unclogged the drain pipe and AC was up and running in a short time.
Overall Experience
Quality
Price
Convenience
Troy is an excellent employee of this company. From the moment I met him he was warm and welcoming. Everything he did on my equipment was explained to me before he worked on it. I wished more workmen treated their customers with the same respect as Troy did.
Overall Experience
Quality
Price
Convenience
Professional and knowledgeable service. I would only ask for Wayne going forward. Thank you.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Berry was informative and friendly. Communicated what he found and took care of the issues.
Overall Experience
Quality
Price
Convenience
James Thornsberry has provided excellent service from the initial consultation through the pre-inspection of my new AC system.
Overall Experience
Quality
Price
Convenience
Corey and his crew did a great job with the new AC installation. I was very impressed with all four of them! I like to give special recognition to Rodney and Lee. Rodney is very professional and enthusiastic about his job. Lee installed the thermostat and made sure to explain its features and how to operate it.
Overall Experience
Quality
Price
Convenience
Luis knew his stuff. He responded quickly and promptly. He showed me the problems with my AC before he fixed each issue. I've called Hot2cold for the last 5 years whenever I need AC service.👍
Overall Experience
Quality
Price
Convenience
James Thornsberry represented the company very well. He is very professional, polite, and knowledgeable.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Luis was very knowledgeable and good at his work. He was here and gone in an hour. Drained my clogged line which was backed up to the floater which caused my AC unit to shut down as a safety feature. He also cleaned my dirty coils. Gave me a few pointers on how to keep my AC running better in the future. Big thumbs up.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
James puts you at ease with important info about how your ac unit works
Overall Experience
Quality
Price
Convenience
Provided estimates to the customer. Customer has informed me that it just turned out to be a clogged drain line and is no longer replacing the unit.
Inverter board replacement
Customer called us out because he was getting warm air blowing out of his AC when he was calling for cool. Upon investigation, Troy found that the inverter board on the compressor was completely blank after tracing power to the board. Troy found that it was getting power to the board, but not transmitting it from the board Thuss compromising the board. Relay the information to the customer. Customer agreed to have the inverter order replaced. Customer is under warranty still so we will get the warranty board.
This estimate is being presented for the replacement of the Inverter Board under Warranty. Customers unit currently holds a 10 Year Parts Warranty which covers the cost of the part, Parts Warranties cover the part ONLY and not additional services attached to the repair. Pricing not covered by the warranty and reflected in this estimate are for the following: Warranty Fee's we are charged, trip costs to and from the supply house, labor and troubleshooting after the new part is put in.
Customer called Isaiah because her system was not working properly upon investigation Troy found the refrigerant levels were extremely low indicating there was a leak in the coil. The system was 2008. I told the customer it is more prudent to replace her system then to replace the coil at this point, and she agreed we quoted her on a 3.5 ton train.
Reduced fan speed Redid exit point from unit drain line Confirmed unit is draining on it own Cleared drain pan
Customer was having a drainage issue still, so we did a drain clear. We didn’t do a full dream. Treatment at this time would be recommended probably for the next
Upon arrival i found that the water was pouring onto the garage ceiling After inspecting the unit, i found the drain line was clogged, safety switch was lifted above the exit port of the drain which lead to the unit flooding. I flushed and cleared the drainline, lowered the primary saefty switch, And confirmed unit is drain as should
